public static OutputValues GetRenderFieldCodes(AgentProperties agentProperties, ContactProperties contactProperties, ContactInteractionProperties interactionProperties,
string renderText)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
logger.Debug("RequestGetFieldCodes class GetRenderFieldCodes() : Entry");
OutputValues output = OutputValues.GetInstance();
try
{
RequestRenderFieldCodes renderFieldCodes = RequestRenderFieldCodes.Create();
if (interactionProperties != null)
{
renderFieldCodes.Interaction = interactionProperties;
logger.Info("Interaction Id : " + interactionProperties.Id);
logger.Info("From Address : " + interactionProperties.FromAddress);
logger.Info("To Address : " + interactionProperties.ToAddress);
logger.Info("Subject : " + interactionProperties.Subject);
}
else
{
logger.Warn("Interaction properties is null");
}
if (agentProperties != null)
{
renderFieldCodes.Agent = agentProperties;
logger.Info("Agent First Name : " + agentProperties.FirstName);
logger.Info("Agent Last Name : " + agentProperties.LastName);
logger.Info("Agent Full Name : " + agentProperties.FullName);
}
logger.Warn("Agent properties is null");
if (contactProperties != null)
{
renderFieldCodes.Contact = contactProperties;
logger.Info("Contact Id : " + contactProperties.Id);
logger.Info("Contact Title : " + contactProperties.Title);
logger.Info("Contact First Name : " + contactProperties.FirstName);
logger.Info("Contact Last Name : " + contactProperties.LastName);
logger.Info("Contact Full Name : " + contactProperties.FullName);
logger.Info("Contact Primary Phone Number : " + contactProperties.PrimaryPhoneNumber);
logger.Info("Contact Primary Email Address : " + contactProperties.PrimaryEmailAddress);
}
logger.Warn("Contact properties is null.");
if (!string.IsNullOrEmpty(renderText))
{
renderFieldCodes.Text = renderText;
logger.Info("Rendering Text : " + renderText);
}
logger.Warn("Rendering text is null or empty.");
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
IMessage response = Settings.UCSProtocol.Request(renderFieldCodes);
if (response != null)
{
output.MessageCode = "200";
output.Message = "Rendering text Successful";
output.IContactMessage = response;
}
else
{
output.MessageCode = "2001";
output.Message = "Rendering text UnSuccessful";
output.IContactMessage = null;
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("GetRenderFieldCodes() : Universal Contact Server protocol is Null or channel is closed");
}
}
catch (Exception ex)
{
logger.Error("Error while getting data from standard response filed codes : " + (ex.InnerException == null ? ex.Message : ex.InnerException.ToString()));
}
logger.Debug("RequestGetFieldCodes class GetRenderFieldCodes() : Exit");
return(output);
}
public string GetResponseFieldContents(AgentProperties agentProperties, ContactProperties contactProperties, ContactInteractionProperties interactionProperties,
string renderText)
{
string renderedText = string.Empty;
OutputValues output = OutputValues.GetInstance();
output = RequestGetFieldCodes.GetRenderFieldCodes(agentProperties, contactProperties, interactionProperties, renderText);
if (output.IContactMessage != null)
{
if (output.IContactMessage.Name == EventRenderFieldCodes.MessageName)
{
renderedText = ((EventRenderFieldCodes)output.IContactMessage).Text;
}
else if (output.IContactMessage.Name == EventError.MessageName)
{
renderedText = ((EventError)output.IContactMessage).ErrorDescription;
}
}
return(renderedText);
}
