public static OutputValues GetRenderFieldCodes(AgentProperties agentProperties, ContactProperties contactProperties, ContactInteractionProperties interactionProperties, string renderText) { Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID"); logger.Debug("RequestGetFieldCodes class GetRenderFieldCodes() : Entry"); OutputValues output = OutputValues.GetInstance(); try { RequestRenderFieldCodes renderFieldCodes = RequestRenderFieldCodes.Create(); if (interactionProperties != null) { renderFieldCodes.Interaction = interactionProperties; logger.Info("Interaction Id : " + interactionProperties.Id); logger.Info("From Address : " + interactionProperties.FromAddress); logger.Info("To Address : " + interactionProperties.ToAddress); logger.Info("Subject : " + interactionProperties.Subject); } else { logger.Warn("Interaction properties is null"); } if (agentProperties != null) { renderFieldCodes.Agent = agentProperties; logger.Info("Agent First Name : " + agentProperties.FirstName); logger.Info("Agent Last Name : " + agentProperties.LastName); logger.Info("Agent Full Name : " + agentProperties.FullName); } logger.Warn("Agent properties is null"); if (contactProperties != null) { renderFieldCodes.Contact = contactProperties; logger.Info("Contact Id : " + contactProperties.Id); logger.Info("Contact Title : " + contactProperties.Title); logger.Info("Contact First Name : " + contactProperties.FirstName); logger.Info("Contact Last Name : " + contactProperties.LastName); logger.Info("Contact Full Name : " + contactProperties.FullName); logger.Info("Contact Primary Phone Number : " + contactProperties.PrimaryPhoneNumber); logger.Info("Contact Primary Email Address : " + contactProperties.PrimaryEmailAddress); } logger.Warn("Contact properties is null."); if (!string.IsNullOrEmpty(renderText)) { renderFieldCodes.Text = renderText; logger.Info("Rendering Text : " + renderText); } logger.Warn("Rendering text is null or empty."); if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened) { IMessage response = Settings.UCSProtocol.Request(renderFieldCodes); if (response != null) { output.MessageCode = "200"; output.Message = "Rendering text Successful"; output.IContactMessage = response; } else { output.MessageCode = "2001"; output.Message = "Rendering text UnSuccessful"; output.IContactMessage = null; } } else { output.IContactMessage = null; output.MessageCode = "2001"; output.Message = "Universal Contact Server protocol is Null or Closed"; logger.Warn("GetRenderFieldCodes() : Universal Contact Server protocol is Null or channel is closed"); } } catch (Exception ex) { logger.Error("Error while getting data from standard response filed codes : " + (ex.InnerException == null ? ex.Message : ex.InnerException.ToString())); } logger.Debug("RequestGetFieldCodes class GetRenderFieldCodes() : Exit"); return(output); }
public string GetResponseFieldContents(AgentProperties agentProperties, ContactProperties contactProperties, ContactInteractionProperties interactionProperties, string renderText) { string renderedText = string.Empty; OutputValues output = OutputValues.GetInstance(); output = RequestGetFieldCodes.GetRenderFieldCodes(agentProperties, contactProperties, interactionProperties, renderText); if (output.IContactMessage != null) { if (output.IContactMessage.Name == EventRenderFieldCodes.MessageName) { renderedText = ((EventRenderFieldCodes)output.IContactMessage).Text; } else if (output.IContactMessage.Name == EventError.MessageName) { renderedText = ((EventError)output.IContactMessage).ErrorDescription; } } return(renderedText); }