public static void TransferIncident(Int32 user_id, Int32 incident_id, Int32 status_id, Int32 from_agent_id, Int32 to_agent_id) { BllIncidentHelper.TransferIncident(user_id, incident_id, status_id, from_agent_id, to_agent_id); }
public static void SetIncidentConnectCount(Int32 incident_id) { BllIncidentHelper.SetIncidentConnectCount(incident_id); }
public static void SetIncidentReservation(Int32 incident_id, Int32 reserved_agent_id) { BllIncidentHelper.SetIncidentReservation(incident_id, reserved_agent_id); }
public static void SetIncidentSubject(Int32 incident_id, Int32 status_id, string subject) { BllIncidentHelper.SetIncidentSubject(incident_id, status_id, subject); }
public static void SetIncidentStatus(Int32 incident_id, Int32 status_id) { BllIncidentHelper.SetIncidentStatus(incident_id, status_id); }
public static Int32 GetIncidentStatus(Int32 incident_id) { return(BllIncidentHelper.GetIncidentStatus(incident_id)); }