public static List <Incident> GetOpenTechIncidents(int techID)
        {
            Incident        incident; // for reading
            List <Incident> incidentList = new List <Incident>();
            SqlConnection   connection   = TechSupportDB.GetConnection();
            string          selectQuery  = "select i.IncidentID, i.CustomerID, c.Name, i.TechID, i.DateOpened, i.DateClosed, i.Title, i.Description " +
                                           "from Incidents i " +
                                           "INNER JOIN Customers c " +
                                           "ON i.CustomerID = c.CustomerID " +
                                           "WHERE i.TechID = @TechID and DateClosed is null";
            SqlCommand selectCommand = new SqlCommand(selectQuery, connection);

            selectCommand.Parameters.AddWithValue("@TechID", techID);
            try
            {
                connection.Open();

                SqlDataReader reader = selectCommand.ExecuteReader();

                while (reader.Read()) // if there is customer
                {
                    incident             = new Incident();
                    incident.IncidentID  = (int)reader["IncidentID"];
                    incident.CustomerID  = (int)reader["CustomerID"];
                    incident.Name        = reader["Name"].ToString();
                    incident.TechID      = (int)reader["TechID"];
                    incident.DateOpened  = Convert.ToDateTime(reader["DateOpened"]);
                    incident.DateClosed  = (reader["DateClosed"] as DateTime?);
                    incident.Title       = reader["Title"].ToString();
                    incident.Description = reader["Description"].ToString();
                    incidentList.Add(incident);
                }
                reader.Close();
            }
            catch (SqlException ex)
            {
                throw ex;
            }
            finally
            {
                connection.Close();
            }
            return(incidentList);
        }