private void repositoryItemButtonEditCloseTicket_ButtonClick(object sender, DevExpress.XtraEditors.Controls.ButtonPressedEventArgs e)
{
try
{
NICSQLTools.Data.Linq.vMSrv_Ticket_ByUser ticket = (NICSQLTools.Data.Linq.vMSrv_Ticket_ByUser)gridViewMain.GetRow(gridViewMain.FocusedRowHandle);
if (ticket.CurrentDepartmentId != (short)Classes.Managers.UserManager.defaultInstance.User.MSrvDepartmentId)
{
MsgDlg.Show("Controled by another department", MsgDlg.MessageType.Info);
return;
}
MSrv_TicketCloseDlg dlg = new MSrv_TicketCloseDlg(_elementRule, ticket);
if (dlg.ShowDialog() == DialogResult.OK)
ReloadGrid();
}
catch (Exception ex)
{
MsgDlg.Show(String.Format("Saving Failed ...{0}{1}", Environment.NewLine, ex.Message), MsgDlg.MessageType.Error, ex);
Classes.Core.LogException(Logger, ex.InnerException, Classes.Core.ExceptionLevelEnum.General, Classes.Managers.UserManager.defaultInstance.User.UserId);
}
}
private void btnSave_Click(object sender, EventArgs e)
{
if (!dxValidationProviderMain.Validate() || clbcReason.CheckedItemsCount == 0)
{
if (clbcReason.CheckedItemsCount == 0)
MsgDlg.ShowAlert("Please select ticket reason", MsgDlg.MessageType.Warn, this);
return;
}
try
{
int ticketVisitId = Convert.ToInt32(_adp.NewId());
int ticketId = Convert.ToInt32(lueTicket.EditValue);
int technicianId = Convert.ToInt32(lueTechnicianId.EditValue);
string comment = string.Empty;
if (tbOpenComment.EditValue != null)
comment = tbOpenComment.EditValue.ToString();
DateTime serverDatetime = Classes.Managers.DataManager.defaultInstance.ServerDateTime;
// Insert Visit
int effected = _adp.Insert(ticketVisitId, ticketId, technicianId, deStartDate.DateTime, deEndDate.DateTime, comment
, Classes.Managers.UserManager.defaultInstance.User.UserId, serverDatetime, (int?)lueDamage.EditValue);
if (effected <= 0)
{
MsgDlg.Show("No Data Saved", MsgDlg.MessageType.Error);
return;
}
// Insert Reasons
string reasonMsg = string.Empty;
foreach (object item in clbcReason.CheckedItems)
{
NICSQLTools.Data.dsMSrc.MSrv_TypeRow ticketType = (NICSQLTools.Data.dsMSrc.MSrv_TypeRow)((DataRowView)item).Row;
_adpTicketVisitType.Insert(ticketVisitId, ticketType.MSrvTypeId, Classes.Managers.UserManager.defaultInstance.User.UserId, serverDatetime);
reasonMsg += ticketType.MSrvType + ", ";
}
reasonMsg = reasonMsg.Substring(0, reasonMsg.Length - 2);
//Add Action
Classes.MSrv.CreateAction(Classes.MSrvType.ActionType.Visit_Added, ticketId, "Visit Added with reasons (" + reasonMsg + ") At " + deEndDate.DateTime);
// Insert Parts
foreach (var item in dsMSrc.MSrv_TicketVisitPart)
{
item.TicketVisitId = ticketVisitId;
item.EndEdit();}
mSrv_TicketVisitPartTableAdapter.Update(dsMSrc.MSrv_TicketVisitPart);
MsgDlg.ShowAlert("Data Saved ..", MsgDlg.MessageType.Success, this);
ResetDlg();
if (RequestRefresh != null)
RequestRefresh();
if (MsgDlg.Show("Do you want to close ticket ?", MsgDlg.MessageType.Question) == DialogResult.Yes)
{
NICSQLTools.Data.Linq.vMSrv_Ticket_ByUser ticket = (from q in _dsLinq.vMSrv_Ticket_ByUsers where q.TicketId == ticketId select q).ToArray()[0];
MSrv_TicketCloseDlg dlg = new MSrv_TicketCloseDlg(null, ticket);
dlg.ShowDialog();
Close();
}
if (_closeAfterSave)Close();
}
catch (Exception ex)
{
MsgDlg.Show(ex.Message, MsgDlg.MessageType.Error, ex);
Classes.Core.LogException(Logger, ex, Classes.Core.ExceptionLevelEnum.General, Classes.Managers.UserManager.defaultInstance.User.UserId);
}
}
