public static async Task <int?> GetResearchVsoIdFromVso(string channelId, string uniqueName)
{
var properties = new Dictionary <string, string>
{
{ "class", "ConversationHelpers" },
{ "function", "GetResearchVsoIdFromVso" },
{ "channelId", channelId },
{ "from", uniqueName }
};
int?vsoId = null;
try
{
var workItems = await VsoHelper.GetWorkItemsForUser(
VsoHelper.ResearchTaskType,
channelId,
//channelId == ActivityHelper.SmsChannelId ? PromptPhoneNumber.FormatPhoneNumber(uniqueName) : uniqueName);
uniqueName);
if (workItems != null)
{
vsoId = workItems.Select(wi => wi.Id).FirstOrDefault();
}
}
catch (System.Exception e)
{
WebApiConfig.TelemetryClient.TrackException(e, properties);
}
properties.Add("vsoId", vsoId != null ? vsoId.ToString() : "not set");
WebApiConfig.TelemetryClient.TrackEvent("GetResearchVsoIdFromVso", properties);
return(vsoId);
}
public async Task StartAsync(IDialogContext context)
{
if (context == null)
{
throw new ArgumentNullException(nameof(context));
}
var activity = (IMessageActivity)context.Activity;
EndUserAndAgentConversationMappingState mappingState =
await VsoHelper.GetStateFromVsoGivenAgentConversationId(activity.Conversation.Id);
if (ActivityHelper.HasAttachment(activity))
{
await context.PostWithRetryAsync(
$"Sending file attachments to user is not supported. " +
$"Please send it via SharePoint > Share > Email. Email is in VSO ticket");
}
else
{
await ActivityHelper.SendMessageToUserEx((IMessageActivity)context.Activity,
mappingState.EndUserName,
mappingState.EndUserId,
activity.Text.Replace(DialogMatches.ReplyToUser + " ", ""),
mappingState.VsoId);
}
await OnlineStatus.SetMemberActive(
context.Activity.From.Name,
context.Activity.From.Id,
OnlineStatus.AgentMemberType);
context.Done <object>(null);
}
public bool Vote(string key, int item)
{
try
{
if (key != null && new[] { 1, 2 }.Contains(item))
{
var itemNumber = item == 1 ? ItemNumber.Item1 : ItemNumber.Item2;
var submission = _submissionEntityService.IncrementVote(itemNumber, key);
// tell everyone the updated count
Clients.Group(key).UpdateVotes(submission.Item1Votes, submission.Item2Votes);
// is the updated count more than the threshold? If so, create a work item
if (!submission.WorkItemCreated &&
(submission.Item1Votes >= submission.Threshold || submission.Item2Votes >= submission.Threshold))
{
VsoHelper.CreateWorkItem(submission, submission.OAuthRefreshToken);
_submissionEntityService.SetCreatedWorkItemFlag(key);
}
return(true);
}
return(false);
}
catch (Exception)
{
return(false);
}
}
public static async Task <int?> GetVsoIdFromConversation(IDialogContext endUserDialogContext)
{
int?vsoId = null;
try
{
string status = "not set";
if (endUserDialogContext.ConversationData.TryGetValue("VsoId", out string vsoIdFromConversation))
{
int convertedVsoId = Convert.ToInt32(vsoIdFromConversation);
status = await VsoHelper.GetProjectStatus(convertedVsoId);
if (!status.ToLower().Contains("closed"))
{
vsoId = convertedVsoId;
}
}
WebApiConfig.TelemetryClient.TrackEvent("GetVsoIdFromConversation", new Dictionary <string, string>
{
{ "class", "HelloDialog" },
{ "function", "GetVsoIdFromConversation" },
{ "from", endUserDialogContext.Activity.From.Name },
{ "vsoId", vsoId != null ? vsoId.ToString() : "not set" },
{ "vsoIdStatus", status },
});
}
catch (VssServiceException e)
{
if (e.Message.Contains("does not exist"))
{
// we might have deleted this item.
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary <string, string>
{
{ "class", "HelloDialog" },
{ "function", "GetVsoIdFromConversation" },
{ "dialog", "HelloDialog" },
{ "from", endUserDialogContext.Activity.From.Name }
});
return(null);
}
}
catch (System.Exception e)
{
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary <string, string>
{
{ "class", "HelloDialog" },
{ "function", "GetVsoIdFromConversation" },
{ "dialog", "HelloDialog" },
{ "from", endUserDialogContext.Activity.From.Name }
});
throw;
}
return(vsoId);
}
public static async Task <bool> RelayMessageToAgentIfThereIsAnOpenResearchProject(IDialogContext context)
{
int?vsoId = await GetResearchVsoIdFromVso(context.Activity.ChannelId, context.Activity.From.Name);
if (vsoId == null)
{
return(false);
}
var userProfile = await UserProfileHelper.GetUserProfile(context);
context.UserData.SetValue(UserProfileHelper.UserProfileKey, userProfile);
string agentConversationId = await VsoHelper.GetAgentConversationIdForVso((int)vsoId);
if (string.IsNullOrEmpty(agentConversationId))
{
return(false);
}
await context.PostWithRetryAsync("OK, I'll add that to the project.");
//await SendAutoReplyIfNeeded(context, vsoId);
IMessageActivity messageActivity = (IMessageActivity)context.Activity;
if (ActivityHelper.HasAttachment(messageActivity))
{
await context.PostWithRetryAsync(
$"Sending file attachments is not supported. " +
$"Please send it via an accessible link within Microsoft");
}
else
{
await ActivityHelper.SendMessageToAgentAsReplyToConversationInAgentsChannel(
messageActivity,
messageActivity.Text,
agentConversationId,
(int)vsoId);
}
await OnlineStatus.SetMemberActive(context.Activity.From.Name,
context.Activity.From.Id,
OnlineStatus.EndUserMemberType);
return(true);
}
private async Task CloseProject(IDialogContext context, IMessageActivity message)
{
if (TryParseVsoId(message.Text, out int vsoId))
{
await context.PostWithRetryAsync($"Sure I can help close project #{vsoId}");
await VsoHelper.CloseProject(vsoId);
await context.PostWithRetryAsync($"{vsoId} project is now closed.");
await PromptForCreatingNewProjectAfterClosingExistingOne(context);
}
else
{
await context.PostWithRetryAsync("Sorry, I ran into an error");
context.Call(new UserHelpDialog(), EndDialog);
}
}
public AuthModule()
{
// callback URL from the VSO OAuth page
Get["/oauth"] = _ =>
{
var oauthData = this.Bind <OAuthPostData>();
TokenModel tokenModel = VsoHelper.DoAuthenticationPost(oauthData.Code, false);
return(View["TokenView", tokenModel]);
};
// URL to renew or initialize OAuth
Get["/oauth/init"] = _ =>
{
TokenModel token = null;
if (Request.Cookies.ContainsKey("VsoToken"))
{
var code = Request.Cookies["VsoToken"];
token = JsonConvert.DeserializeObject <TokenModel>(code);
}
else
{
Response.AsRedirect("/oauth/request");
}
TokenModel tokenModel = VsoHelper.DoAuthenticationPost(token.refreshToken, true);
if (!string.IsNullOrEmpty(tokenModel.Error))
{
return(View["TokenView"]);
}
if (HttpContext.Current.Request.UrlReferrer != null)
{
return(Response.AsRedirect(HttpContext.Current.Request.UrlReferrer.ToString()));
}
else
{
return(Response.AsRedirect("/"));
}
};
// Start the OAuth request process
Get["/oauth/request"] = _ => Response.AsRedirect(VsoHelper.GenerateAuthorizeUrl());
}
public IndexModule()
{
// Root
Get["/"] = _ =>
{
// todo: redirect to init if we already have a cookie - refresh the token??
var newModel = new SubmissionModel {
Threshold = 5
};
return(View["Index.cshtml", newModel]);
};
// About
Get["/about"] = _ => View["About"];
Post["/submit"] = _ =>
{
var saveData = this.Bind <SubmissionModel>();
var service = new SubmissionEntityService();
var urlKey = GetRandomString(4); // some random key
if (VsoHelper.GetActiveUser() != null)
{
var savedObject = service.Add(urlKey, VsoHelper.GetActiveUser().refreshToken, saveData);
}
else
{
var savedObject = service.Add(urlKey, "", saveData);
}
return(Response.AsRedirect("/v/" + urlKey));
};
Post["/refresh"] = _ =>
{
var saveData = this.Bind <SubmissionModel>();
return(View["Index", saveData]);
};
}
private async Task GetProject(IDialogContext context, IMessageActivity message)
{
if (TryParseVsoId(message.Text, out int vsoId))
{
await context.PostWithRetryAsync($"Let me get the status of {vsoId}");
try
{
string projectDetails = await VsoHelper.GetProjectSummary(vsoId);
await context.PostWithRetryAsync(projectDetails);
await PromptForConnectToAgentAfterGettingProjectDetails(context);
}
catch (System.Exception e)
{
Trace.TraceInformation($"Sorry, I ran into an error closing project #{vsoId}. Exception = {e.Message}");
context.Call(new UserHelpDialog(), EndDialog);
}
}
else
{
await LetUserKnowWeRanIntoAnIssueAndSendToAgentDialog(context);
}
}
public VsoModule()
{
var token = VsoHelper.GetActiveUser();
// get accounts
Get["/vso/accounts/"] = _ =>
{
if (token != null)
{
var accounts = VsoHelper.GetAccounts(token.accessToken);
if (accounts != null)
{
return(Response.AsJson(accounts.value.Select(a => new { a.accountName })));
}
}
return(Response.AsJson(new { }));
};
// get projects for an account
Get["/vso/projects/{account}"] = _ =>
{
if (token != null)
{
var account = (string)_.account;
var projects = VsoHelper.GetProjects(account, token.accessToken);
if (projects != null)
{
return(Response.AsJson(projects.value.Select(p => new { p.name })));
}
}
return(Response.AsJson(new { }));
};
// get work item types for an account and project
Get["/vso/workitemtypes/{account}/{project}"] = _ =>
{
if (token != null)
{
var account = (string)_.account;
var project = (string)_.project;
var witypes = VsoHelper.GetWorkItemTypes(account, project, token.accessToken);
if (witypes != null)
{
return(Response.AsJson(
witypes.value.Select(t => new
{
t.name,
state = GetState(t.name)
})));
}
}
return(Response.AsJson(new { }));
};
Get["/vso/test/{account}/{project}"] = _ =>
{
if (token != null)
{
var account = (string)_.account;
var project = (string)_.project;
var witypes = VsoHelper.GetWorkItemTypes(account, project, token.accessToken);
if (witypes != null)
{
return(View["VsoTest", witypes]);
}
}
return(View["VsoTest", new { error = "Hmm, something bad happened :(" }]);
};
}
private async Task OnDeadlineSelected(IDialogContext context, IAwaitable<IEnumerable<DateTime>> result)
{
try
{
// "result" contains the date (or array of dates) returned from the prompt
IEnumerable<DateTime> momentOrRange = await result;
var deadline = momentOrRange.First(); // DeadlinePrompt.MomentOrRangeToString(momentOrRange);
// Store date
context.ConversationData.SetValue("deadline", deadline);
var description = context.ConversationData.GetValue<string>("description");
string mobilePhone = string.Empty;
string alias = string.Empty;
if (!context.UserData.TryGetValue(UserProfileHelper.UserProfileKey, out UserProfile userProfile))
{
mobilePhone = userProfile.MobilePhone;
alias = userProfile.Alias;
}
var vsoTicketNumber = await VsoHelper.CreateTaskInVso(VsoHelper.VirtualAssistanceTaskType,
context.Activity.From.Name,
description,
ConfigurationManager.AppSettings["AgentToAssignVsoTasksTo"],
deadline,
"",
null,
context.Activity.ChannelId);
MicrosoftAppCredentials.TrustServiceUrl(ActivityHelper.TeamsServiceEndpoint);
AdaptiveCard card = new AdaptiveCard();
card.Body.Add(new AdaptiveTextBlock()
{
Text = $"New Virtual Assistance request from {context.Activity.From.Name}. VSO:{vsoTicketNumber}",
Size = AdaptiveTextSize.Large,
Wrap = true,
Separator = true
});
var summary = new AdaptiveFactSet
{
Facts = new List<AdaptiveFact>
{
new AdaptiveFact("Who", context.Activity.From.Name),
new AdaptiveFact("What", description),
new AdaptiveFact("When", deadline.ToString()),
new AdaptiveFact("Vso", vsoTicketNumber.ToString()),
}
};
card.Body.Add(summary);
using (var connectorClient = await BotConnectorUtility.BuildConnectorClientAsync(ActivityHelper.TeamsServiceEndpoint))
{
var channelInfo = GetHardcodedChannelId();
context.ConversationData.SetValue("VsoId", vsoTicketNumber);
context.ConversationData.SetValue("EndUserConversationId", context.Activity.Conversation.Id);
var conversationResourceResponse = await ConversationHelpers.CreateAgentConversation(channelInfo,
card,
$"New research request from {context.Activity.Recipient.Name}",
connectorClient,
vsoTicketNumber,
context.Activity as IMessageActivity);
EndUserAndAgentConversationMappingState state =
new EndUserAndAgentConversationMappingState(vsoTicketNumber.ToString(),
context.Activity.From.Name,
context.Activity.From.Id,
context.Activity.Conversation.Id,
conversationResourceResponse.Id);
await state.SaveInVso(vsoTicketNumber.ToString());
}
await context.PostWithRetryAsync("Thank you! I have posted following to internal agents. " +
"I will be in touch with you shortly. " +
$"Please use reference #{vsoTicketNumber} for this request in future. " +
$"What: {description}. When: {deadline}.");
context.Done<object>(null);
}
catch (TooManyAttemptsException)
{
await context.PostWithRetryAsync("TooManyAttemptsException. Restarting now...");
}
catch (System.Exception e)
{
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary<string, string>
{
{"dialog", "InternetResearchDialog" },
{"function", "OnDeadlineSelected" }
});
throw;
}
}
private async Task OnConfirmResearchDialog(IDialogContext context, IAwaitable <bool> result)
{
if (result == null)
{
throw new InvalidOperationException((nameof(result)) + Strings.NullException);
}
var sendIt = await result;
if (sendIt)
{
var additionalInfoFromUser = context.ConversationData.GetValue <string>(AdditionalInfoKey);
var description = context.ConversationData.GetValue <string>(DescriptionKey);
var deadline = DateTime.Parse(context.ConversationData.GetValue <string>(DeadlineKey));
var vsoTicketNumber = await VsoHelper.CreateTaskInVso(VsoHelper.ResearchTaskType,
context.Activity.From.Name,
description + Environment.NewLine + additionalInfoFromUser,
ConfigurationManager.AppSettings["AgentToAssignVsoTasksTo"],
deadline,
"",
userProfile,
context.Activity.ChannelId);
context.ConversationData.SetValue(VsoIdKey, vsoTicketNumber);
context.ConversationData.SetValue(EndUserConversationIdKey, context.Activity.Conversation.Id);
try
{
var conversationTitle = $"Web research request from {userProfile} via {context.Activity.ChannelId} due {deadline}";
string agentConversationId = await ConversationHelpers.CreateAgentConversationEx(context,
conversationTitle,
CreateCardForAgent(context,
additionalInfoFromUser,
description,
deadline,
vsoTicketNumber),
userProfile);
EndUserAndAgentConversationMappingState state =
new EndUserAndAgentConversationMappingState(vsoTicketNumber.ToString(),
context.Activity.From.Name,
context.Activity.From.Id,
context.Activity.Conversation.Id,
agentConversationId);
await state.SaveInVso(vsoTicketNumber.ToString());
await context.PostWithRetryAsync("Sure. I have sent your request to a freelancer. " +
$"Please use #{vsoTicketNumber} for referencing this request in future. " +
"At this point, any message you send will be sent directly to the freelancer. They may take time to respond, " +
"or may have clarifying questions which I will relay back to you.");
context.Done <object>(true);
}
catch (System.Exception e)
{
await context.PostWithRetryAsync("Sorry, I ran into an issue while connecting with agent. Please try again later.");
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary <string, string> {
{ "function", "OnConfirmResearchDialog.CreateAgentConversation" }
});
context.Done <object>(false);
}
}
else
{
await context.PostWithRetryAsync("Okay, I have cancelled this request.");
context.Done <object>(false);
}
}
private static async Task SendAutoReplyIfNeeded(IDialogContext context, int?vsoId)
{
// Check when was the last time we sent message to agent
var timeStampWhenLastMessageWasSentByAgent =
await OnlineStatus.GetTimeWhenMemberWasLastActive(OnlineStatus.AgentMemberType);
var timeSinceLastMessageWasSentByAgent = DateTime.UtcNow.Subtract((DateTime)timeStampWhenLastMessageWasSentByAgent);
bool autoReplyWasSentAWhileBack = DateTime.UtcNow.Subtract(GetAutoReplySentOnTimeStamp(context))
.TotalMinutes > MinutesToWaitBeforeSendingAutoReply;
if (timeSinceLastMessageWasSentByAgent.TotalMinutes >= MinutesToWaitForAgentOnlineBeforeSendingAutoReply && autoReplyWasSentAWhileBack)
{
await context.PostWithRetryAsync($"Hi {UserProfileHelper.GetFriendlyName(context)}, " +
$"My experts are working on Project #{vsoId}. " +
$"Current status of this project is {await VsoHelper.GetProjectStatus((int)vsoId)}. " +
"Either experts are busy or offline at the moment. " +
$"They were online {timeSinceLastMessageWasSentByAgent.TimeAgo()}. Please wait. ");
SetAutoReplySentOnTimeStamp(context);
}
}
private async Task CreateProject(IDialogContext context)
{
try
{
var description = context.ConversationData.GetValue <string>(DescriptionKey);
var userProfile = context.UserData.GetValue <UserProfile>(UserProfileHelper.UserProfileKey);
var deadline = DateTime.UtcNow.AddHours(_minHoursToCompleteResearch);
var vsoTicketNumber = await VsoHelper.CreateTaskInVso(VsoHelper.ResearchTaskType,
context.Activity.From.Name,
description,
ConfigurationManager.AppSettings["AgentToAssignVsoTasksTo"],
deadline,
"",
userProfile,
context.Activity.ChannelId);
context.ConversationData.SetValue(VsoIdKey, vsoTicketNumber);
context.ConversationData.SetValue(EndUserConversationIdKey, context.Activity.Conversation.Id);
var conversationTitle = $"Web research request from {userProfile} via {context.Activity.ChannelId} due {deadline}";
string agentConversationId = await ConversationHelpers.CreateAgentConversationEx(context,
conversationTitle,
CreateCardForAgent(context,
description,
deadline,
vsoTicketNumber,
userProfile),
userProfile);
EndUserAndAgentConversationMappingState state =
new EndUserAndAgentConversationMappingState(vsoTicketNumber.ToString(),
context.Activity.From.Name,
context.Activity.From.Id,
context.Activity.Conversation.Id,
agentConversationId);
await state.SaveInVso(vsoTicketNumber.ToString());
WebApiConfig.TelemetryClient.TrackEvent("CreateProject", new Dictionary <string, string>()
{
{ "from", context.Activity.From.Name },
{ UserProfileHelper.UserProfileKey, userProfile.ToString() },
{ DescriptionKey, description },
{ "deadline", deadline.ToString() },
{ VsoIdKey, vsoTicketNumber.ToString() },
});
await context.PostWithRetryAsync($"OK, your research project is #{vsoTicketNumber}. " +
$"We'll get to work on this shortly and send you a confirmation email.\n\n\n\n" +
$"In the meantime, feel free to tell me more, like: " +
$"what do you want to do with this info?");
context.Done <object>(true);
}
catch (System.Exception e)
{
try
{
if (context.ConversationData.TryGetValue(VsoIdKey, out string vsoTicketNumber))
{
// close this ticket
await VsoHelper.CloseProject(Convert.ToInt32(vsoTicketNumber));
}
}
catch (System.Exception exception)
{
WebApiConfig.TelemetryClient.TrackException(exception, new Dictionary <string, string>
{
{ "debugNote", "Error closing project during exception received in CreateProject" },
{ "CreateProjectException", e.ToString() },
});
}
await context.PostWithRetryAsync("Sorry, I ran into an issue while connecting with agent. Please try again later.");
WebApiConfig.TelemetryClient.TrackException(e, new Dictionary <string, string> {
{ "function", "OnConfirmResearchDialog.CreateAgentConversation" }
});
context.Done <object>(false);
}
}
