public GetGeneralResponse <SupportTicketWaitingView> GetSupportTicketWaiting(Guid SupportID)
{
GetGeneralResponse <SupportTicketWaitingView> response = new GetGeneralResponse <SupportTicketWaitingView>();
try
{
Query query = new Query();
Criterion SupportIDCriteria = new Criterion("Support.ID", SupportID, CriteriaOperator.Equal);
query.Add(SupportIDCriteria);
SupportTicketWaiting supportTicketWaiting = new SupportTicketWaiting();
supportTicketWaiting = _supportTicketWaitingRepository.FindBy(query).FirstOrDefault();
response.data = supportTicketWaiting.ConvertToSupportTicketWaitingView();
response.totalCount = 1;
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public GeneralResponse DeleteSupportTicketWaiting(DeleteRequest request)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportTicketWaiting supportTicketWaiting = new SupportTicketWaiting();
supportTicketWaiting = _supportTicketWaitingRepository.FindBy(request.ID);
_supportTicketWaitingRepository.Remove(supportTicketWaiting);
_uow.Commit();
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public static SupportTicketWaitingView ConvertToSupportTicketWaitingView(
this SupportTicketWaiting supportTicketWaiting)
{
return(Mapper.Map <SupportTicketWaiting, SupportTicketWaitingView>(supportTicketWaiting));
}
public GeneralResponse EditSupportTicketWaiting(EditSupportTicketWaitingRequest request, Guid ModifiedEmployeeID)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportTicketWaiting supportTicketWaiting = new SupportTicketWaiting();
supportTicketWaiting = _supportTicketWaitingRepository.FindBy(request.ID);
supportTicketWaiting.Comment = request.Comment;
supportTicketWaiting.DateOfPersenceDate = request.DateOfPersenceDate;
supportTicketWaiting.InstallExpert = _employeeRepository.FindBy(request.InstallExpertID);
supportTicketWaiting.ModifiedDate = PersianDateTime.Now;
supportTicketWaiting.ModifiedEmployee = _employeeRepository.FindBy(ModifiedEmployeeID);
supportTicketWaiting.Selt = request.Selt;
supportTicketWaiting.SendNotificationToCustomer = request.SendNotificationToCustomer;
supportTicketWaiting.Snr = request.Snr;
supportTicketWaiting.SourceWireCheck = request.SourceWireCheck;
supportTicketWaiting.TicketSubject = request.TicketSubject;
supportTicketWaiting.WireColor = request.WireColor;
#region Row Version Check
if (supportTicketWaiting.RowVersion != request.RowVersion)
{
response.ErrorMessages.Add("EditConcurrencyKey");
return(response);
}
else
{
supportTicketWaiting.RowVersion += 1;
}
if (supportTicketWaiting.GetBrokenRules().Count() > 0)
{
foreach (BusinessRule businessRule in supportTicketWaiting.GetBrokenRules())
{
response.ErrorMessages.Add(businessRule.Rule);
}
return(response);
}
#endregion
//SupportStatusRelation supportStatusRelation = _supportStatusRelationRepository.FindBy(request.SupportStatusID);
//supportTicketWaiting.Support.SupportStatus = _supportStatusRepository.FindBy(supportStatusRelation.RelatedSupportStatus.ID);
//supportTicketWaiting.Support.Customer.SupportStatus = supportTicketWaiting.Support.SupportStatus;
_supportTicketWaitingRepository.Save(supportTicketWaiting);
_uow.Commit();
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
public GeneralResponse AddSupportTicketWaiting(AddSupportTicketWaitingRequest request, Guid CreateEmployeeID)
{
GeneralResponse response = new GeneralResponse();
try
{
SupportTicketWaiting supportTicketwaiting = new SupportTicketWaiting();
supportTicketwaiting.ID = Guid.NewGuid();
supportTicketwaiting.CreateDate = PersianDateTime.Now;
supportTicketwaiting.CreateEmployee = _employeeRepository.FindBy(CreateEmployeeID);
supportTicketwaiting.Comment = request.Comment;
supportTicketwaiting.DateOfPersenceDate = request.DateOfPersenceDate;
supportTicketwaiting.InstallExpert = _employeeRepository.FindBy(request.InstallExpertID);
supportTicketwaiting.Selt = request.Selt;
supportTicketwaiting.SendNotificationToCustomer = request.SendNotificationToCustomer;
supportTicketwaiting.Snr = request.Snr;
supportTicketwaiting.SourceWireCheck = request.SourceWireCheck;
supportTicketwaiting.Support = _supportRepository.FindBy(request.SupportID);
supportTicketwaiting.TicketSubject = request.TicketSubject;
supportTicketwaiting.WireColor = request.WireColor;
supportTicketwaiting.RowVersion = 1;
SupportStatusRelation supportStatusRelation = _supportStatusRelationRepository.FindBy(request.SupportStatusID);
supportTicketwaiting.Support.SupportStatus = _supportStatusRepository.FindBy(supportStatusRelation.RelatedSupportStatus.ID);
supportTicketwaiting.Support.Customer.SupportStatus = supportTicketwaiting.Support.SupportStatus;
if (supportTicketwaiting.Support.SupportStatus.IsLastSupportState)
{
supportTicketwaiting.Support.Closed = true;
}
_supportTicketWaitingRepository.Add(supportTicketwaiting);
_uow.Commit();
#region Send SMS
if (supportTicketwaiting.Support.SupportStatus.SendSmsOnEnter)
{
// Threading
SmsData smsData = new SmsData()
{
body = supportTicketwaiting.Support.SupportStatus.SmsText, phoneNumber = supportTicketwaiting.Support.Customer.Mobile1
};
Thread oThread = new Thread(SendSmsVoid);
oThread.Start(smsData);
}
#endregion
}
catch (Exception ex)
{
response.ErrorMessages.Add(ex.Message);
if (ex.InnerException != null)
{
response.ErrorMessages.Add(ex.InnerException.Message);
}
}
return(response);
}
