public GetGeneralResponse <SupportTicketWaitingView> GetSupportTicketWaiting(Guid SupportID) { GetGeneralResponse <SupportTicketWaitingView> response = new GetGeneralResponse <SupportTicketWaitingView>(); try { Query query = new Query(); Criterion SupportIDCriteria = new Criterion("Support.ID", SupportID, CriteriaOperator.Equal); query.Add(SupportIDCriteria); SupportTicketWaiting supportTicketWaiting = new SupportTicketWaiting(); supportTicketWaiting = _supportTicketWaitingRepository.FindBy(query).FirstOrDefault(); response.data = supportTicketWaiting.ConvertToSupportTicketWaitingView(); response.totalCount = 1; } catch (Exception ex) { response.ErrorMessages.Add(ex.Message); if (ex.InnerException != null) { response.ErrorMessages.Add(ex.InnerException.Message); } } return(response); }
public GeneralResponse DeleteSupportTicketWaiting(DeleteRequest request) { GeneralResponse response = new GeneralResponse(); try { SupportTicketWaiting supportTicketWaiting = new SupportTicketWaiting(); supportTicketWaiting = _supportTicketWaitingRepository.FindBy(request.ID); _supportTicketWaitingRepository.Remove(supportTicketWaiting); _uow.Commit(); } catch (Exception ex) { response.ErrorMessages.Add(ex.Message); if (ex.InnerException != null) { response.ErrorMessages.Add(ex.InnerException.Message); } } return(response); }
public static SupportTicketWaitingView ConvertToSupportTicketWaitingView( this SupportTicketWaiting supportTicketWaiting) { return(Mapper.Map <SupportTicketWaiting, SupportTicketWaitingView>(supportTicketWaiting)); }
public GeneralResponse EditSupportTicketWaiting(EditSupportTicketWaitingRequest request, Guid ModifiedEmployeeID) { GeneralResponse response = new GeneralResponse(); try { SupportTicketWaiting supportTicketWaiting = new SupportTicketWaiting(); supportTicketWaiting = _supportTicketWaitingRepository.FindBy(request.ID); supportTicketWaiting.Comment = request.Comment; supportTicketWaiting.DateOfPersenceDate = request.DateOfPersenceDate; supportTicketWaiting.InstallExpert = _employeeRepository.FindBy(request.InstallExpertID); supportTicketWaiting.ModifiedDate = PersianDateTime.Now; supportTicketWaiting.ModifiedEmployee = _employeeRepository.FindBy(ModifiedEmployeeID); supportTicketWaiting.Selt = request.Selt; supportTicketWaiting.SendNotificationToCustomer = request.SendNotificationToCustomer; supportTicketWaiting.Snr = request.Snr; supportTicketWaiting.SourceWireCheck = request.SourceWireCheck; supportTicketWaiting.TicketSubject = request.TicketSubject; supportTicketWaiting.WireColor = request.WireColor; #region Row Version Check if (supportTicketWaiting.RowVersion != request.RowVersion) { response.ErrorMessages.Add("EditConcurrencyKey"); return(response); } else { supportTicketWaiting.RowVersion += 1; } if (supportTicketWaiting.GetBrokenRules().Count() > 0) { foreach (BusinessRule businessRule in supportTicketWaiting.GetBrokenRules()) { response.ErrorMessages.Add(businessRule.Rule); } return(response); } #endregion //SupportStatusRelation supportStatusRelation = _supportStatusRelationRepository.FindBy(request.SupportStatusID); //supportTicketWaiting.Support.SupportStatus = _supportStatusRepository.FindBy(supportStatusRelation.RelatedSupportStatus.ID); //supportTicketWaiting.Support.Customer.SupportStatus = supportTicketWaiting.Support.SupportStatus; _supportTicketWaitingRepository.Save(supportTicketWaiting); _uow.Commit(); } catch (Exception ex) { response.ErrorMessages.Add(ex.Message); if (ex.InnerException != null) { response.ErrorMessages.Add(ex.InnerException.Message); } } return(response); }
public GeneralResponse AddSupportTicketWaiting(AddSupportTicketWaitingRequest request, Guid CreateEmployeeID) { GeneralResponse response = new GeneralResponse(); try { SupportTicketWaiting supportTicketwaiting = new SupportTicketWaiting(); supportTicketwaiting.ID = Guid.NewGuid(); supportTicketwaiting.CreateDate = PersianDateTime.Now; supportTicketwaiting.CreateEmployee = _employeeRepository.FindBy(CreateEmployeeID); supportTicketwaiting.Comment = request.Comment; supportTicketwaiting.DateOfPersenceDate = request.DateOfPersenceDate; supportTicketwaiting.InstallExpert = _employeeRepository.FindBy(request.InstallExpertID); supportTicketwaiting.Selt = request.Selt; supportTicketwaiting.SendNotificationToCustomer = request.SendNotificationToCustomer; supportTicketwaiting.Snr = request.Snr; supportTicketwaiting.SourceWireCheck = request.SourceWireCheck; supportTicketwaiting.Support = _supportRepository.FindBy(request.SupportID); supportTicketwaiting.TicketSubject = request.TicketSubject; supportTicketwaiting.WireColor = request.WireColor; supportTicketwaiting.RowVersion = 1; SupportStatusRelation supportStatusRelation = _supportStatusRelationRepository.FindBy(request.SupportStatusID); supportTicketwaiting.Support.SupportStatus = _supportStatusRepository.FindBy(supportStatusRelation.RelatedSupportStatus.ID); supportTicketwaiting.Support.Customer.SupportStatus = supportTicketwaiting.Support.SupportStatus; if (supportTicketwaiting.Support.SupportStatus.IsLastSupportState) { supportTicketwaiting.Support.Closed = true; } _supportTicketWaitingRepository.Add(supportTicketwaiting); _uow.Commit(); #region Send SMS if (supportTicketwaiting.Support.SupportStatus.SendSmsOnEnter) { // Threading SmsData smsData = new SmsData() { body = supportTicketwaiting.Support.SupportStatus.SmsText, phoneNumber = supportTicketwaiting.Support.Customer.Mobile1 }; Thread oThread = new Thread(SendSmsVoid); oThread.Start(smsData); } #endregion } catch (Exception ex) { response.ErrorMessages.Add(ex.Message); if (ex.InnerException != null) { response.ErrorMessages.Add(ex.InnerException.Message); } } return(response); }