/// <summary>
/// Adiciona un caso en la aplicación Service Desk
/// </summary>
/// <param name="input">Parámetros para crear un caso </param>
/// <param name="user">Usuario autenticado</param>
/// <returns>estado del caso creado</returns>
public async Task <OutputResponseCaseAsdkV8Dto> Create(InputCreateCaseAsdkV8Dto input)
{
UrlParameters parameterUrl = new UrlParameters
{
itemType = input.CaseType
};
string uriCreateCase = ConfigurationService.UrlCreateCase.ConvertUrl(parameterUrl);
string endpoint = ConfigurationService.UrlServiceDesk + uriCreateCase;
CreateCaseV8 createCase = input.MapperModel(new CreateCaseV8());
createCase.AuthorId = Principal.User().Id;
List <AnswerGeneralV8Api> listProperty = new List <AnswerGeneralV8Api>();
listProperty.FillProperties(createCase, true);
List <AnswerGeneralV8Api> answerApi = await ConnectionService.PostAsync <List <AnswerGeneralV8Api> >(Principal.User().KeyAuthorization, endpoint, listProperty);
OutputResponseCaseAsdkV8Dto answerCreate = answerApi.ConvertModel(new OutputResponseCaseAsdkV8Dto());
if (input.AdditionalFields?.Count > 0 && answerCreate?.ItemId > 0)
{
await UpdateAdditionalFields(input.AdditionalFields, answerCreate.ItemId, input.CaseType);
}
return(answerCreate);
}
public async Task <ActionResult <OutputResponseCaseAsdkV8Dto> > Create(InputCreateCaseAsdkV8Dto inputCreateCase)
{
ActionResult <OutputResponseCaseAsdkV8Dto> actionResult;
try
{
actionResult = Ok(await ManagmentService.Create(inputCreateCase));
}
catch (Exception ex)
{
actionResult = NotFound(ex.Message);
}
return(actionResult);
}
