Exemple #1
0
        /// <summary>
        /// Adiciona un caso en la aplicación Service Desk
        /// </summary>
        /// <param name="input">Parámetros para crear un caso </param>
        /// <param name="user">Usuario autenticado</param>
        /// <returns>estado del caso creado</returns>
        public async Task <OutputResponseCaseAsdkV8Dto> Create(InputCreateCaseAsdkV8Dto input)
        {
            UrlParameters parameterUrl = new UrlParameters
            {
                itemType = input.CaseType
            };

            string uriCreateCase = ConfigurationService.UrlCreateCase.ConvertUrl(parameterUrl);
            string endpoint      = ConfigurationService.UrlServiceDesk + uriCreateCase;

            CreateCaseV8 createCase = input.MapperModel(new CreateCaseV8());

            createCase.AuthorId = Principal.User().Id;

            List <AnswerGeneralV8Api> listProperty = new List <AnswerGeneralV8Api>();

            listProperty.FillProperties(createCase, true);

            List <AnswerGeneralV8Api> answerApi = await ConnectionService.PostAsync <List <AnswerGeneralV8Api> >(Principal.User().KeyAuthorization, endpoint, listProperty);

            OutputResponseCaseAsdkV8Dto answerCreate = answerApi.ConvertModel(new OutputResponseCaseAsdkV8Dto());

            if (input.AdditionalFields?.Count > 0 && answerCreate?.ItemId > 0)
            {
                await UpdateAdditionalFields(input.AdditionalFields, answerCreate.ItemId, input.CaseType);
            }

            return(answerCreate);
        }
Exemple #2
0
        public async Task <ActionResult <OutputResponseCaseAsdkV8Dto> > Create(InputCreateCaseAsdkV8Dto inputCreateCase)
        {
            ActionResult <OutputResponseCaseAsdkV8Dto> actionResult;

            try
            {
                actionResult = Ok(await ManagmentService.Create(inputCreateCase));
            }
            catch (Exception ex)
            {
                actionResult = NotFound(ex.Message);
            }

            return(actionResult);
        }