public OutputValues Login(string place, string userName, string workMode, string queue, string agentLoginId, string agentPassword)
{
logger.Debug("SoftPhone Login:"******"*********************************************");
logger.Debug("Place: " + place + Environment.NewLine + "UserName: "******"WorkMode: "
+ workMode + Environment.NewLine + "Queue: " + queue + Environment.NewLine + "AgentLoginId: " + agentLoginId);
logger.Debug("*********************************************");
var output = new OutputValues();
//Input Validation
CheckException.CheckLoginValues(place, userName);
//Authenticate User
Settings.GetInstance().QueueName = queue;
CheckException.CheckDN(Settings.GetInstance().ACDPosition, Settings.GetInstance().ExtensionDN, Settings.GetInstance().PlaceName);
EventRegistered evenReg = null;
string fullName = "";
if (Settings.GetInstance().ACDPosition == Settings.GetInstance().ExtensionDN)
{
var message = RegisterDNRequest(Settings.GetInstance().ExtensionDN);
if (message != null)
{
switch (message.Id)
{
case EventRegistered.MessageId:
evenReg = message as EventRegistered;
string AID = string.IsNullOrEmpty(evenReg.AgentID) ? "" : evenReg.AgentID;
if (CheckPlcaeTaken(AID, out fullName))
{
if (Settings.GetInstance().ACDPosition == Settings.GetInstance().ExtensionDN)
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
else
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ACDPosition);
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
output.MessageCode = "2004";
output.Message = "Place is already taken by " + fullName + ".";
return(output);
}
AssignPreAgentStatus(evenReg);
AssignPreCallStatus(evenReg);
Settings.GetInstance().IsDNRegistered = true;
break;
case EventError.MessageId:
Settings.GetInstance().IsDNRegistered = false;
break;
}
}
Register(Settings.GetInstance().ExtensionDN);
}
else
{
var message = RegisterDNRequest(Settings.GetInstance().ACDPosition);
if (message != null)
{
switch (message.Id)
{
case EventRegistered.MessageId:
evenReg = message as EventRegistered;
string AID = string.IsNullOrEmpty(evenReg.AgentID) ? "" : evenReg.AgentID;
if (CheckPlcaeTaken(AID, out fullName))
{
if (Settings.GetInstance().ACDPosition == Settings.GetInstance().ExtensionDN)
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
else
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ACDPosition);
//Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
output.MessageCode = "2004";
output.Message = "Place is already taken by " + fullName + ".";
return(output);
}
AssignPreAgentStatus(evenReg);
Settings.GetInstance().IsDNRegistered = true;
break;
case EventError.MessageId:
Settings.GetInstance().IsDNRegistered = false;
break;
}
}
IMessage message1 = RegisterDNRequest(Settings.GetInstance().ExtensionDN);
if (message1 != null)
{
switch (message1.Id)
{
case EventRegistered.MessageId:
evenReg = message as EventRegistered;
AssignPreCallStatus(evenReg);
Settings.GetInstance().IsDNRegistered = true;
break;
case EventError.MessageId:
Settings.GetInstance().IsDNRegistered = false;
break;
}
}
Register(Settings.GetInstance().ACDPosition);
Register(Settings.GetInstance().ExtensionDN);
}
if (!Settings.GetInstance().ISAlreadyLogin&& Settings.GetInstance().IsDNRegistered)
{
output = RequestLogin.LoginAgent(workMode, queue, agentLoginId, agentPassword);
}
else if (Settings.GetInstance().ISAlreadyLogin)
{
output.MessageCode = "201";
output.Message = "Agent Login Success";
}
if (output.MessageCode == "200")
{
output.Message = "Agent Login Success";
}
return(output);
}
public OutputValues Initialize(string place, string userName, ConfService configObject, string tServerApplicationName, string agentLoginId, string agentPassword,
CfgSwitch switchType)
{
Settings.GetInstance().AgentLoginID = agentLoginId;
Settings.GetInstance().Switch = switchType;
Settings.GetInstance().SwitchTypeName = switchType.Type == CfgSwitchType.CFGLucentDefinityG3 ?
"avaya" :
((switchType.Type == CfgSwitchType.CFGNortelDMS100 || switchType.Type == CfgSwitchType.CFGNortelMeridianCallCenter) ? "nortel" : "avaya");
var output = OutputValues.GetInstance();
var connect = new VoiceConnectionManager();
var read = new ReadConfigObjects();
//Print DLL Info
try
{
Assembly assemblyVersion = Assembly.LoadFrom(Environment.CurrentDirectory + @"\Pointel.Softphone.Voice.dll");
if (assemblyVersion != null)
{
logger.Debug("*********************************************");
logger.Debug(assemblyVersion.GetName().Name + " : " + assemblyVersion.GetName().Version);
logger.Debug("*********************************************");
}
}
catch (Exception versionException)
{
logger.Error("Error occurred while getting the version of the SoftPhone library " + versionException.ToString());
}
try
{
//ConnectionSettings.comObject = configObject;
//Get Place details
Settings.GetInstance().PlaceName = place;
Settings.GetInstance().UserName = userName;
output = read.ReadPlaceObject();
//Read Person Details
//output = read.ReadPersonObject(userName);
read.ReadApplicationObject(tServerApplicationName, agentLoginId);
}
catch (Exception inputException)
{
logger.Error("Error occurred while login into SoftPhone " + inputException);
}
//Input Validation
CheckException.CheckLoginValues(place, userName);
if (output.MessageCode == "200")
{
//Register with TServer
output = connect.ConnectTServer(Settings.GetInstance().PrimaryApplication, Settings.GetInstance().SecondaryApplication);
if (output.MessageCode != "200")
{
logger.Debug("Protocol is not opened, try to connect with server config keys");
if (Settings.GetInstance().VoiceProtocol != null && Settings.GetInstance().VoiceProtocol.State != ChannelState.Opened)
{
if (!string.IsNullOrEmpty(Settings.GetInstance().PrimaryTServerName))
{
logger.Debug("Primary TServer name : " + Settings.GetInstance().PrimaryTServerName);
Settings.GetInstance().PrimaryApplication = read.ReadApplicationLevelServerDetails(Settings.GetInstance().PrimaryTServerName);
}
if (!string.IsNullOrEmpty(Settings.GetInstance().SecondaryTServerName))
{
logger.Debug("Secondary TServer name : " + Settings.GetInstance().SecondaryTServerName);
Settings.GetInstance().SecondaryApplication = read.ReadApplicationLevelServerDetails(Settings.GetInstance().SecondaryTServerName);
if (Settings.GetInstance().PrimaryApplication == null && Settings.GetInstance().SecondaryApplication != null)
{
logger.Debug("Primary server is not configured, Secondary server is assigned to Primary server");
Settings.GetInstance().PrimaryApplication = Settings.GetInstance().SecondaryApplication;
}
}
else
{
logger.Debug("secondary application name is not configured");
if (Settings.GetInstance().SecondaryApplication == null)
{
logger.Debug("Secondary server is not configured, primary server is assigned to secondary server");
Settings.GetInstance().SecondaryApplication = Settings.GetInstance().PrimaryApplication;
}
}
//connect with server names from options tab
output = connect.ConnectTServer(Settings.GetInstance().PrimaryApplication, Settings.GetInstance().SecondaryApplication);
}
else
{
return(output);
}
}
}
return(output);
}