public void Stop()
{
if (CheckException.CheckNull(this.DirectAudio))
{
this.DirectAudio.Stop();
}
}
public void InitiateTransfer(string number, KeyValueCollection reasonCode)
{
//Input Validation
CheckException.CheckDialValues(number);
logger.Info("InitiateTransfer(" + number + ")");
if ((Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)) != number)
{
HoldingFlagStatus(PhoneFunctions.InitiateTransfer);
logger.Debug("Set HoldingFlagStatus(PhoneFunctions.InitiateTransfer)");
}
RequestAgentTransfer.InitiateTransfer(number, reasonCode);
////TERR_INV_CALD_DN
//OutputValues errorOutput = new OutputValues();
//errorOutput.MessageCode = "71";
//errorOutput.Message = "TERR_INV_CALD_DN" + " : " + "Invalid Called DN.";
//if (Settings.GetInstance().IsEnableInitiateTransfer)
// Settings.GetInstance().IsEnableInitiateTransfer = false;
//if (Settings.GetInstance().IsEnableInitiateConference)
// Settings.GetInstance().IsEnableInitiateConference = false;
//VoiceManager.messageToClient.NotifyErrorMessage(errorOutput);
}
/// <summary>
/// Occurs when videos lider value changes
/// </summary>
/// <param name="sender">Method for</param>
/// <param name="e">delegate </param>
private void VideoSlider_Click(object sender, EventArgs e)
{
if (CheckException.CheckNull(this.MainScreenInstance.video))
{
HolderForm.HandleBarMovemenetVideo(this.videoSlider, this.MainScreenInstance.video.DirectVideo);
}
}
public void Pause()
{
if (CheckException.CheckNull(this.DirectAudio))
{
this.DirectAudio.Pause();
}
}
/// <summary>
/// Handles slider movement
/// </summary>
/// <param name="slider">A custom slider object</param>
/// <param name="video">A DirectX video</param>
public static void HandleBarMovemenetVideo(
CustomControls.CustomSlider slider, DirectXAllias::Video video)
{
if (CheckException.CheckNull(video))
{
video.CurrentPosition = slider.Value;
}
}
public static void HandleBarMovementAudio(
CustomControls.CustomSlider slider, DirectXAllias::Audio audio)
{
if (CheckException.CheckNull(audio))
{
audio.CurrentPosition = slider.Value;
}
}
public void Close()
{
if (CheckException.CheckNull(this.DirectAudio))
{
this.DirectAudio.Dispose();
this.DirectAudio = null;
}
}
/// <summary>
/// Moves back the current position of the video with x
/// </summary>
public void Rewind()
{
if (CheckException.CheckNull(this.DirectVideo))
{
if (this.DirectVideo.CurrentPosition + this.PlayBackSpeed > 0)
{
this.DirectVideo.CurrentPosition += this.PlayBackSpeed;
}
}
}
/// <summary>
/// Fast forwards the video
/// </summary>
/// <param name="button">Button to set styles to</param>
public void FastForward(Button button, IPlayable playable)
{
this.SwitchButtonStyle(button);
if (CheckException.CheckNull(playable))
{
this.MainScreenInstance.timerForRF.Start();
playable.PlayBackSpeed += 5;
this.MainScreenInstance.fastForwardFired = true;
}
}
public void FastForward()
{
if (CheckException.CheckNull(this.DirectAudio))
{
if (this.DirectAudio.CurrentPosition + this.PlayBackSpeed > 0)
{
this.DirectAudio.CurrentPosition += this.PlayBackSpeed;
}
}
}
public void DistributeUserDataEvent(Dictionary <string, string> UserData, string connectionID = "")
{
KeyValueCollection getUserdata = GetUpdateUserData(UserData);
//Input Validation
CheckException.CheckUserDataValues((Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)), (connectionID == string.Empty ? Settings.GetInstance().ConnectionID : connectionID), getUserdata);
RequestUpdateAttachData.DistributeUserEvent((Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)), (connectionID == string.Empty ? Settings.GetInstance().ConnectionID : connectionID), getUserdata);
}
/// <summary>
/// Decreases volume by a step
/// and adjusts the progress bar
/// </summary>
/// <param name="video">A video object</param>
/// <param name="slider">A custom slider object</param>
public static void VolumeDown(DirectXAudioAllias audio, CustomSlider slider)
{
if (slider.Value > slider.Minimum)
{
slider.Value -= VolumeStep;
if (CheckException.CheckNull(audio))
{
HandleAudio(audio, slider.Value);
}
}
}
/// <summary>
/// Increases volume with a step
/// and adjusts the progress bar
/// </summary>
/// <param name="video">A video object</param>
/// <param name="slider">A custom slider object</param>
public static void VolumeUp(DirectXAudioAllias audio, CustomSlider slider)
{
if (slider.Value < MaxProgressBarValue)
{
slider.Value += VolumeStep;
if (CheckException.CheckNull(audio))
{
HandleAudio(audio, slider.Value);
}
}
}
public void InitiateConference(string number, KeyValueCollection userData)
{
//Input Validation
CheckException.CheckDialValues(number);
RequestAgentConference.InitiateConference(number, userData);
if ((Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)) != number)
{
HoldingFlagStatus(PhoneFunctions.IntiateConference);
}
}
public void InitiateConference(string otherDn, string location, KeyValueCollection userData, KeyValueCollection reasons, KeyValueCollection extensions)
{
//Input Validation
CheckException.CheckDialValues(otherDn);
RequestAgentConference.InitiateConference(otherDn, location, userData, reasons, extensions);
if ((Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)) != otherDn)
{
HoldingFlagStatus(PhoneFunctions.IntiateConference);
}
}
/// <summary>
/// Opens a video
/// </summary>
public void Open(Button button)
{
this.SwitchButtonStyle(button);
this.VideoName = ChooseVideoDialog.TakePathToVideo();
if (CheckException.CheckNull(this.VideoName))
{
this.Open(this.VideoName);
}
else if (CheckException.CheckNull(this.MainScreenInstance.video))
{
this.VideoName = this.MainScreenInstance.video.PathToSource;
}
}
/// <summary>
/// Kills the video and everything
/// associated with it
/// </summary>
/// <param name="video">DirectX video</param>
public static void NullVideoAndForm(DirectXAllias::Video video)
{
if (CheckException.CheckNull(FormForVideo))
{
FormForVideo.Dispose();
FormForVideo = null;
}
if (CheckException.CheckNull(video))
{
video.Dispose();
video = null;
}
}
/// <summary>
/// Stops the video
/// </summary>
/// <param name="button">Button to set styles to</param>
public void Stop(Button button, IPlayable playable)
{
this.SwitchButtonStyle(button);
if (CheckException.CheckNull(playable))
{
this.MainScreenInstance.timerForRF.Stop();
playable.Stop();
}
if (this.MainScreenInstance.timerForProgress.Enabled)
{
this.MainScreenInstance.timerForProgress.Stop();
this.MainScreenInstance.WriteVideoTime();
}
}
/// <summary>
/// Closes the video player
/// </summary>
/// <param name="button">Button to set styles to</param>
public void ExitVideoPlayer(Button button)
{
this.SwitchButtonStyle(button);
this.MainScreenInstance.Close();
if (CheckException.CheckNull(this.MainScreenInstance.video))
{
this.MainScreenInstance.video.Close();
}
if (CheckException.CheckNull(this.MainScreenInstance.audio))
{
this.MainScreenInstance.audio.Close();
}
this.MainScreenInstance.Dispose();
}
/// <summary>
/// Occurs on video progress timer tick
/// </summary>
/// <param name="sender"></param>
/// <param name="e"></param>
private void TimerForVideoProgress_Tick(object sender, EventArgs e)
{
if (CheckException.CheckNull(MainScreenInstance.video))
{
if (CheckException.CheckNull(MainScreenInstance.video.DirectVideo))
{
HolderForm.HandleVideoProgress(this.videoSlider, MainScreenInstance.video.DirectVideo);
}
else
{
timerForVideoProgress.Stop();
}
}
else
{
timerForVideoProgress.Stop();
}
}
/// <summary>
/// Goes to full screen
/// </summary>
/// <param name="button">Button to set styles to</param>
public void FullScreenVideo(Button button)
{
this.SwitchButtonStyle(button);
if (CheckException.CheckNull(this.MainScreenInstance.video))
{
this.MainScreenInstance.video.OpenVideoInFullScreen();
this.MainScreenInstance.video.IsFullScreen = true;
}
if (CheckException.CheckNull(this.MainScreenInstance.video))
{
if (this.MainScreenInstance.video.IsFullScreen)
{
this.MainScreenInstance.menuBar = new MenuBarFullScreenForm();
this.MainScreenInstance.menuBar.MainScreenInstance = MainScreen.Instance;
this.MainScreenInstance.timerForMenuBar.Start();
}
}
}
public void InitiateTransfer(string number, string location, KeyValueCollection userData)
{
//Input Validation
CheckException.CheckDialValues(number);
logger.Info("InitiateTransfer(" + number + ")");
//Code Added - V.Palaniappan
//28.10.2013
if ((Settings.GetInstance().CallControl == "both" ? Settings.GetInstance().ActiveDN : (Settings.GetInstance().CallControl == "acd" ?
Settings.GetInstance().ACDPosition : Settings.GetInstance().ExtensionDN)) != number)
{
HoldingFlagStatus(PhoneFunctions.InitiateTransfer);
logger.Info("Set HoldingFlagStatus(PhoneFunctions.InitiateTransfer)");
}
//End
RequestAgentTransfer.InitiateTransfer(number, location, userData);
}
/// <summary>
/// Plays the video
/// </summary>
/// <param name="button">Button to set styles to</param>
public void Play(Button button, IPlayable playable)
{
this.SwitchButtonStyle(button);
if (CheckException.CheckNull(playable))
{
if (!this.MainScreenInstance.timerForProgress.Enabled)
{
this.MainScreenInstance.timerForProgress.Start();
}
playable.Play();
}
if (this.MainScreenInstance.timerForRF.Enabled)
{
this.MainScreenInstance.timerForRF.Stop();
playable.PlayBackSpeed = 0;
}
}
/// <summary>
/// Closes the video
/// </summary>
/// <param name="button">Button to set styles to</param>
public void Close(Button button)
{
this.SwitchButtonStyle(button);
if (CheckException.CheckNull(this.MainScreenInstance.video))
{
HolderForm.NullVideoAndForm(this.MainScreenInstance.video.DirectVideo);
}
if (CheckException.CheckNull(this.MainScreenInstance.audio))
{
this.MainScreenInstance.audio.DirectAudio.Dispose();
this.MainScreenInstance.audio = null;
}
this.MainScreenInstance.GetSlider().Value = 0;
this.MainScreenInstance.GetSlider().Enabled = false;
this.MainScreenInstance.timerForProgress.Stop();
this.MainScreenInstance.timerForSubsSync.Stop();
this.MainScreenInstance.GetLabel().Text = string.Empty;
}
public void LoadSubs(Button button, Subtitles subtitles)
{
if (CheckException.CheckNull(this.VideoName))
{
OpenFileDialog Dialog1 = new OpenFileDialog();
Dialog1.InitialDirectory = "c:\\";
Dialog1.Filter = Formats;
Dialog1.FilterIndex = 2;
Dialog1.RestoreDirectory = true;
if (Dialog1.ShowDialog() == DialogResult.OK)
{
if (Dialog1.OpenFile() != null)
{
this.SubsName = Dialog1.FileName;
}
}
if (CheckException.CheckNull(this.SubsName))
{
subtitles.Load(this.SubsName);
}
}
}
/// <summary>
/// 校验是否注入Mapper
/// </summary>
private static void CheckMapper()
{
CheckException.CustomVerify(_mapper.IsNotNull(), "使用AutoMapper转换扩展失败,请检查是否注入获取`IMapper`");
}
public OutputValues Dial(string number, KeyValueCollection reason = null)
{
//Input Validation
CheckException.CheckDialValues(number);
return(RequestAgentDial.Dial(number, reason));
}
public void Redirect(string routeOtherDN)
{
CheckException.CheckDialValues(routeOtherDN);
RequestAgentRedirectCall.Redirect(routeOtherDN);
}
public OutputValues Login(string place, string userName, string workMode, string queue, string agentLoginId, string agentPassword)
{
logger.Debug("SoftPhone Login:"******"*********************************************");
logger.Debug("Place: " + place + Environment.NewLine + "UserName: "******"WorkMode: "
+ workMode + Environment.NewLine + "Queue: " + queue + Environment.NewLine + "AgentLoginId: " + agentLoginId);
logger.Debug("*********************************************");
var output = new OutputValues();
//Input Validation
CheckException.CheckLoginValues(place, userName);
//Authenticate User
Settings.GetInstance().QueueName = queue;
CheckException.CheckDN(Settings.GetInstance().ACDPosition, Settings.GetInstance().ExtensionDN, Settings.GetInstance().PlaceName);
EventRegistered evenReg = null;
string fullName = "";
if (Settings.GetInstance().ACDPosition == Settings.GetInstance().ExtensionDN)
{
var message = RegisterDNRequest(Settings.GetInstance().ExtensionDN);
if (message != null)
{
switch (message.Id)
{
case EventRegistered.MessageId:
evenReg = message as EventRegistered;
string AID = string.IsNullOrEmpty(evenReg.AgentID) ? "" : evenReg.AgentID;
if (CheckPlcaeTaken(AID, out fullName))
{
if (Settings.GetInstance().ACDPosition == Settings.GetInstance().ExtensionDN)
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
else
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ACDPosition);
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
output.MessageCode = "2004";
output.Message = "Place is already taken by " + fullName + ".";
return(output);
}
AssignPreAgentStatus(evenReg);
AssignPreCallStatus(evenReg);
Settings.GetInstance().IsDNRegistered = true;
break;
case EventError.MessageId:
Settings.GetInstance().IsDNRegistered = false;
break;
}
}
Register(Settings.GetInstance().ExtensionDN);
}
else
{
var message = RegisterDNRequest(Settings.GetInstance().ACDPosition);
if (message != null)
{
switch (message.Id)
{
case EventRegistered.MessageId:
evenReg = message as EventRegistered;
string AID = string.IsNullOrEmpty(evenReg.AgentID) ? "" : evenReg.AgentID;
if (CheckPlcaeTaken(AID, out fullName))
{
if (Settings.GetInstance().ACDPosition == Settings.GetInstance().ExtensionDN)
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
else
{
Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ACDPosition);
//Pointel.Softphone.Voice.Core.Request.RequestUnRegisterPlace.UnRegisterDN(Settings.GetInstance().ExtensionDN);
}
output.MessageCode = "2004";
output.Message = "Place is already taken by " + fullName + ".";
return(output);
}
AssignPreAgentStatus(evenReg);
Settings.GetInstance().IsDNRegistered = true;
break;
case EventError.MessageId:
Settings.GetInstance().IsDNRegistered = false;
break;
}
}
IMessage message1 = RegisterDNRequest(Settings.GetInstance().ExtensionDN);
if (message1 != null)
{
switch (message1.Id)
{
case EventRegistered.MessageId:
evenReg = message as EventRegistered;
AssignPreCallStatus(evenReg);
Settings.GetInstance().IsDNRegistered = true;
break;
case EventError.MessageId:
Settings.GetInstance().IsDNRegistered = false;
break;
}
}
Register(Settings.GetInstance().ACDPosition);
Register(Settings.GetInstance().ExtensionDN);
}
if (!Settings.GetInstance().ISAlreadyLogin&& Settings.GetInstance().IsDNRegistered)
{
output = RequestLogin.LoginAgent(workMode, queue, agentLoginId, agentPassword);
}
else if (Settings.GetInstance().ISAlreadyLogin)
{
output.MessageCode = "201";
output.Message = "Agent Login Success";
}
if (output.MessageCode == "200")
{
output.Message = "Agent Login Success";
}
return(output);
}
public OutputValues Initialize(string place, string userName, ConfService configObject, string tServerApplicationName, string agentLoginId, string agentPassword,
CfgSwitch switchType)
{
Settings.GetInstance().AgentLoginID = agentLoginId;
Settings.GetInstance().Switch = switchType;
Settings.GetInstance().SwitchTypeName = switchType.Type == CfgSwitchType.CFGLucentDefinityG3 ?
"avaya" :
((switchType.Type == CfgSwitchType.CFGNortelDMS100 || switchType.Type == CfgSwitchType.CFGNortelMeridianCallCenter) ? "nortel" : "avaya");
var output = OutputValues.GetInstance();
var connect = new VoiceConnectionManager();
var read = new ReadConfigObjects();
//Print DLL Info
try
{
Assembly assemblyVersion = Assembly.LoadFrom(Environment.CurrentDirectory + @"\Pointel.Softphone.Voice.dll");
if (assemblyVersion != null)
{
logger.Debug("*********************************************");
logger.Debug(assemblyVersion.GetName().Name + " : " + assemblyVersion.GetName().Version);
logger.Debug("*********************************************");
}
}
catch (Exception versionException)
{
logger.Error("Error occurred while getting the version of the SoftPhone library " + versionException.ToString());
}
try
{
//ConnectionSettings.comObject = configObject;
//Get Place details
Settings.GetInstance().PlaceName = place;
Settings.GetInstance().UserName = userName;
output = read.ReadPlaceObject();
//Read Person Details
//output = read.ReadPersonObject(userName);
read.ReadApplicationObject(tServerApplicationName, agentLoginId);
}
catch (Exception inputException)
{
logger.Error("Error occurred while login into SoftPhone " + inputException);
}
//Input Validation
CheckException.CheckLoginValues(place, userName);
if (output.MessageCode == "200")
{
//Register with TServer
output = connect.ConnectTServer(Settings.GetInstance().PrimaryApplication, Settings.GetInstance().SecondaryApplication);
if (output.MessageCode != "200")
{
logger.Debug("Protocol is not opened, try to connect with server config keys");
if (Settings.GetInstance().VoiceProtocol != null && Settings.GetInstance().VoiceProtocol.State != ChannelState.Opened)
{
if (!string.IsNullOrEmpty(Settings.GetInstance().PrimaryTServerName))
{
logger.Debug("Primary TServer name : " + Settings.GetInstance().PrimaryTServerName);
Settings.GetInstance().PrimaryApplication = read.ReadApplicationLevelServerDetails(Settings.GetInstance().PrimaryTServerName);
}
if (!string.IsNullOrEmpty(Settings.GetInstance().SecondaryTServerName))
{
logger.Debug("Secondary TServer name : " + Settings.GetInstance().SecondaryTServerName);
Settings.GetInstance().SecondaryApplication = read.ReadApplicationLevelServerDetails(Settings.GetInstance().SecondaryTServerName);
if (Settings.GetInstance().PrimaryApplication == null && Settings.GetInstance().SecondaryApplication != null)
{
logger.Debug("Primary server is not configured, Secondary server is assigned to Primary server");
Settings.GetInstance().PrimaryApplication = Settings.GetInstance().SecondaryApplication;
}
}
else
{
logger.Debug("secondary application name is not configured");
if (Settings.GetInstance().SecondaryApplication == null)
{
logger.Debug("Secondary server is not configured, primary server is assigned to secondary server");
Settings.GetInstance().SecondaryApplication = Settings.GetInstance().PrimaryApplication;
}
}
//connect with server names from options tab
output = connect.ConnectTServer(Settings.GetInstance().PrimaryApplication, Settings.GetInstance().SecondaryApplication);
}
else
{
return(output);
}
}
}
return(output);
}
