public static T ThreadSafeFirstOrDefault <T>(this AsyncObservableCollection <T> source)
{
lock (source.LockList)
{
return(source.FirstOrDefault());
}
}
public static T ThreadSafeFirstOrDefault <T>(this AsyncObservableCollection <T> source, Func <T, bool> predicate)
{
lock (source.LockList)
{
return(source.FirstOrDefault(predicate));
}
}
private AsyncObservableCollection <Entities> CombineEntity(string[] uui, List <ScreenPopOptions> UUI, string searchvalue)
{
int index = 3;
AsyncObservableCollection <Entities> UUIs = new AsyncObservableCollection <Entities>();
foreach (string filter in uui)
{
if (!string.IsNullOrEmpty(filter))
{
ScreenPopOptions val = UUI.SingleOrDefault(p => p.Name == ("UUI" + index) && p.Type == 0);
int pos = val.Description.IndexOf('.');
if (pos > 0)
{
string workspace = val.Description.Substring(0, pos);
Entities dup = UUIs.FirstOrDefault(p => p.Entity.Equals(workspace, StringComparison.OrdinalIgnoreCase));
if (dup != null)
{
dup.Predicate += " and " + string.Format(val.Description + "= '{0}'", filter);
}
else
{
Entities ent = new Entities();
ent.Entity = workspace;
ent.Predicate = string.Format(val.Description + "= '{0}'", filter);
ent.Expression = SEARCH_EXPRESSION[workspace.ToLower()].ToString();
UUIs.Add(ent);
}
}
else if (string.Equals(val.Description, "ani", StringComparison.OrdinalIgnoreCase))
{
Entities dup = UUIs.FirstOrDefault(p => p.Entity.Equals("Contact", StringComparison.OrdinalIgnoreCase));
Entities ent = new Entities();
ent.Entity = "Contact";
ent.Predicate = string.Format("Phones.RawNumber" + "= '{0}'", searchvalue);
ent.Expression = SEARCH_EXPRESSION["Contact".ToLower()].ToString();
UUIs.Add(ent);
}
}
index++;
}
return(UUIs);
}
private void ExecuteVoiceCheckBoxChecked(object parameter)
{
if (parameter.ToString() == "False")
{
SelectedWorkSpaceList = "";
}
else
{
WorkSpaceList = new AsyncObservableCollection <string>(ScreenPopConfigModel.Instance.GetStandardWorkSpace().ToList());
SelectedWorkSpaceList = WorkSpaceList.FirstOrDefault(p => p.ToString() == screenpopConfigs.DefaultWorkSpace);
}
}
private void UpdateTabItem(int index)
{
if (index == 1)
{
AgentStates.Clear();
tempAgents.ToList().ForEach(x => { if (!x.DefaultName.Equals("Buttons"))
{
AgentStates.Add(x);
}
});
Hide = tempAgents.FirstOrDefault(p => p.DefaultName == "Buttons");
HideOrDisable = Hide.Name.Equals("true", StringComparison.OrdinalIgnoreCase) ? true : false;
}
}
private bool canDelete(object Param)
{
bool toReturn = true;
if (Param == null)
{
return(false);
}
ListBox bx = Param as ListBox;
AsyncObservableCollection <FileItem> Files = (AsyncObservableCollection <FileItem>)bx.ItemsSource;
if (Files == null)
{
return(false);
}
toReturn = Files.FirstOrDefault(p => p.IsChecked) != null;
return(toReturn);
}
/// <summary>
/// Handle the Screen Pop to the user.
/// </summary>
/// <param name="interaction"></param>
public void HandleInteraction(IInteraction interaction)
{
Boolean isChat, isIncident, isVoice = false;
switch (interaction.Type)
{
case MediaType.Voice:
SynchronizationContext.Current.Post(scree =>
{
try
{
AsyncObservableCollection <Entities> UUIs = new AsyncObservableCollection <Entities>();
ScreenPopConfig screenPopConfigs = interaction.ScreenPopConfiguration;
if (screenPopConfigs.CanScreenPop)
{
string UUIvalue = interaction.InteractionData["UUI"];
ScreenPopOptions UUIstart = screenPopConfigs.ScreenPopOptionsList.SingleOrDefault(p => p.Type == 0 && p.Name.Equals("UUIStart", StringComparison.OrdinalIgnoreCase));
string start = UUIstart == null ? ";" : UUIstart.Description;
ScreenPopOptions UUIstop = screenPopConfigs.ScreenPopOptionsList.SingleOrDefault(p => p.Type == 0 && p.Name.Equals("UUIStop", StringComparison.OrdinalIgnoreCase));
string stop = UUIstop == null ? ":" : UUIstop.Description;
ScreenPopOptions UUIsep = screenPopConfigs.ScreenPopOptionsList.SingleOrDefault(p => p.Type == 0 && p.Name.Equals("UUISep", StringComparison.OrdinalIgnoreCase));
char seperator = UUIsep == null ? '!' : UUIsep.Description.ToCharArray()[0];
int startindex = UUIvalue.IndexOf(start, 0) + 1;
int lastindex = UUIvalue.LastIndexOf(stop) == -1 ? UUIvalue.Length : UUIvalue.LastIndexOf(stop);
int len = lastindex - startindex;
string[] uuival = UUIvalue.Substring(startindex, len).Split(seperator);
isChat = Array.IndexOf(uuival, InteractionIQAType.FEAT_IQA_ORACLE_CHAT.ToString()) >= 0;
isIncident = Array.IndexOf(uuival, InteractionIQAType.FEAT_IQA_ORACLE_EMAIL.ToString()) >= 0;
ArrayList uuiCI = new ArrayList();
//Namachi
Regex UUICIRegex = new Regex("^UUI[1-2]", RegexOptions.IgnoreCase);
List <ScreenPopOptions> UUICI = screenPopConfigs.ScreenPopOptionsList.Where(p => p.Type == 0 && UUICIRegex.Matches(p.Name).Count > 0).ToList();
Regex UUIRegex = new Regex("^UUI[3-7]", RegexOptions.IgnoreCase);
List <ScreenPopOptions> UUI = screenPopConfigs.ScreenPopOptionsList.Where(p => p.Type == 0 && UUIRegex.Matches(p.Name).Count > 0).ToList();
//foreach (string filterval in uuival) {
// if (filterval != UUICI[0].Description && filterval != UUICI[1].Description) uuiCI.Add(filterval);
//}
for (int i = 0; i < uuival.Length; i++)
{
if (i == 0 || i == 1)
{
if ((uuival[i] != UUICI[0].Description && uuival[i] != UUICI[1].Description) && (uuival[i] != null && uuival[i] != ""))
{
uuiCI.Add(uuival[i]);
}
}
else if (uuival[i] != UUICI[0].Description && uuival[i] != UUICI[1].Description)
{
uuiCI.Add(uuival[i]);
}
}
int index = 1;
bool IsMatched = false;
string searchvalue = "";
if ((interaction as ICall).CallType == CallType.Inbound)
{
searchvalue = interaction.Address;
}
else
{
string[] address = interaction.InteractionData["Consult"].Split('|');
searchvalue = address[0];
}
AsyncObservableCollection <Entities> consolidatefilter = CombineEntity((string[])uuiCI.ToArray(typeof(string)), UUI, searchvalue);
foreach (Entities filter in consolidatefilter)
{
string workspace = filter.Entity;
bool found = false;
Entities searchval = SearchEntites(filter);
if (searchval.IDs.Count > 0)
{
Entities dup = UUIs.FirstOrDefault(p => p.Entity.Equals(searchval.Entity, StringComparison.OrdinalIgnoreCase));
if (dup != null)
{
searchval.IDs.ToList().ForEach(x => dup.IDs.Add(x.ToString()));
}
else
{
UUIs.Add(searchval);
}
found = true;
}
if (!IsMatched && found)
{
IsMatched = found;
}
}
Open(UUIs);
UUIs.Clear();
if ((interaction as ICall).CallType == CallType.Inbound)
{
ScreenPopOptions aniscreenpop = screenPopConfigs.ScreenPopOptionsList.SingleOrDefault(p => p.Type == 0 && p.Name.Equals("ANIPop", StringComparison.OrdinalIgnoreCase));
if (!IsMatched && aniscreenpop != null && aniscreenpop.Description == "Y")
{
bool found = false; // SearchAndPop("Contact", "Phones.RawNumber", "any_phone", searchvalue);
Entities searchval = SearchEntites("Contact", "Phones.RawNumber", SEARCH_EXPRESSION["contact"].ToString(), searchvalue);
//Entities searchval = SearchEntites("organization", "orgs.org_id", SEARCH_EXPRESSION["organization"].ToString(), searchvalue);
if (searchval.IDs.Count > 0)
{
Entities dup = UUIs.FirstOrDefault(p => p.Entity.Equals(searchval.Entity, StringComparison.OrdinalIgnoreCase));
if (dup != null)
{
searchval.IDs.ToList().ForEach(x => dup.IDs.Add(x.ToString()));
}
else
{
UUIs.Add(searchval);
}
found = true;
}
if (!IsMatched && found)
{
IsMatched = found;
}
}
//if (!(screenPopConfigs.CanOpen) && !IsMatched && aniscreenpop.Description == "Y")
//{
//WorkspaceRecordType recordtype;
//if (Enum.TryParse<WorkspaceRecordType>(screenPopConfigs.DefaultWorkSpace, out recordtype))
//{
// IsMatched = true;
// RightNowGlobalContext.AutomationContext.CreateWorkspaceRecord(recordtype);
//}
//}
WorkspaceRecordType recordtype;
if (screenPopConfigs.ChatScreenPop)
{
if (isChat && !IsMatched)
{
if (screenPopConfigs.CanOpenChat == false)
{
if (Enum.TryParse <WorkspaceRecordType>(screenPopConfigs.ChatDefaultWorkspace, out recordtype))
{
IsMatched = true;
RightNowGlobalContext.AutomationContext.CreateWorkspaceRecord(recordtype);
}
}
}
}
if (screenPopConfigs.IncidentScreenPop)
{
if (isIncident && !IsMatched)
{
if (screenPopConfigs.CanOpenIncident == false)
{
if (Enum.TryParse <WorkspaceRecordType>(screenPopConfigs.IncidentDefaultWorkspace, out recordtype))
{
IsMatched = true;
RightNowGlobalContext.AutomationContext.CreateWorkspaceRecord(recordtype);
}
}
}
}
if (screenPopConfigs.VoiceScreenPop)
{
if (!isIncident && !isChat && !IsMatched)
{
if (screenPopConfigs.CanOpen == false)
{
if (Enum.TryParse <WorkspaceRecordType>(screenPopConfigs.DefaultWorkSpace, out recordtype))
{
IsMatched = true;
RightNowGlobalContext.AutomationContext.CreateWorkspaceRecord(recordtype);
}
}
}
}
Logger.Logger.Log.Info(string.Format("ScreenPopHandler: Inbound ScreenPop Address {0}", searchvalue));
}
else if ((interaction as ICall).CallType == CallType.Consult)
{
ScreenPopOptions aniscreenpop = screenPopConfigs.ScreenPopOptionsList.SingleOrDefault(p => p.Type == 0 && p.Name.Equals("TranPop", StringComparison.OrdinalIgnoreCase));
if (!IsMatched && aniscreenpop != null && (aniscreenpop.Description == "Y" || aniscreenpop.Description == "D"))
{
bool found = false; // SearchAndPop("Contact", "Phones.RawNumber", "any_phone", searchvalue);
//"organization", "orgs.org_id"
Entities searchval = SearchEntites("Contact", "Phones.RawNumber", SEARCH_EXPRESSION["contact"].ToString(), searchvalue);
//Entities searchval = SearchEntites("organization", "organization.org_id", SEARCH_EXPRESSION["organization"].ToString(), searchvalue);
if (searchval.IDs.Count > 0)
{
Entities dup = UUIs.FirstOrDefault(p => p.Entity.Equals(searchval.Entity, StringComparison.OrdinalIgnoreCase));
if (dup != null)
{
searchval.IDs.ToList().ForEach(x => dup.IDs.Add(x.ToString()));
}
else
{
UUIs.Add(searchval);
}
found = true;
}
if (!IsMatched && found)
{
IsMatched = found;
}
}
if (!(screenPopConfigs.CanOpen) && !IsMatched && (aniscreenpop.Description == "Y" || aniscreenpop.Description == "D"))
{
WorkspaceRecordType recordtype;
if (Enum.TryParse <WorkspaceRecordType>(screenPopConfigs.DefaultWorkSpace, out recordtype))
{
IsMatched = true;
RightNowGlobalContext.AutomationContext.CreateWorkspaceRecord(recordtype);
}
}
Logger.Logger.Log.Info(string.Format("ScreenPopHandler: Consult ScreenPop Address {0} UUI = {1}", searchvalue, UUIvalue));
}
Open(UUIs);
UUIs.Clear();
}
}
catch (Exception ex)
{
Logger.Logger.Log.Error("ScreenPopHandler", ex);
}
}, null);
break;
case MediaType.Web:
case MediaType.Email:
RightNowGlobalContext.AutomationContext.EditWorkspaceRecord(WorkspaceRecordType.Incident, long.Parse(interaction.AdditionalIdentifiers["ReferenceId"]));
break;
default:
return;
}
}