/// <summary>
/// Handle the Screen Pop to the user.
/// </summary>
/// <param name="interaction"></param>
public void HandleInteraction(IInteraction interaction)
{
Boolean isChat, isIncident, isVoice = false;
switch (interaction.Type)
{
case MediaType.Voice:
SynchronizationContext.Current.Post(scree =>
{
try
{
AsyncObservableCollection <Entities> UUIs = new AsyncObservableCollection <Entities>();
ScreenPopConfig screenPopConfigs = interaction.ScreenPopConfiguration;
if (screenPopConfigs.CanScreenPop)
{
string UUIvalue = interaction.InteractionData["UUI"];
ScreenPopOptions UUIstart = screenPopConfigs.ScreenPopOptionsList.SingleOrDefault(p => p.Type == 0 && p.Name.Equals("UUIStart", StringComparison.OrdinalIgnoreCase));
string start = UUIstart == null ? ";" : UUIstart.Description;
ScreenPopOptions UUIstop = screenPopConfigs.ScreenPopOptionsList.SingleOrDefault(p => p.Type == 0 && p.Name.Equals("UUIStop", StringComparison.OrdinalIgnoreCase));
string stop = UUIstop == null ? ":" : UUIstop.Description;
ScreenPopOptions UUIsep = screenPopConfigs.ScreenPopOptionsList.SingleOrDefault(p => p.Type == 0 && p.Name.Equals("UUISep", StringComparison.OrdinalIgnoreCase));
char seperator = UUIsep == null ? '!' : UUIsep.Description.ToCharArray()[0];
int startindex = UUIvalue.IndexOf(start, 0) + 1;
int lastindex = UUIvalue.LastIndexOf(stop) == -1 ? UUIvalue.Length : UUIvalue.LastIndexOf(stop);
int len = lastindex - startindex;
string[] uuival = UUIvalue.Substring(startindex, len).Split(seperator);
isChat = Array.IndexOf(uuival, InteractionIQAType.FEAT_IQA_ORACLE_CHAT.ToString()) >= 0;
isIncident = Array.IndexOf(uuival, InteractionIQAType.FEAT_IQA_ORACLE_EMAIL.ToString()) >= 0;
ArrayList uuiCI = new ArrayList();
//Namachi
Regex UUICIRegex = new Regex("^UUI[1-2]", RegexOptions.IgnoreCase);
List <ScreenPopOptions> UUICI = screenPopConfigs.ScreenPopOptionsList.Where(p => p.Type == 0 && UUICIRegex.Matches(p.Name).Count > 0).ToList();
Regex UUIRegex = new Regex("^UUI[3-7]", RegexOptions.IgnoreCase);
List <ScreenPopOptions> UUI = screenPopConfigs.ScreenPopOptionsList.Where(p => p.Type == 0 && UUIRegex.Matches(p.Name).Count > 0).ToList();
//foreach (string filterval in uuival) {
// if (filterval != UUICI[0].Description && filterval != UUICI[1].Description) uuiCI.Add(filterval);
//}
for (int i = 0; i < uuival.Length; i++)
{
if (i == 0 || i == 1)
{
if ((uuival[i] != UUICI[0].Description && uuival[i] != UUICI[1].Description) && (uuival[i] != null && uuival[i] != ""))
{
uuiCI.Add(uuival[i]);
}
}
else if (uuival[i] != UUICI[0].Description && uuival[i] != UUICI[1].Description)
{
uuiCI.Add(uuival[i]);
}
}
int index = 1;
bool IsMatched = false;
string searchvalue = "";
if ((interaction as ICall).CallType == CallType.Inbound)
{
searchvalue = interaction.Address;
}
else
{
string[] address = interaction.InteractionData["Consult"].Split('|');
searchvalue = address[0];
}
AsyncObservableCollection <Entities> consolidatefilter = CombineEntity((string[])uuiCI.ToArray(typeof(string)), UUI, searchvalue);
foreach (Entities filter in consolidatefilter)
{
string workspace = filter.Entity;
bool found = false;
Entities searchval = SearchEntites(filter);
if (searchval.IDs.Count > 0)
{
Entities dup = UUIs.FirstOrDefault(p => p.Entity.Equals(searchval.Entity, StringComparison.OrdinalIgnoreCase));
if (dup != null)
{
searchval.IDs.ToList().ForEach(x => dup.IDs.Add(x.ToString()));
}
else
{
UUIs.Add(searchval);
}
found = true;
}
if (!IsMatched && found)
{
IsMatched = found;
}
}
Open(UUIs);
UUIs.Clear();
if ((interaction as ICall).CallType == CallType.Inbound)
{
ScreenPopOptions aniscreenpop = screenPopConfigs.ScreenPopOptionsList.SingleOrDefault(p => p.Type == 0 && p.Name.Equals("ANIPop", StringComparison.OrdinalIgnoreCase));
if (!IsMatched && aniscreenpop != null && aniscreenpop.Description == "Y")
{
bool found = false; // SearchAndPop("Contact", "Phones.RawNumber", "any_phone", searchvalue);
Entities searchval = SearchEntites("Contact", "Phones.RawNumber", SEARCH_EXPRESSION["contact"].ToString(), searchvalue);
//Entities searchval = SearchEntites("organization", "orgs.org_id", SEARCH_EXPRESSION["organization"].ToString(), searchvalue);
if (searchval.IDs.Count > 0)
{
Entities dup = UUIs.FirstOrDefault(p => p.Entity.Equals(searchval.Entity, StringComparison.OrdinalIgnoreCase));
if (dup != null)
{
searchval.IDs.ToList().ForEach(x => dup.IDs.Add(x.ToString()));
}
else
{
UUIs.Add(searchval);
}
found = true;
}
if (!IsMatched && found)
{
IsMatched = found;
}
}
//if (!(screenPopConfigs.CanOpen) && !IsMatched && aniscreenpop.Description == "Y")
//{
//WorkspaceRecordType recordtype;
//if (Enum.TryParse<WorkspaceRecordType>(screenPopConfigs.DefaultWorkSpace, out recordtype))
//{
// IsMatched = true;
// RightNowGlobalContext.AutomationContext.CreateWorkspaceRecord(recordtype);
//}
//}
WorkspaceRecordType recordtype;
if (screenPopConfigs.ChatScreenPop)
{
if (isChat && !IsMatched)
{
if (screenPopConfigs.CanOpenChat == false)
{
if (Enum.TryParse <WorkspaceRecordType>(screenPopConfigs.ChatDefaultWorkspace, out recordtype))
{
IsMatched = true;
RightNowGlobalContext.AutomationContext.CreateWorkspaceRecord(recordtype);
}
}
}
}
if (screenPopConfigs.IncidentScreenPop)
{
if (isIncident && !IsMatched)
{
if (screenPopConfigs.CanOpenIncident == false)
{
if (Enum.TryParse <WorkspaceRecordType>(screenPopConfigs.IncidentDefaultWorkspace, out recordtype))
{
IsMatched = true;
RightNowGlobalContext.AutomationContext.CreateWorkspaceRecord(recordtype);
}
}
}
}
if (screenPopConfigs.VoiceScreenPop)
{
if (!isIncident && !isChat && !IsMatched)
{
if (screenPopConfigs.CanOpen == false)
{
if (Enum.TryParse <WorkspaceRecordType>(screenPopConfigs.DefaultWorkSpace, out recordtype))
{
IsMatched = true;
RightNowGlobalContext.AutomationContext.CreateWorkspaceRecord(recordtype);
}
}
}
}
Logger.Logger.Log.Info(string.Format("ScreenPopHandler: Inbound ScreenPop Address {0}", searchvalue));
}
else if ((interaction as ICall).CallType == CallType.Consult)
{
ScreenPopOptions aniscreenpop = screenPopConfigs.ScreenPopOptionsList.SingleOrDefault(p => p.Type == 0 && p.Name.Equals("TranPop", StringComparison.OrdinalIgnoreCase));
if (!IsMatched && aniscreenpop != null && (aniscreenpop.Description == "Y" || aniscreenpop.Description == "D"))
{
bool found = false; // SearchAndPop("Contact", "Phones.RawNumber", "any_phone", searchvalue);
//"organization", "orgs.org_id"
Entities searchval = SearchEntites("Contact", "Phones.RawNumber", SEARCH_EXPRESSION["contact"].ToString(), searchvalue);
//Entities searchval = SearchEntites("organization", "organization.org_id", SEARCH_EXPRESSION["organization"].ToString(), searchvalue);
if (searchval.IDs.Count > 0)
{
Entities dup = UUIs.FirstOrDefault(p => p.Entity.Equals(searchval.Entity, StringComparison.OrdinalIgnoreCase));
if (dup != null)
{
searchval.IDs.ToList().ForEach(x => dup.IDs.Add(x.ToString()));
}
else
{
UUIs.Add(searchval);
}
found = true;
}
if (!IsMatched && found)
{
IsMatched = found;
}
}
if (!(screenPopConfigs.CanOpen) && !IsMatched && (aniscreenpop.Description == "Y" || aniscreenpop.Description == "D"))
{
WorkspaceRecordType recordtype;
if (Enum.TryParse <WorkspaceRecordType>(screenPopConfigs.DefaultWorkSpace, out recordtype))
{
IsMatched = true;
RightNowGlobalContext.AutomationContext.CreateWorkspaceRecord(recordtype);
}
}
Logger.Logger.Log.Info(string.Format("ScreenPopHandler: Consult ScreenPop Address {0} UUI = {1}", searchvalue, UUIvalue));
}
Open(UUIs);
UUIs.Clear();
}
}
catch (Exception ex)
{
Logger.Logger.Log.Error("ScreenPopHandler", ex);
}
}, null);
break;
case MediaType.Web:
case MediaType.Email:
RightNowGlobalContext.AutomationContext.EditWorkspaceRecord(WorkspaceRecordType.Incident, long.Parse(interaction.AdditionalIdentifiers["ReferenceId"]));
break;
default:
return;
}
}
void LoadDbcExecute()
{
try
{
FilterOutString = "Loading database";
Microsoft.Win32.OpenFileDialog dlg = new Microsoft.Win32.OpenFileDialog();
dlg.DefaultExt = ".dbc";
dlg.Filter = "DBC Files (*.dbc)|*.dbc";
if (dlg.ShowDialog() == true)
{
String sPath = dlg.FileName;
if (System.IO.File.Exists(sPath))
{
const string MESSAGES_EXP = @"BO_ (?<message_id>[0-9]+) (?<message_name>[a-zA-Z0-9_]+): (?<message_dlc>[0-8]) (?<message_ecu>[a-zA-Z0-9_]+)\r\n(?<message_signals>( SG_[^\r\n]+\r\n)+)";
const string SIGNALS_EXP = @"SG_ (?<signal_name>[a-zA-Z0-9_]+)(?<signal_sbit>[a-zA-Z0-9_ ]*): (?<signal_sbit>[0-9]+)\|(?<signal_len>[0-9]+)\@(?<signal_intel>[0-9]+)(?<signal_signed>[\+\-]+)";
StreamReader sr = new StreamReader(sPath);
String FileContent = sr.ReadToEnd();
MatchCollection mcMessages = Regex.Matches(FileContent, MESSAGES_EXP, RegexOptions.Multiline);
Match mComment;
Int64 i64MsgId;
string sCommentPattern;
_messages.Clear();
foreach (Match mMessages in mcMessages)
{
CMessageViewModel oMsvm = new CMessageViewModel();
i64MsgId = Convert.ToInt64(mMessages.Groups["message_id"].Value);
if (i64MsgId == 1414)
{
}
if (i64MsgId <= Int32.MaxValue)
{
oMsvm.MessageId = Convert.ToInt32(i64MsgId);
oMsvm.MessageName = Convert.ToString(mMessages.Groups["message_name"].Value);
oMsvm.MessageDlc = Convert.ToInt32(mMessages.Groups["message_dlc"].Value);
oMsvm.MessageEcu = Convert.ToString(mMessages.Groups["message_ecu"].Value);
oMsvm.MessageData = new byte[oMsvm.MessageDlc];
sCommentPattern = @"CM_ BO_ " + mMessages.Groups["message_id"].Value.ToString() + @" ""(?<message_comment>.*)""";
mComment = Regex.Match(FileContent, sCommentPattern);
if (mComment.Success)
{
oMsvm.MessageComment = mComment.Groups["message_comment"].Value;
}
MatchCollection mcSignals = Regex.Matches(mMessages.Groups["message_signals"].ToString(), SIGNALS_EXP, RegexOptions.Multiline);
foreach (Match mSignals in mcSignals)
{
CSignalViewModel oSigvm = new CSignalViewModel();
oSigvm.SignalName = Convert.ToString(mSignals.Groups["signal_name"].Value);
oSigvm.SignalStartBit = Convert.ToInt32(mSignals.Groups["signal_sbit"].Value);
oSigvm.SignalLenght = Convert.ToInt32(mSignals.Groups["signal_len"].Value);
oSigvm.SignalIntel = Convert.ToString(mSignals.Groups["signal_intel"].Value);
oSigvm.SignalSigned = Convert.ToString(mSignals.Groups["signal_signed"].Value);
sCommentPattern = @"CM_ SG_ " + mMessages.Groups["message_id"].Value.ToString() + @" " + mSignals.Groups["signal_name"].Value.ToString() + @" ""(?<signal_comment>.*)""";
mComment = Regex.Match(FileContent, sCommentPattern);
if (mComment.Success)
{
oSigvm.SignalComment = mComment.Groups["signal_comment"].Value;
}
oMsvm.Signals.Add(oSigvm);
}
this.Messages.Add(oMsvm);
}
}
ProjectPathDbc = (String)sPath;
}
else
{
MessageBox.Show(String.Format("The File {0} does not exist", sPath));
}
}
}
catch (Exception ex)
{
MessageBox.Show(ex.Message);
}
FilterOutString = "Database loaded";
}