public static EngagementResult GetEngagement(EngagementRequest request) { EngagementResult result = new EngagementResult(); string agentId = request.AgentId; var agentItem = AgentReader.GetAgentItems().First(i => i.AgentId.Equals(agentId, StringComparison.OrdinalIgnoreCase)); string[] queues = agentItem.QueueList; string queueId = queues[0]; QueueItem queueItem = QueueReader.GetQueueItems().First(q => q.QueueId.Equals(queueId, StringComparison.OrdinalIgnoreCase)); AgentEngagementManager engagementManager = new AgentEngagementManager(); int freeMinutes = engagementManager.CalculateFreeMinutes(agentId, queueItem); result.FreeMinutes = freeMinutes; result.Items = EngagementReader.GetEngagementItems(freeMinutes); return(result); }
public static EngagementResult GetEngagement(EngagementRequest request) { EngagementResult result = new EngagementResult(); string agentId = request.AgentId; var agentItem = AgentReader.GetAgentItems().First(i => i.AgentId.Equals(agentId, StringComparison.OrdinalIgnoreCase)); string[] queues = agentItem.QueueList; string queueId = queues[0]; QueueItem queueItem = QueueReader.GetQueueItems().First(q => q.QueueId.Equals(queueId, StringComparison.OrdinalIgnoreCase)); AgentEngagementManager engagementManager = new AgentEngagementManager(); int freeMinutes = engagementManager.CalculateFreeMinutes(agentId, queueItem); result.FreeMinutes = freeMinutes; result.Items = EngagementReader.GetEngagementItems(freeMinutes); return result; }