C# (CSharp) Vz.AgentEngagement.Engine EngagementResult Examples

Example #1

File: EngagementEngine.cs Project: Hariraj3/VzAgentEngagement

        public static EngagementResult GetEngagement(EngagementRequest request)
        {
            EngagementResult result = new EngagementResult();

            string agentId   = request.AgentId;
            var    agentItem = AgentReader.GetAgentItems().First(i => i.AgentId.Equals(agentId, StringComparison.OrdinalIgnoreCase));

            string[] queues  = agentItem.QueueList;
            string   queueId = queues[0];

            QueueItem queueItem = QueueReader.GetQueueItems().First(q => q.QueueId.Equals(queueId, StringComparison.OrdinalIgnoreCase));

            AgentEngagementManager engagementManager = new AgentEngagementManager();
            int freeMinutes = engagementManager.CalculateFreeMinutes(agentId, queueItem);

            result.FreeMinutes = freeMinutes;
            result.Items       = EngagementReader.GetEngagementItems(freeMinutes);

            return(result);
        }

Example #2

File: EngagementEngine.cs Project: Hariraj3/VzAgentEngagement

        public static EngagementResult GetEngagement(EngagementRequest request)
        {
            EngagementResult result = new EngagementResult();

            string agentId = request.AgentId;
            var agentItem = AgentReader.GetAgentItems().First(i => i.AgentId.Equals(agentId, StringComparison.OrdinalIgnoreCase));

            string[] queues = agentItem.QueueList;
            string queueId = queues[0];

            QueueItem queueItem = QueueReader.GetQueueItems().First(q => q.QueueId.Equals(queueId, StringComparison.OrdinalIgnoreCase));

            AgentEngagementManager engagementManager = new AgentEngagementManager();
            int freeMinutes = engagementManager.CalculateFreeMinutes(agentId, queueItem);

            result.FreeMinutes = freeMinutes;
            result.Items = EngagementReader.GetEngagementItems(freeMinutes);

            return result;
        }