private bool VerifyAndAssignRoleToUser(SnowTicket ticket, bool needsVerifyRoleExists)
{
//Check if role exists already, if so return directly
driver.FindElement(By.CssSelector("#nav-tab-SecurityUsers-UserGroups > div > a")).Click();
Sleep(3);
if (needsVerifyRoleExists)
{
if (!IsRoleAssigned(ticket))
{
//User has No this role but exists exchange role, i.e: use request Assistant manager, but he already has mananger role.
if (bool.Parse(ConfigurationManager.AppSettings["EnableResolveRoleConflicts"]))
{
var rolesConflicted = RolesConflictsDict[ticket.RoleName].Split('|');
foreach (string roleToRemove in rolesConflicted)
{
SnowTicket exchangableRole = new SnowTicket("", "", roleToRemove, "", "");
if (IsRoleAssigned(exchangableRole))
{
RemoveRole(exchangableRole);
}
}
}
return(AssignNewRole(ticket));
}
else
{
//User has this role
WriteLog("Role was assigned before");
return(true);
}
}
//Assign role to new user
return(AssignNewRole(ticket));
}
private static void LogTicketDetails(SnowTicket ticket)
{
Logger.WriteLine("--------------------------------------------");
Logger.WriteLine(ticket.TicketNumber);
Logger.WriteLine(ticket.TicketUrl);
Logger.WriteLine(String.Join(",", ticket.Hub, ticket.RoleName, ticket.UserId));
Logger.Flush();
}
private bool IsRoleAssigned(SnowTicket ticket)
{
var rolesAssignedList = driver.FindElements(By.XPath("//*[@id='item-assigned-list']/div"));
IWebElement roleToVerify = null;
foreach (IWebElement role in rolesAssignedList)
{
IWebElement tempAssignedRole = role.FindElement(By.TagName("span"));
if (tempAssignedRole.Text == ticket.RoleName)
{
roleToVerify = tempAssignedRole;
break;
}
}
return(roleToVerify != null);
}
private bool UpdateUser(SnowTicket ticket)
{
bool isSuccess = false;
UserStatus userStatus = GetCurrentUserStatus();
isSuccess = ActivateUser(ticket, userStatus);
if (!isSuccess)
{
return(false);
}
isSuccess = VerifyAndAssignRoleToUser(ticket, true);
return(isSuccess);
}
private bool RemoveRole(SnowTicket ticket)
{
try
{
Actions builder = new Actions(driver);
var rolesList = driver.FindElements(By.XPath("//*[@id='item-assigned-list']/div"));
IWebElement roleToRemove = null;
foreach (IWebElement role in rolesList)
{
IWebElement tempRoleControl = role.FindElement(By.TagName("span"));
if (tempRoleControl.Text == ticket.RoleName)
{
roleToRemove = tempRoleControl;
break;
}
}
IWebElement unAssignedList = driver.FindElement(By.Id("item-unassigned-list"));
builder.ClickAndHold(roleToRemove)
.MoveToElement(unAssignedList)
.Release(unAssignedList)
.Build()
.Perform();
Sleep(1);
driver.FindElement(By.Id("btn-header-Save-7117")).Click();
Sleep(10); //sometimes performance is not good
WriteLog(ticket.RoleName + " : role has been removed due to conflicts with latest role.");
//Error message pops up.
if (driver.FindElement(By.Id("custom-modal-window")) != null)
{
WriteLog("WARNING: possbile error occured when removing role");
}
}
catch (Exception ex)
{
}
return(true);
}
private bool AssignNewRole(SnowTicket ticket)
{
try
{
Actions builder = new Actions(driver);
var rolesList = driver.FindElements(By.XPath("//*[@id='item-unassigned-list']/div"));
IWebElement roleToAdd = null;
foreach (IWebElement role in rolesList)
{
IWebElement tempRoleControl = role.FindElement(By.TagName("span"));
if (tempRoleControl.Text == ticket.RoleName)
{
roleToAdd = tempRoleControl;
break;
}
}
if (roleToAdd == null)
{
WriteLog(roleToAdd.Text + " : this role already exists.");
}
IWebElement assignedList = driver.FindElement(By.Id("item-assigned-list"));
builder.ClickAndHold(roleToAdd)
.MoveToElement(assignedList)
.Release(assignedList)
.Build()
.Perform();
Sleep(1);
driver.FindElement(By.Id("btn-header-Save-7117")).Click();
Sleep(3);
WriteLog(ticket.RoleName + " : has been added to user.");
}
catch (Exception ex)
{
return(false);
}
return(true);
}
private bool ActivateUser(SnowTicket ticket, UserStatus userStatus)
{
try
{
WriteLog(ticket.UserId + " : user status was " + Enum.GetName(typeof(UserStatus), userStatus));
IWebElement userDescTextBox = driver.FindElement(By.Id("Description-7065"));
userDescTextBox.SendKeys(ticket.TicketNumber);
if (userStatus == UserStatus.INACTIVE)
{
IWebElement selectControl = driver.FindElement(By.CssSelector("#inner-content-wrapper > azur-webapp > azur-split-panel > div > azur-split-panel-section:nth-child(2) > div > azur-webapp-tabs > div > azur-users-tab > azur-one-to-one > div > div > azur-default-form > azur-form > div > div > div > form > azur-form-row:nth-child(2) > div > azur-form-column:nth-child(1) > div > azur-form-attribute:nth-child(3) > div > div > div > div > azur-form-field > div > azur-ref-field > div > div > div > azur-select-field > div > div"));
selectControl.Click();
Sleep(1);
Actions action = new Actions(driver);
action.SendKeys(Keys.ArrowUp).Build().Perform();
//Move 2 steps up to select ACTIVE status
if (userStatus == UserStatus.LOCKEDTEMPLY)
{
action.SendKeys(Keys.ArrowUp).Build().Perform();
}
action.SendKeys(Keys.Enter).Build().Perform();
Sleep(1);
WriteLog(ticket.UserId + " : user status is updated to ACTIVE.");
}
IWebElement saveUserButton = driver.FindElement(By.Id("btn-header-Save-7065"));
saveUserButton.Click();
Sleep(2);
return(true);
}
catch (Exception)
{
return(false);
}
}
private bool CreateNewUserInIRIS(SnowTicket ticket)
{
try
{
IWebElement newUserButton = driver.FindElement(By.Id("btn-header-New-7065"));
newUserButton.Click();
Sleep(1);
IWebElement userIdTextBox = driver.FindElement(By.Id("Username-7065"));
Sleep(1);
userIdTextBox.SendKeys(ticket.UserId);
IWebElement userEmailTextBox = driver.FindElement(By.Id("Email-7065"));
Sleep(1);
userEmailTextBox.SendKeys(ticket.UserId + "@iata.org");
IWebElement userDescTextBox = driver.FindElement(By.Id("Description-7065"));
Sleep(1);
userDescTextBox.SendKeys(">" + ticket.TicketNumber);
IWebElement saveUserButton = driver.FindElement(By.Id("btn-header-Save-7065"));
saveUserButton.Click();
WriteLog("User has been ADDED in IRIS.");
Sleep(3);
int retryTimes = int.Parse(ConfigurationManager.AppSettings["DismissModalDialgoRetryTimes"]);
DismissModalDiaglosIfExists(retryTimes);
//Assign role to new user
VerifyAndAssignRoleToUser(ticket, false);
return(true);
}
catch (Exception ex)
{
return(false);
}
}
private void CompleteUserRequestTask(SnowTicket ticket)
{
GoToUrlWithWait(ticket.TicketUrl, 2);
IWebElement assignedToTextBox = driver.FindElement(By.Id("sys_display.sc_task.assigned_to"));
Sleep(1);
assignedToTextBox.Click();
assignedToTextBox.SendKeys(ConfigurationManager.AppSettings["AdminUserEmail"] + Keys.Tab);
SelectElement caseStatusSelect = new SelectElement(driver.FindElement(By.Id("sc_task.state")));
Sleep(1);
caseStatusSelect.SelectByText("Closed Complete");
IWebElement saveButton = driver.FindElement(By.Id("sysverb_update_and_stay"));
Sleep(1);
saveButton.Click();
Sleep(3);
WriteLog(ticket.TicketNumber + " has been completed in SNOW.");
}
private void GoToIrisUserModule(SnowTicket ticket)
{
GoToUrlWithWait(AppDict[ticket.Hub], 3);
IWebElement userNameInput = driver.FindElement(By.Id("txtUserName"));
IWebElement passwordInput = driver.FindElement(By.Id("txtPassword"));
userNameInput.SendKeys(ConfigurationManager.AppSettings["AdminUserName"]);
passwordInput.SendKeys(ConfigurationManager.AppSettings["AdminUserPassword"]);
IWebElement loginButton = driver.FindElement(By.Id("btnSubmit"));
driver.Manage().Timeouts().PageLoad = TimeSpan.FromSeconds(120);
loginButton.Click();
Sleep(3);
//Go to security -> user module
IWebElement sideBarSecurityManagerment = driver.FindElement(By.Id("sidebar-bp-SecurityManagement"));
sideBarSecurityManagerment.Click();
IWebElement sideBarUsers = driver.FindElement(By.Id("sidebar-wa-SECURITYUSERSAPP"));
sideBarUsers.Click();
}
public void ProcessIrisUserTickets(string UserRequestPageUrl)
{
try
{
while (true)
{
string ticketNumber = string.Empty;
string ticketUrl = string.Empty;
//Open tickets pool page
GoToUrlWithWait(UserRequestPageUrl, 5);
ticketUrl = FetchOneTicketUrl(out ticketNumber);
if (string.IsNullOrWhiteSpace(ticketUrl) || string.IsNullOrWhiteSpace(ticketNumber))
{
break;
}
//Open ticket page
GoToUrlWithWait(BaseURL + ticketUrl, 3);
string hub, roleName, searchUserUrl, userName;
GetUserRequestDetails(out hub, out roleName, out searchUserUrl, out userName);
string userID = GetUserID(searchUserUrl, userName);
if (!VerifyUserID(userID, userName))
{
WriteLog(string.Format("Found UserID '{0}' does NOT match with the given UserName '{1}'.", userID, userName));
}
//Log user's details
SnowTicket ticket = new SnowTicket(ticketNumber, hub, RoleMappingDict[roleName], userID, BaseURL + ticketUrl);
LogTicketDetails(ticket);
//Login to IRIS
GoToIrisUserModule(ticket);
//Search the user by userID in IRIS
string userNameValue = LoadUserDetails(userID);
bool _isSuccess = false;
if (String.IsNullOrWhiteSpace(userNameValue))
{
_isSuccess = CreateNewUserInIRIS(ticket);
}
else
{
_isSuccess = UpdateUser(ticket);
}
//Close SNOW case
if (_isSuccess)
{
CompleteUserRequestTask(ticket);
}
}
}
catch (Exception ex)
{
WriteLog(ex.InnerException.Message);
throw ex;
}
finally {
//save user names and IDs in Dictionary to file on the disk.
SaveUserCacheDictToXmlFile();
}
}
