public object Post(Ticket_Actions request) { ApiUser hdUser = request.ApiUser; if (request.tech_id > 0) { Ticket.AttachAlternateTechnician(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.tech_id); } else if (request.user_id > 0) { Ticket.AttachAlternateUser(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.user_id); } return(new HttpResult("", HttpStatusCode.OK)); }
public object Put(Ticket_Actions request) { ApiUser hdUser = request.ApiUser; request.note_text = request.note_text ?? ""; request.status = request.status ?? ""; request.status = request.status.Replace("_", ""); Ticket.Status status; if (Enum.TryParse <Ticket.Status>(request.status, true, out status)) { switch (status) { case Ticket.Status.OnHold: Ticket.OnHold(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text); break; case Ticket.Status.PartsOnOrder: throw new HttpError(HttpStatusCode.NotFound, "Incorrect status"); case Ticket.Status.Closed: Ticket.Close(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text, request.is_send_notifications, request.resolved, request.confirmed, request.confirm_note); break; case Ticket.Status.Open: Ticket.ReOpen(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text); break; } } else if (request.tech_id > 0) { Ticket.TransferToTech(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.tech_id, request.note_text, request.keep_attached); } else if (!string.IsNullOrEmpty(request.action)) { switch (request.action.ToLower()) { case "pickup": Ticket.PickUp(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text); break; case "confirm": Ticket.Confirm(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text); break; } } return(new HttpResult("", HttpStatusCode.OK)); }
public object Put(Ticket_Actions request) { ApiUser hdUser = request.ApiUser; request.note_text = request.note_text ?? ""; request.status = request.status ?? ""; request.status = request.status.Replace("_", ""); Ticket.Status status; if (Enum.TryParse<Ticket.Status>(request.status, true, out status)) { switch (status) { case Ticket.Status.OnHold: Ticket.OnHold(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text); break; case Ticket.Status.PartsOnOrder: throw new HttpError(HttpStatusCode.NotFound, "Incorrect status"); case Ticket.Status.Closed: Ticket.Close(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text, request.is_send_notifications, request.resolved, request.confirmed, request.confirm_note); break; case Ticket.Status.Open: Ticket.ReOpen(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text); break; } } else if (request.tech_id > 0) { Ticket.TransferToTech(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.tech_id, request.note_text, request.keep_attached); } else if (!string.IsNullOrEmpty(request.action)) { switch (request.action.ToLower()) { case "pickup": Ticket.PickUp(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text); break; case "confirm": Ticket.Confirm(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text); break; } } return new HttpResult("", HttpStatusCode.OK); }
public object Post(Ticket_Actions request) { ApiUser hdUser = request.ApiUser; if (request.tech_id > 0) Ticket.AttachAlternateTechnician(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.tech_id); else if (request.user_id > 0) Ticket.AttachAlternateUser(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.user_id); return new HttpResult("", HttpStatusCode.OK); }