public object Post(Ticket_Actions request)
{
ApiUser hdUser = request.ApiUser;
if (request.tech_id > 0)
{
Ticket.AttachAlternateTechnician(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.tech_id);
}
else if (request.user_id > 0)
{
Ticket.AttachAlternateUser(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.user_id);
}
return(new HttpResult("", HttpStatusCode.OK));
}
public object Put(Ticket_Actions request)
{
ApiUser hdUser = request.ApiUser;
request.note_text = request.note_text ?? "";
request.status = request.status ?? "";
request.status = request.status.Replace("_", "");
Ticket.Status status;
if (Enum.TryParse <Ticket.Status>(request.status, true, out status))
{
switch (status)
{
case Ticket.Status.OnHold:
Ticket.OnHold(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text);
break;
case Ticket.Status.PartsOnOrder:
throw new HttpError(HttpStatusCode.NotFound, "Incorrect status");
case Ticket.Status.Closed:
Ticket.Close(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text, request.is_send_notifications, request.resolved, request.confirmed, request.confirm_note);
break;
case Ticket.Status.Open:
Ticket.ReOpen(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text);
break;
}
}
else if (request.tech_id > 0)
{
Ticket.TransferToTech(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.tech_id, request.note_text, request.keep_attached);
}
else if (!string.IsNullOrEmpty(request.action))
{
switch (request.action.ToLower())
{
case "pickup": Ticket.PickUp(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text);
break;
case "confirm": Ticket.Confirm(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text);
break;
}
}
return(new HttpResult("", HttpStatusCode.OK));
}
public object Put(Ticket_Actions request)
{
ApiUser hdUser = request.ApiUser;
request.note_text = request.note_text ?? "";
request.status = request.status ?? "";
request.status = request.status.Replace("_", "");
Ticket.Status status;
if (Enum.TryParse<Ticket.Status>(request.status, true, out status))
{
switch (status)
{
case Ticket.Status.OnHold:
Ticket.OnHold(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text);
break;
case Ticket.Status.PartsOnOrder:
throw new HttpError(HttpStatusCode.NotFound, "Incorrect status");
case Ticket.Status.Closed:
Ticket.Close(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text, request.is_send_notifications, request.resolved, request.confirmed, request.confirm_note);
break;
case Ticket.Status.Open:
Ticket.ReOpen(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text);
break;
}
}
else if (request.tech_id > 0)
{
Ticket.TransferToTech(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.tech_id, request.note_text, request.keep_attached);
}
else if (!string.IsNullOrEmpty(request.action))
{
switch (request.action.ToLower())
{
case "pickup": Ticket.PickUp(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text);
break;
case "confirm": Ticket.Confirm(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.note_text);
break;
}
}
return new HttpResult("", HttpStatusCode.OK);
}
public object Post(Ticket_Actions request)
{
ApiUser hdUser = request.ApiUser;
if (request.tech_id > 0)
Ticket.AttachAlternateTechnician(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.tech_id);
else if (request.user_id > 0)
Ticket.AttachAlternateUser(hdUser, Ticket.GetId(hdUser.OrganizationId, hdUser.DepartmentId, request.key), request.user_id);
return new HttpResult("", HttpStatusCode.OK);
}
