public static string UnSubscribeFromTicket(RestCommand command, int ticketIDOrNumber, int userId)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Subscriptions.RemoveSubscription(command.LoginUser, userId, ReferenceType.Tickets, ticket.TicketID);
return(ticket.GetXml("Ticket", true));
}
public static string DeleteTicket(RestCommand command, int ticketIDOrNumber)
{
TicketsViewItem ticketViewItem = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
Ticket ticket = Tickets.GetTicket(command.LoginUser, ticketViewItem.TicketID);
string result = ticketViewItem.GetXml("Ticket", true);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ticket.Delete();
ticket.Collection.Save();
return(result);
}
public static string CreateAttachment(RestCommand command, int ticketIDOrNumber, int actionID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
string path = AttachmentPath.GetPath(command.LoginUser, command.Organization.OrganizationID, AttachmentPath.Folder.Actions, 3);
path = Path.Combine(path, actionID.ToString());
if (!Directory.Exists(path))
{
Directory.CreateDirectory(path);
}
HttpFileCollection files = command.Context.Request.Files;
if (files.Count > 0)
{
if (files[0].ContentLength > 0)
{
string fileName = RemoveSpecialCharacters(DataUtils.VerifyUniqueUrlFileName(path, Path.GetFileName(files[0].FileName)));
files[0].SaveAs(Path.Combine(path, fileName));
Attachment attachment = (new Attachments(command.LoginUser)).AddNewAttachment();
attachment.RefType = AttachmentProxy.References.Actions;
attachment.RefID = (int)actionID;
attachment.OrganizationID = command.Organization.OrganizationID;
attachment.FileName = fileName;
attachment.Path = Path.Combine(path, fileName);
attachment.FileType = files[0].ContentType;
attachment.FileSize = files[0].ContentLength;
attachment.FilePathID = 3;
attachment.Collection.Save();
return(attachment.Collection.GetXml("Attachments", "Attachment", true, command.Filters));
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "The file to attach is empty.");
}
}
else
{
throw new RestException(HttpStatusCode.BadRequest, "No file to attach.");
}
}
public static string GetTicket(RestCommand command, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketID);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.Tickets, ticket.TicketID);
string ticketXmlString = ticket.GetXml("Ticket", true, tags);
return(ticketXmlString);
}
public static string GetActions(RestCommand command, int ticketIDOrNumber, int?limitNumber = null)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ActionsView actions = new ActionsView(command.LoginUser);
actions.LoadByTicketID(ticket.TicketID, limitNumber);
actions.Select(p => { p.Description = RemoveInvalidXmlChars(p.Description); return(p); }).ToList();
return(actions.GetXml("Actions", "Action", true, command.Filters));
}
public static string UpdateTicket(RestCommand command, int ticketIDOrNumber)
{
TicketsViewItem ticketViewItem = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
Ticket ticket = Tickets.GetTicket(command.LoginUser, ticketViewItem.TicketID);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ticket.ReadFromXml(command.Data, false);
ticket.Collection.Save();
ticket.UpdateCustomFieldsFromXml(command.Data);
ticket = Tickets.GetTicket(command.LoginUser, ticket.TicketID);
UpdateFieldsOfSeparateTable(command, ticket);
return(TicketsView.GetTicketsViewItem(command.LoginUser, ticket.TicketID).GetXml("Ticket", true));
}
public static string CreateAction(RestCommand command, int ticketIDOrNumber)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Actions actions = new Actions(command.LoginUser);
TeamSupport.Data.Action action = actions.AddNewAction();
action.TicketID = ticket.TicketID;
action.ReadFromXml(command.Data, true);
action.Collection.Save();
action.UpdateCustomFieldsFromXml(command.Data);
return(ActionsView.GetActionsViewItem(command.LoginUser, action.ActionID).GetXml("Action", true));
}
public static string RemoveTicketOrganization(RestCommand command, int ticketIDOrNumber, int organizationID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Organization organization = Organizations.GetOrganization(command.LoginUser, organizationID);
if (organization == null || organization.ParentID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Tickets tickets = new Tickets(command.LoginUser);
tickets.RemoveOrganization(organizationID, ticket.TicketID);
return(OrganizationsView.GetOrganizationsViewItem(command.LoginUser, organizationID).GetXml("Customer", true));
}
public static string GetTicketOrganizations(RestCommand command, int ticketIDOrNumber, bool orderByDateCreated = false)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
OrganizationsView organizations = new OrganizationsView(command.LoginUser);
if (orderByDateCreated)
{
organizations.LoadByTicketID(ticket.TicketID, "ot.DateCreated DESC");
}
else
{
organizations.LoadByTicketID(ticket.TicketID);
}
return(organizations.GetXml("Customers", "Customer", true, command.Filters));
}
public static string RemoveTicketContact(RestCommand command, int ticketIDOrNumber, int contactID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumber(command.LoginUser, ticketIDOrNumber);
if (ticket == null || ticket.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
User user = Users.GetUser(command.LoginUser, contactID);
Organization organization = Organizations.GetOrganization(command.LoginUser, user.OrganizationID);
if (organization == null || organization.ParentID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Tickets tickets = new Tickets(command.LoginUser);
tickets.RemoveContact(user.UserID, ticket.TicketID);
return(ContactsView.GetContactsViewItem(command.LoginUser, user.UserID).GetXml("Contact", true));
}
