private void ProcessKBSearch(HttpContext context, int parentID, int userID, string searchTerm, int customerHubID)
{
SearchResults kbResults = TicketsView.GetHubSearchKBResults(searchTerm, LoginUser.Anonymous, parentID);
List <KBSearchItem> result = GetKBResults(kbResults, LoginUser.Anonymous, userID, parentID, customerHubID);
WriteJson(context, result);
}