private List <ErrorInfo> ValidateRatingCreate(Guid ticketId, TicketRating ticketRating) { List <ErrorInfo> errorInfos = new List <ErrorInfo>(); var ticket = _faciTechDbContext .Ticket .Include(e => e.TicketStatus) .Include(e => e.TicketRating) .Where(e => e.Id == ticketId) .FirstOrDefault(); if (ticket == null) { errorInfos.Add(NotExistsError("Ticket")); } if (ticket.TicketStatus.Name != TicktStatusEnum.Closed) { errorInfos.Add(new ErrorInfo() { Code = "INVALID_STATUS", Key = "", Description = "The ticket is not yet resolved, ticket needs to be resolved before submitting the rating.", }); } if (ticket.TicketRating != null) { errorInfos.Add(new ErrorInfo() { Code = "ALREADY_EXISTS", Key = "", Description = "Rating for this ticket already exists.", }); } return(errorInfos); }
private List <KBSearchItem> GetKBResults(SearchResults results, LoginUser loginUser, int userID, int parentID, int hubID) { bool enableCustomerSpecificKB = false; bool enableCustomerProductAssociation = false; bool enableAnonymousProductAssociation = false; List <KBSearchItem> items = new List <KBSearchItem>(); int customerID = 0; User user = Users.GetUser(loginUser, userID); if (user != null) { customerID = user.OrganizationID; } CustomerHubFeatureSettings hubFeatureSettings = new CustomerHubFeatureSettings(loginUser); hubFeatureSettings.LoadByCustomerHubID(hubID); if (hubFeatureSettings.Any()) { enableCustomerProductAssociation = hubFeatureSettings[0].EnableCustomerProductAssociation; enableAnonymousProductAssociation = hubFeatureSettings[0].EnableAnonymousProductAssociation; enableCustomerSpecificKB = hubFeatureSettings[0].EnableCustomerSpecificKB; } for (int i = 0; i < results.Count; i++) { results.GetNthDoc(i); int ticketID = int.Parse(results.CurrentItem.Filename); if (ticketID > 0) { TicketsView ticketsViewHelper = new TicketsView(loginUser); ticketsViewHelper.LoadHubKBByID(ticketID, parentID, customerID, enableCustomerSpecificKB, enableCustomerProductAssociation, enableAnonymousProductAssociation); if (ticketsViewHelper.Any()) { KBSearchItem item = new KBSearchItem(); item.HitRating = results.CurrentItem.ScorePercent; item.Article = ticketsViewHelper[0].GetProxy(); TicketRatings ratings = new TicketRatings(loginUser); ratings.LoadByTicketID(ticketID); if (ratings.Any()) { TicketRating rating = ratings[0]; item.VoteRating = rating.ThumbsUp; } items.Add(item); } } } return(items); }
public static string GetTicketRating(RestCommand command, int ticketID) { TicketRating ticketRating = TicketRatings.GetTicketRating(command.LoginUser, ticketID); if (ticketRating.OrganizationID != command.Organization.OrganizationID) { throw new RestException(HttpStatusCode.Unauthorized); } return(ticketRating.GetXml("TicketRating", true)); }
public TicketRating MapRatingFromApiModel(TicketRatingApiModel ticketRatingApiModel, TicketRating ticketRating = null) { if (ticketRating == null) { ticketRating = new TicketRating(); } ticketRating.TicketId = ticketRatingApiModel.TicketId; ticketRating.Rating = ticketRatingApiModel.Rating; ticketRating.Comment = ticketRatingApiModel.Comment; return(ticketRating); }
public ApiResponse AddRating(Guid ticketId, TicketRating ticketRating) { var validationError = ValidateRatingCreate(ticketId, ticketRating); if (validationError.Count() == 0) { ticketRating.Id = Guid.NewGuid(); ticketRating.TicketId = ticketId; ticketRating.RatedOn = DateTime.UtcNow; _faciTechDbContext.TicketRating.Add(ticketRating); _faciTechDbContext.SaveChanges(); return(new ApiResponse(new { Id = ticketRating.Id })); } return(new ApiResponse(validationError)); }