private List <ErrorInfo> ValidateRatingCreate(Guid ticketId, TicketRating ticketRating)
{
List <ErrorInfo> errorInfos = new List <ErrorInfo>();
var ticket = _faciTechDbContext
.Ticket
.Include(e => e.TicketStatus)
.Include(e => e.TicketRating)
.Where(e => e.Id == ticketId)
.FirstOrDefault();
if (ticket == null)
{
errorInfos.Add(NotExistsError("Ticket"));
}
if (ticket.TicketStatus.Name != TicktStatusEnum.Closed)
{
errorInfos.Add(new ErrorInfo()
{
Code = "INVALID_STATUS",
Key = "",
Description = "The ticket is not yet resolved, ticket needs to be resolved before submitting the rating.",
});
}
if (ticket.TicketRating != null)
{
errorInfos.Add(new ErrorInfo()
{
Code = "ALREADY_EXISTS",
Key = "",
Description = "Rating for this ticket already exists.",
});
}
return(errorInfos);
}
private List <KBSearchItem> GetKBResults(SearchResults results, LoginUser loginUser, int userID, int parentID, int hubID)
{
bool enableCustomerSpecificKB = false;
bool enableCustomerProductAssociation = false;
bool enableAnonymousProductAssociation = false;
List <KBSearchItem> items = new List <KBSearchItem>();
int customerID = 0;
User user = Users.GetUser(loginUser, userID);
if (user != null)
{
customerID = user.OrganizationID;
}
CustomerHubFeatureSettings hubFeatureSettings = new CustomerHubFeatureSettings(loginUser);
hubFeatureSettings.LoadByCustomerHubID(hubID);
if (hubFeatureSettings.Any())
{
enableCustomerProductAssociation = hubFeatureSettings[0].EnableCustomerProductAssociation;
enableAnonymousProductAssociation = hubFeatureSettings[0].EnableAnonymousProductAssociation;
enableCustomerSpecificKB = hubFeatureSettings[0].EnableCustomerSpecificKB;
}
for (int i = 0; i < results.Count; i++)
{
results.GetNthDoc(i);
int ticketID = int.Parse(results.CurrentItem.Filename);
if (ticketID > 0)
{
TicketsView ticketsViewHelper = new TicketsView(loginUser);
ticketsViewHelper.LoadHubKBByID(ticketID, parentID, customerID, enableCustomerSpecificKB, enableCustomerProductAssociation, enableAnonymousProductAssociation);
if (ticketsViewHelper.Any())
{
KBSearchItem item = new KBSearchItem();
item.HitRating = results.CurrentItem.ScorePercent;
item.Article = ticketsViewHelper[0].GetProxy();
TicketRatings ratings = new TicketRatings(loginUser);
ratings.LoadByTicketID(ticketID);
if (ratings.Any())
{
TicketRating rating = ratings[0];
item.VoteRating = rating.ThumbsUp;
}
items.Add(item);
}
}
}
return(items);
}
public static string GetTicketRating(RestCommand command, int ticketID)
{
TicketRating ticketRating = TicketRatings.GetTicketRating(command.LoginUser, ticketID);
if (ticketRating.OrganizationID != command.Organization.OrganizationID)
{
throw new RestException(HttpStatusCode.Unauthorized);
}
return(ticketRating.GetXml("TicketRating", true));
}
public TicketRating MapRatingFromApiModel(TicketRatingApiModel ticketRatingApiModel, TicketRating ticketRating = null)
{
if (ticketRating == null)
{
ticketRating = new TicketRating();
}
ticketRating.TicketId = ticketRatingApiModel.TicketId;
ticketRating.Rating = ticketRatingApiModel.Rating;
ticketRating.Comment = ticketRatingApiModel.Comment;
return(ticketRating);
}
public ApiResponse AddRating(Guid ticketId, TicketRating ticketRating)
{
var validationError = ValidateRatingCreate(ticketId, ticketRating);
if (validationError.Count() == 0)
{
ticketRating.Id = Guid.NewGuid();
ticketRating.TicketId = ticketId;
ticketRating.RatedOn = DateTime.UtcNow;
_faciTechDbContext.TicketRating.Add(ticketRating);
_faciTechDbContext.SaveChanges();
return(new ApiResponse(new { Id = ticketRating.Id }));
}
return(new ApiResponse(validationError));
}
