public async Task <ApiResponse <CreateAgentResponse> > CreateAgentAsync(CreateAgentRequest request)
{
try
{
var now = DateTime.UtcNow;
if (request == null || !AgentIsValid(request))
{
return(new ApiResponse <CreateAgentResponse>(null)
{
HasError = true,
Message = "Insufficient agent information was sent.",
StatusCode = StatusCodes.BadRequest
});
}
if (EmailHasAlias(request))
{
return(new ApiResponse <CreateAgentResponse>(null)
{
HasError = true,
Message = "The email address should not contain an agent or customer alias.",
StatusCode = StatusCodes.BadRequest
});
}
var customerEmail = AddEmailAlias(request.Email, "+customer");
var agentEmail = AddEmailAlias(request.Email, "+agent");
if (customerEmail == null || agentEmail == null)
{
return(new ApiResponse <CreateAgentResponse>(null)
{
HasError = true,
Message = "The email address was invalid.",
StatusCode = StatusCodes.BadRequest
});
}
var taskRouter = new TaskRouterClient(appSettings.Get("twilio:AccountSID"), appSettings.Get("twilio:AuthToken"));
var worker = taskRouter.AddWorker(
appSettings.Get("twilio:WorkspaceSID"),
$"Agent {request.FirstName} {request.LastName}",
appSettings.Get("twilio:IdleActivitySID"),
"{}");
if (worker.RestException != null)
{
return(new ApiResponse <CreateAgentResponse>(null)
{
HasError = true,
Message = worker.RestException.Message,
StatusCode = StatusCodes.BadRequest
});
}
worker.Attributes = JsonConvert.SerializeObject(new
{
skills = new[] { "voice", "sms", "messaging" },
sid = worker.Sid
});
worker = taskRouter.UpdateWorker(
worker.WorkspaceSid,
worker.Sid,
worker.ActivitySid,
worker.Attributes,
worker.FriendlyName);
if (worker.RestException != null)
{
return(new ApiResponse <CreateAgentResponse>(null)
{
HasError = true,
Message = worker.RestException.Message,
StatusCode = StatusCodes.BadRequest
});
}
var auth0Agent = await auth0.CreatePasswordUserAsync(agentEmail, request.Password);
var auth0Customer = await auth0.CreatePasswordUserAsync(customerEmail, request.Password);
if (auth0Customer.InvalidRequest || auth0Agent.InvalidRequest)
{
return(new ApiResponse <CreateAgentResponse>(null)
{
HasError = true,
Message = "Error creating auth0 users.",
StatusCode = StatusCodes.BadRequest
});
}
var customer = new Customer
{
IdentityID = auth0Customer.UserId,
FirstName = request.FirstName,
LastName = request.LastName,
Address = CreateDefaultAddress(),
PhoneNumber = request.PhoneNumber,
ValueLevel = CustomerValueLevel.Gold,
CreatedDate = now,
ModifiedDate = now,
IsActive = true
};
var agent = new Agent
{
IdentityID = auth0Agent.UserId,
SID = worker.Sid,
FirstName = "Agent",
LastName = request.LastName,
CreatedDate = now,
ModifiedDate = now,
IsActive = true,
PairedCustomer = customer
};
CreateSeedData(customer);
context.Agents.Add(agent);
await context.SaveChangesAsync();
// Send a hockey app invite
using (var client = new HttpClient())
{
try
{
var appId = appSettings.Get("hockeyApp:AppID");
var appSecret = appSettings.Get("hockeyApp:Secret");
client.BaseAddress = new Uri("https://rink.hockeyapp.net/");
client.DefaultRequestHeaders.Add("X-HockeyAppToken", appSecret);
var msg = $"Hello {request.FirstName},\n" +
$"An account for Owl Finance has been created for you.\n\n" +
$"The webpage is https://YOUR-WEBPAGE-URL.com\n" +
$"Your username for the mobile app is {customerEmail}. The password is {request.Password}.\n" +
$"Your username for the web site is {agentEmail}. The password is {request.Password}.\n\n" +
$"Please contact YOUR-EMAIL with any questions!\n" +
$"Thanks";
var pairs = new List <KeyValuePair <string, string> >
{
new KeyValuePair <string, string>("first_name", request.FirstName),
new KeyValuePair <string, string>("last_name", request.LastName),
new KeyValuePair <string, string>("email", request.Email),
new KeyValuePair <string, string>("message", msg)
};
var content = new FormUrlEncodedContent(pairs);
var response = await client.PostAsync($"api/2/apps/{appId}/app_users", content);
if (!response.IsSuccessStatusCode)
{
return(new ApiResponse <CreateAgentResponse>(null)
{
HasError = true,
Message = "Error creating hockey app invite.",
StatusCode = StatusCodes.BadRequest
});
}
}
catch (Exception)
{
// do nothing
}
}
var successResponse = new ApiResponse <CreateAgentResponse>(new CreateAgentResponse())
{
HasError = false,
Message = "Your account has been created. Please check your email.",
};
return(successResponse);
}
catch (Exception e)
{
return(HandleErrorAndReturnStatus <ApiResponse <CreateAgentResponse> >(e));
}
}
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string salesQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string marketingQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string supportQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string everyoneQueue = "WQXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
// sales
var salesRule = new Filter()
{
FriendlyName = "Sales",
Expression = "type == 'sales'",
Targets = new List <Target>()
{
new Target {
Queue = salesQueue
}
}
};
// marketing
var marketingRule = new Filter()
{
FriendlyName = "Marketing",
Expression = "type == 'marketing'",
Targets = new List <Target>()
{
new Target {
Queue = marketingQueue
}
}
};
// support
var supportRule = new Filter
{
FriendlyName = "Support",
Expression = "type == 'support'",
Targets = new List <Target>()
{
new Target {
Queue = supportQueue
}
}
};
var workflowConfiguration = new WorkflowConfiguration();
workflowConfiguration.Filters.Add(salesRule);
workflowConfiguration.Filters.Add(marketingRule);
workflowConfiguration.Filters.Add(supportRule);
workflowConfiguration.DefaultFilter = new Target()
{
Queue = everyoneQueue
};
// convert to json
var workflowJSON = workflowConfiguration.ToString();
// call rest api
Workflow workflow = client.AddWorkflow(WorkspaceSid, "Sales, Marketing, Support Workflow", workflowJSON, "http://example.com", "http://example2.com", 30);
Console.WriteLine(workflow.FriendlyName);
}
