private bool ParseCallbackSettingsXML()
{
Trace.TraceInformation("Enter.");
try
{
if (xmlDoc == null)
{
Trace.TraceWarning("xmlDoc is null.");
return(false);
}
System.Xml.XmlNodeReader reader = new System.Xml.XmlNodeReader(xmlDoc);
List <CallbackContactServiceQueue> _TempQueues = new List <CallbackContactServiceQueue>();
CallbackContactServiceQueue _cbCSQ = null;
CallbackContactServiceQueueSettingsProfile _profile = null;
CallbackBackupCSQ _bckCSQ = null;
CallbackAlgorithmFilter _filter = null;
bool bAcceptCallbacksTimeframeElementEnded = true;
bool bCallbackProcessingTimeframeEnded = true;
bool bCallbackReentryAlgorithmElementBegan = false;
bool bCallbackOfferedAlgorithmElementBegan = false;
while (reader.Read())
{
switch (reader.NodeType)
{
case System.Xml.XmlNodeType.Element:
if (reader.Name.Equals("csq"))
{
_cbCSQ = new CallbackContactServiceQueue();
_cbCSQ.Name = reader.GetAttribute("name");
bCallbackReentryAlgorithmElementBegan = false;
bCallbackOfferedAlgorithmElementBegan = false;
}
if (reader.Name.Equals("CallbackEnabled"))
{
try
{
_cbCSQ.CallbackEnabled = bool.Parse(reader.ReadString());
}
catch
{
_cbCSQ.CallbackEnabled = false;
}
}
if (reader.Name.Equals("CallerRecording"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.CallerRecording = bool.Parse(reader.ReadString());
}
catch
{
_profile.CallerRecording = false;
}
}
if (reader.Name.Equals("RetentionPeriod"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.RetentionPeriod = int.Parse(reader.ReadString());
}
catch
{
_profile.RetentionPeriod = 7;
}
}
if (reader.Name.Equals("AppServerURLPrefix"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
_profile.AppServerURLPrefix = reader.ReadString();
}
if (reader.Name.Equals("EmailAlerts"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.EmailAlerts = bool.Parse(reader.ReadString());
}
catch
{
_profile.EmailAlerts = false;
}
}
if (reader.Name.Equals("AdminEmail"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
_profile.AdminEmail = reader.ReadString();
}
if (reader.Name.Equals("CallerIDVerify"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.CallerIDVerify = bool.Parse(reader.ReadString());
}
catch
{
_profile.CallerIDVerify = false;
}
}
if (reader.Name.Equals("AbandonCallback"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.AbandonCallback = bool.Parse(reader.ReadString());
}
catch
{
_profile.AbandonCallback = false;
}
}
if (reader.Name.Equals("AbandonCBMinQTime"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.AbandonCBMinQTime = int.Parse(reader.ReadString());
}
catch
{
_profile.AbandonCBMinQTime = 0;
}
}
if (reader.Name.Equals("AbandonCBMinInterCallTime"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.AbandonCBMinInterCallTime = int.Parse(reader.ReadString());
}
catch
{
_profile.AbandonCBMinInterCallTime = 0;
}
}
if (reader.Name.Equals("CBQueue"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
_bckCSQ = new CallbackBackupCSQ();
_bckCSQ.Name = reader.GetAttribute("csq");
try
{
_bckCSQ.OverflowTime = int.Parse(reader.GetAttribute("overflowtime"));
}
catch
{
_bckCSQ.OverflowTime = 0;
}
_profile.BackupCSQs.Add(_bckCSQ);
_bckCSQ = null;
}
if (reader.Name.Equals("AcceptCallbacksTimeframe"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
bAcceptCallbacksTimeframeElementEnded = false;
}
if (reader.Name.Equals("Begin"))
{
if (!bAcceptCallbacksTimeframeElementEnded)
{
_profile.AcceptCallbacksTimeframeBegin = reader.ReadString();
}
if (!bCallbackProcessingTimeframeEnded)
{
_profile.CallbackProcessingTimeframeBegin = reader.ReadString();
}
}
if (reader.Name.Equals("End"))
{
if (!bAcceptCallbacksTimeframeElementEnded)
{
_profile.AcceptCallbacksTimeframeEnd = reader.ReadString();
}
if (!bCallbackProcessingTimeframeEnded)
{
_profile.CallbackProcessingTimeframeEnd = reader.ReadString();
}
}
if (reader.Name.Equals("CallbackOfferedAlgorithm"))
{
bCallbackOfferedAlgorithmElementBegan = true;
}
if (reader.Name.Equals("CallbackReentryAlgorithm"))
{
bCallbackReentryAlgorithmElementBegan = true;
}
if (reader.Name.Equals("TotalInQueue") ||
reader.Name.Equals("CSQAgentsReady") ||
reader.Name.Equals("CSQCallsWaiting") ||
reader.Name.Equals("AgentsLoggedIn") ||
reader.Name.Equals("CallsWaiting") ||
reader.Name.Equals("LongestQueueTime") ||
reader.Name.Equals("CallbackRequests"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
_filter = new CallbackAlgorithmFilter();
_filter.Name = reader.Name;
try
{
_filter.Enabled = bool.Parse(reader.GetAttribute("Enabled"));
}
catch
{
_filter.Enabled = false;
}
_filter.Operation = reader.GetAttribute("Operation");
try
{
_filter.Value = int.Parse(reader.GetAttribute("Value"));
}
catch
{
_filter.Value = 0;
}
if (bCallbackOfferedAlgorithmElementBegan)
{
_profile.OfferedAlgorithmFilters.Add(_filter);
}
if (bCallbackReentryAlgorithmElementBegan)
{
_profile.ReentryAlgorithmFilters.Add(_filter);
}
_filter = null;
}
if (reader.Name.Equals("CallbackProcessingTimeframe"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
bCallbackProcessingTimeframeEnded = false;
}
if (reader.Name.Equals("EndOfDayPurgeCallbackRequests"))
{
if (_profile == null)
{
_profile = new CallbackContactServiceQueueSettingsProfile();
}
try
{
_profile.EndOfDayPurgeCallbackRequests = bool.Parse(reader.ReadString());
}
catch
{
_profile.EndOfDayPurgeCallbackRequests = false;
}
}
break;
case System.Xml.XmlNodeType.EndElement:
if (reader.Name.Equals("csq"))
{
if (_cbCSQ != null)
{
_cbCSQ.Profile = _profile;
_TempQueues.Add(_cbCSQ);
}
else
{
Trace.TraceWarning("CSQ was not added to list because _cbCSQ is null.");
}
_profile = null;
_cbCSQ = null;
}
if (reader.Name.Equals("CallbackReentryAlgorithm"))
{
bCallbackReentryAlgorithmElementBegan = false;
}
if (reader.Name.Equals("AcceptCallbacksTimeframe"))
{
bAcceptCallbacksTimeframeElementEnded = true;
}
if (reader.Name.Equals("CallbackOfferedAlgorithm"))
{
bCallbackOfferedAlgorithmElementBegan = false;
}
if (reader.Name.Equals("CallbackProcessingTimeframe"))
{
bCallbackProcessingTimeframeEnded = true;
}
break;
} //switch (reader.NodeType)
} //while (reader.Read())
reader.Close();
reader = null;
xmlDoc = null;
_Queues = _TempQueues;
_TempQueues = null;
_profile = null;
_cbCSQ = null;
return(true);
}
catch (Exception ex)
{
Trace.TraceError("Exception:" + ex.Message + Environment.NewLine + "StackTrace:" + ex.StackTrace);
xmlDoc = null;
return(false);
}
}
private bool ParseResponseIntoArraylist()
{
try
{
int iCode = 0;
System.Xml.XmlDocument xmlDoc = null;
xmlDoc = new System.Xml.XmlDocument();
xmlDoc.LoadXml(sResponse);
System.Xml.XmlNode nodCode = xmlDoc.SelectSingleNode("//response/code");
if (nodCode != null)
{
try
{
iCode = int.Parse(nodCode.InnerText);
}
catch (Exception ex)
{
Trace.TraceWarning("Exception casting Code to integer; Code defaulted to -1.");
iCode = -1;
}
}
else
{
Trace.TraceWarning("//response/code element not found. Code defaulted to -1");
iCode = -1;
}
if (iCode == -1)
{
Trace.TraceWarning("//response/code element = -1");
nodCode = null;
xmlDoc = null;
return(false);
}
nodCode = null;
System.Xml.XmlNodeReader reader = new System.Xml.XmlNodeReader(xmlDoc);
QueuedContacts.Clear();
ContactQueuedInformation _con = null;
while (reader.Read())
{
switch (reader.NodeType)
{
case System.Xml.XmlNodeType.Element:
if (reader.Name.Equals("contact"))
{
_con = new ContactQueuedInformation();
}
if (reader.Name.Equals("contactid"))
{
_con.ID = reader.ReadString();
}
if (reader.Name.Equals("type"))
{
_con.Type = reader.ReadString();
}
if (reader.Name.Equals("implid"))
{
_con.ImplID = reader.ReadString();
}
if (reader.Name.Equals("starttime"))
{
_con.StartTime = reader.ReadString();
}
if (reader.Name.Equals("duration"))
{
_con.Duration = reader.ReadString();
}
if (reader.Name.Equals("application"))
{
_con.Application = reader.ReadString();
}
if (reader.Name.Equals("task"))
{
_con.Task = reader.ReadString();
}
if (reader.Name.Equals("session"))
{
_con.Session = reader.ReadString();
}
if (reader.Name.Equals("queuedfor"))
{
_con.QueuedFor = reader.ReadString();
}
break;
case System.Xml.XmlNodeType.EndElement:
if (reader.Name.Equals("contact"))
{
QueuedContacts.Add(_con);
_con = null;
}
break;
} //switch (reader.NodeType)
} //while (reader.Read())
reader = null;
xmlDoc = null;
return(true);
}
catch (Exception ex)
{
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
return(false);
}
}
private bool ParseResponseIntoArraylist()
{
try
{
int iCode = 0;
System.Xml.XmlDocument xmlDoc = null;
xmlDoc = new System.Xml.XmlDocument();
xmlDoc.LoadXml(sResponse);
System.Xml.XmlNode nodCode = xmlDoc.SelectSingleNode("//response/code");
if (nodCode != null)
{
try
{
iCode = int.Parse(nodCode.InnerText);
}
catch (Exception ex)
{
Trace.TraceWarning("Exception casting Code to integer; Code defaulted to -1.");
iCode = -1;
}
}
else
{
Trace.TraceWarning("//response/code element not found. Code defaulted to -1");
iCode = -1;
}
if (iCode == -1)
{
Trace.TraceWarning("//response/code element = -1");
nodCode = null;
xmlDoc = null;
return(false);
}
nodCode = null;
System.Xml.XmlNodeReader reader = new System.Xml.XmlNodeReader(xmlDoc);
CSQInfo.Clear();
ContactServiceQueueInformation _con = null;
while (reader.Read())
{
switch (reader.NodeType)
{
case System.Xml.XmlNodeType.Element:
if (reader.Name.Equals("csq"))
{
_con = new ContactServiceQueueInformation();
}
if (reader.Name.Equals("id"))
{
_con.ID = reader.ReadString();
}
if (reader.Name.Equals("name"))
{
_con.Name = reader.ReadString();
}
if (reader.Name.Equals("agentsloggedin"))
{
_con.AgentsLoggedIn = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("agentsnotready"))
{
_con.AgentsNotReady = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("agentsready"))
{
_con.AgentsReady = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("agentstalking"))
{
_con.AgentsTalking = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("agentswork"))
{
_con.AgentsWork = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("contactswaiting"))
{
_con.ContactsWaiting = int.Parse(reader.ReadString());
}
if (reader.Name.Equals("longestwaitingcontact"))
{
_con.LongestWaitingContact = int.Parse(reader.ReadString());
}
break;
case System.Xml.XmlNodeType.EndElement:
if (reader.Name.Equals("csq"))
{
CSQInfo.Add(_con);
_con = null;
}
break;
} //switch (reader.NodeType)
} //while (reader.Read())
reader = null;
xmlDoc = null;
return(true);
}
catch (Exception ex)
{
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
return(false);
}
}
public String GetVoiceCSQList()
{
try
{
if (_UCCXMasterNode == null)
{
Trace.TraceWarning("_UCCXMasterNode is null.");
return(null);
}
if (_UCCXMasterNode == String.Empty)
{
Trace.TraceWarning("_UCCXMasterNode is empty.");
return(null);
}
if (_UCCXUsername == null)
{
Trace.TraceWarning("_UCCXUsername is null.");
return(null);
}
if (_UCCXUsername == String.Empty)
{
Trace.TraceWarning("_UCCXUsername is empty.");
return(null);
}
if (_UCCXPassword == null)
{
Trace.TraceWarning("_UCCXPassword is null.");
return(null);
}
if (_UCCXPassword == String.Empty)
{
Trace.TraceWarning("_UCCXPassword is empty.");
return(null);
}
if (!SendRequest("http://" + _UCCXMasterNode + "/adminapi/csq"))
{
Trace.TraceWarning("SendRequest() returned false.");
return(null);
}
StringBuilder sbCSQList = new StringBuilder();
sbCSQList.Append("<csqs>");
System.Xml.XmlDocument xmlDoc = null;
xmlDoc = new System.Xml.XmlDocument();
xmlDoc.LoadXml(sResponse);
System.Xml.XmlNodeReader reader = new System.Xml.XmlNodeReader(xmlDoc);
String _CSQID = String.Empty;
String _CSQName = String.Empty;
while (reader.Read())
{
switch (reader.NodeType)
{
case System.Xml.XmlNodeType.Element:
if (reader.Name.Equals("id"))
{
_CSQID = reader.ReadString();
}
if (reader.Name.Equals("name"))
{
_CSQName = reader.ReadString();
}
if (reader.Name.Equals("queueType"))
{
if (reader.ReadString() == "VOICE")
{
sbCSQList.Append("<csq>");
sbCSQList.Append("<id>" + _CSQID + "</id>");
sbCSQList.Append("<name>" + _CSQName + "</name>");
sbCSQList.Append("</csq>");
_CSQID = String.Empty;
_CSQName = String.Empty;
}
}
break;
case System.Xml.XmlNodeType.EndElement:
break;
}
}
reader = null;
xmlDoc = null;
sbCSQList.Append("</csqs>");
return(sbCSQList.ToString());
}
catch (Exception ex)
{
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "StackTrace: " + ex.StackTrace);
return(null);
}
}
private bool ParseResponse()
{
try
{
System.Xml.XmlDocument xmlDoc = null;
xmlDoc = new System.Xml.XmlDocument();
xmlDoc.LoadXml(sResponse);
System.Xml.XmlNodeReader reader = new System.Xml.XmlNodeReader(xmlDoc);
while (reader.Read())
{
switch (reader.NodeType)
{
case System.Xml.XmlNodeType.Element:
if (reader.Name.Equals("CSQ"))
{
_Information = new ContactServiceQueueInformation();
_Information.Name = reader.GetAttribute("name");
}
if (reader.Name.Equals("LoggedIn"))
{
try
{
_Information.AgentsLoggedIn = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsLoggedIn = -99;
}
}
if (reader.Name.Equals("Talking"))
{
try
{
_Information.AgentsTalking = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsTalking = -99;
}
}
if (reader.Name.Equals("Ready"))
{
try
{
_Information.AgentsReady = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsReady = -99;
}
}
if (reader.Name.Equals("NotReady"))
{
try
{
_Information.AgentsNotReady = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsNotReady = -99;
}
}
if (reader.Name.Equals("Work"))
{
try
{
_Information.AgentsWork = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.AgentsWork = -99;
}
}
if (reader.Name.Equals("CallsWaiting"))
{
try
{
_Information.ContactsWaiting = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.ContactsWaiting = -99;
}
}
if (reader.Name.Equals("LongestQueueTime"))
{
try
{
_Information.LongestWaitingContact = int.Parse(reader.ReadString());
}
catch (Exception ex)
{
_Information.LongestWaitingContact = -99;
}
}
//if (reader.Name.Equals("TotalInQueue"))
//{
// try
// {
// _Information.TotalInQueue = int.Parse(reader.ReadString());
// }
// catch (Exception ex)
// {
// _Information.TotalInQueue = -99;
// }
//}
break;
case System.Xml.XmlNodeType.EndElement:
if (reader.Name.Equals("CSQ"))
{
}
break;
}
}
reader = null;
xmlDoc = null;
return(true);
}
catch (Exception ex)
{
Trace.TraceWarning("Exception: " + ex.Message + Environment.NewLine + "Stacktrace: " + ex.StackTrace);
return(false);
}
}
