public string UpdateResolution(AdmResolutionViewModel resolution)
{
using (ApplicationDbContext db = new ApplicationDbContext())
{
Resolution dbResolution = db.Resolutions.FirstOrDefault(r => r.ResolutionId == resolution.ResolutionId);
if (dbResolution != null)
{
dbResolution.ResolutionDesc = resolution.ResolutionDesc;
dbResolution.IsResolved = resolution.IsResolved;
dbResolution.Notes = resolution.Notes;
var issue = db.Issues.FirstOrDefault(i => i.ResolutionId == resolution.ResolutionId);
issue.DateResolved = DateTime.Now;
var _issueId = issue.IssueId;
_username = issue.User.FirstName + " " + issue.User.LastName;
_email = issue.User.Email;
EmailManager.SendEmailResolvedTicket(_email, _username, _issueId);
}
try
{
db.SaveChanges();
return("ok");
}
catch (Exception ex)
{
return("Error while updating resolution(" + resolution.ResolutionId + ")~" + ex.Message);
}
}
}
public ActionResult Resolution(AdmResolutionViewModel resolution)
{
if (ModelState.IsValid)
{
string result = _ticketAdapter.UpdateResolution(resolution);
return(RedirectToAction("Index"));
}
return(View(resolution));
}
public AdmResolutionViewModel GetResolutionById(int id)
{
AdmResolutionViewModel resolution = new AdmResolutionViewModel();
using (ApplicationDbContext db = new ApplicationDbContext())
{
Resolution dbResolution = db.Resolutions.FirstOrDefault(r => r.ResolutionId == id);
if (dbResolution != null)
{
resolution.ResolutionDesc = dbResolution.ResolutionDesc;
resolution.ResolutionId = dbResolution.ResolutionId;
resolution.IsResolved = dbResolution.IsResolved;
resolution.Notes = dbResolution.Notes;
}
}
return(resolution);
}
//GET: Technician/Resolution/id (Edit Resolution)
public ActionResult Resolution(int id)
{
AdmResolutionViewModel resolution = _ticketAdapter.GetResolutionById(id);
return(View(resolution));
}
