public QueueStatistics[] GetAgentQueueStatistics(string token, string extension)
{
QueueStatistics[] ast = null;
if (ValidateACDToken(token, extension))
{
log.Debug("Get agent statistics: " + ACDService.GetAgentIdFromToken(token));
ast = ACDService.GetQueueStatistics(ACDService.GetAgentIdFromToken(token));
}
return(ast);
}
public ACDResponse SetAgentState(string token, string extension, ushort reasoncode, ushort state)
{
bool success = false;
if (ValidateACDToken(token, extension))
{
log.Debug("Set agent state: " + ACDService.GetAgentIdFromToken(token));
success = ACDService.ChangeAgentState(ACDService.GetAgentIdFromToken(token), ACDService.GetExtensionFromToken(token), ACDService.GetPwdFromToken(token), reasoncode, state);
}
return(new ACDResponse(ACDService.UpdateToken(token), success));
}
public ACDResponse Logoff(string token, string extension)
{
bool success = false;
if (ValidateACDToken(token, extension))
{
log.Debug("Logoff agent: " + ACDService.GetAgentIdFromToken(token));
success = ACDService.AgentLogoff(ACDService.GetAgentIdFromToken(token), ACDService.GetExtensionFromToken(token), ACDService.GetPwdFromToken(token));
}
return(new ACDResponse(ACDService.UpdateToken(token), success));
}
