public ACDResponse Login(string agentId, string pwd, string extension)
{
string token = "";
token = ACDService.AgentLogin(agentId, extension, pwd);
return(new ACDResponse(token, true));
}
public QueueStatistics[] GetAgentQueueStatistics(string token, string extension)
{
QueueStatistics[] ast = null;
if (ValidateACDToken(token, extension))
{
log.Debug("Get agent statistics: " + ACDService.GetAgentIdFromToken(token));
ast = ACDService.GetQueueStatistics(ACDService.GetAgentIdFromToken(token));
}
return(ast);
}
public ACDResponse SetAgentState(string token, string extension, ushort reasoncode, ushort state)
{
bool success = false;
if (ValidateACDToken(token, extension))
{
log.Debug("Set agent state: " + ACDService.GetAgentIdFromToken(token));
success = ACDService.ChangeAgentState(ACDService.GetAgentIdFromToken(token), ACDService.GetExtensionFromToken(token), ACDService.GetPwdFromToken(token), reasoncode, state);
}
return(new ACDResponse(ACDService.UpdateToken(token), success));
}
public ACDResponse Logoff(string token, string extension)
{
bool success = false;
if (ValidateACDToken(token, extension))
{
log.Debug("Logoff agent: " + ACDService.GetAgentIdFromToken(token));
success = ACDService.AgentLogoff(ACDService.GetAgentIdFromToken(token), ACDService.GetExtensionFromToken(token), ACDService.GetPwdFromToken(token));
}
return(new ACDResponse(ACDService.UpdateToken(token), success));
}
private bool ValidateACDToken(string token, string extension)
{
bool isValid = false;
log.Debug("Validate acd token: " + token);
try
{
isValid = ACDService.Validate(token, extension);
}
catch (AuthenticationExpiredException aee)
{
log.Error("ACD Token is invalid: token as expired");
throw aee;
}
catch (AuthenticationMismatchException ame)
{
log.Error("ACD Token is invalid: token does not match dn");
throw ame;
}
log.Debug("ACD Token is valid: " + isValid.ToString());
return(isValid);
}
public ReasonCode[] GetNotReadyReasonCodes()
{
return(ACDService.GetNotReadyReasonCodes());
}
public ReasonCode[] GetLogoffReasonCodes()
{
return(ACDService.GetLogoffReasonCodes());
}
