public TwilioResponse InitialOptions(VoiceRequest request)
{
TwilioResponse response = new TwilioResponse();
var id = request.Digits;
if (!directory.ExtensionExists(id))
{
response.Say("We couldn't find your I D.");
response.Hangup();
}
response.BeginGather(new { finishOnKey = "#", action = string.Format("/Router/PingInital?callingPartyId={0}", id) });
response.Say("To contact an individual, enter their 4 digit I D and then press the hash button");
response.Say("To contact a team, enter star followed by the 4 digit I D and then press the hash button");
response.EndGather();
return response;
}
public TwilioResponse PingTeamMember(string teamId, string callingPartyId, int idx)
{
var response = new TwilioResponse();
Contact contact = directory.GetTeamMember(teamId, idx);
Team team = directory.GetTeam(teamId);
if (contact != null)
{
if (idx == 0)
{
response.Say(string.Format("Now attempting to connect you to {0}", team.Name));
}
else
{
response.Say("Trying next team member...");
}
response.Say("We are now contacting " + contact.Name + ", please hold the line");
response.Dial(new Number(contact.MobileNumber, new { url = string.Format("/Router/PreConnect?callingPartyId={0}", callingPartyId) }),
new { callerId = "+442033229301", timeLimit = 5, action = string.Format("/Router/NextTeamMember?callingPartyId={0}&TeamId={1}&Idx={2}", callingPartyId, teamId, idx) });
}
else
{
response.Say("Couldn't find a team member...");
response.Hangup();
}
return response;
}
public ActionResult ManageAccount(string CallSid, string Digits)
{
var call = GetCall(CallSid);
TwilioResponse response = new TwilioResponse();
response.Say("Sorry. Account management is currently down for repairs. Please try again in 6 to 8 weeks.");
response.Hangup();
return SendTwilioResult(response);
}
public ActionResult Hangup()
{
var response = new TwilioResponse();
response.Say(
"Your recording has been saved. Good bye");
response.Hangup();
return TwiML(response);
}
public HttpResponseMessage GoodByeMessage(TwilioVoiceRequest twilioVoiceRequest)
{
var twilioResponse = new TwilioResponse();
twilioResponse.Say("Thank you for using VoxVoi. Goodbye!", _voicesettings);
twilioResponse.Hangup();
return Request.CreateResponse(HttpStatusCode.OK, twilioResponse.Element);
}
public TwilioResponse GetGreeting(VoiceRequest request)
{
string culture = LanguageHelper.GetDefaultCulture();
var response = new TwilioResponse();
try
{
var lookupPhoneNumber = request.GetOriginatingNumber();
var knownNumber = profileManager.CheckNumber(lookupPhoneNumber);
if (knownNumber)
{
culture = profileManager.GetCulture(lookupPhoneNumber);
if (string.IsNullOrEmpty(culture))
{
culture = LanguageHelper.GetDefaultCulture();
}
else
{
culture = LanguageHelper.GetValidCulture(culture);
}
IVREntryLang.Culture = new System.Globalization.CultureInfo(culture);
twiMLHelper = new TwiMLHelper(culture, LanguageHelper.IsImplementedAsMP3(culture));
}
else
{
twiMLHelper = new TwiMLHelper(LanguageHelper.GetDefaultCulture(), false);
}
twiMLHelper.SayOrPlay(response, IVREntryLang.Welcome);
twiMLHelper.SayOrPlay(response, string.Format(IVREntryLang.PhoneLookup, string.Join(" ", lookupPhoneNumber.ToArray())));
if (!knownNumber)
{
twiMLHelper.SayOrPlay(response, IVREntryLang.PhoneNumberNotFound);
response.Hangup();
return response;
}
response.BeginGather(new { finishOnKey = "#", action = string.Format("/api/IVRAuthenticate?language={0}", culture) });
twiMLHelper.SayOrPlay(response, IVREntryLang.EnterPin);
response.EndGather();
}
catch (Exception ex)
{
twiMLHelper.SayOrPlay(response, string.Format(IVREntryLang.Error, ex.Message));
twiMLHelper.SayOrPlay(response, string.Format(IVREntryLang.Error, ex.Message));
twiMLHelper.SayOrPlay(response, string.Format(IVREntryLang.Error, ex.Message));
response.Hangup();
}
return response;
}
public HttpResponseMessage Post(VoiceRequest request, string pin)
{
var user = AuthenticationService.GetUser(pin);
var response = new TwilioResponse();
response.Say(string.Format("Hello {0}", user.Name));
response.Pause(2);
response.Hangup();
return this.TwiMLResponse(response);
}
public ActionResult CallComplete(string CallSid)
{
LocationalCall call = (LocationalCall)GetCall(CallSid);
StateManager.CompletedCall(call);
StateManager.AddToLog(CallSid, "Call is completed.");
TwilioResponse response = new TwilioResponse();
response.Say("Goodbye baby cakes");
response.Hangup();
return SendTwilioResult(response);
}
public TwiMLResult Index(VoiceRequest request)
{
var response = new TwilioResponse();
// Use <Say> to give the caller some instructions
response.Say("Hello. Please leave a message and I will transcribe it.");
// Use <Record> to record and transcribe the caller's message
response.Record(new { transcribe = true, maxLength = 30 });
// End the call with <Hangup>
response.Hangup();
return TwiML(response);
}
public TwiMLResult Index(VoiceRequest request)
{
var response = new TwilioResponse();
// Use <Say> to give the caller some instructions
response.Say("Hello. Please leave a message after the beep.");
// Use <Record> to record the caller's message
response.Record();
// End the call with <Hangup>
response.Hangup();
return TwiML(response);
}
private TwiMLResult ReturnInstructions()
{
var response = new TwilioResponse();
response.Say("To get to your extraction point, get on your bike and go down " +
"the street. Then Left down an alley. Avoid the police cars. Turn left " +
"into an unfinished housing development. Fly over the roadblock. Go " +
"passed the moon. Soon after you will see your mother ship.",
new {voice = "alice", language = "en-GB"});
response.Say("Thank you for calling the ET Phone Home Service - the " +
"adventurous alien's first choice in intergalactic travel");
response.Hangup();
return TwiML(response);
}
public HttpResponseMessage Post(VoiceRequest request, string userId)
{
var response = new TwilioResponse();
var usernames = new Dictionary<string, string>
{
{ "12345", "Tom" },
{ "23456", "Dick" },
{ "34567", "Harry" }
};
var username = usernames[userId];
response.Say(string.Format("Hello {0}", username));
response.Pause(5);
response.Hangup();
return this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
}
public HttpResponseMessage Post(VoiceRequest request)
{
var response = new TwilioResponse();
var validIds = new List<string> { "12345", "23456", "34567" };
var userId = request.Digits;
var authenticated = validIds.Contains(userId);
if (!authenticated)
{
response.Say("You entered an invalid ID. Goodbye.");
response.Hangup();
}
else
{
response.Say("ID is valid.");
response.Redirect(string.Format("/api/Name?userId={0}", userId));
}
return this.Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
}
public TwilioResponse GetAuthentication(VoiceRequest request, string language)
{
var response = new TwilioResponse();
if (string.IsNullOrEmpty(language))
{
language = LanguageHelper.GetDefaultCulture();
}
else
{
language = LanguageHelper.GetValidCulture(language);
}
IVRAuthLang.Culture = new System.Globalization.CultureInfo(language);
twiMLHelper = new TwiMLHelper(language, LanguageHelper.IsImplementedAsMP3(language));
string lookupPhoneNumber = request.GetOriginatingNumber();
var pin = request.Digits;
var result = profileManager.CheckPin(lookupPhoneNumber, pin);
string correctPin = profileManager.GetPin(lookupPhoneNumber);
if (result)
{
response.Redirect(routeProvider.GetUrlMethod(IVRRoutes.PLAY_MAIN_MENU, language), "POST");
}
else
{
twiMLHelper.SayOrPlay(response, IVRAuthLang.IncorrectPIN);
response.Hangup();
}
return response;
}
public TwiMLResult CallBackAfterConference(CallContextModel model)
{
var callSid = Request["CallSid"];
var response = new TwilioResponse();
try
{
if (model.IsCustomer)
{
model.ReceiverSid = callSid;
}
else
{
model.CallerSid = callSid;
}
response.Say(ConferenceConst.ThankForConsultantAndFollowupAction,
new { voice = VoiceInConference, language = LanguageInConference });
response.Redirect(Url.Action("ConsultantAfterCall", model));
return new TwiMLResult(response);
}
catch (Exception e)
{
Log.Error("Call back after conference. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwiMLResult ConsultantAfterCall(CallContextModel model)
{
var response = new TwilioResponse();
try
{
response.BeginGather(new { numDigits = 1, action = Url.Action("ConsultantAfterCallResponse", model) });
// Check call duration
var call = Services.Call.GetByCallSid(Request["CallSid"]);
int startingTime = Convert.ToInt32(Services.SystemConfig.GetByKey(ParamatricBusinessRules.STARTING_TIME.ToString()).Value);
if (call.Duration <= startingTime)
{
response.Say(ConferenceConst.ConsultantAfterCallNoInvoice, new { voice = VoiceInConference, language = LanguageInConference });
}
else
{
response.Say(ConferenceConst.ConsultantAfterCall, new { voice = VoiceInConference, language = LanguageInConference });
}
response.EndGather();
response.Redirect(Url.Action("ConsultantAfterCall", model));
}
catch (Exception e)
{
// Log
Log.Error("Consultant after call. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwiMLResult ClientDenied(CallContextModel model)
{
var response = new TwilioResponse();
try
{
// Update call status
model.ReceiverStatus = Request["CallStatus"];
Services.Call.UpdateCallStatus(model.CallId, model.ReceiverStatus, false);
if (model.IsCustomer) // Customer initiate call >> Consultant called first
{
response.Say(ConferenceConst.CustomerDenied, new { voice = VoiceInConference, language = LanguageInConference });
}
else // Consultant initiate call >> Customer called first
{
response.Say(ConferenceConst.ConsultantDenied, new { voice = VoiceInConference, language = LanguageInConference });
}
}
catch (Exception e)
{
Log.Error("First client denied. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
}
// Hangup
response.Hangup();
return new TwiMLResult(response);
}
public TwiMLResult SecondClientResponse(CallContextModel model, string digits)
{
var response = new TwilioResponse();
try
{
model.CallerStatus = Request["CallStatus"];
switch (digits)
{
case "1":
// Update database second client is ready now and update status
Services.Call.ReceiverReadyNow(model.CallId);
Services.Call.UpdateCallStatus(model.CallId, model.CallerStatus, true);
response.Redirect(Url.Action("SecondClientReady", model));
break;
default:
response.Pause(10);
response.Redirect(Url.Action("SecondClientStart", model));
break;
}
}
catch (Exception e)
{
Log.Error("First client response. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwiMLResult ConsultantAfterCallResponse(CallContextModel model, string digits)
{
var response = new TwilioResponse();
var message = ConferenceConst.AcctionCompleted;
var specialist = new UserDto();
var call = new CallDto();
bool canWaiveFee = true;
int transcriptSuccess = 2;
try
{
if (digits.Equals("2") || digits.Equals("3") || digits.Equals("4") || digits.Equals("5"))
{
call = Services.Call.GetByCallSid(Request["CallSid"]);
if (string.IsNullOrWhiteSpace(model.RecordUrl))
{
model.RecordSid = call.RecordSid;
model.RecordDuration = call.RecordDuration;
model.RecordUrl = call.RecordUrl;
}
// Get specialist
if (model.IsCustomer) // Caller is customer
{
specialist = Services.Users.GetUserById(model.ReceiverId);
}
else
{
specialist = Services.Users.GetUserById(model.CallerId);
}
int startingTime = Convert.ToInt32(Services.SystemConfig.GetByKey(ParamatricBusinessRules.STARTING_TIME.ToString()).Value);
if (call.Duration <= startingTime)
{
canWaiveFee = false;
}
}
switch (digits)
{
case "1": // Dictate your follow up action
var statusCallBack = Utilities.FormatLink(Url.Action("VoiceMail", "Conference", model));
Services.Call.RedirectToVoiceMail(Request["CallSid"], statusCallBack);
break;
case "2": // Transcript consultation
// Send transcription request
transcriptSuccess = SendTranscriptionRequest(specialist.Id.ToString(), specialist.UserName,
specialist.Email, call.RecordUrl,
call.RecordDuration, call.Booking);
if (transcriptSuccess == 0)
{
message = ConferenceConst.BalanceNotEnoughForTranscript;
}
else if (transcriptSuccess == 1)
{
message = ConferenceConst.TranscriptError;
}
break;
case "3": // Play consultation record
response.Pause(5);
response.Play(model.RecordUrl);
break;
case "4": // Play consultation record and transcription
// Play consultation record
response.Pause(5);
response.Play(model.RecordUrl);
// Send transcription request
transcriptSuccess = SendTranscriptionRequest(specialist.Id.ToString(), specialist.UserName,
specialist.Email, call.RecordUrl,
call.RecordDuration, call.Booking);
if (transcriptSuccess == 0)
{
message = ConferenceConst.BalanceNotEnoughForTranscript;
}
else if (transcriptSuccess == 1)
{
message = ConferenceConst.TranscriptError;
}
break;
case "5": // Waive consultation fee
if (canWaiveFee)
{
response.Redirect(Url.Action("WaiveFeeAction", model));
}
else
{
response.Redirect(Url.Action("ConsultantAfterCall", model));
}
break;
default:
response.Redirect(Url.Action("ConsultantAfterCall", model));
return new TwiMLResult(response);
}
}
catch (Exception e)
{
// Log
Log.Error("Consultant after call response. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
response.Say(message, new { voice = VoiceInConference, language = LanguageInConference });
response.Redirect(Url.Action("ConsultantAfterCall", model));
return new TwiMLResult(response);
}
public TwiMLResult CallHangUpForDeferOrReSchedule(CallContextModel model)
{
var response = new TwilioResponse();
try
{
Services.Call.UpdateCallStatus(Request["CallSid"], CallStatus.Completed);
Services.Call.UpdateConferenceTime(model.CallId, false);
response.Hangup();
}
catch (Exception e)
{
// Log
Log.Error("Call hang up for defer or reschedule. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwilioResponse RespondToPreConnect(VoiceRequest request)
{
var response = new TwilioResponse();
if (request.Digits == "1")
{
response.Say("You are now being connected.");
}
else
{
response.Hangup();
}
return response;
}
public TwiMLResult FirstClientConference(CallContextModel model)
{
var response = new TwilioResponse();
try
{
// Get fromUser and toUser
var caller = Services.Users.GetUserById(model.CallerId);
var receiver = Services.Users.GetUserById(model.ReceiverId);
var callBackUrl = Utilities.FormatLink(Url.Action("CallBackAfterConference", "Conference", model));
if (model.IsCustomer) // Customer initiate call >> Consultant called first
{
// Get name conference room
var room = string.Format(ConferenceRoom, caller.UserName, receiver.UserName, model.BookingId);
// Check customer is readly in conference
if (Services.Call.CheckCallInStatus(model.CallId, CallStatus.InProgress, false))
{
response.Say(ConferenceConst.CustomerReadyTakeCall, new { voice = VoiceInConference, language = LanguageInConference });
// Update start time conference
Services.Call.UpdateConferenceTime(model.CallId, true);
// Begin call duration show popup to user
CallHelper.CallDuration(Request["CallSid"], model.IsCustomer, Services, true);
// Start conference timer
CallHelper.StartConferenceTimer(model.CallerId, model.CallId, model.BookingId, room);
// Dial conference
response.DialConference(room,
new
{
endConferenceOnExit = true,
waitUrl = "http://twimlets.com/holdmusic?Bucket=com.twilio.music.electronica"
},
new
{
record = false,
transcribe = false,
action = callBackUrl
});
}
else
{
response.Say(ConferenceConst.CustomerDenied, new { voice = VoiceInConference, language = LanguageInConference });
}
}
else // Consultant initiate call >> Customer called first
{
response.Say(ConferenceConst.ConsultantReadyTakeCall, new { voice = VoiceInConference, language = LanguageInConference });
// Get name conference room
var room = string.Format(ConferenceRoom, caller.UserName, receiver.UserName, model.BookingId);
// Update start time conference
Services.Call.UpdateConferenceTime(model.CallId, true);
// Begin call duration show popup to user
CallHelper.CallDuration(Request["CallSid"], model.IsCustomer, Services, true);
// Begin conference timer
CallHelper.StartConferenceTimer(model.ReceiverId, model.CallId, model.BookingId, room);
// Dial conference
var callHangUpUrl = Utilities.FormatLink(Url.Action("CallHangUp", "Conference", model));
response.DialConference(room,
new
{
endConferenceOnExit = true
},
new
{
record = true,
trim = "trim-silence",
transcribe = false,
action = callHangUpUrl
});
}
}
catch (Exception e)
{
Log.Error("First client join conference. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwiMLResult FirstClientHold(CallContextModel model)
{
var response = new TwilioResponse();
try
{
bool pickedUp = Services.Call.ReceiverPickedUp(model.CallId);
bool ready = Services.Call.ReceiverReady(model.CallId);
// Update call status
model.ReceiverStatus = Request["CallStatus"];
Services.Call.UpdateCallStatus(model.CallId, model.ReceiverStatus, false);
if (pickedUp && ready)
{
// Join conference room
response.Redirect(Url.Action("FirstClientConference", model));
}
else
{
response.Pause(20);
if (model.IsCustomer) //do Customer initiate call >> Consultant called first
{
response.Say(ConferenceConst.WaitForCustomer, new { voice = VoiceInConference, language = LanguageInConference });
}
else // Consultant initiate call >> Customer called first
{
response.Say(ConferenceConst.WaitForConsultant, new { voice = VoiceInConference, language = LanguageInConference });
}
response.Redirect(Url.Action("FirstClientHold", model));
}
return new TwiMLResult(response);
}
catch (Exception e)
{
Log.Error("First client hold. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwiMLResult FirstClientReady(CallContextModel model)
{
var response = new TwilioResponse();
var message = string.Empty;
try
{
// Make call to second client
// If customer initiate call >> Customer will be call
// If consultant initiate call >> Consultant will be call
var customer = Services.Users.GetUserById(model.CallerId);
var specialist = Services.Users.GetUserById(model.ReceiverId);
try
{
if (model.IsCustomer)
{
string fullPhoneNumber = customer.MobileCountryCode + customer.MobilePhone;
// Make call to customer
var call = Services.Call.Dial(Url.Action("SecondClientStart", model), fullPhoneNumber);
// Update callSid
Services.Call.UpdateCallSid(model.CallId, call.Sid, true);
}
else
{
customer = Services.Users.GetUserById(model.ReceiverId);
specialist = Services.Users.GetUserById(model.CallerId);
string fullPhoneNumber = specialist.MobileCountryCode + specialist.MobilePhone;
// Make call to consultant
var call = Services.Call.Dial(Url.Action("SecondClientStart", model), fullPhoneNumber);
// Update callSid
Services.Call.UpdateCallSid(model.CallId, call.Sid, true);
}
}
catch (Exception e)
{
// Log
Log.Error("FirstClientReady_Call to second client failed. Error: ", e);
}
// Update call status
model.ReceiverStatus = Request["CallStatus"];
Services.Call.UpdateCallStatus(model.CallId, model.ReceiverStatus, false);
if (model.IsCustomer) // Customer initiate call >> Consultant called first
{
string template = ConferenceConst.AcceptCallNowForTalkNow;
message = string.Format(template, customer.Name);
}
else // Consultant initiate call >> Customer called first
{
string template = ConferenceConst.AcceptCallNowForSchedule;
message = string.Format(template, specialist.Title, specialist.Name);
}
response.Say(message, new { voice = VoiceInConference, language = LanguageInConference });
response.Redirect(Url.Action("FirstClientHold", model));
}
catch (Exception e)
{
Log.Error("First client ready. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
private TwilioResponse PingPerson(VoiceRequest request, string callingPartyId)
{
TwilioResponse response = new TwilioResponse();
var person = directory.GetContact(request.Digits);
if (person != null)
{
if (person.AcceptCalls)
{
response.Say("We are now contacting " + person.Name + ", please hold the line");
response.Dial(new Number(person.MobileNumber, new { url = string.Format("/Router/PreConnect?callingPartyId={0}", callingPartyId) }), new { callerId = "+442033229301" });
}
else
{
var divertedTo = directory.GetContact(person.DivertToId);
if (divertedTo != null)
{
response.Say(person.Name + " is not currently accepting calls. Diverting you to " + divertedTo.Name);
response.Dial(new Number(divertedTo.MobileNumber, new { url = string.Format("/Router/PreConnect?callingPartyId={0}", callingPartyId) }), new { callerId = "+442033229301" });
}
else
{
response.Say("Unable to find someone to divert to...");
response.Hangup();
}
}
}
else
{
response.Say("Person not found");
}
return response;
}
public TwiMLResult FirstClientStart(CallContextModel model)
{
var response = new TwilioResponse();
try
{
var call = Services.Call.GetByCallSid(Request["CallSid"]);
// Get info for call context
model.CallId = call.Id;
model.ReceiverSid = Request["CallSid"];
model.ReceiverStatus = Request["CallStatus"];
// Get first client and second client
var fromUser = Services.Users.GetUserById(model.CallerId);
var toUser = Services.Users.GetUserById(model.ReceiverId);
// Update call status
Services.Call.UpdateCallStatus(model.CallId, model.ReceiverStatus, false);
var greeting = string.Empty;
if (model.IsCustomer) // Customer initiate call >> Consultant called first
{
string template = ConferenceConst.CallMenuForTalkNow;
greeting = string.Format(template, fromUser.Name, model.NatureOfEnquiry);
}
else // Consultant initiate call >> Customer called first
{
string template = ConferenceConst.CallMenuForSchedule;
greeting = string.Format(template, toUser.Name, fromUser.Name, model.NatureOfEnquiry);
}
response.BeginGather(new { numDigits = 1, action = Url.Action("FirstClientResponse", model) });
response.Pause(2);
response.Say(greeting, new { voice = VoiceInConference, language = LanguageInConference });
response.EndGather();
response.Redirect(Url.Action("FirstClientStart", model));
}
catch (Exception e)
{
// Save Log
Log.Error("First client start. Error:", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwilioResponse PreConnect(VoiceRequest request, string callingPartyId)
{
var response = new TwilioResponse();
var callingParty = directory.GetContact(callingPartyId);
response.BeginGather(new { numDigits = 1, action = "/Router/RespondToPreConnect" });
response.Say(string.Format("You have an incoming call from {0}", callingParty.Name));
response.Say("Press 1 to be connected");
response.Say("Press 2 to hangup");
response.EndGather();
response.Hangup();
return response;
}
public TwiMLResult SecondClientReady(CallContextModel model)
{
var response = new TwilioResponse();
try
{
model.CallerStatus = Request["CallStatus"];
var message = string.Empty;
// Get fromUser and toUser
var fromUser = Services.Users.GetUserById(model.CallerId);
var toUser = Services.Users.GetUserById(model.ReceiverId);
if (model.IsCustomer) // Customer initiate call >> Second client and FromUser is customer
{
// Check consultant is readly in conference
if (Services.Call.CheckCallInStatus(model.CallId, CallStatus.InProgress, true))
{
string template = ConferenceConst.SecondClientReadyForTalkNow;
message = string.Format(template, toUser.Name);
response.Say(message, new { voice = VoiceInConference, language = LanguageInConference });
// Get name conference room
var room = string.Format(ConferenceRoom, fromUser.UserName, toUser.UserName, model.BookingId);
// Update receiver call status
Services.Call.UpdateCallStatus(model.CallId, model.CallerStatus, true);
// Hangup Url
var callHangUpUrl = Utilities.FormatLink(Url.Action("CallHangUp", "Conference", model));
// Dial coference
response.DialConference(room,
new
{
endConferenceOnExit = true
},
new
{
record = true,
trim = "trim-silence",
transcribe = false,
action = callHangUpUrl
});
}
else
{
response.Say(ConferenceConst.ConsultantDenied, new { voice = VoiceInConference, language = LanguageInConference });
}
}
else
{
string template = ConferenceConst.SecondClientReadyForSchedule;
message = string.Format(template, toUser.Name);
response.Say(message, new { voice = VoiceInConference, language = LanguageInConference });
// Get name conference room
var room = string.Format(ConferenceRoom, fromUser.UserName, toUser.UserName, model.BookingId); ;
// Dial coference
var callBackUrl = Utilities.FormatLink(Url.Action("CallBackAfterConference", "Conference", model));
response.DialConference(room,
new
{
endConferenceOnExit = true,
waitUrl = "http://twimlets.com/holdmusic?Bucket=com.twilio.music.electronica"
},
new
{
record = false,
transcribe = false,
action = callBackUrl
});
// Update receiver call status
Services.Call.UpdateCallStatus(model.CallId, model.CallerStatus, true);
}
}
catch (Exception e)
{
Log.Error("Second client ready. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwiMLResult FirstClientResponse(CallContextModel model, string digits)
{
var response = new TwilioResponse();
try
{
if (model.IsCustomer) // Customer initiate call >> Consultant called first
{
var optionKey = string.Empty;
var optionNotify = ConferenceConst.OptionNotifyForDefer;
var deferMinute = 5;
switch (digits)
{
case "1":
response.Redirect(Url.Action("FirstClientReady", model));
// Update on time and total consultation
Services.Call.UpdateOnTime(model.ReceiverId);
Services.Call.UpdateTotalConsultation(model.ReceiverId);
// Change css
CallHelper.ChangeCssDialToPhone(Services.Users.GetUserById(model.CallerId));
break;
case "2":
optionKey = ConferenceConst.OptionDefer5Minutes;
break;
case "3":
optionKey = ConferenceConst.OptionDefer10Minutes;
deferMinute = 10;
break;
case "4":
optionKey = ConferenceConst.OptionDefer15Minutes;
deferMinute = 15;
break;
case "5":
optionKey = ConferenceConst.OptionSchedule24Hours;
optionNotify = ConferenceConst.OptionNotifyForSchedule;
deferMinute = 24 * 60;
break;
case "6":
optionKey = ConferenceConst.OptionScheduleOver24Hours;
optionNotify = ConferenceConst.OptionNotifyForSchedule;
deferMinute = 48 * 60;
break;
case "9":
optionNotify = ConferenceConst.OptionDeclineConsultation;
// Update on time and total consultation
Services.Call.UpdateTotalConsultation(model.ReceiverId);
break;
default:
response.Redirect(Url.Action("FirstClientStart", model));
return new TwiMLResult(response);
}
var specialist = Services.Users.GetUserById(model.ReceiverId);
if (digits != "1")
{
if (digits != "9")
{
// Update booking to database
if (Services.Booking.UpdateBookingForDeferOrReSchedule(model.BookingId, deferMinute))
{
if (("7".Equals(digits) == false) || ("8".Equals(digits) == false))
{
// Call function to show popup defer or reschedule for customer
bool isDefer = false;
if ("2".Equals(digits) || "3".Equals(digits) || "4".Equals(digits))
{
isDefer = true;
}
else
{
// Update status "Not available" for specilist when reschedule 5,6
_cache.Remove(string.Format(ConferenceConst.CacheSpecialistStatus, specialist.Id));
Services.Users.UpdateAvaibilityStatus(model.ReceiverId, AvailabilityStatus.NotAvailable);
}
CallHelper.ShowPopupTalkNowDeferOrReSchedule(model.CallerId, model.BookingId, isDefer, Services);
}
}
else // If update booking defer unsuccess
{
// Log
Log.Error("FirstClientResponse_Update booking fail");
throw new Exception("Update booking fail.");
}
response.Say(String.Format(ConferenceConst.PressKeyForSelectOption, digits, optionKey),
new { voice = VoiceInConference, language = LanguageInConference });
}
else // Specialist declined the consultation
{
// Update defer for booking is -1
Services.Booking.UpdateDeferBooking(model.BookingId, -1);
// Notify for customer conference was declined by consultant
var customer = Services.Users.GetUserById(model.CallerId);
var sepecialist = Services.Users.GetUserById(model.ReceiverId);
CallHelper.ShowPopupNotifyInConference(customer,
ConferencePopupConst.DeclinedTitle,
string.Format(ConferencePopupConst.DeclinedContent, specialist.Name));
// Update status "Maybe available" for specilist when decline 9
_cache.Remove(string.Format(ConferenceConst.CacheSpecialistStatus, specialist.Id));
// Compare current status and only change status when it is available
if (AvailabilityStatus.Available.Equals(specialist.AvailabilityStatus))
{
Services.Users.UpdateAvaibilityStatus(model.ReceiverId, AvailabilityStatus.MaybeAvailable);
}
}
response.Say(optionNotify, new { voice = VoiceInConference, language = LanguageInConference });
response.Redirect(Url.Action("CallHangUpForDeferOrReSchedule", model));
}
else
{
// Add cache status for specialist when talk now to use reupdate after talknow
_cache.Add(string.Format(ConferenceConst.CacheSpecialistStatus, specialist.Id), specialist.AvailabilityStatus, new CacheItemPolicy { AbsoluteExpiration = DateTimeOffset.Now.AddDays(1) });
// Set status "NotAvailable" when begin talk now
Services.Users.UpdateAvaibilityStatus(model.ReceiverId, AvailabilityStatus.NotAvailable);
}
}
else // Consultant initiate call >> Customer called first
{
switch (digits)
{
case "1":
response.Redirect(Url.Action("FirstClientReady", model));
break;
default:
response.Redirect(Url.Action("FirstClientStart", model));
break;
}
}
return new TwiMLResult(response);
}
catch (Exception e)
{
// Log
Log.Error("First client response. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
return new TwiMLResult(response);
}
public TwiMLResult WaiveFeeActionResponse(CallContextModel model, string digits)
{
var response = new TwilioResponse();
try
{
switch (digits)
{
case "1":
// Check waive fee already
var invoice = Services.Invoices.GetByBookingIdAndUserId(model.BookingId, model.CallerId);
if (invoice != null)
{
if (!invoice.IsWaiveFee)
{
// Send waive fee request
SendWaiveFeeRequest(model);
response.Say(ConferenceConst.AcctionCompleted, new { voice = VoiceInConference, language = LanguageInConference });
}
else
{
// Say waive fee alreadly
response.Say(ConferenceConst.WaiveFeeAlready, new { voice = VoiceInConference, language = LanguageInConference });
}
}
break;
default:
response.Redirect(Url.Action("ConsultantAfterCall", model));
break;
}
}
catch (Exception e)
{
Log.Error("Waive fee action response. Error: ", e);
// Error
response.Say(ConferenceConst.ErrorMessage, new { voice = VoiceInConference, language = LanguageInConference });
response.Hangup();
}
response.Redirect(Url.Action("ConsultantAfterCall", model));
return new TwiMLResult(response);
}
