/// <summary>
///
/// </summary>
/// <param name="objLiveChatInfo"></param>
/// <returns></returns>
private LiveChatViewModel GetLiveChatViewModel(LiveChatInfo objLiveChatInfo)
{
var livechat = new LiveChatViewModel();
livechat.LiveChatID = objLiveChatInfo.LiveChatID;
livechat.PortalID = objLiveChatInfo.PortalID;
var moduleID = int.Parse(PortalController.GetPortalSetting("MyDnnLiveChatModuleID", objLiveChatInfo.PortalID, "-1"));
var Settings = new ModuleController().GetModule(moduleID).ModuleSettings;
//Visitor
livechat.Visitor = new LiveChatVisitorViewModel()
{
UserID = objLiveChatInfo.VisitorUserID,
VisitorGUID = objLiveChatInfo.VisitorGUID,
DisplayName = objLiveChatInfo.VisitorName,
Email = objLiveChatInfo.VisitorEmail,
IP = objLiveChatInfo.VisitorIP,
UserAgent = objLiveChatInfo.VisitorUserAgent,
Avatar = (Settings["VisitorDefaultAvatar"] != null ? Settings["VisitorDefaultAvatar"].ToString() : string.Empty)
};
var visitor = VisitorsOnlineApi.Instance.GetVisitorByGUID(objLiveChatInfo.PortalID, objLiveChatInfo.VisitorGUID);
if (visitor != null)
{
if (visitor.UserID > 0) livechat.Visitor.Avatar = DotNetNuke.Common.Globals.ResolveUrl("~/dnnimagehandler.ashx?mode=profilepic&userid=" + visitor.UserID);
livechat.Visitor.LastURL = visitor.LastURL;
livechat.Visitor.ReferrerURL = visitor.ReferrerURL;
livechat.Visitor.PastVisits = visitor.TotalConnections;
livechat.Visitor.OnlineDate = visitor.OnlineDate;
}
//Departments
livechat.Departments = LiveChatDepartmentManager.Instance.GetLiveChatDepartmentsViewModel(objLiveChatInfo.PortalID, objLiveChatInfo.LiveChatID);
//Agents
livechat.Agents = LiveChatAgentManager.Instance.GetLiveChatAgentsViewModel(objLiveChatInfo.PortalID, objLiveChatInfo.LiveChatID);
livechat.AgentDefaultAvatar = (Settings["AgentDefaultAvatar"] != null ? Settings["AgentDefaultAvatar"].ToString() : string.Empty);
//Messages
var messages = LiveChatMessageManager.Instance.GetMessages(objLiveChatInfo.LiveChatID);
livechat.Messages = messages;
livechat.Rate = objLiveChatInfo.Rate;
livechat.IsClosed = objLiveChatInfo.IsClosed;
return livechat;
}
/// <summary>
///
/// </summary>
/// <param name="objLiveChatInfo"></param>
/// <param name="objAgentView"></param>
/// <param name="sendToVisitor"></param>
/// <param name="sendToAgent"></param>
private void AgentHasJoin(LiveChatInfo objLiveChatInfo, AgentView objAgentView, bool sendToVisitor, bool sendToAgent)
{
var agent = new LiveChatAgentViewModel()
{
AgentID = objAgentView.AgentID,
UserID = objAgentView.UserID,
DisplayName = objAgentView.DisplayName,
Email = objAgentView.Email,
Avatar = DotNetNuke.Common.Globals.ResolveUrl("~/dnnimagehandler.ashx?mode=profilepic&userid=" + objAgentView.UserID),
IsOnline = VisitorsOnlineApi.Instance.IsVisitorOnline(objLiveChatInfo.PortalID, objAgentView.UserID),
JoinDate = DateTime.Now
};
LiveChatAgentManager.Instance.AddLiveChatAgent(new LiveChatAgentInfo() { AgentID = agent.AgentID, UserID = agent.UserID, LiveChatID = objLiveChatInfo.LiveChatID, JoinDate = DateTime.Now });
var objLiveChatMessageInfo = new LiveChatMessageInfo()
{
LiveChatID = objLiveChatInfo.LiveChatID,
SentBy = MessageSentBy.System,
CreateDate = DateTime.Now,
MessageType = MessageType.Text,
Message = objAgentView.DisplayName + " join chat"
};
int messageID = LiveChatMessageManager.Instance.AddMessage(objLiveChatMessageInfo);
objLiveChatMessageInfo.MessageID = messageID;
if (sendToVisitor)
{
Clients.Group(objLiveChatInfo.PortalID + "-" + objLiveChatInfo.VisitorGUID).agentHasJoin(objLiveChatInfo.LiveChatID, agent);
Clients.Group(objLiveChatInfo.PortalID + "-" + objLiveChatInfo.VisitorGUID).reciveMessage(objLiveChatMessageInfo);
}
if (sendToAgent)
{
foreach (var item in LiveChatAgentManager.Instance.GetLiveChatAgents(objLiveChatInfo.LiveChatID))
{
Clients.Group(AgentGroupName + item.UserID).agentHasJoin(objLiveChatInfo.LiveChatID, agent);
Clients.Group(AgentGroupName + item.UserID).reciveMessage(objLiveChatMessageInfo);
}
}
}
/// <summary>
///
/// </summary>
/// <param name="livechat"></param>
/// <returns></returns>
public int StartLiveChatByVisitor(LiveChatViewModel livechat)
{
if (LiveChatManager.Instance.hasVisitorOpenedLiveChat(livechat.PortalID, livechat.Visitor.VisitorGUID))
return 0;
var visitor = VisitorsOnlineApi.Instance.GetVisitorByGUID(livechat.PortalID, livechat.Visitor.VisitorGUID);
var objLiveChatInfo = new LiveChatInfo()
{
PortalID = livechat.PortalID,
VisitorGUID = livechat.Visitor.VisitorGUID,
VisitorName = livechat.Visitor.DisplayName,
VisitorEmail = livechat.Visitor.Email,
VisitorUserID = visitor.UserID,
VisitorIP = visitor.IP,
VisitorUserAgent = visitor.UserAgent,
VisitorMessage = livechat.Message,
CreateDate = DateTime.Now,
CloseDate = DateTime.MaxValue,
IsClosed = false,
};
int livechatID = LiveChatManager.Instance.AddLiveChat(objLiveChatInfo);
LiveChatDepartmentManager.Instance.AddLiveChatDepartment(new LiveChatDepartmentInfo()
{
LiveChatID = livechatID,
DepartmentID = livechat.Departments.First().DepartmentID,
CreateDate = DateTime.Now
});
//create messages
var objLiveChatMessageInfo = new LiveChatMessageInfo()
{
LiveChatID = livechatID,
SentBy = MessageSentBy.System,
CreateDate = DateTime.Now,
MessageType = MessageType.Text,
Message = "Chat started",
};
LiveChatMessageManager.Instance.AddMessage(objLiveChatMessageInfo);
if (!string.IsNullOrEmpty(livechat.Message))
{
objLiveChatMessageInfo = new LiveChatMessageInfo()
{
LiveChatID = livechatID,
SentBy = MessageSentBy.Visitor,
CreateDate = DateTime.Now,
MessageType = MessageType.Text,
Message = livechat.Message
};
LiveChatMessageManager.Instance.AddMessage(objLiveChatMessageInfo);
}
livechat = GetLiveChatViewModel(objLiveChatInfo);
//ersale live chat kamel shode be khode visitor(darkhast konande chat)
Clients.Group(livechat.PortalID + "-" + visitor.VisitorGUID).startLiveChat(livechat);
//send live chat request to agents
var department = livechat.Departments.First();
Clients.Group(DepartmentAgentsGroupName + department.DepartmentID).incomingLiveChat(livechatID, visitor.VisitorGUID, livechat.Message, "add");
var context = GlobalHost.ConnectionManager.GetHubContext<VisitorsOnlineHub>();
context.Clients.Group("MyDnnLiveChatAgents-" + department.DepartmentID).invokeScript(string.Format("mydnnLiveChatRequests({0},'add');", livechatID));
//update visitor info in visitor list
visitor.DisplayName = livechat.Visitor.DisplayName;
visitor.Email = livechat.Visitor.Email;
//eslah shavad
///VisitorsOnlineApi.Instance.UpdateVisitorOnline(livechat.PortalID, visitor.VisitorGUID, visitor.UserName, visitor.DisplayName, visitor.Email, visitor.LastURL, Context.ConnectionId, true);
//var context = GlobalHost.ConnectionManager.GetHubContext<VisitorsOnlineHub>();
///context.Clients.Group("MyDnnVisitorsOnline").updateVisitorInfo(visitor);
return livechatID;
}
