// Public Functions ///////////////////////////////////////////////////////////////////
/// <summary>
/// Creates a new instance of customerTicket for use with a new customer.
/// </summary>
/// <param name="sNid">WSU NID of the customer.</param>
public static void CreateCustomerTicket(string sNid)
{
int n;
if (int.TryParse(sNid, out n)) //If the NID string contains a number
{
//Create a normal ticket for walk-in customer
string sFirstname = Wsu_Database.Get_FirstName(sNid);
string sWsuEmail = Wsu_Database.Get_WsuEmail(sNid);
m_CustomerTicket = new CougtechTicket(sNid, sFirstname, sWsuEmail);
}
else
{
m_CustomerTicket = new CougtechTicket("000000000", "Butch", "*****@*****.**", m_QuickCodes[sNid].f_sCode, //Create a quick-pick ticket
m_QuickCodes[sNid].f_sDescription, false, true);
}
//Turn off startup boolean
m_bStartup = false;
}
/// <summary>
/// Enters a completed customer ticket into the current log file.
/// </summary>
/// <param name="customerTicket">Populated customer ticket.</param>
public void LogTicket(CougtechTicket customerTicket)
{
m_CsvLogger.AddToCurrent(DateTime.Now.ToShortTimeString()); //1st column is the time that the ticket was logged
//2nd column is the ticket type
if (customerTicket.IsAppointment) //If the ticket is an appointment
{
m_CsvLogger.AddToCurrent("Apt"); //Set the type to "Apt"
}
else if (customerTicket.IsQuickPick) //Else if the ticket is a quick-pick
{
m_CsvLogger.AddToCurrent("QickPick"); //Set the type to "QuickPick"
}
else //Else
{
m_CsvLogger.AddToCurrent("WI"); //Set the type to "WI" for walk-in
}
m_CsvLogger.AddToCurrent(customerTicket.Self); //2nd column is the url to the ticket within Jira
m_CsvLogger.AddToCurrent(customerTicket.Nid); //3rd column is the NID of the student
m_CsvLogger.AddToCurrent(customerTicket.Problem); //4th column is the walk-in problem
m_CsvLogger.AddToCurrent(customerTicket.Description); //5th column is the problem description
m_CsvLogger.WriteLine(); //Write the line to the log file
}
