public async Task <ActionResult <TicketIssueLevel_TicketIssueLevelDTO> > Delete([FromBody] TicketIssueLevel_TicketIssueLevelDTO TicketIssueLevel_TicketIssueLevelDTO)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
if (!await HasPermission(TicketIssueLevel_TicketIssueLevelDTO.Id))
{
return(Forbid());
}
TicketIssueLevel TicketIssueLevel = ConvertDTOToEntity(TicketIssueLevel_TicketIssueLevelDTO);
TicketIssueLevel = await TicketIssueLevelService.Delete(TicketIssueLevel);
TicketIssueLevel_TicketIssueLevelDTO = new TicketIssueLevel_TicketIssueLevelDTO(TicketIssueLevel);
if (TicketIssueLevel.IsValidated)
{
return(TicketIssueLevel_TicketIssueLevelDTO);
}
else
{
return(BadRequest(TicketIssueLevel_TicketIssueLevelDTO));
}
}
public async Task <ActionResult <TicketIssueLevel_TicketIssueLevelDTO> > Get([FromBody] TicketIssueLevel_TicketIssueLevelDTO TicketIssueLevel_TicketIssueLevelDTO)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
if (!await HasPermission(TicketIssueLevel_TicketIssueLevelDTO.Id))
{
return(Forbid());
}
TicketIssueLevel TicketIssueLevel = await TicketIssueLevelService.Get(TicketIssueLevel_TicketIssueLevelDTO.Id);
return(new TicketIssueLevel_TicketIssueLevelDTO(TicketIssueLevel));
}
private TicketIssueLevel ConvertDTOToEntity(TicketIssueLevel_TicketIssueLevelDTO TicketIssueLevel_TicketIssueLevelDTO)
{
TicketIssueLevel TicketIssueLevel = new TicketIssueLevel();
TicketIssueLevel.Id = TicketIssueLevel_TicketIssueLevelDTO.Id;
TicketIssueLevel.Name = TicketIssueLevel_TicketIssueLevelDTO.Name;
TicketIssueLevel.OrderNumber = TicketIssueLevel_TicketIssueLevelDTO.OrderNumber;
TicketIssueLevel.TicketGroupId = TicketIssueLevel_TicketIssueLevelDTO.TicketGroupId;
TicketIssueLevel.TicketTypeId = TicketIssueLevel_TicketIssueLevelDTO.TicketTypeId;
TicketIssueLevel.StatusId = TicketIssueLevel_TicketIssueLevelDTO.StatusId;
TicketIssueLevel.SLA = TicketIssueLevel_TicketIssueLevelDTO.SLA;
TicketIssueLevel.Used = TicketIssueLevel_TicketIssueLevelDTO.Used;
TicketIssueLevel.Status = TicketIssueLevel_TicketIssueLevelDTO.Status == null ? null : new Status
{
Id = TicketIssueLevel_TicketIssueLevelDTO.Status.Id,
Code = TicketIssueLevel_TicketIssueLevelDTO.Status.Code,
Name = TicketIssueLevel_TicketIssueLevelDTO.Status.Name,
};
TicketIssueLevel.TicketGroup = TicketIssueLevel_TicketIssueLevelDTO.TicketGroup == null ? null : new TicketGroup
{
Id = TicketIssueLevel_TicketIssueLevelDTO.TicketGroup.Id,
Name = TicketIssueLevel_TicketIssueLevelDTO.TicketGroup.Name,
OrderNumber = TicketIssueLevel_TicketIssueLevelDTO.TicketGroup.OrderNumber,
StatusId = TicketIssueLevel_TicketIssueLevelDTO.TicketGroup.StatusId,
TicketTypeId = TicketIssueLevel_TicketIssueLevelDTO.TicketGroup.TicketTypeId,
Used = TicketIssueLevel_TicketIssueLevelDTO.TicketGroup.Used,
};
TicketIssueLevel.SLAPolicies = TicketIssueLevel_TicketIssueLevelDTO.SLAPolicies?.Select(p => new SLAPolicy
{
Id = p.Id,
TicketIssueLevelId = p.TicketIssueLevelId,
TicketPriorityId = p.TicketPriorityId,
FirstResponseTime = p.FirstResponseTime,
FirstResponseUnitId = p.FirstResponseUnitId,
FirstResponseUnit = p.FirstResponseUnit == null ? null : new SLATimeUnit
{
Id = p.FirstResponseUnit.Id,
Code = p.FirstResponseUnit.Code,
Name = p.FirstResponseUnit.Name
},
ResolveTime = p.ResolveTime,
ResolveUnitId = p.ResolveUnitId,
ResolveUnit = p.ResolveUnit == null ? null : new SLATimeUnit
{
Id = p.ResolveUnit.Id,
Code = p.ResolveUnit.Code,
Name = p.ResolveUnit.Name
},
IsAlert = p.IsAlert,
IsAlertFRT = p.IsAlertFRT,
IsEscalation = p.IsEscalation,
IsEscalationFRT = p.IsEscalationFRT,
}).ToList();
TicketIssueLevel.SLAAlerts = TicketIssueLevel_TicketIssueLevelDTO.SLAAlerts?.Select(p => new SLAAlert
{
Id = p.Id,
TicketIssueLevelId = p.TicketIssueLevelId,
IsNotification = p.IsNotification,
IsMail = p.IsMail,
IsSMS = p.IsSMS,
Time = p.Time,
TimeUnitId = p.TimeUnitId,
IsAssignedToUser = p.IsAssignedToUser,
IsAssignedToGroup = p.IsAssignedToGroup,
SmsTemplateId = p.SmsTemplateId,
MailTemplateId = p.MailTemplateId,
SLAAlertMails = p.SLAAlertMails?.Select(x => new SLAAlertMail {
Id = x.Id,
SLAAlertId = x.SLAAlertId,
Mail = x.Mail
}).ToList(),
SLAAlertPhones = p.SLAAlertPhones?.Select(x => new SLAAlertPhone
{
Id = x.Id,
SLAAlertId = x.SLAAlertId,
Phone = x.Phone
}).ToList(),
SLAAlertUsers = p.SLAAlertUsers?.Select(x => new SLAAlertUser {
Id = x.Id,
SLAAlertId = x.SLAAlertId,
AppUserId = x.AppUserId
}).ToList()
}).ToList();
TicketIssueLevel.SLAAlertFRTs = TicketIssueLevel_TicketIssueLevelDTO.SLAAlertFRTs?.Select(p => new SLAAlertFRT
{
Id = p.Id,
TicketIssueLevelId = p.TicketIssueLevelId,
IsNotification = p.IsNotification,
IsMail = p.IsMail,
IsSMS = p.IsSMS,
Time = p.Time,
TimeUnitId = p.TimeUnitId,
IsAssignedToUser = p.IsAssignedToUser,
IsAssignedToGroup = p.IsAssignedToGroup,
SmsTemplateId = p.SmsTemplateId,
MailTemplateId = p.MailTemplateId,
SLAAlertFRTMails = p.SLAAlertFRTMails?.Select(x => new SLAAlertFRTMail
{
Id = x.Id,
SLAAlertFRTId = x.SLAAlertFRTId,
Mail = x.Mail
}).ToList(),
SLAAlertFRTPhones = p.SLAAlertFRTPhones?.Select(x => new SLAAlertFRTPhone
{
Id = x.Id,
SLAAlertFRTId = x.SLAAlertFRTId,
Phone = x.Phone
}).ToList(),
SLAAlertFRTUsers = p.SLAAlertFRTUsers?.Select(x => new SLAAlertFRTUser
{
Id = x.Id,
SLAAlertFRTId = x.SLAAlertFRTId,
AppUserId = x.AppUserId
}).ToList()
}).ToList();
TicketIssueLevel.SLAEscalations = TicketIssueLevel_TicketIssueLevelDTO.SLAEscalations?.Select(p => new SLAEscalation
{
Id = p.Id,
TicketIssueLevelId = p.TicketIssueLevelId,
IsNotification = p.IsNotification,
IsMail = p.IsMail,
IsSMS = p.IsSMS,
Time = p.Time,
TimeUnitId = p.TimeUnitId,
IsAssignedToUser = p.IsAssignedToUser,
IsAssignedToGroup = p.IsAssignedToGroup,
SmsTemplateId = p.SmsTemplateId,
MailTemplateId = p.MailTemplateId,
SLAEscalationMails = p.SLAEscalationMails?.Select(x => new SLAEscalationMail
{
Id = x.Id,
SLAEscalationId = x.SLAEscalationId,
Mail = x.Mail
}).ToList(),
SLAEscalationPhones = p.SLAEscalationPhones?.Select(x => new SLAEscalationPhone
{
Id = x.Id,
SLAEscalationId = x.SLAEscalationId,
Phone = x.Phone
}).ToList(),
SLAEscalationUsers = p.SLAEscalationUsers?.Select(x => new SLAEscalationUser
{
Id = x.Id,
SLAEscalationId = x.SLAEscalationId,
AppUserId = x.AppUserId
}).ToList()
}).ToList();
TicketIssueLevel.SLAEscalationFRTs = TicketIssueLevel_TicketIssueLevelDTO.SLAEscalationFRTs?.Select(p => new SLAEscalationFRT
{
Id = p.Id,
TicketIssueLevelId = p.TicketIssueLevelId,
IsNotification = p.IsNotification,
IsMail = p.IsMail,
IsSMS = p.IsSMS,
Time = p.Time,
TimeUnitId = p.TimeUnitId,
IsAssignedToUser = p.IsAssignedToUser,
IsAssignedToGroup = p.IsAssignedToGroup,
SmsTemplateId = p.SmsTemplateId,
MailTemplateId = p.MailTemplateId,
SLAEscalationFRTMails = p.SLAEscalationFRTMails?.Select(x => new SLAEscalationFRTMail
{
Id = x.Id,
SLAEscalationFRTId = x.SLAEscalationFRTId,
Mail = x.Mail
}).ToList(),
SLAEscalationFRTPhones = p.SLAEscalationFRTPhones?.Select(x => new SLAEscalationFRTPhone
{
Id = x.Id,
SLAEscalationFRTId = x.SLAEscalationFRTId,
Phone = x.Phone
}).ToList(),
SLAEscalationFRTUsers = p.SLAEscalationFRTUsers?.Select(x => new SLAEscalationFRTUser
{
Id = x.Id,
SLAEscalationFRTId = x.SLAEscalationFRTId,
AppUserId = x.AppUserId
}).ToList()
}).ToList();
TicketIssueLevel.BaseLanguage = CurrentContext.Language;
return(TicketIssueLevel);
}
public async Task <ActionResult <TicketIssueLevel_TicketIssueLevelDTO> > GetDraft([FromBody] TicketIssueLevel_TicketIssueLevelDTO TicketIssueLevel_TicketIssueLevelDTO)
{
if (!ModelState.IsValid)
{
throw new BindException(ModelState);
}
TicketIssueLevel_TicketIssueLevelDTO TicketIssueLevel_TicketIssueLevelDTODraft = new TicketIssueLevel_TicketIssueLevelDTO();
List <TicketPriority> TicketPriorities = await TicketPriorityService.List(new TicketPriorityFilter
{
Skip = 0,
Take = int.MaxValue,
Selects = TicketPrioritySelect.ALL,
});
TicketIssueLevel_TicketIssueLevelDTODraft.SLAPolicies = TicketPriorities.Select(x => new TicketIssueLevel_SLAPolicyDTO
{
TicketPriorityId = x.Id,
TicketPriority = new TicketIssueLevel_TicketPriorityDTO(x),
IsAlert = false,
IsAlertFRT = false,
IsEscalation = false,
IsEscalationFRT = false,
FirstResponseTime = 0,
ResolveTime = 0,
ResolveUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.HOURS.Id,
Code = SLATimeUnitEnum.HOURS.Code,
Name = SLATimeUnitEnum.HOURS.Name
},
FirstResponseUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.MINUTES.Id,
Code = SLATimeUnitEnum.MINUTES.Code,
Name = SLATimeUnitEnum.MINUTES.Name
},
FirstResponseUnitId = SLATimeUnitEnum.MINUTES.Id,
ResolveUnitId = SLATimeUnitEnum.HOURS.Id
}).ToList();
TicketIssueLevel_TicketIssueLevelDTODraft.Status = new TicketIssueLevel_StatusDTO
{
Code = Enums.StatusEnum.ACTIVE.Code,
Id = Enums.StatusEnum.ACTIVE.Id,
Name = Enums.StatusEnum.ACTIVE.Name
};
TicketIssueLevel_TicketIssueLevelDTODraft.StatusId = Enums.StatusEnum.ACTIVE.Id;
TicketIssueLevel_TicketIssueLevelDTODraft.SLAAlerts = new List <TicketIssueLevel_SLAAlertDTO>();
TicketIssueLevel_TicketIssueLevelDTODraft.SLAAlerts.Add(new TicketIssueLevel_SLAAlertDTO
{
IsNotification = true,
Time = 15,
IsAssignedToUser = true,
TimeUnitId = SLATimeUnitEnum.MINUTES.Id,
TimeUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.MINUTES.Id,
Code = SLATimeUnitEnum.MINUTES.Code,
Name = SLATimeUnitEnum.MINUTES.Name
},
});
TicketIssueLevel_TicketIssueLevelDTODraft.SLAAlertFRTs = new List <TicketIssueLevel_SLAAlertFRTDTO>();
TicketIssueLevel_TicketIssueLevelDTODraft.SLAAlertFRTs.Add(new TicketIssueLevel_SLAAlertFRTDTO
{
IsNotification = true,
Time = 15,
IsAssignedToUser = true,
TimeUnitId = SLATimeUnitEnum.MINUTES.Id,
TimeUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.MINUTES.Id,
Code = SLATimeUnitEnum.MINUTES.Code,
Name = SLATimeUnitEnum.MINUTES.Name
},
});
TicketIssueLevel_TicketIssueLevelDTODraft.SLAEscalations = new List <TicketIssueLevel_SLAEscalationDTO>();
TicketIssueLevel_TicketIssueLevelDTODraft.SLAEscalations.Add(new TicketIssueLevel_SLAEscalationDTO
{
IsNotification = true,
Time = 15,
IsAssignedToUser = true,
TimeUnitId = SLATimeUnitEnum.MINUTES.Id,
TimeUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.MINUTES.Id,
Code = SLATimeUnitEnum.MINUTES.Code,
Name = SLATimeUnitEnum.MINUTES.Name
},
});
TicketIssueLevel_TicketIssueLevelDTODraft.SLAEscalationFRTs = new List <TicketIssueLevel_SLAEscalationFRTDTO>();
TicketIssueLevel_TicketIssueLevelDTODraft.SLAEscalationFRTs.Add(new TicketIssueLevel_SLAEscalationFRTDTO
{
IsNotification = true,
Time = 15,
IsAssignedToUser = true,
TimeUnitId = SLATimeUnitEnum.MINUTES.Id,
TimeUnit = new TicketIssueLevel_SLATimeUnitDTO
{
Id = SLATimeUnitEnum.MINUTES.Id,
Code = SLATimeUnitEnum.MINUTES.Code,
Name = SLATimeUnitEnum.MINUTES.Name
},
});
return(TicketIssueLevel_TicketIssueLevelDTODraft);
}
