コード例 #1
0
        public static List <Zendesk> SearchCustomFieldTickets(string searchCriteria, ref List <long?> listTickets)
        {
            /* Created by Neil Jansen - 5 December 2018
             * Create a list of Zendesk objects through filtering the custom fields in Zendesk
             *
             * Updated by Neil Jansen - 12 December 2018
             * Changed function name to specify 'CustomFields' - Updated Zendesk list object creation to include new parameters
             */

            ConnectToZendesk();

            List <Zendesk>         zendeskTickets  = new List <Zendesk>();
            IListResponse <Ticket> responses       = client.Search.Find(new ZendeskQuery <Ticket>().WithCustomFilter("fieldvalue", searchCriteria));
            List <Ticket>          responseTickets = (List <Ticket>)responses.Results;

            ZendDeskEmailEntry fromEmails = new ZendDeskEmailEntry();
            ZendDeskEmailEntry toEmails   = new ZendDeskEmailEntry();

            foreach (Ticket singleTicket in responseTickets)
            {
                if (!listTickets.Any(ticket => ticket.Equals(singleTicket.Id)))
                {
                    fromEmails = ZendDeskEmailParser.GetEmailList(singleTicket.Via.Source.From);
                    toEmails   = ZendDeskEmailParser.GetEmailList(singleTicket.Via.Source.To);

                    zendeskTickets.Add(new Zendesk(singleTicket.Id.ToString(), singleTicket.Created, singleTicket.Updated,
                                                   singleTicket.Subject, singleTicket.Status.ToString(), singleTicket.Priority, false, fromEmails.Address,
                                                   fromEmails.Name, toEmails.Address, toEmails.Name, singleTicket.RequesterId.GetValueOrDefault()));
                    listTickets.Add(singleTicket.Id);
                }
            }

            return(zendeskTickets);
        }
コード例 #2
0
        public static List <Zendesk> SearchRequestorTickets(string searchCriteria, ref List <long?> listTickets)
        {
            /* Created by Neil Jansen - 18 December 2018
             * Create a list of Zendesk objects through filtering the Description field in Zendesk
             */

            //true if sandbox, false for production
            ConnectToZendesk();

            List <Zendesk>         zendeskTickets  = new List <Zendesk>();
            IListResponse <Ticket> responses       = client.Search.Find(new ZendeskQuery <Ticket>().WithCustomFilter("requester", searchCriteria));
            List <Ticket>          responseTickets = (List <Ticket>)responses.Results;

            ZendDeskEmailEntry fromEmails = new ZendDeskEmailEntry();
            ZendDeskEmailEntry toEmails   = new ZendDeskEmailEntry();

            foreach (Ticket singleTicket in responseTickets)
            {
                if (!listTickets.Any(ticket => ticket.Equals(singleTicket.Id)))
                {
                    fromEmails = ZendDeskEmailParser.GetEmailList(singleTicket.Via.Source.From);
                    toEmails   = ZendDeskEmailParser.GetEmailList(singleTicket.Via.Source.To);

                    zendeskTickets.Add(new Zendesk(singleTicket.Id.ToString(), singleTicket.Created, singleTicket.Updated,
                                                   singleTicket.Subject, singleTicket.Status.ToString(), singleTicket.Priority, false, fromEmails.Address,
                                                   fromEmails.Name, toEmails.Address, toEmails.Name, singleTicket.RequesterId.GetValueOrDefault()));
                    listTickets.Add(singleTicket.Id);
                }
            }

            return(zendeskTickets);
        }
コード例 #3
0
        public Zendesk VerifyZendeskTicket(long zendeskTicket)
        {
            Zendesk ticket = new Zendesk();

            try
            {
                IResponse <Ticket> validTicket = client.Tickets.Get(zendeskTicket);
                Ticket             response    = validTicket.Item;

                ZendDeskEmailEntry fromEmails = ZendDeskEmailParser.GetEmailList(response.Via.Source.From);
                ZendDeskEmailEntry toEmails   = ZendDeskEmailParser.GetEmailList(response.Via.Source.To);

                ticket = new Zendesk(response.Id.ToString(), response.Created, response.Updated, response.Subject,
                                     response.Status.ToString(), response.Priority, false, fromEmails.Address, fromEmails.Name,
                                     toEmails.Address, toEmails.Name, response.RequesterId.GetValueOrDefault());
            }
            catch (Exception)
            {
                ticket = null;
            }

            return(ticket);
        }