public static List <Zendesk> SearchCustomFieldTickets(string searchCriteria, ref List <long?> listTickets)
{
/* Created by Neil Jansen - 5 December 2018
* Create a list of Zendesk objects through filtering the custom fields in Zendesk
*
* Updated by Neil Jansen - 12 December 2018
* Changed function name to specify 'CustomFields' - Updated Zendesk list object creation to include new parameters
*/
ConnectToZendesk();
List <Zendesk> zendeskTickets = new List <Zendesk>();
IListResponse <Ticket> responses = client.Search.Find(new ZendeskQuery <Ticket>().WithCustomFilter("fieldvalue", searchCriteria));
List <Ticket> responseTickets = (List <Ticket>)responses.Results;
ZendDeskEmailEntry fromEmails = new ZendDeskEmailEntry();
ZendDeskEmailEntry toEmails = new ZendDeskEmailEntry();
foreach (Ticket singleTicket in responseTickets)
{
if (!listTickets.Any(ticket => ticket.Equals(singleTicket.Id)))
{
fromEmails = ZendDeskEmailParser.GetEmailList(singleTicket.Via.Source.From);
toEmails = ZendDeskEmailParser.GetEmailList(singleTicket.Via.Source.To);
zendeskTickets.Add(new Zendesk(singleTicket.Id.ToString(), singleTicket.Created, singleTicket.Updated,
singleTicket.Subject, singleTicket.Status.ToString(), singleTicket.Priority, false, fromEmails.Address,
fromEmails.Name, toEmails.Address, toEmails.Name, singleTicket.RequesterId.GetValueOrDefault()));
listTickets.Add(singleTicket.Id);
}
}
return(zendeskTickets);
}
public static List <Zendesk> SearchRequestorTickets(string searchCriteria, ref List <long?> listTickets)
{
/* Created by Neil Jansen - 18 December 2018
* Create a list of Zendesk objects through filtering the Description field in Zendesk
*/
//true if sandbox, false for production
ConnectToZendesk();
List <Zendesk> zendeskTickets = new List <Zendesk>();
IListResponse <Ticket> responses = client.Search.Find(new ZendeskQuery <Ticket>().WithCustomFilter("requester", searchCriteria));
List <Ticket> responseTickets = (List <Ticket>)responses.Results;
ZendDeskEmailEntry fromEmails = new ZendDeskEmailEntry();
ZendDeskEmailEntry toEmails = new ZendDeskEmailEntry();
foreach (Ticket singleTicket in responseTickets)
{
if (!listTickets.Any(ticket => ticket.Equals(singleTicket.Id)))
{
fromEmails = ZendDeskEmailParser.GetEmailList(singleTicket.Via.Source.From);
toEmails = ZendDeskEmailParser.GetEmailList(singleTicket.Via.Source.To);
zendeskTickets.Add(new Zendesk(singleTicket.Id.ToString(), singleTicket.Created, singleTicket.Updated,
singleTicket.Subject, singleTicket.Status.ToString(), singleTicket.Priority, false, fromEmails.Address,
fromEmails.Name, toEmails.Address, toEmails.Name, singleTicket.RequesterId.GetValueOrDefault()));
listTickets.Add(singleTicket.Id);
}
}
return(zendeskTickets);
}
public Zendesk VerifyZendeskTicket(long zendeskTicket)
{
Zendesk ticket = new Zendesk();
try
{
IResponse <Ticket> validTicket = client.Tickets.Get(zendeskTicket);
Ticket response = validTicket.Item;
ZendDeskEmailEntry fromEmails = ZendDeskEmailParser.GetEmailList(response.Via.Source.From);
ZendDeskEmailEntry toEmails = ZendDeskEmailParser.GetEmailList(response.Via.Source.To);
ticket = new Zendesk(response.Id.ToString(), response.Created, response.Updated, response.Subject,
response.Status.ToString(), response.Priority, false, fromEmails.Address, fromEmails.Name,
toEmails.Address, toEmails.Name, response.RequesterId.GetValueOrDefault());
}
catch (Exception)
{
ticket = null;
}
return(ticket);
}
