public static string deleteTicket(string tid)
{
TicketSystem tsystem = new TicketSystem();
int i = tsystem.DeleteTicket(tid);
return(i > 0 ? "y" : "n");
}
public void Run()
{
TicketSystem.PrintOptions();
while (_running)
{
PrintMessages();
GetUserInput();
}
Console.Clear();
Console.WriteLine("Goodbye");
}
public string StartETicketingSystem(TicketSystem TicketSystem, string Template, string userId)
{
try
{
ProcessFlowBC ProcessFlowBC = new ProcessFlowBC();
return(ProcessFlowBC.StartETicketingSystem(TicketSystem, Template, userId));
}
catch (Exception ex)
{
throw ex;
}
finally { }
}
public string SaveOrUpdateTicketSystem(TicketSystem TicketSystem)
{
try
{
TicketSystemBC TicketSystemBC = new TicketSystemBC();
return(TicketSystemBC.SaveOrUpdateTicketSystem(TicketSystem));
}
catch (Exception)
{
throw;
}
finally { }
}
public string StartETicketingSystem(TicketSystem TicketSystem, string Template, string userId)
{
try
{
WorkFlowTemplate WorkFlowTemplate = PSF.Get <WorkFlowTemplate>("TemplateName", Template);
//creating process instance
ProcessInstance pi = new ProcessInstance();
pi.CreatedBy = userId;
pi.DateCreated = DateTime.Now;
pi.TemplateId = WorkFlowTemplate.Id;
pi.Status = "Activated";
PSF.SaveOrUpdate <ProcessInstance>(pi);
long pid = pi.Id;
//create object with the pid for FFExport
TicketSystem.InstanceId = pid;
PSF.SaveOrUpdate <TicketSystem>(TicketSystem);
string ticketNo = "ETicket-" + TicketSystem.Id;
TicketSystem.TicketNo = ticketNo;
PSF.SaveOrUpdate <TicketSystem>(TicketSystem);
IList <WorkFlowStatus> WorkFlowStatusList = PSF.GetList <WorkFlowStatus>("TemplateId", WorkFlowTemplate.Id, "ActivityOrder", 1);
foreach (WorkFlowStatus wfs in WorkFlowStatusList)
{
Activity NextActivity = new Activity();
NextActivity.ActivityName = wfs.WFStatus;
NextActivity.ActivityFullName = wfs.Description;
NextActivity.AppRole = wfs.Performer;
NextActivity.Completed = false;
NextActivity.Available = true;
NextActivity.Assigned = false;
NextActivity.Performer = userId;
NextActivity.TemplateId = WorkFlowTemplate.Id;
NextActivity.InstanceId = pid;
NextActivity.NextActOrder = wfs.NextActOrder;
NextActivity.ActivityOrder = wfs.ActivityOrder;
NextActivity.PreviousActOrder = 1;
NextActivity.ProcessRefId = TicketSystem.Id;
NextActivity.CreatedDate = DateTime.Now;
NextActivity.BranchCode = TicketSystem.BranchCode;
NextActivity.DeptCode = TicketSystem.DeptCode;
if (wfs.IsRejectionRequired == true)
{
NextActivity.IsRejApplicable = true;
}
PSF.SaveOrUpdate <Activity>(NextActivity);
}
return(TicketSystem.TicketNo);
}
catch (Exception) { throw; }
}
public bool CompleteActivityTicketSystem(TicketSystem TicketSystem, string Template, string userId, string ActivityName, bool isRejection)
{
try
{
bool retValue = false;
ProcessFlowBC ProcessFlowBC = new ProcessFlowBC();
ProcessFlowBC.CompleteActivityTicketSystem(TicketSystem, Template, userId, ActivityName, isRejection);
retValue = true;
return(retValue);
}
catch (Exception ex)
{
throw ex;
}
finally { }
}
public static string updateticket(string id, string sub, string tat, string qry, string status, string priority, string attachfile)
{
TicketSystem tsystem = new TicketSystem();
Ticket tc = new Ticket();
tc.Id = Convert.ToInt64(id.Trim());
tc.Subject = sub.Trim();
tc.Tat = tat.Trim();
tc.Query = qry.Trim();
tc.Attachment = attachfile;
tc.UpdatedByEmail = HttpContext.Current.Session["AdminSessionID"].ToString();
tc.Status = Convert.ToInt32(status.Trim());
tc.Priority = Convert.ToInt32(priority.Trim());
int i = tsystem.UpdateTicket(tc);
return(i > 0 ? "y" : "n");
}
public static string addticket(string qry, string depid, string roleid, string assigntoemail, string reporttoemail, string status, string priority, string attachfile)
{
TicketSystem tsystem = new TicketSystem();
Ticket tc = new Ticket();
tc.Query = qry.Trim();
tc.Attachment = attachfile;
tc.DepId = depid.Trim();
tc.RoleId = roleid.Trim();
tc.CreatorEmail = HttpContext.Current.Session["AdminSessionID"].ToString();
tc.AssignerRoleId = HttpContext.Current.Session["roleid"].ToString();
tc.AssignToEmail = assigntoemail.Trim();
tc.ReportToEmail = reporttoemail.Trim();
tc.Status = Convert.ToInt32(status.Trim());
tc.Priority = Convert.ToInt32(priority.Trim());
int i = tsystem.CreateTicket(tc);
return(i > 0?"y":"n");
}
public bool UpdateTicketStatus(long TicketId, string TicketStatus)
{
try
{
if (TicketId > 0)
{
TicketSystem TicketSystem = PSF.Get <TicketSystem>(TicketId);
TicketSystem.TicketStatus = TicketStatus;
PSF.Update <TicketSystem>(TicketSystem);
return(true);
}
else
{
return(false);
}
}
catch (Exception)
{ throw; }
}
public void Run()
{
ticketSystem = new TicketSystem();
active = true;
Console.Clear();
Console.WriteLine(@"
___________.__ __ __ ___________ __
\__ ___/|__| ____ | | __ _____/ |\__ ___/___________ ____ | | __ ___________
| | | |/ ___\| |/ // __ \ __\| | \_ __ \__ \ _/ ___\| |/ // __ \_ __ \
| | | \ \___| <\ ___/| | | | | | \// __ \\ \___| <\ ___/| | \/
|____| |__|\___ >__|_ \\___ >__| |____| |__| (____ /\___ >__|_ \\___ >__|
\/ \/ \/ \/ \/ \/ \/
");
ticketSystem.PrintAll();
while (active)
{
System.Console.WriteLine("What would you like to do? (view / new / quit)");
string choice = Console.ReadLine();
GetUserInput(choice);
}
}
public string SaveOrUpdateTicketSystem(TicketSystem TicketSystem)
{
try
{
if (TicketSystem.Id > 0)
{
PSF.SaveOrUpdate <TicketSystem>(TicketSystem);
}
else
{
string ticketNo = "ETicket-" + TicketSystem.Id;
TicketSystem.TicketNo = ticketNo;
PSF.Save <TicketSystem>(TicketSystem);
}
return(TicketSystem.TicketNo);
}
catch (Exception)
{
throw;
}
}
public void SendEmailNotification(TicketSystem objTcktSys, string userid, string activityName, bool?isrejction, string MailBody)
{
try
{
// IList<CampusEmailId> campusemaildet = GetEmailIdByCampus(objTcktSys.BranchCode, ConfigurationManager.AppSettings["CampusEmailType"].ToString());
bool rejection = isrejction ?? true;// false;
UserService us = new UserService();
Dictionary <long, IList <UserAppRole> > userAppRole = new Dictionary <long, IList <UserAppRole> >();
Dictionary <string, object> criteriaUserAppRole = new Dictionary <string, object>();
//Based on activity need to assign the role to get the users
//logic need to be written
criteriaUserAppRole.Add("IsActive", true);
//criteriaUserAppRole.Add("AppCode", "TKT");
//if (activityName == "LogETicket" || activityName == "ResolveETicketRejection" || activityName == "CloseETicket")
//{
// criteriaUserAppRole.Add("RoleCode", "ETR");
//}
//else if (activityName == "ResolveETicket" || activityName == "CloseETicketRejection")
//{ criteriaUserAppRole.Add("RoleCode", "ETC"); }
//else return;
criteriaUserAppRole.Add("AppCode", new string[] { "TKT", "All" });
if (activityName == "LogETicket" || activityName == "ResolveETicketRejection" || activityName == "CloseETicket")
{
criteriaUserAppRole.Add("RoleCode", new string[] { "ETR", "All" });
}
else if (activityName == "ResolveETicket" || activityName == "CloseETicketRejection")
{
criteriaUserAppRole.Add("RoleCode", new string[] { "ETC", "All" });
}
else
{
return;
}
userAppRole = us.GetRoleUsersListWithPagingAndCriteria(0, 1000, string.Empty, string.Empty, criteriaUserAppRole);
//if list userAppRole is null then empty grid
if (userAppRole != null && userAppRole.Count > 0 && userAppRole.First().Key > 0)
{
int count = userAppRole.First().Value.Count;
//if it has values then for each concatenate APP+ROLE
string[] userEmails = new string[count];
int i = 0;
Dictionary <string, object> criteria = new Dictionary <string, object>();
string[] userToEmail = (from u in userAppRole.FirstOrDefault().Value where u.AppCode != "All" && !string.IsNullOrEmpty(u.Email) select u.Email).ToArray();
string[] userBccEmail = (from u in userAppRole.FirstOrDefault().Value where u.AppCode == "All" && !string.IsNullOrEmpty(u.Email) select u.Email).ToArray();
//foreach (UserAppRole uar in userAppRole.First().Value)
//{
// if (!string.IsNullOrWhiteSpace(uar.Email))
// {
// userEmails[i] = uar.Email.Trim();
// }
// i++;
//}
if (userToEmail == null || (userToEmail[0] == null && userToEmail.Length == 0))
{
return;
}
if (userToEmail != null && userToEmail.Length > 0)
{
string SendEmail = ConfigurationManager.AppSettings["SendEmailOption"];
string From = ConfigurationManager.AppSettings["From"];
if (SendEmail == "false")
{
return;
}
else
{
try
{
System.Net.Mail.MailMessage mail = new System.Net.Mail.MailMessage();
mail.Subject = "e-Ticket Notification" + objTcktSys.TicketNo + " "; string msg = "";
foreach (string s in userToEmail)
{
if (!string.IsNullOrWhiteSpace(s))
{
bool IsValid = IsValidEmail(s);
if (IsValid == true)
{
mail.To.Add(s);
}
}
}
if (userBccEmail != null && userBccEmail.Length > 0)
{
foreach (string s in userBccEmail)
{
if (!string.IsNullOrWhiteSpace(s))
{
bool IsValid = IsValidEmail(s);
if (IsValid == true)
{
mail.Bcc.Add(s);
}
}
}
}
switch (activityName)
{
case "LogETicket":
{
msg += "An e-Ticket " + objTcktSys.TicketNo + " has been Logged for the module " + objTcktSys.Module + " with " + objTcktSys.Priority + " priority. The e-Ticket is Raised by " + userid + ". Please try resolving the ticket based on Priority. The summary of the ticket is <b><i>\"" + objTcktSys.Summary + "\"</i></b> ";
break;
}
case "ResolveETicket":
{
if (rejection)
{
msg += "An e-Ticket " + objTcktSys.TicketNo + " has been Rejected for the module " + objTcktSys.Module + ". The e-Ticket is Rejected for additional information by " + userid + ". Please try replying the same based on the comments.<b><i>\"" + ShowComments(objTcktSys.Id, userid, "ResolveETicket", "Rejection", objTcktSys.TicketNo) + "\"</i></b>";
msg = msg + CommentSummary(objTcktSys.Id, userid, "ResolveETicket", "Rejection", objTcktSys.TicketNo);
}
else
{
msg += "An e-Ticket " + objTcktSys.TicketNo + " has been Resolved for the module " + objTcktSys.Module + ". The e-Ticket is Resolved by " + userid + " with comments <b><i>\"" + ShowComments(objTcktSys.Id, userid, "ResolveETicket", "Resolution", objTcktSys.TicketNo) + "\"</i></b>. Please verify the same and complete/Reject based on the results. ";
msg = msg + CommentSummary(objTcktSys.Id, userid, "ResolveETicket", "Rejection", objTcktSys.TicketNo);
}
break;
}
case "ResolveETicketRejection":
{
msg += "An e-Ticket " + objTcktSys.TicketNo + " has been Replied for the module " + objTcktSys.Module + ".by " + userid + " with Comments. <b><i>\"" + ShowComments(objTcktSys.Id, userid, "ResolveETicketRejection", "Resolution", objTcktSys.TicketNo) + "\"</i></b>. Please try resolving the same based on the reply comments. ";
msg = msg + CommentSummary(objTcktSys.Id, userid, "ResolveETicket", "Rejection", objTcktSys.TicketNo);
break;
}
case "CloseETicketRejection":
{
if (rejection)
{
msg += "";
}
else
{
msg += "An e-Ticket " + objTcktSys.TicketNo + " has been Rejected for the module " + objTcktSys.Module + ". The e-Ticket is Rejected by " + userid + " <b><i>\"" + ShowComments(objTcktSys.Id, userid, "CloseETicketRejection", "Resolution", objTcktSys.TicketNo) + "\"</i></b>. Please try resolving the same based on the comments. ";
msg = msg + CommentSummary(objTcktSys.Id, userid, "ResolveETicket", "Rejection", objTcktSys.TicketNo);
}
break;
}
case "CloseETicket":
{
if (rejection)
{
msg += "An e-Ticket " + objTcktSys.TicketNo + " has been Rejected for the module " + objTcktSys.Module + ". The e-Ticket is Rejected for additionnal information by " + userid + " <b><i>\"" + ShowComments(objTcktSys.Id, userid, "CloseETicket", "Rejection", objTcktSys.TicketNo) + "\"</i></b>. Please try replying the same based on the comments. ";
msg = msg + CommentSummary(objTcktSys.Id, userid, "ResolveETicket", "Rejection", objTcktSys.TicketNo);
}
//else msg += "An e-Ticket " + objTcktSys.TicketNo + " has been Completed for the module " + objTcktSys.Module + ". The e-Ticket is Completed by " + userid + " with comments <b><i>\"" + objTcktSys.Comments + "\"</i></b> ";
else
{
msg += "An e-Ticket " + objTcktSys.TicketNo + " has been Completed for the module " + objTcktSys.Module + ". The e-Ticket is Completed by " + userid + " with comments <b><i>\"" + ShowComments(objTcktSys.Id, userid, "CloseETicket", "Resolution", objTcktSys.TicketNo) + "\"</i></b> ";
msg = msg + CommentSummary(objTcktSys.Id, userid, "ResolveETicket", "Rejection", objTcktSys.TicketNo);
}
break;
}
default:
return;
}
MailBody = MailBody.Replace("{{DateTime}}", DateTime.Now.ToString());
MailBody = MailBody.Replace("{{Content}}", msg);
//Body = Body.Replace("{{footer}}", footer);
mail.Body = MailBody;
mail.IsBodyHtml = true;
SmtpClient smtp = new SmtpClient("localhost", 25);
smtp.Host = "smtp.gmail.com";
smtp.DeliveryMethod = SmtpDeliveryMethod.Network;
smtp.EnableSsl = true;
if (From == "live")
{
try
{
mail.From = new MailAddress("*****@*****.**");
smtp.Credentials = new System.Net.NetworkCredential
("*****@*****.**", "Spring@2k14");
smtp.Send(mail);
}
catch (Exception ex)
{
#region saveorupdate Errorlog
OrdersService OrdSer = new OrdersService();
ErrorLog err = new ErrorLog();
err.Controller = "EmailHelper";
err.Action = "SendEmailNotification";
err.Err_Desc = ex.ToString();
err.CreatedDate = DateTime.Now;
OrdSer.SaveOrUpdateErrorLog(err);
#endregion
if (ex.Message.Contains("quota"))
{
mail.From = new MailAddress("*****@*****.**");
smtp.Credentials = new System.Net.NetworkCredential
("*****@*****.**", "Ginger@27");
smtp.Send(mail);
}
else
{
mail.From = new MailAddress("*****@*****.**");
smtp.Credentials = new System.Net.NetworkCredential
("*****@*****.**", "JohnSGrasiasXcd");
smtp.Send(mail);
}
}
}
else if (From == "test")
{
mail.From = new MailAddress("*****@*****.**");
smtp.Credentials = new System.Net.NetworkCredential
("*****@*****.**", "Spring@2k14");
//this is to send email to test mail only to avoid mis communication to the parent
// mail.To.Add("*****@*****.**");
smtp.Send(mail);
}
EmailLog el = new EmailLog();
el.Id = 0;
el.EmailTo = mail.To.ToString();
el.EmailCC = mail.CC.ToString();
if (mail.Bcc.ToString().Length < 3990)
{
el.EmailBCC = mail.Bcc.ToString();
}
el.Subject = mail.Subject.ToString();
if (mail.Body.ToString().Length < 3990)
{
el.Message = msg;
}
el.EmailDateTime = DateTime.Now;
el.BCC_Count = mail.Bcc.Count;
el.Module = "ETicket";
//create the admission management object
MastersService msObj = new MastersService();
//log the email to the database
msObj.CreateOrUpdateEmailLog(el);
}
catch (Exception ex)
{
#region saveorupdate Errorlog
OrdersService OrdSer = new OrdersService();
ErrorLog err = new ErrorLog();
err.Controller = "EmailHelper";
err.Action = "SendEmailNotification";
err.Err_Desc = ex.ToString();
err.CreatedDate = DateTime.Now;
OrdSer.SaveOrUpdateErrorLog(err);
#endregion
throw ex;
}
}
}
}
}
catch (Exception ex)
{
#region saveorupdate Errorlog
OrdersService OrdSer = new OrdersService();
ErrorLog err = new ErrorLog();
err.Controller = "EmailHelper";
err.Action = "SendEmailNotification";
err.Err_Desc = ex.ToString();
err.CreatedDate = DateTime.Now;
OrdSer.SaveOrUpdateErrorLog(err);
#endregion
ExceptionPolicy.HandleException(ex, "TicketingSystem");
throw ex;
}
}
public static List <Employee> GetReportTo(string depid, string assignuserid)
{
TicketSystem tsystem = new TicketSystem();
return(tsystem.ReportingRoleList(depid, HttpContext.Current.Session["roleid"].ToString(), HttpContext.Current.Session["AdminSessionID"].ToString(), assignuserid));
}
public static List <Employee> GetAssignTo(string roleid)
{
TicketSystem tsystem = new TicketSystem();
return(tsystem.EmployeeList(roleid, HttpContext.Current.Session["AdminSessionID"].ToString()));
}
public static List <Role> GetRoles(string depid)
{
TicketSystem tsystem = new TicketSystem();
return(tsystem.RoleList(depid, HttpContext.Current.Session["roleid"].ToString()));
}
public static List <Department> GetDepartments()
{
TicketSystem tsystem = new TicketSystem();
return(tsystem.DepartmentList());
}
public bool CompleteActivityTicketSystem(TicketSystem TicketSystem, string Template, string userId, string ActivityName, bool isRejection)
{
bool retValue = false;
try
{
PSF.SaveOrUpdate <TicketSystem>(TicketSystem);
WorkFlowTemplate WorkFlowTemplate = PSF.Get <WorkFlowTemplate>("TemplateName", Template);
//close the current activity
Activity CurrentActivity = PSF.Get <Activity>("InstanceId", TicketSystem.InstanceId, "ActivityName", ActivityName, "Completed", false);
if (CurrentActivity != null)
{
//if current activity doesnt need any rejection and there is no rejection then it will be completed
//otherwise once the rejection resolved then it will be completed
//this need to be obdated as waiting
if (CurrentActivity.IsRejApplicable == true && isRejection == true)
{
CurrentActivity.BranchCode = TicketSystem.BranchCode;
CurrentActivity.DeptCode = TicketSystem.DeptCode;
CurrentActivity.Completed = true;
CurrentActivity.Available = false;
CurrentActivity.Assigned = false;
CurrentActivity.Performer = userId;
PSF.SaveOrUpdate(CurrentActivity);
}
else
{
Activity WaitingAct = PSF.Get <Activity>("WaitingFor", CurrentActivity.Id);
if (WaitingAct != null)
{
CurrentActivity.BranchCode = TicketSystem.BranchCode;
CurrentActivity.DeptCode = TicketSystem.DeptCode;
CurrentActivity.Waiting = false;
PSF.SaveOrUpdate(CurrentActivity);
WaitingAct.Completed = true;
WaitingAct.Assigned = false;
WaitingAct.Available = false;
}
CurrentActivity.BranchCode = TicketSystem.BranchCode;
CurrentActivity.DeptCode = TicketSystem.DeptCode;
CurrentActivity.Completed = true;
CurrentActivity.Available = false;
CurrentActivity.Assigned = false;
CurrentActivity.Performer = userId;
if (CurrentActivity.ActivityName == "CompleteETicket")
{
TicketSystem.IsTicketCompleted = true;
PSF.Update <TicketSystem>(TicketSystem);
ProcessInstance pi = PSF.Get <ProcessInstance>(TicketSystem.InstanceId);
pi.Status = "Completed"; PSF.SaveOrUpdate <ProcessInstance>(pi);
TicketSystem.Status = "Completed";
PSF.SaveOrUpdate <TicketSystem>(TicketSystem);
}
PSF.SaveOrUpdate(CurrentActivity);
}
}
//trigger the next activity //we need to check whether parallel activities are there to complete
//activities that are coming in the next order
IList <WorkFlowStatus> WorkFlowStatusList = PSF.GetList <WorkFlowStatus>("TemplateId", WorkFlowTemplate.Id, "ActivityOrder", CurrentActivity.NextActOrder);
//checking parallel activities get the current order of activities
Dictionary <string, object> WaitCriteria = new Dictionary <string, object>();
WaitCriteria.Add("TemplateId", WorkFlowTemplate.Id);
WaitCriteria.Add("ActivityOrder", CurrentActivity.ActivityOrder);
WaitCriteria.Add("InstanceId", CurrentActivity.InstanceId);
Dictionary <long, IList <Activity> > conditionList = PSF.GetListWithSearchCriteriaCount <Activity>(0, 100, string.Empty, string.Empty, WaitCriteria);
if (conditionList != null && conditionList.Count > 0)
{
IList <Activity> conditionWaitList = conditionList.First().Value;
bool? waiting = false;
foreach (Activity a in conditionWaitList)
{
if (a.Completed == false && waiting == false)
{
waiting = true;
}
}
retValue = true;
if (waiting == true)
{
if (CurrentActivity.IsRejApplicable == true && isRejection == true)
{
}
else
{
return(retValue);
}
}
}
if (WorkFlowStatusList != null && WorkFlowStatusList.Count > 0)
{
//if it is rejection flow then build the logic here
//{logic goes here }
foreach (WorkFlowStatus wfs in WorkFlowStatusList)
{
//Rejection Activity
if (CurrentActivity.IsRejApplicable == true && isRejection == true)
{
WorkFlowStatus wfsRej = PSF.Get <WorkFlowStatus>("TemplateId", WorkFlowTemplate.Id, "RejectionFor", CurrentActivity.ActivityOrder);
if (wfsRej != null)
{
Activity NextActivityRej = new Activity();
NextActivityRej.CreatedDate = DateTime.Now;
NextActivityRej.ActivityName = wfsRej.WFStatus;
if (NextActivityRej.ActivityName == "CompleteETicket")
{
NextActivityRej.Completed = true;
//ProcessInstance pi = PSF.Get<ProcessInstance>(CallManagement.InstanceId);
//pi.Status = "Completed"; PSF.SaveOrUpdate<ProcessInstance>(pi);
TicketSystem.Status = NextActivityRej.ActivityName;
PSF.SaveOrUpdate <TicketSystem>(TicketSystem);
}
else
{
NextActivityRej.Completed = false;
}
NextActivityRej.ActivityFullName = wfsRej.Description;
NextActivityRej.AppRole = wfsRej.Performer;
NextActivityRej.Performer = userId;
NextActivityRej.TemplateId = WorkFlowTemplate.Id;
NextActivityRej.InstanceId = TicketSystem.InstanceId;
NextActivityRej.NextActOrder = wfsRej.NextActOrder;
NextActivityRej.ActivityOrder = wfsRej.ActivityOrder;
NextActivityRej.PreviousActOrder = wfsRej.PreviousActOrder;
NextActivityRej.ProcessRefId = TicketSystem.Id;
NextActivityRej.RejectionFor = CurrentActivity.Id;
NextActivityRej.Completed = false;
NextActivityRej.Available = true;
NextActivityRej.Assigned = false;
NextActivityRej.BranchCode = TicketSystem.BranchCode;
NextActivityRej.DeptCode = TicketSystem.DeptCode;
PSF.SaveOrUpdate <Activity>(NextActivityRej);
TicketSystem.Status = NextActivityRej.ActivityName;
PSF.SaveOrUpdate <TicketSystem>(TicketSystem);
//CurrentActivity.WaitingFor = NextActivityRej.Id;
//PSF.SaveOrUpdate(CurrentActivity);
}
}
else
{
Activity NextActivity = new Activity();
NextActivity.CreatedDate = DateTime.Now;
if (wfs.IsRejectionRequired == true)
{
NextActivity.IsRejApplicable = true;
}
NextActivity.ActivityName = wfs.WFStatus;
NextActivity.ActivityFullName = wfs.Description;
NextActivity.AppRole = wfs.Performer;
NextActivity.Completed = wfs.WFStatus == "Complete" ? true : false;
NextActivity.Available = wfs.WFStatus != "Complete" ? true : false;
//NextActivity.Performer = userId;
NextActivity.TemplateId = WorkFlowTemplate.Id;
NextActivity.InstanceId = TicketSystem.InstanceId;
NextActivity.NextActOrder = wfs.NextActOrder;
NextActivity.ActivityOrder = wfs.ActivityOrder;
NextActivity.PreviousActOrder = wfs.PreviousActOrder;
NextActivity.ProcessRefId = TicketSystem.Id;
NextActivity.Available = true;
NextActivity.Assigned = false;
NextActivity.Completed = false;
NextActivity.BranchCode = TicketSystem.BranchCode;
NextActivity.DeptCode = TicketSystem.DeptCode;
PSF.SaveOrUpdate <Activity>(NextActivity);
TicketSystem.Status = NextActivity.ActivityName;
PSF.SaveOrUpdate <TicketSystem>(TicketSystem);
}
}
retValue = true;
}
return(retValue);
}
catch (Exception)
{
throw;
}
}
public static Ticket GetTicketDetails(string tid, string creatoremail)
{
TicketSystem tsystem = new TicketSystem();
return(tsystem.SelectTicketByTicketId(tid, creatoremail));
}