internal void Execute(int ticketId, string interactionId)
{
RequestReject requestReject =
RequestReject.Create(
ticketId,
interactionId,
null);
BaseAction action = new OpenMediaRejectAction(Protocol);
action.Request = requestReject;
base.CloneSubscription(ref action);
action.Execute();
}
//拒绝
private void Reject(int ticketId, string interactionId)
{
try
{
RequestReject request =
RequestReject.Create(ticketId,
interactionId,
null);
LogRequest(request.ToString());
protocolManagementService[ISERVER_IDENTIFIER].Send(request);
}
catch (Exception e)
{
LogException(e);
}
}
/// <summary>
/// Rejects the interaction.
/// </summary>
/// <param name="ticketID">The ticket identifier.</param>
/// <param name="interactionID">The interaction identifier.</param>
/// <param name="proxyID">The proxy identifier.</param>
/// <returns></returns>
public OutputValues RejectInteraction(int ticketID, string interactionID, int proxyID, KeyValueCollection data)
{
OutputValues output = OutputValues.GetInstance();
output.Message = string.Empty;
output.MessageCode = string.Empty;
output.ErrorCode = 0;
try
{
RequestReject requestReject = RequestReject.Create();
requestReject.TicketId = ticketID;
requestReject.InteractionId = interactionID;
requestReject.ProxyClientId = proxyID;
requestReject.Extension = data;
ReasonInfo reasonInfo = ReasonInfo.Create();
reasonInfo.ReasonDescription = "Agent has reject this interaction";
requestReject.Reason = reasonInfo;
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage message = Settings.InteractionProtocol.Request(requestReject);
if (message != null)
{
switch (message.Id)
{
case EventAck.MessageId:
EventAck eventInteractionReject = (EventAck)message;
logger.Info("------------RejectInteraction-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("ProxyClientId :" + proxyID);
logger.Info("---------------------------------------------");
logger.Trace(eventInteractionReject.ToString());
output.MessageCode = "200";
output.Message = "Reject Interaction Successful";
break;
case EventError.MessageId:
EventError eventError = (EventError)message;
string LoginErrorCode = Convert.ToString(eventError.ErrorCode);
string LoginErrorDescription = Convert.ToString(eventError.ErrorDescription);
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = "RejectInteraction() : " + LoginErrorDescription;
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Agent Reject Interaction UnSuccessful";
}
}
else
{
logger.Warn("RejectInteraction() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Reject Interaction request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}