public GenericField createGenericField(RightNowCustomObjectFieldAttribute attribute, object value)
{
GenericField genericField = new GenericField();
genericField.name = attribute.Name;
genericField.DataValue = new DataValue();
ItemsChoiceType fieldType = ItemsChoiceType.StringValue;
if (attribute.FieldType != null)
{
fieldType = attribute.FieldType;
}
if (fieldType == ItemsChoiceType.NamedIDValue)
{
NamedID accountID = new NamedID();
accountID.ID = new ID();
long id = 0;
Int64.TryParse(value.ToString(), out id);
accountID.ID.id = id;
accountID.ID.idSpecified = true;
genericField.DataValue.Items = new object[] { accountID };
}
else
{
genericField.DataValue.Items = new object[] { value };
}
//genericField.dataType = (ConnectService.DataTypeEnum)fieldType;
genericField.DataValue.ItemsElementName = new ItemsChoiceType[] { fieldType };
return(genericField);
}
private Contact Contactinfo()
{
Contact newContact = new Contact();
PersonName personName = new PersonName();
personName.First = "conatctname";
personName.Last = "conatctlastname";
newContact.Name = personName;
Email[] emailArray = new Email[1];
emailArray[0] = new Email();
emailArray[0].action = ActionEnum.add;
emailArray[0].actionSpecified = true;
emailArray[0].Address = "*****@*****.**";
NamedID addressType = new NamedID();
ID addressTypeID = new ID();
addressTypeID.id = 1;
addressType.ID = addressTypeID;
addressType.ID.idSpecified = true;
emailArray[0].AddressType = addressType;
emailArray[0].Invalid = false;
emailArray[0].InvalidSpecified = true;
newContact.Emails = emailArray;
return(newContact);
}
internal static AnalyticsReportFilter GetStringAnalyticsReportFilter(string Name, String searchPhrase, int searchOperator, bool specifyAttributes, bool specifyDatatype, bool specifyOperator)
{
//Assigning the filter as defined on the RightNow Analytics Report
AnalyticsReportFilter filter = new AnalyticsReportFilter();
if (specifyAttributes)
{
AnalyticsReportFilterAttributes attribute = new AnalyticsReportFilterAttributes();
attribute.Editable = false;
attribute.Required = false;
filter.Attributes = attribute;
}
if (specifyDatatype)
{
NamedID datatype = new NamedID();
datatype.Name = Name.GetType().ToString();
filter.DataType = datatype;
}
filter.Name = Name;
if (specifyOperator)
{
filter.Operator = new NamedID {
ID = new ID {
id = searchOperator, idSpecified = true
}
}
}
;
filter.Values = new String[] { searchPhrase };
return(filter);
}
/// <summary>
/// Create Named ID type Data Value for NamedID as input
/// </summary>
/// <param name="namedvalue"></param>
/// <returns></returns>
private DataValue createNamedID(NamedID namedvalue)
{
DataValue dv = new DataValue();
dv.Items = new Object[] { namedvalue };
dv.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.NamedIDValue };
return(dv);
}
internal static NamedID CreateNamedID(string name)
{
var result = new NamedID
{
Name = name
};
return(result);
}
private void updateIncidents(int incidentContactId)
{
// query incidents ids with the _socialChannelAccountId
String query = "select I.ID from Incident I where I.CustomFields.Accelerator.srm_social_channel_account_id=" + _socialChannelAccountId;
String[] rowData = null;
rowData = ConfigurationSetting.rnSrv.queryData(query);
if (rowData.Length == 0)
{
return;
}
RNObject[] updateIncidents = new RNObject[rowData.Length];
int i = 0;
UpdateProcessingOptions updateProcessingOptions = new UpdateProcessingOptions();
updateProcessingOptions.SuppressExternalEvents = false;
updateProcessingOptions.SuppressRules = false;
foreach (String incidentIdString in rowData)
{
Incident incidentToUpdate = new Incident();
ID incidentToUpdateId = new ID();
incidentToUpdateId.id = Convert.ToInt32(incidentIdString);
incidentToUpdateId.idSpecified = true;
incidentToUpdate.ID = incidentToUpdateId;
NamedID contactIdNamedID =
new NamedID
{
ID = new ID
{
id = incidentContactId,
idSpecified = true
}
};
incidentToUpdate.PrimaryContact = new IncidentContact();
incidentToUpdate.PrimaryContact.Contact = contactIdNamedID;
updateIncidents[i] = incidentToUpdate;
i++;
ConfigurationSetting.logWrap.DebugLog(logMessage: String.Format(Properties.Resources.UpdateIncidentMessage, incidentToUpdateId.id, incidentContactId));
}
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = "Update incidents";
ConfigurationSetting.client.Update(clientInfoHeader, updateIncidents, updateProcessingOptions);
}
internal static NamedID CreateNamedID(long id)
{
var result = new NamedID
{
ID = new ID
{
idSpecified = true,
id = id
},
};
return(result);
}
/// <summary>
/// Create Named ID type data value for Name
/// </summary>
/// <param name="name"></param>
/// <returns> DataValue</returns>
private DataValue createNamedIDDataValueForName(string name)
{
NamedID namedID = new NamedID();
namedID.Name = name;
DataValue dv = new DataValue();
dv.Items = new Object[] { namedID };
dv.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.NamedIDValue };
return(dv);
}
/// <summary>
/// Create a generic namedID field
/// </summary>
/// <param name="name"></param>
/// <param name="value"></param>
/// <returns></returns>
public static GenericField CreateGenericNamedIDField(string name, NamedID value)
{
GenericField f = new GenericField();
f.dataType = DataTypeEnum.NAMED_ID;
f.dataTypeSpecified = true;
f.name = name;
f.DataValue = new DataValue();
f.DataValue.Items = new object[1];
f.DataValue.Items[0] = value;
f.DataValue.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.NamedIDValue };
return(f);
}
/// <summary>
/// Create Named ID type data value
/// </summary>
/// <param name="idVal"></param>
/// <returns> DataValue</returns>
private DataValue createNamedIDDataValue(long idVal)
{
ID id = new ID();
id.id = idVal;
id.idSpecified = true;
NamedID namedID = new NamedID();
namedID.ID = id;
DataValue dv = new DataValue();
dv.Items = new Object[] { namedID };
dv.ItemsElementName = new ItemsChoiceType[] { ItemsChoiceType.NamedIDValue };
return(dv);
}
public void DestroyReasoncodes(long config)
{
List <RNObject> destroyfields = new List <RNObject>();
List <ScreenPopOptions> profiledata = new List <ScreenPopOptions>(GetObjects <ScreenPopOptions>(string.Format(" where ScreenPopConfigID={0}", config)));
foreach (ScreenPopOptions rn in profiledata)
{
_icGenericObject = new GenericObject();
_rnObjType.Namespace = OracleCtiObjectStrings.ScreenPopPackageName;
_rnObjType.TypeName = OracleCtiObjectStrings.ScreenPopOptions;
_icGenericObject.ObjectType = _rnObjType;
NamedID relationid = new NamedID();
ID incID = new ID();
incID.id = config;
incID.idSpecified = true;
relationid.ID = incID;
ID rowid = new ID();
rowid.id = rn.ID;
rowid.idSpecified = true;
_icGenericObject.ID = rowid;
List <GenericField> gfs = new List <GenericField>();
//gfs.Add(createGenericField("AgentEntityID", ItemsChoiceType.NamedIDValue, relationid));
_icGenericObject.GenericFields = gfs.ToArray();
destroyfields.Add(_icGenericObject);
}
if (destroyfields.Count() > 0)
{
DestroyProcessingOptions drop = new DestroyProcessingOptions();
drop.SuppressExternalEvents = false;
drop.SuppressRules = false;
DestroyRequest destroyReq = new DestroyRequest(getClientInfoHeader(), destroyfields.ToArray(), drop);
DestroyResponse destroyRes = getChannel().Destroy(destroyReq);
}
}
private Contact populateContactInfo(string fname,string lname,string email)
{
Contact newContact = new Contact();
PersonName personName = new PersonName();
personName.First = fname;
personName.Last = lname;
newContact.Name = personName;
Email[] emailArray = new Email[1];
emailArray[0] = new Email();
emailArray[0].action = ActionEnum.add;
emailArray[0].actionSpecified = true;
emailArray[0].Address = email;
NamedID addressType = new NamedID();
ID addressTypeID = new ID();
addressTypeID.id = 1;
addressType.ID = addressTypeID;
addressType.ID.idSpecified = true;
emailArray[0].AddressType = addressType;
emailArray[0].Invalid = false;
emailArray[0].InvalidSpecified = true;
newContact.Emails = emailArray;
return newContact;
}
internal static AnalyticsReportFilter GetDateTimeRangeAnalyticsReportFilter(string Name, DateTime fromDateTime, DateTime toDateTime, bool specifyAttributes, bool specifyDatatype, bool specifyOperator, bool appendEndingZ)
{
//Assigning the filter as defined on the RightNow Analytics Report
AnalyticsReportFilter filter = new AnalyticsReportFilter();
if (specifyAttributes)
{
AnalyticsReportFilterAttributes attribute = new AnalyticsReportFilterAttributes();
attribute.Editable = false;
attribute.Required = false;
filter.Attributes = attribute;
}
if (specifyDatatype)
{
NamedID datatype = new NamedID();
datatype.Name = "Date Time";
filter.DataType = datatype;
}
filter.Name = Name;
if (fromDateTime > DateTime.MinValue && toDateTime > DateTime.MinValue)
{
if (specifyDatatype)
{
filter.Operator = new NamedID {
ID = new ID {
id = ANALYTICS_FILTER_RANGE, idSpecified = true
}
}
}
;
if (appendEndingZ)
{
filter.Values = new[] { fromDateTime.ToString("s") + "Z", toDateTime.ToString("s") + "Z" }
}
;
else
{
filter.Values = new[] { fromDateTime.ToString("s"), toDateTime.ToString("s") }
};
}
else
{
if (fromDateTime > DateTime.MinValue)
{
if (specifyDatatype)
{
filter.Operator = new NamedID {
ID = new ID {
id = ANALYTICS_FILTER_GREATER_THAN_OR_EQUAL, idSpecified = true
}
}
}
;
if (appendEndingZ)
{
filter.Values = new[] { fromDateTime.ToString("s") + "Z" }
}
;
else
{
filter.Values = new[] { fromDateTime.ToString("s") }
};
}
else if (toDateTime > DateTime.MinValue)
{
if (specifyDatatype)
{
filter.Operator = new NamedID {
ID = new ID {
id = ANALYTICS_FILTER_LESS_THAN_OR_EQUAL, idSpecified = true
}
}
}
;
if (appendEndingZ)
{
filter.Values = new[] { toDateTime.ToString("s") + "Z" }
}
;
else
{
filter.Values = new[] { toDateTime.ToString("s") }
};
}
}
return(filter);
}
/* this method is called from framework to show the report row (data)
* It combines the incident report (ConfigurationSetting.incidentsByContactReportID)
* and the ServiceRequest.LookupSRbyContactPartyID(contactPartyID)
* Currently this list is only showing certain fields (because of combining 2 lists with common fields)
* The Right Now incidents by a contact report is hidden, meaning the Report control of a contact
* workspace tab is based on the EBS Service Request List Table report definition
* Also, do not change the default column heading of Right Now incidents by a contact report
* (they are hard coded to uppercase). Because they are hidden anyway.
* The EBS Service Request List Table report definition column headings can be changed and those are
* the ones being displayed.
*/
public override IList <IReportRow> GetRows(IList <string> columns, IReportFilterNode filterNode)
{
IList <IReportRow> reportRows = new List <IReportRow>();
IRecordContext _context = ((EBSVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
if (_context == null)
{
return(reportRows);
}
IContact contactRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
/* report framework refresh every 30 sec (default) even though the tab is not active
* so need to check contactRecord for null (when the editor is different)
*/
if (contactRecord == null)
{
return(reportRows);
}
int contactPartyID = 0;
// get the ebs contact party custom attribute on the contact workspace
contactPartyID = getContactPartyIdCustomAttr(contactRecord);
// following to get the rNow incidents report and filter is the rNow contactID
AnalyticsReport reportIncident = new AnalyticsReport();
ID rId = new ID();
rId.id = ConfigurationSetting.incidentsByContactReportID;
rId.idSpecified = true;
reportIncident.ID = rId;
byte[] outByte = new byte[1000];
AnalyticsReportFilter[] filter = new AnalyticsReportFilter[3];
filter[0] = new AnalyticsReportFilter();
String[] filterString = new String[1];
filterString[0] = "" + contactRecord.ID;
filter[0].Values = filterString;
filter[0].Name = "Contact"; // incidents by a contact, thus Contact filter
NamedID datatype = new NamedID();
datatype.Name = "Integer";
filter[0].DataType = datatype;
reportIncident.Filters = filter;
ClientInfoHeader _cih = new ClientInfoHeader();
_cih.AppID = "Accelerator Report Add-In";
Stopwatch stopwatch = new Stopwatch();
stopwatch.Start();
CSVTableSet tableSet = ConfigurationSetting.client.RunAnalyticsReport(
_cih, reportIncident, 100, 0, "\t", false, false, out outByte
);
stopwatch.Stop();
string logMessage = "Called RightNowSyncPortClient.RunAnalyticsReport." +
"reportID: " + ConfigurationSetting.incidentsByContactReportID;
ConfigurationSetting.logWrap.DebugLog(0, contactRecord.ID, logMessage: logMessage, timeElapsed: (int)stopwatch.ElapsedMilliseconds);
CSVTable[] csvTables = tableSet.CSVTables;
CSVTable table = csvTables[0];
string[] rowData = table.Rows;
int rNowIncidentCount = table.Rows.Length;
int srVirtualTableCount = this.Columns.Count;
string[] colHeadingIncidentReport = table.Columns.Split('\t');
foreach (String commaRow in table.Rows)
{
ReportDataRow reportDataRow = new ReportDataRow(srVirtualTableCount);
string[] colValue = commaRow.Split('\t');
// the report output is stored as <columnHeading, value>
Dictionary <string, string> dictRow = new Dictionary <string, string>();
int i = 0;
foreach (string val in colValue)
{ /* make the column heading upper case (because the custom attribute heading
* in the report designer sometime all in lower case, sometime the reverse)
*/
dictRow.Add(colHeadingIncidentReport[i].ToUpper(), val);
i++;
}
addRnowIncidentRow(ref columns, ref reportDataRow, ref reportRows, dictRow);
}
if (contactPartyID > 0)
{
ServiceRequest[] sRs = ServiceRequest.LookupSRbyContactPartyID(contactPartyID, 0, contactRecord.ID);
foreach (ServiceRequest req in sRs)
{
ReportDataRow reportDataRow = new ReportDataRow(this.Columns.Count);
if (req != null) // live ebs row 316 of 319 of contact 4431 return null
{
addEBSsrRow(ref columns, ref reportDataRow, ref reportRows, req);
}
}
}
return(reportRows);
}
/* this method is called from framework to show the report row (data)
* refer to QA 140910-000144 for the story
* It combines the incident report (ConfigurationSetting.incidentsByContactReportID)
* and the ServiceRequest.LookupSRbyContactPartyID(contactPartyID)
* Currently this list is only showing certain fields (because of combining 2 lists with common fields)
* The Right Now incidents by a contact report is hidden, meaning the Report control of a contact
* workspace tab is based on the Siebel Service Request List Table report definition
* Also, do not change the default column heading of Right Now incidents by a contact report
* (they are hard coded to uppercase). Because they are hidden anyway.
* The Siebel Service Request List Table report definition column headings can be changed and those are
* the ones being displayed.
*/
public override IList<IReportRow> GetRows(IList<string> columns, IReportFilterNode filterNode)
{
IList<IReportRow> reportRows = new List<IReportRow>();
IRecordContext _context = ((SiebelVirtualReportTablesPackage)this.Parent)._globalContext.AutomationContext.CurrentWorkspace;
if (_context == null)
return reportRows;
IContact contactRecord = _context.GetWorkspaceRecord(RightNow.AddIns.Common.WorkspaceRecordType.Contact) as IContact;
/* if auto refresh every x sec is enabled even though the tab is not active
* so need to check contactRecord for null (when the editor is different)
*/
if (contactRecord == null)
return reportRows;
string contactPartyID = null;
// get the ebs contact party custom attribute on the contact workspace
contactPartyID = getContactPartyIdCustomAttr(contactRecord);
// following to get the rNow incidents report and filter is the rNow contactID
AnalyticsReport reportIncident = new AnalyticsReport();
ID rId = new ID();
rId.id = ConfigurationSetting.incidentsByContactReportID;
rId.idSpecified = true;
reportIncident.ID = rId;
byte[] outByte = new byte[1000];
AnalyticsReportFilter[] filter = new AnalyticsReportFilter[3];
filter[0] = new AnalyticsReportFilter();
String[] filterString = new String[1];
filterString[0] = "" + contactRecord.ID;
filter[0].Values = filterString;
filter[0].Name = "Contact"; // incidents by a contact, thus Contact filter
NamedID datatype = new NamedID();
datatype.Name = "Integer";
filter[0].DataType = datatype;
reportIncident.Filters = filter;
ClientInfoHeader _cih = new ClientInfoHeader();
_cih.AppID = "Accelerator Report Add-In";
Stopwatch stopwatch = new Stopwatch();
stopwatch.Start();
CSVTableSet tableSet = ConfigurationSetting.client.RunAnalyticsReport(
_cih, reportIncident, 100, 0, "\t", false, false, out outByte
);
stopwatch.Stop();
string logMessage = "Called RightNowSyncPortClient.RunAnalyticsReport." +
"reportID: " + ConfigurationSetting.incidentsByContactReportID;
ConfigurationSetting.logWrap.DebugLog(0, contactRecord.ID, logMessage: logMessage, timeElapsed: (int)stopwatch.ElapsedMilliseconds);
CSVTable[] csvTables = tableSet.CSVTables;
CSVTable table = csvTables[0];
string[] rowData = table.Rows;
int rNowIncidentCount = table.Rows.Length;
int srVirtualTableCount = this.Columns.Count;
string[] colHeadingIncidentReport = table.Columns.Split('\t');
foreach (String commaRow in table.Rows)
{
ReportDataRow reportDataRow = new ReportDataRow(srVirtualTableCount);
string[] colValue = commaRow.Split('\t');
// the report output is stored as <columnHeading, value>
Dictionary<string, string> dictRow = new Dictionary<string, string>();
int i = 0;
foreach (string val in colValue)
{ /* make the column heading upper case (because the custom attribute heading
* in the report designer sometime all in lower case, sometime the reverse)
*/
dictRow.Add(colHeadingIncidentReport[i].ToUpper(), val);
i++;
}
addRnowIncidentRow(ref columns, ref reportDataRow, ref reportRows, dictRow);
}
if (contactPartyID != null)
{
ServiceRequest[] sRs = ServiceRequest.LookupSRbyContactPartyID(columns, contactPartyID, 0, contactRecord.ID);
if (sRs == null)
return reportRows;
foreach (ServiceRequest req in sRs)
{
ReportDataRow reportDataRow = new ReportDataRow(this.Columns.Count);
if (req != null) // live ebs row 316 of 319 of contact 4431 return null
addSiebelSrRow(ref columns, ref reportDataRow, ref reportRows, req);
}
}
return reportRows;
}
/// <summary>
/// Method called to update the social channel
/// </summary>
/// <param name="incident"></param>
private void updateSocialChannelAccount(IIncident incident)
{
// get it again
_socialChannelAccountId = ConfigurationSetting.getSrmStringCustomAttrInt(incident, "srm_social_channel_account_id");
if (_socialChannelAccountId == 0)
{
ConfigurationSetting.logWrap.DebugLog(logMessage: String.Format(Properties.Resources.SocialChannelEmptyError, incident.ID));
return;
}
/* Custom Object: SocialChannelAccount
*
*/
int incidentContactId = 0;
foreach (IInc2Contact c in incident.Contact)
{
if (c.Prmry == true)
{
incidentContactId = (int)c.Cid;
}
}
Boolean toUpdate = false;
// if incident's contact is changed
if (_incidentContactIdWhenLoaded != incidentContactId)
{
// check if updated incidentContactId same as SocialChannelAccount.ContactId
if (_socialChannelAccountId != 0 && incidentContactId != _socialChannelAccountId)
{
DialogResult result = MessageBox.Show(String.Format(Properties.Resources.ChangeContactReassignMessage, _socialChannelUserName), Properties.Resources.Info, MessageBoxButtons.OK, MessageBoxIcon.Information);
if (result == DialogResult.OK)
{
toUpdate = true;
}
}
// update in Accelerator.SocialChannelAccount
if (toUpdate)
{
// create a row in SocialChannelAccount
ClientInfoHeader clientInfoHeader = new ClientInfoHeader();
clientInfoHeader.AppID = "Update a SocialChannelAccount";
GenericObject go = new GenericObject();
//Set the object type
RNObjectType objType = new RNObjectType();
objType.Namespace = "Accelerator";
objType.TypeName = "SocialChannelAccount";
go.ObjectType = objType;
List <GenericField> gfs = new List <GenericField>();
ID socialAccountId = new ID();
socialAccountId.id = _socialChannelAccountId;
socialAccountId.idSpecified = true;
go.ID = socialAccountId;
NamedID contactIdNamedID =
new NamedID
{
ID = new ID
{
id = incidentContactId,
idSpecified = true
}
};
gfs.Add(createGenericField("ContactId", ItemsChoiceType.NamedIDValue, contactIdNamedID));
go.GenericFields = gfs.ToArray();
RNObject[] objects = new RNObject[] { go };
UpdateProcessingOptions cpo = new UpdateProcessingOptions();
cpo.SuppressExternalEvents = false;
cpo.SuppressRules = false;
ConfigurationSetting.logWrap.DebugLog(logMessage: String.Format(Properties.Resources.UpdateSocialChannelMessage, _socialChannelAccountId, incidentContactId));
ConfigurationSetting.client.Update(clientInfoHeader, objects, cpo);
DialogResult result = MessageBox.Show(String.Format(Properties.Resources.ReassignAllIncidentsMessage, _socialChannelUserName), Properties.Resources.Info, MessageBoxButtons.OKCancel, MessageBoxIcon.Information);
if (result == DialogResult.OK)
{
updateIncidents(incidentContactId);
}
}
}
}
