} // sendAlert
private bool Escalate(MRequest request)
{
// Get Supervisor
MUser supervisor = request.GetSalesRep(); // self
int supervisor_ID = request.GetSalesRep().GetSupervisor_ID();
if ((supervisor_ID == 0) && (m_model.GetSupervisor_ID() != 0))
{
supervisor_ID = m_model.GetSupervisor_ID();
}
if ((supervisor_ID != 0) && (supervisor_ID != request.GetAD_User_ID()))
{
supervisor = MUser.Get(GetCtx(), supervisor_ID);
}
// Escalated: Request {0} to {1}
String subject = Msg.GetMsg(m_client.GetAD_Language(), "RequestEscalate",
new String[] { request.GetDocumentNo(), supervisor.GetName() });
String to = request.GetSalesRep().GetEMail();
if ((to == null) || (to.Length == 0))
{
log.Warning("SalesRep has no EMail - " + request.GetSalesRep());
}
else
{
m_client.SendEMail(request.GetSalesRep_ID(), subject, request.GetSummary(), request.CreatePDF());
}
// Not the same - send mail to supervisor
if (request.GetSalesRep_ID() != supervisor.GetAD_User_ID())
{
to = supervisor.GetEMail();
if ((to == null) || (to.Length == 0))
{
log.Warning("Supervisor has no EMail - " + supervisor);
}
else
{
m_client.SendEMail(supervisor.GetAD_User_ID(), subject, request.GetSummary(), request.CreatePDF());
}
}
// ----------------
request.SetDueType();
request.SetIsEscalated(true);
request.SetResult(subject);
return(request.Save());
} // escalate