public ListModelBase <GmsExcludedCustomerViewModel, OutboundCallQueueFilter> GetExcludedCustomers(int pageNumber, int pageSize, ModelFilterBase filter, out int totalRecords)
{
var outboundCallQueueFilter = filter as OutboundCallQueueFilter ?? new OutboundCallQueueFilter();
var organization = _organizationRepository.GetOrganizationbyId(outboundCallQueueFilter.HealthPlanId);
CallQueue callQueue = null;
var criteria = _healthPlanCallQueueCriteriaRepository.GetById(outboundCallQueueFilter.CriteriaId);
callQueue = _callQueueRepository.GetById(outboundCallQueueFilter.CallQueueId > 0 ? outboundCallQueueFilter.CallQueueId : criteria.CallQueueId);
outboundCallQueueFilter.CallQueueId = callQueue.Id;
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(outboundCallQueueFilter);
var excludedCustomers = _gmsExcludedCustomerRepository.GetExcludedCallQueueCustomers(pageNumber, pageSize, outboundCallQueueFilter, callQueue, outboundCallQueueFilter.SuppressionType, out totalRecords);
var model = new ExcludedCustomerListModel {
Filter = outboundCallQueueFilter
};
var customerIds = excludedCustomers.Where(x => x.CustomerId.HasValue).Select(x => x.CustomerId.Value).ToArray();
if (!customerIds.IsNullOrEmpty())
{
var customers = _customerRepository.GetCustomers(customerIds);
var customTags = _corporateCustomerCustomTagRepository.GetByCustomerIds(customerIds);
model.Collection = Create(excludedCustomers, customers, customTags, organization);
return(model);
}
model.Collection = Create(excludedCustomers, null, null, organization);
return(model);
}
public HealthPlanCallQueueCriteria GetSystemGeneratedCallQueueCriteria(long callQueueId, long healthPlanId, long?organizationUserRoleId, long campaignId, long?criterialId = null)
{
var callQueue = _callQueueRepository.GetById(callQueueId);
HealthPlanCallQueueCriteria criteria = null;
if (callQueue.Category == HealthPlanCallQueueCategory.LanguageBarrier)
{
criteria = _healthPlanCallQueueCriteriaRepository.GetQueueCriteriaForQueue(callQueueId, healthPlanId);
}
else
{
criteria = criterialId.HasValue
? _healthPlanCallQueueCriteriaRepository.GetById(criterialId.Value)
: _healthPlanCallQueueCriteriaRepository.GetQueueCriteria(callQueueId, organizationUserRoleId, healthPlanId, DateTime.Today);
}
return(criteria);
}
public ListModelBase <CallQueueCustomersReportModel, OutboundCallQueueFilter> GetCallQueueCustomers(int pageNumber, int pageSize, ModelFilterBase filter, out int totalRecords)
{
var callQueueFilter = filter as OutboundCallQueueFilter;
callQueueFilter = callQueueFilter ?? new OutboundCallQueueFilter();
if (!callQueueFilter.CustomTags.IsNullOrEmpty())
{
callQueueFilter.CustomCorporateTag = string.Join(",", callQueueFilter.CustomTags);
}
var criteria = _callQueueCriteriaRepository.GetById(callQueueFilter.CriteriaId);
var callQueueId = callQueueFilter.CallQueueId;
callQueueFilter.CallQueueId = criteria.CallQueueId;
callQueueFilter.GmsAccountIds = _settings.GmsAccountIds;
//callQueueFilter.NumberOfDays = _settings.CustomerReturnInCallQueue;
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(callQueueFilter);
var callQueue = _callQueueRepository.GetById(callQueueFilter.CallQueueId);
var callqueueCustomersList = new List <CallQueueCustomer>();
totalRecords = 0;
if (criteria.IsQueueGenerated)
{
if (callQueue.Category == HealthPlanCallQueueCategory.CallRound)
{
var customersInQueueList = _callQueueCustomerRepository.GetOutboundCallRoundCallQueue(callQueueFilter, pageNumber, pageSize, callQueue, callQueueFilter.CriteriaId, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.FillEventsHealthPlan)
{
var customersInQueueList = _callQueueCustomerRepository.GetCallQueueCustomerForHealthPlanFillEvents(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, callQueue, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.LanguageBarrier)
{
var customersInQueueList = _callQueueCustomerRepository.GetLanguageBarrierCallQueueCustomer(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, callQueue, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.UncontactedCustomers)
{
var customersInQueueList = _callQueueCustomerRepository.GetUncontactedCallQueueCustomers(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, _settings.NeverBeenCalledInDays, _settings.NoPastAppointmentInDaysUncontactedCustomers, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.NoShows)
{
var customersInQueueList = _callQueueCustomerRepository.GetNoShowCallQueueCustomer(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
else if (callQueue.Category == HealthPlanCallQueueCategory.MailRound)
{
var customersInQueueList = _callQueueCustomerRepository.GetMailRoundCallqueueCustomer(callQueueFilter, pageNumber, pageSize, callQueueFilter.CriteriaId, callQueue, out totalRecords);
callqueueCustomersList = customersInQueueList == null ? new List <CallQueueCustomer>() : customersInQueueList.ToList();
}
}
var organization = _organizationRepository.GetOrganizationbyId(callQueueFilter.HealthPlanId);
var rejectedCustomersStats = _excludedCustomerRepository.GetExcludedCustomers(callQueueFilter, callQueue);
CallQueueCustomersReportModelListModel model = null;
var criteriaModel = _healthPlanCallQueueCriteriaService.GetSystemGeneratedCallQueueCriteria(callQueueFilter.CallQueueId, callQueueFilter.HealthPlanId, null, callQueueFilter.CampaignId.HasValue ? callQueueFilter.CampaignId.Value : 0, callQueueFilter.CriteriaId);
callQueueFilter.CallQueueId = callQueueId;
if (!callqueueCustomersList.IsNullOrEmpty())
{
var customerIds = callqueueCustomersList.Select(x => x.CustomerId.Value);
var customers = _customerRepository.GetCustomers(customerIds.ToArray());
var corporateAccount = ((IUniqueItemRepository <CorporateAccount>)_corporateAccountRepository).GetById(callQueueFilter.HealthPlanId);
var corporateCustomTags = _corporateCustomerCustomTagRepository.GetByCustomerIds(customerIds);
model = _callQueueCustomerReportFactory.GetCallQueueCustomersList(callqueueCustomersList, customers, corporateCustomTags, corporateAccount, criteria.IsQueueGenerated, criteriaModel);
}
model = model ?? new CallQueueCustomersReportModelListModel();
model.CallQueueCriteria = criteriaModel;
model.IsQueueGenerated = criteria.IsQueueGenerated;
model.RejectedCustomersStats = rejectedCustomersStats ?? new CallQueueCustomersStatsViewModel();
model.HealthPlanName = organization.Name;
model.CallQueueCategory = callQueue.Category;
model.CallQueueName = callQueue.Name;
model.Filter = callQueueFilter;
return(model);
}
public FillEventCallQueueModel GetEventBasicInfoForCallQueueReport(FillEventsCallQueueFilter filter, int pageSize, out int totalRecords)
{
var criteria = _healthPlanCallQueueCriteriaRepository.GetById(filter.CriteriaId);
if (criteria != null && criteria.IsQueueGenerated == false)
{
totalRecords = 0;
return(new FillEventCallQueueModel
{
Filter = filter,
IsQueueGenerated = false,
CallQueueCriteria = criteria
});
}
var callQueueId = filter.CallQueueId;
filter.CallQueueId = criteria.CallQueueId;
var events = _eventRepository.GetHealthPlanEventsForCallQueue(filter, criteria.Id);
if (events == null || !events.Any())
{
totalRecords = 0;
return(null);
}
var endDate = DateTime.Today.AddDays(criteria.NoOfDays);
events = events.Where(x => x.EventDate.Date <= endDate.Date);
events = _fillEventsCallQueueHelper.GetAllTheEventFilledUnderPecentage(events, criteria.Percentage);
var outboundCallQueueFilter = new OutboundCallQueueFilter
{
CallQueueId = criteria.CallQueueId,
CriteriaId = criteria.Id,
HealthPlanId = criteria.HealthPlanId ?? 0,
Radius = 25,
GmsAccountIds = _settings.GmsAccountIds
};
_healthPlanOutboundCallQueueService.GetAccountCallQueueSettingForCallQueue(outboundCallQueueFilter);
var eventIdsWithCustomers = _callQueueCustomerRepository.GetHealthPlanEventsForCriteria(outboundCallQueueFilter);
events = events.Where(x => (!eventIdsWithCustomers.IsNullOrEmpty() && eventIdsWithCustomers.Contains(x.Id)));
totalRecords = events.Count();
events = events.OrderBy(ev => ev.EventDate).Skip((filter.PageNumber - 1) * pageSize).Take(pageSize);
filter.CallQueueId = callQueueId;
var model = _eventCallQueueHelper.EventBasicInfoListForCallQueue(events);
if (model == null || model.Events.IsNullOrEmpty())
{
return new FillEventCallQueueModel
{
Events = null,
Filter = filter,
IsQueueGenerated = true,
CallQueueCriteria = criteria
}
}
;
return(new FillEventCallQueueModel
{
Events = model.Events,
Filter = filter,
IsQueueGenerated = true,
CallQueueCriteria = criteria
});
}
}