/// <summary>
/// 关闭对话信息
/// </summary>
/// <param name="chatId"></param>
/// <param name="userName"></param>
public static bool CloseChat(string chatId, string closeBy)
{
Trace.WriteLine(string.Format("ChatService.CloseChat(ChatId = {0}，CloseBy＝{1})", chatId, closeBy));
Chat chat = GetChatById(chatId);
if (chat == null)
{
Trace.WriteLine("Waring: ChatService.CloseChat() error ,ChatId " + chatId + " not found");
return(false);
}
if (chat.Status == ChatStatus.Closed)
{
Trace.WriteLine("Waring: ChatService.CloseChat() is closed aleady ,ChatId " + chatId);
try
{
Directory.Delete(ChatTempDataDir + chatId, true);
}
catch (Exception)
{
}
return(true);
}
if (ChatStatusChanged != null)
{
ChatStatusChanged(null, new ChatStatusChangedEventArgs(chatId, ChatStatus.Closed));
}
Message m = new Message();
m.ChatId = chatId;
m.SentDate = DateTime.Now;
m.Type = MessageType.SystemMessage_ToBoth;
m.Text = string.Format("{0}已关闭对话", closeBy);
SendMessage(m);
chat.Status = ChatStatus.Closed;
chat.CloseTime = DateTime.Now;
chat.CloseBy = closeBy;
if (chat.OperatorId == null || chat.OperatorId == "")
{
chat.OperatorId = null;
}
Provider.CloseChat(chat);
VisitSessionService.SetSessionStatus(VisitorService.GetVisitorById(chat.VisitorId).CurrentSessionId, VisitSessionStatus.Visiting);
// 注意: IsOperatorHasActiveChat需要在更改chat status后调用
if (!string.IsNullOrEmpty(chat.OperatorId) && !IsOperatorHasActiveChat(chat.OperatorId) && OperatorService.IsOperatorOnline(chat.OperatorId))
{
OperatorService.SetOperatorStatus(chat.OperatorId, OperatorStatus.Idle);//关闭时改变客服状态
}
return(true);
}
