/// <summary>
/// 客服主动邀请对话
/// </summary>
/// <param name="operatorId">客服ID</param>
/// <param name="visitorId"></param>
public static Chat OperatorRequestChat(string operatorId, string visitorId)
{
Trace.WriteLine(string.Format("ChatService.OperatorRequestChat(OperatorId = {0},VisitorId = {1})", operatorId, visitorId));
Visitor visitor = VisitorService.GetVisitorById(visitorId);
Operator op = OperatorService.GetOperatorById(operatorId);
if (visitor == null || op == null)
{
Trace.WriteLine(string.Format("Error: ChatService.OperatorRequestChat({0},{1}) error Opertor or Visitor is null", operatorId, visitorId));
return(null);
}
Chat chat = new Chat();
chat.IsInviteByOperator = true;
chat.CreateBy = op.NickName;
chat.CreateTime = DateTime.Now;
chat.LastCheckTime = DateTime.Now.Ticks;
chat.AccountId = op.AccountId;
chat.VisitorId = visitorId;
chat.OperatorId = operatorId;
chats.Add(chat);
Provider.AddChat(chat);
op.Status = OperatorStatus.InviteChat;//将客服改为请求中
chat.Status = ChatStatus.Requested;
//VisitSessionService.SetSessionStatus(visitor.CurrentSessionId, VisitSessionStatus.ChatRequesting);
if (OperatorChatRequest != null)
{
var req = new OperatorChatRequestEventArgs(operatorId, visitorId, chat);
OperatorChatRequest(null, req);
}
Message m = new Message();
m.ChatId = chat.ChatId;
m.Text = "正在邀请访客，请稍等...";
m.Type = MessageType.SystemMessage_ToOperator;
SendMessage(m, DateTime.Now.AddMilliseconds(50));
return(chat);
}
