public void testTC_26_VerifyEditUserInfoButtonAndTicketLinkInTicketsTab(Dictionary <String, String> TestData)
{
//Login to Application";
Common.NavigateTo(driver, Util.EnvironmentSettings["Server"]);
Common.Login(driver, TestData["InternalUserName"], TestData["InternalPassword"]);
Dashboard.VerifyPage(driver);
//This step is to Click on Super Search and Select Users icon
Dashboard.ClickOnClosePopUp(driver);
Dashboard.ClickSuperSearchIcon(driver);
Dashboard.ClickAnIconInSuperSearch(driver, "users");
//This step is to Verify Super Search bar and Icon selected in Super Search
Dashboard.VerifySuperSearchBar(driver);
Dashboard.VerifySuperSearchSelectedFilterIsActive(driver, "users");
//This step is to Enter User in Super Search and Verify the result
string[] results = { "Name", "Email", "Client Name", "Client ID" };
Dashboard.EnterTextInSuperSearch(driver, TestData["User"]);
Dashboard.VerifySuperSearchLocationResults(driver, results);
Dashboard.SelectSearchResults(driver, "Client ID", "0");
//This step is to Click on Tickets tab, Click Edit User Info button and Verify Users page
Dashboard.ClickTabInSuperSearch(driver, "Tickets");
Dashboard.ClickEditUserInfoButton(driver);
Selenide.SwitchtoNewWindow(driver);
UserPage.VerifyUsersPage(driver);
Selenide.SwithToFirstWindow(driver);
//This step is to Click on Tickets tab, Click a Ticket link and Verify Tickets page
Dashboard.ClickTabInSuperSearch(driver, "Tickets");
Dashboard.ClickTicketLinkInSuperSearchTicketsTab(driver);
Selenide.SwithToLastWindow(driver);
HelpDesk.VerifyTicketingPage(driver);
}
private int FreeHelpDeskDb(HelpDesk help, HelpDeskInWork in_work)
{
try
{
using (MarketBotDbContext db = new MarketBotDbContext())
{
if (help != null && in_work != null)
{
// освобождаем заявку
help.InWork = false;
//HelpDeskInWork inWork = new HelpDeskInWork { FollowerId = in_work.FollowerId, HelpDeskId = in_work.HelpDeskId, InWork = false, Timestamp = DateTime.Now };
// db.HelpDeskInWork.Add(inWork);
int save = db.SaveChanges();
return(save);
}
else
{
return(-1);
}
}
}
catch (Exception exp)
{
return(-1);
}
}
private async Task <IActionResult> TakeToWork()
{
var WhoItWorkNow = HelpDeskFunction.WhoItWorkNow(HelpDeskId);
HelpDesk = HelpDeskFunction.GetHelpDesk(HelpDeskId);
if (WhoItWorkNow == null || WhoItWorkNow != null && WhoItWorkNow.Follower.Id == FollowerId)
{
var Inwork = HelpDeskFunction.TakeToWork(HelpDeskId, FollowerId);
await SendHelpDesk(HelpDeskId);
//уведомляем сотрудников о том что заявку взяли в работу
BotMessage = new HelpDeskActionNotifiMessage(HelpDesk, Inwork);
await SendMessageAllBotEmployeess(BotMessage.BuildMsg());
return(OkResult);
}
if (WhoItWorkNow != null && WhoItWorkNow.Id != FollowerId) // заявка в обработке у другого пользователя. Отправляем сообщение с вопрос о переназначении
{
BotMessage = new OverridePerformerConfirmMessage(HelpDesk, WhoItWorkNow);
await EditMessage(BotMessage.BuildMsg());
}
return(OkResult);
}
private async Task <IActionResult> SendHelpDesk()
{
try
{
if (HelpDeskId == 0)
{
HelpNumber = Convert.ToInt32(CommandName.Substring(7));
HelpDesk = HelpDeskFunction.HelpDeskFindByNumber(HelpNumber);
}
if (HelpDeskId > 0)
{
HelpDesk = HelpDeskFunction.GetHelpDesk(HelpDeskId);
}
if (HelpDesk != null)
{
AdminHelpDeskMessage adminHelpDesk = new AdminHelpDeskMessage(HelpDesk, FollowerId);
await SendMessage(adminHelpDesk.BuildMsg());
}
return(OkResult);
}
catch
{
return(OkResult);
}
}
private async Task <IActionResult> CloseHelpDesk()
{
var WhoItWorkNow = HelpDeskFunction.WhoItWorkNow(HelpDeskId);
if (WhoItWorkNow.Follower.Id == FollowerId)
{
HelpDesk = HelpDeskFunction.HelpDeskClosed(HelpDeskId, FollowerId);
BotMessage = new AdminHelpDeskMessage(HelpDesk);
await EditMessage(BotMessage.BuildMsg());
//уведомляем всех сотрудников
BotMessage = new HelpDeskActionNotifiMessage(HelpDesk, HelpDesk.HelpDeskAnswer.LastOrDefault());
await SendMessageAllBotEmployeess(BotMessage.BuildMsg());
//уведомляем пользователя который создал заявку о том что заявка закрыта
BotMessage = new HelpDeskEditorMessage(HelpDesk);
await SendMessage(HelpDesk.Follower.ChatId, BotMessage.BuildMsg());
return(OkResult);
}
else
{
await SendMessage(new BotMessage { TextMessage = "Заявка в обработке у " + WhoItWorkNow.Follower.FirstName + " " + WhoItWorkNow.Follower.LastName });
return(OkResult);
}
}
private async Task <IActionResult> AddHelpDeskAnswer()
{
try
{
HelpNumber = Convert.ToInt32(OriginalMessage.Substring(AddCommentForceReply.Length));
HelpDesk = HelpDeskFunction.HelpDeskFindByNumber(HelpNumber);
if (HelpDesk != null)
{
HelpDesk = HelpDeskFunction.AddAnswerComment(HelpDesk.Id, FollowerId, ReplyToMessageText);
BotMessage = new AdminHelpDeskMessage(HelpDesk, FollowerId);
await SendMessage(BotMessage.BuildMsg());
//Уведомляем всех сотрудников
BotMessage = new HelpDeskActionNotifiMessage(HelpDesk, HelpDesk.HelpDeskAnswer.LastOrDefault());
await SendMessageAllBotEmployeess(BotMessage.BuildMsg());
}
return(OkResult);
}
catch
{
return(OkResult);
}
}
public HelpDeskEditorMessage BuildMessage()
{
using (MarketBotDbContext db = new MarketBotDbContext())
{
if (this.HelpDesk == null)
{
this.HelpDesk = db.HelpDesk.Where(h => h.Id == HelpDeskId).Include(h => h.HelpDeskAttachment).FirstOrDefault();
}
if (this.HelpDesk.HelpDeskAttachment == null || this.HelpDesk.HelpDeskAttachment.Count == 0)
{
this.HelpDesk = db.HelpDesk.Where(h => h.Id == this.HelpDesk.Id).Include(h => h.HelpDeskAttachment).FirstOrDefault();
}
}
if (HelpDesk != null && !HelpDesk.Send == true)
{
AddAttachBtn = new InlineKeyboardCallbackButton("Добавить файл", BuildCallData("AddAttachHelpDesk", Bot.HelpDeskBot.ModuleName));
SendBtn = new InlineKeyboardCallbackButton("Отправить заявку", BuildCallData("SendHelpDesk", Bot.HelpDeskBot.ModuleName, HelpDesk.Id));
if (HelpDesk.HelpDeskAttachment != null)
{
base.TextMessage = Bold("Описание проблемы: ") + HelpDesk.Text + NewLine() + Bold("Прикрепленных файлов: ") + HelpDesk.HelpDeskAttachment.Count.ToString();
}
else
{
base.TextMessage = HelpDesk.Text + NewLine() + Bold("Прикрепленных файлов: ") + "0";
}
base.MessageReplyMarkup = new InlineKeyboardMarkup(
new[] {
new[]
{
AddAttachBtn
},
new[]
{
SendBtn
},
});
}
if (HelpDesk != null && HelpDesk.Send == true)
{
if (HelpDesk.HelpDeskAttachment != null)
{
base.TextMessage = Bold("Номер заявки: ") + HelpDesk.Number.ToString() + NewLine()
+ Bold("Дата: ") + HelpDesk.Timestamp.ToString() +
Bold("Описание проблемы: ") + HelpDesk.Text + NewLine() + Bold("Прикрепленных файлов: ") + HelpDesk.HelpDeskAttachment.Count.ToString();
}
else
{
base.TextMessage = HelpDesk.Text + NewLine() + Bold("Прикрепленных файлов: ") + "0";
}
}
return(this);
}
public override BotMessage BuildMsg()
{
using (MarketBotDbContext db = new MarketBotDbContext())
{
if (this.HelpDesk == null && HelpDeskId>0)
this.HelpDesk = db.HelpDesk.Where(h => h.Id == HelpDeskId).Include(h => h.HelpDeskAttachment).FirstOrDefault();
if (HelpDesk != null && this.HelpDesk.HelpDeskAttachment == null && HelpDeskId>0)
this.HelpDesk = db.HelpDesk.Where(h => h.Id == this.HelpDesk.Id).Include(h => h.HelpDeskAttachment).FirstOrDefault();
}
if (HelpDesk!=null && !HelpDesk.Send) //заявка еще не отправлена
{
AddAttachBtn = new InlineKeyboardCallbackButton("Добавить файл", BuildCallData("AddAttachHelpDesk",Bot.HelpDeskBot.ModuleName));
SendBtn = new InlineKeyboardCallbackButton("Отправить заявку", BuildCallData("SendHelpDesk", Bot.HelpDeskBot.ModuleName,HelpDesk.Id));
if (HelpDesk.HelpDeskAttachment != null)
base.TextMessage = Bold("Описание проблемы: ")+ HelpDesk.Text + NewLine() + Bold("Прикрепленных файлов: ") + HelpDesk.HelpDeskAttachment.Count.ToString();
else
base.TextMessage = HelpDesk.Text + NewLine() + Bold("Прикрепленных файлов: ") + "0";
base.MessageReplyMarkup = new InlineKeyboardMarkup(
new[]{
new[]
{
AddAttachBtn
},
new[]
{
SendBtn
},
});
return this;
}
if (HelpDesk != null && HelpDesk.Send) // заявка отправлена или уже выполнена
{
if (HelpDesk.HelpDeskAttachment != null)
base.TextMessage = Bold("Номер заявки: ") + HelpDesk.Number.ToString() + NewLine()
+ Bold("Дата: ") + HelpDesk.Timestamp.ToString() + NewLine() +
Bold("Описание проблемы: ") + HelpDesk.Text + NewLine() + Bold("Прикрепленных файлов: ") + HelpDesk.HelpDeskAttachment.Count.ToString();
if (HelpDesk.Closed)
{
base.TextMessage += NewLine() + Italic("Комментарии тех. поддержки") + NewLine();
foreach (var answer in HelpDesk.HelpDeskAnswer)
base.TextMessage += answer.Timestamp.ToString() + " | " + answer.Text + NewLine()+ NewLine();
}
return this;
}
else
return null;
}
public void TestFailInvalidTransition()
{
var stateMachine = new HelpDesk();
stateMachine.ResolveTicket();
Assert.AreEqual(HelpDeskState.Resolved, stateMachine.GetCurrentState);
}
private async Task <IActionResult> AddTextToHelpDesk()
{
using (MarketBotDbContext db = new MarketBotDbContext())
{
var NoSendHelp = db.HelpDesk.Where(h => h.Send == false && FollowerId == FollowerId).Include(h => h.HelpDeskAttachment).FirstOrDefault();
//У пользователя есть не отправленная заявка. Работаем с ней
if (NoSendHelp != null && ReplyToMessageText != null || NoSendHelp != null && ReplyToMessageText != null)
{
NoSendHelp.Text = ReplyToMessageText;
db.SaveChanges();
AddAttachToHelpDesk(await CheckAttach(), NoSendHelp.Id);
if (NoSendHelp.Id > 0)
{
HelpDeskEditorMsg = new HelpDeskEditorMessage(NoSendHelp);
await SendMessage(HelpDeskEditorMsg.BuildMessage());
}
return(OkResult);
}
//У пользователя нет не отправленных заявок. Создаем новую, но не даем Номер и делам статус не отправлена
if (NoSendHelp == null && ReplyToMessageText != null || NoSendHelp == null && ReplyToMessageText != null)
{
HelpDesk help = new HelpDesk
{
FollowerId = FollowerId,
Text = ReplyToMessageText,
Send = false
};
db.HelpDesk.Add(help);
db.SaveChanges();
AddAttachToHelpDesk(await CheckAttach(), help.Id);
if (help.Id > 0)
{
HelpDeskEditorMsg = new HelpDeskEditorMessage(help);
await SendMessage(HelpDeskEditorMsg.BuildMessage());
}
return(OkResult);
}
if (ReplyToMessageText == null && Caption == null)
{
await SendMessage(new BotMessage { TextMessage = "Вы должны описать вашу проблему!" });
return(OkResult);
}
else
{
return(NotFoundResult);
}
}
}
public void TestNominalClosePath()
{
var stateMachine = new HelpDesk();
stateMachine.AcknowledgeTicket();
stateMachine.CloseTicket();
Assert.AreEqual(HelpDeskState.Closed, stateMachine.GetCurrentState);
}
private void frm_HelpDesk_FormClosing(object sender, FormClosingEventArgs e)
{
help_atendimento = null;
if (acesso_adm == false)
{
var login = new frm_login();
login.Show();
}
}
public void TestNominalReOpenPath()
{
var stateMachine = new HelpDesk();
stateMachine.AcknowledgeTicket();
stateMachine.ResolveTicket();
stateMachine.ReopenTicket();
Assert.AreEqual(HelpDeskState.ReOpened, stateMachine.GetCurrentState);
}
private void chave(Usuario acesso_user)
{
switch (acesso_user.Chave_cod_acesso)
{
case 0: MessageBox.Show("Usuário bloqueado / Usuário invalido / Senha incorreta"); break;
case 1:
var form_gerente = new frm_MDIParent_ADM();
form_gerente.Show();
this.Hide();
break;
case 2:
case 3:
var recepcao_forme = new frm_index_solicitacao();
RecepcaoVendedor recepcao = new RecepcaoVendedor();
recepcao.Usu_ID = acesso_user.Usu_ID;
recepcao = regra_user.login_recepcao(recepcao);
frm_index_solicitacao.recepcao_statica = recepcao;
frm_index_solicitacao.recepcao_sexo = acesso_user.Sexo;
recepcao_forme.Show();
this.Hide();
break;
case 4:
var helpdesk_forme = new frm_HelpDesk();
var helpdesk = new HelpDesk();
helpdesk.Usu_ID = acesso_user.Usu_ID;
helpdesk = regra_user.login_help(helpdesk);
frm_HelpDesk.help_atendimento = helpdesk;
frm_HelpDesk.sexo_usuario = acesso_user.Sexo;
helpdesk_forme.Show();
this.Hide();
; break;
case 5: MessageBox.Show("Usuário Técnico-Campo, acesso não permitido aqui!"); break;
case 7:
var estoque_forme = new NDM_SoftwareV5.Formularios.Usuarios.Usuario_Estoque.MDI_estoque_index();
Estoquista estoquista = new Estoquista();
estoquista.Usu_ID = acesso_user.Usu_ID;
estoquista = regra_user.login_estoquista(estoquista);
MDI_estoque_index.estoquista = estoquista;
estoque_forme.Show();
this.Hide();
break;
default: MessageBox.Show("Usuário bloqueado / Usuário invalido / Senha incorreta"); break;
}
}
public static HelpDesk InsertHelpDesk(int FollowerId, int BotId, string Text)
{
MarketBotDbContext db = new MarketBotDbContext();
try
{
var NoSendHelp = db.HelpDesk.Where(h => h.Send == false &&
h.FollowerId == FollowerId &&
h.BotInfoId == BotId)
.Include(h => h.HelpDeskAttachment).FirstOrDefault();
//У пользователя есть не отправленная заявка. Работаем с ней
if (NoSendHelp != null && Text != null || NoSendHelp != null && Text != null)
{
NoSendHelp.Text = Text;
db.Update <HelpDesk>(NoSendHelp);
db.SaveChanges();
return(NoSendHelp);
}
//У пользователя нет не отправленных заявок. Создаем новую, но не даем Номер и делам статус не отправлена
if (NoSendHelp == null && Text != null || NoSendHelp == null && Text != null)
{
HelpDesk help = new HelpDesk
{
FollowerId = FollowerId,
Text = Text,
Send = false,
BotInfoId = BotId
};
db.HelpDesk.Add(help);
db.SaveChanges();
return(help);
}
else
{
return(null);
}
}
catch
{
return(null);
}
finally
{
db.Dispose();
}
}
private async Task <IActionResult> SendHelpDesk(int Id)
{
if (Id > 0)
{
HelpDesk = HelpDeskFunction.GetHelpDesk(Id);
}
if (HelpDesk != null)
{
AdminHelpDeskMessage adminHelpDesk = new AdminHelpDeskMessage(HelpDesk, FollowerId);
await SendMessage(adminHelpDesk.BuildMsg());
}
return(OkResult);
}
public void testTC_25_VerifyCreatingNewTicket(Dictionary <String, String> TestData)
{
//Login to Application";
Common.NavigateTo(driver, Util.EnvironmentSettings["Server"]);
Common.Login(driver, TestData["InternalUserName"], TestData["InternalPassword"]);
Dashboard.VerifyPage(driver);
//This step is to Click on Super Search and Select Users icon
Dashboard.ClickOnClosePopUp(driver);
Dashboard.ClickSuperSearchIcon(driver);
Dashboard.ClickAnIconInSuperSearch(driver, "users");
//This step is to Verify Super Search bar and Icon selected in Super Search
Dashboard.VerifySuperSearchBar(driver);
Dashboard.VerifySuperSearchSelectedFilterIsActive(driver, "users");
//This step is to Enter User in Super Search and Verify the result
string[] results = { "Name", "Email", "Client Name", "Client ID" };
Dashboard.EnterTextInSuperSearch(driver, TestData["User"]);
Dashboard.VerifySuperSearchLocationResults(driver, results);
Dashboard.SelectSearchResults(driver, "Client ID", "0");
//This step is to Select a Inventory and Click on New Ticket button
Dashboard.SelectFirstCheckBoxInSuperSearchInventoryTab(driver);
Dashboard.ClickNewTicketButtonInSuperSearchInventoryTab(driver);
//This step is to select New Ticket service, Topic and Click Create Ticket button
Dashboard.SelectNewTicketService(driver, "Repair Service");
Dashboard.SelectGivenTopic(driver, "Wireless Device Not Working");
Dashboard.ClickCreateTicketButton(driver);
//This step is to Enter details on Details page and Click Next button
HelpDesk.EnterTicketCreationDetails(driver);
HelpDesk.ClickNext(driver);
//This step is to Enter details on contact page and Click Next button
HelpDesk.EnterDetailsOnContactsPage(driver);
HelpDesk.ClickNext(driver);
//This step is to Click submit button on Review page
HelpDesk.ClickSubmitInReviewPage(driver);
string ticketID = HelpDesk.VerifyTicketIsCreated(driver);
}
private async Task <IActionResult> SendHelpDesk()
{
try
{
int Number = 0;
HelpDesk Help = new HelpDesk();
if (HelpDeskId == 0)
{
Number = Convert.ToInt32(CommandName.Substring(7));
}
using (MarketBotDbContext db = new MarketBotDbContext())
{
if (HelpDeskId == 0 && Number > 0)
{
Help = db.HelpDesk.Where(h => h.Number == Number).Include(h => h.HelpDeskAnswer).Include(h => h.HelpDeskAttachment).Include(h => h.HelpDeskInWork).FirstOrDefault();
}
if (HelpDeskId > 0 && Number == 0)
{
Help = db.HelpDesk.Where(h => h.Id == HelpDeskId).Include(h => h.HelpDeskAnswer).Include(h => h.HelpDeskAttachment).Include(h => h.HelpDeskInWork).FirstOrDefault();
}
if (Help != null)
{
AdminHelpDeskMessage adminHelpDesk = new AdminHelpDeskMessage(Help, FollowerId);
await SendMessage(await adminHelpDesk.BuldMessage());
return(OkResult);
}
return(OkResult);
}
}
catch
{
return(OkResult);
}
}
public string Post(HelpDesk desk)
{
try
{
if (desk != null)
{
Uow.Repository <HelpDesk>().Add(desk);
Uow.Save();
return("Query Submitted!!");
}
else
{
return("Error!!");
}
}
catch (Exception ex)
{
return(ex.Message);
}
}
private void backgroundWorker1_DoWork(object sender, DoWorkEventArgs e)
{
switch (opening)
{
case 0:
{
openForms[0] = FormNewConnection.Create(authLevel);
break;
}
case 1:
{
openForms[1] = Billing.Create(authLevel, loginDetails[0]);
break;
}
case 2:
{
openForms[2] = HelpDesk.Create(authLevel, loginDetails[0]);
break;
}
case 3:
{
openForms[3] = Maintenance.Create(authLevel);
break;
}
case 4:
{
openForms[4] = FormWastage.Create();
break;
}
default:
{
break;
}
}
}
private async Task <IActionResult> FreeHelpDesk()
{
var WhoItWorkNow = HelpDeskFunction.WhoItWorkNow(HelpDeskId);
HelpDesk = HelpDeskFunction.GetHelpDesk(HelpDeskId);
if (WhoItWorkNow.Follower.Id == FollowerId)
{
HelpDeskFunction.FreeHelpDesk(HelpDeskId, FollowerId);
await SendHelpDesk(HelpDeskId);
//уведомляем всех
await SendMessageAllBotEmployeess(new BotMessage { TextMessage = "Заявка №" + HelpDesk.Number.ToString() + " Свободна. /ticket" + HelpDesk.Number.ToString() });
return(OkResult);
}
else
{
await SendMessage(new BotMessage { TextMessage = "Заявка в обработке у " + WhoItWorkNow.Follower.FirstName + " " + WhoItWorkNow.Follower.LastName });
return(OkResult);
}
}
public OverridePerformerConfirmMessage(HelpDesk help, HelpDeskInWork helpDeskInWork)
{
HelpDesk = help;
HelpDeskInWork = helpDeskInWork;
}
public HelpDeskViewAttachMessage(HelpDesk helpDesk, List <HelpDeskAttachment> list, int BotId)
{
this.HelpDesk = helpDesk;
this.ListAttachFs = list;
this.BotId = BotId;
}
public AdminHelpDeskMessage(HelpDesk helpDesk, int FollowerId = 0)
{
HelpDesk = helpDesk;
this.FollowerId = FollowerId;
}
public HelpDeskActionNotifiMessage(HelpDesk helpDesk, HelpDeskAnswer deskAnswer)
{
this.HelpDesk = helpDesk;
this.HelpDeskAnswer = deskAnswer;
}
public HelpDeskActionNotifiMessage(HelpDesk helpDesk, HelpDeskInWork deskInWork)
{
this.HelpDesk = helpDesk;
this.HelpDeskInWork = deskInWork;
}
public HelpDeskEditorMessage (HelpDesk helpDesk)
{
this.HelpDesk = helpDesk;
}
public IHttpActionResult Post(HelpDesk desk)
{
return(Ok(HelpDeskDomain.Post(desk)));
}
