private void ChatNotFound(string message)
{
LoggingService.GetInstance().LogNote("Chat Not Found!!!");
if (ChatController.EnableKeepOpenOnDisconnectAndStartNew())
{
Clients.Caller.restartChat(message);
}
else
{
Clients.Caller.addNewSystemMessageToPage(ChatController.GetConnectionLostText());
}
}
public void Disconnect(string connectionId, bool forceDisconnect)
{
var chat = ChatServices.WebChats.FirstOrDefault(c => c.ConnectionId == connectionId || (c.PreviousConnectionIds != null && c.PreviousConnectionIds.Contains(connectionId)));
if (!forceDisconnect)
{
if (chat != null && ChatController.ContinueChat() && (chat.State == ChatState.Connected || chat.State == ChatState.Paused))
{
var now = DateTime.Now;
var remaining = ChatController.ContinueChatTimeout();
if (chat.DateEnded.HasValue)
{
var elapsed = now.Subtract(chat.DateEnded.Value);
remaining = ChatController.ContinueChatTimeout() - Convert.ToInt32(elapsed.TotalSeconds);
}
if (remaining > 0)
{
var isPaused = chat.State == ChatState.Paused;
Clients.Client(connectionId).pauseWcbChat(isPaused);
return;
}
}
Clients.Client(connectionId).disconnected(ChatController.EnableKeepOpenOnDisconnectAndStartNew(), true);
}
else
{
if (chat != null)
{
ChatServices.SendCustomSystemMessage(CustomMessageType.VisitorDisconnect, "", chat.ConnectionId, chat);
if (chat.PreviousConnectionIds != null && chat.PreviousConnectionIds.Any())
{
foreach (var cid in chat.PreviousConnectionIds.Where(p => p != chat.ConnectionId))
{
ChatServices.SendCustomSystemMessage(CustomMessageType.VisitorDisconnect, "", cid, chat);
}
}
ChatServices.ProcessDisconnect(chat.ConnectionId, false, true);
}
}
}
public void Disconnect(WebChat webChat, ChatServices.DisconnectReason reason)
{
try
{
var chatId = webChat.ChatId;
var connectionId = webChat.ConnectionId;
var participantId = webChat.ParticipantId;
var previousConnectionIds = webChat.PreviousConnectionIds;
if (ChatController.EnableKeepOpenOnDisconnectAndStartNew() && webChat.DateAnswered.HasValue)
{
if (webChat.Messages.Any() && !ChatServices.DisconnectedWebChats.Any(
d =>
d.ConnectionId == webChat.ConnectionId &&
(d.PreviousConnectionIds != null &&
d.PreviousConnectionIds.Contains(webChat.ConnectionId))))
{
ChatServices.DisconnectedWebChats.Add(webChat);
}
}
ChatServices.WebChats.Remove(webChat);
ChatServices.Disconnect(connectionId, reason);
if (previousConnectionIds != null)
{
foreach (var previousConnectionId in previousConnectionIds)
{
ChatServices.Disconnect(previousConnectionId, reason, "", true, true);
}
}
ChatServices.EndChat(participantId);
var repository = new Repository();
var chat = repository.Chats.Find(chatId);
if (chat != null)
{
chat.DateEnded = DateTime.Now;
repository.SaveChanges();
}
}
catch (Exception e)
{
}
}