public async Task <bool> Process(CallQueueItem item) { bool success = true; if (Config.SystemBehaviorConfig.IsAzure) { //ProcessQueueMessage(_client.Receive()); var messageHandlerOptions = new MessageHandlerOptions(ExceptionReceivedHandler) { MaxConcurrentCalls = 1, AutoComplete = false }; // Register the function that will process messages _client.RegisterMessageHandler(ProcessQueueMessage, messageHandlerOptions); } else { return(await ProcessCallQueueItem(item)); } _queueService = null; return(false); }
public void EnqueueCall(CallQueueItem callQueue) { string serializedObject = String.Empty; try { serializedObject = ObjectSerialization.Serialize(callQueue); // We are limited to 256KB in azure queue messages var size = ASCIIEncoding.Unicode.GetByteCount(serializedObject); if (size > 220000) { callQueue.Profiles = null; serializedObject = ObjectSerialization.Serialize(callQueue); } } catch { } // If we get an Exception, i.e. OutOfMemmory, lets just strip out the heavy data and try. if (String.IsNullOrWhiteSpace(serializedObject)) { callQueue.Profiles = null; serializedObject = ObjectSerialization.Serialize(callQueue); } SendMessage(ServiceBusConfig.CallBroadcastQueueName, serializedObject); }
private async Task OnCallQueueReceived(CallQueueItem cqi) { _logger.LogInformation($"{Name}: Call Queue Received with a number of {cqi.Call.Number}, starting processing..."); await BroadcastCallLogic.ProcessCallQueueItem(cqi); _logger.LogInformation($"{Name}: Finished processing of call {cqi.Call.Number}."); }
public void Process(CallQueueItem item) { bool success = true; if (Config.SystemBehaviorConfig.IsAzure) { ProcessQueueMessage(_client.Receive()); } else { ProcessCallQueueItem(item); } _queueService = null; }
public void EnqueueCall(CallQueueItem callQueue) { if (SystemBehaviorConfig.ServiceBusType == ServiceBusTypes.Rabbit) { _rabbitOutboundQueueProvider.EnqueueCall(callQueue); return; } VerifyAndCreateClients(); string serializedObject = String.Empty; try { serializedObject = ObjectSerialization.Serialize(callQueue); // We are limited to 256KB in azure queue messages var size = ASCIIEncoding.Unicode.GetByteCount(serializedObject); if (size > 220000) { callQueue.Profiles = null; serializedObject = ObjectSerialization.Serialize(callQueue); } } catch { } // If we get an Exception, i.e. OutOfMemmory, lets just strip out the heavy data and try. if (String.IsNullOrWhiteSpace(serializedObject)) { callQueue.Profiles = null; serializedObject = ObjectSerialization.Serialize(callQueue); } BrokeredMessage message = new BrokeredMessage(serializedObject); message.MessageId = string.Format("{0}|{1}", callQueue.Call.CallId, callQueue.Call.DispatchCount); SendMessage(_callClient, message); }
public async Task <bool> EnqueueCallBroadcastAsync(CallQueueItem cqi, CancellationToken cancellationToken = default(CancellationToken)) { //if (Config.SystemBehaviorConfig.IsAzure) //{ // If we have geolocation data, lets get the approx address now. if (!string.IsNullOrEmpty(cqi.Call.GeoLocationData) && String.IsNullOrWhiteSpace(cqi.Call.Address)) { try { string[] points = cqi.Call.GeoLocationData.Split(char.Parse(",")); if (points != null && points.Length == 2) { cqi.Address = await _geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1])); } } catch { /* Ignore */ } } else { cqi.Address = cqi.Call.Address; } //if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any()) //{ // foreach (var dispatch in cqi.Call.Dispatches) // { // if (dispatch.User == null) // { // var user = cqi.Profiles.FirstOrDefault(x => x.UserId == dispatch.UserId); // } // } //} if (cqi.Call.Attachments != null && cqi.Call.Attachments.Count(x => x.CallAttachmentType == (int)CallAttachmentTypes.DispatchAudio) > 0) { var audio = cqi.Call.Attachments.FirstOrDefault(x => x.CallAttachmentType == (int)CallAttachmentTypes.DispatchAudio); if (audio != null) { cqi.CallDispatchAttachmentId = audio.CallAttachmentId; } } // We can't queue up any attachment data as it'll be too large. cqi.Call.Attachments = null; return(await _outboundQueueProvider.EnqueueCall(cqi)); //} //else //{ // QueueItem item = new QueueItem(); // item.QueueType = (int)QueueTypes.CallBroadcast; // item.SourceId = cqi.Call.CallId.ToString(); // item.QueuedOn = DateTime.UtcNow; // await _queueItemsRepository.SaveOrUpdateAsync(item, cancellationToken); //} //return true; }
public void EnqueueCallBroadcast(CallQueueItem cqi) { if (Config.SystemBehaviorConfig.IsAzure) { // If we have geolocation data, lets get the approx address now. if (!string.IsNullOrEmpty(cqi.Call.GeoLocationData) && String.IsNullOrWhiteSpace(cqi.Call.Address)) { try { string[] points = cqi.Call.GeoLocationData.Split(char.Parse(",")); if (points != null && points.Length == 2) { cqi.Address = _geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1])); } } catch { } } else { cqi.Address = cqi.Call.Address; } if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any()) { foreach (var dispatch in cqi.Call.Dispatches) { if (dispatch.User == null) { var user = cqi.Profiles.FirstOrDefault(x => x.UserId == dispatch.UserId); } } } if (cqi.Call.Attachments != null && cqi.Call.Attachments.Count(x => x.CallAttachmentType == (int)CallAttachmentTypes.DispatchAudio) > 0) { var audio = cqi.Call.Attachments.FirstOrDefault(x => x.CallAttachmentType == (int)CallAttachmentTypes.DispatchAudio); if (audio != null) { cqi.CallDispatchAttachmentId = audio.CallAttachmentId; } } // We can't queue up any attachment data as it'll be too large. cqi.Call.Attachments = null; _outboundQueueProvider.EnqueueCall(cqi); } else { QueueItem item = new QueueItem(); item.QueueType = (int)QueueTypes.CallBroadcast; item.SourceId = cqi.Call.CallId.ToString(); item.QueuedOn = DateTime.UtcNow; _queueItemsRepository.SaveOrUpdate(item); } }
/// <summary> /// Adds a new call into Resgrid and Dispatches the call /// </summary> /// <param name="callInput">Call data to add into the system</param> /// <returns></returns> public async Task <AddCallInput> AddCall([FromBody] AddCallInput callInput) { try { var call = new Call { DepartmentId = DepartmentId, ReportingUserId = UserId, Priority = callInput.Priority, Name = callInput.Name, NatureOfCall = callInput.NatureOfCall, Number = callInput.Number, IsCritical = callInput.IsCritical, IncidentNumber = callInput.IncidentNumber, MapPage = callInput.MapPage, Notes = callInput.Notes, CompletedNotes = callInput.CompletedNotes, Address = callInput.Address, GeoLocationData = callInput.GeoLocationData, LoggedOn = callInput.LoggedOn, ClosedByUserId = callInput.ClosedByUserId, ClosedOn = callInput.ClosedOn, State = callInput.State, IsDeleted = callInput.IsDeleted, CallSource = callInput.CallSource, DispatchCount = callInput.DispatchCount, LastDispatchedOn = callInput.LastDispatchedOn, SourceIdentifier = callInput.SourceIdentifier, W3W = callInput.W3W, ContactName = callInput.ContactName, ContactNumber = callInput.ContactNumber, Public = callInput.Public, ExternalIdentifier = callInput.ExternalIdentifier, ReferenceNumber = callInput.ReferenceNumber }; if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.Address)) { call.GeoLocationData = _geoLocationProvider.GetLatLonFromAddress(call.Address); } if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.W3W)) { var coords = await _geoLocationProvider.GetCoordinatesFromW3WAsync(call.W3W); if (coords != null) { call.GeoLocationData = $"{coords.Latitude},{coords.Longitude}"; } } call.LoggedOn = DateTime.UtcNow; if (!String.IsNullOrWhiteSpace(callInput.Type) && callInput.Type != "No Type") { var callTypes = await _callsService.GetCallTypesForDepartmentAsync(DepartmentId); var type = callTypes.FirstOrDefault(x => x.Type == callInput.Type); if (type != null) { call.Type = type.Type; } } call.Dispatches = new List <CallDispatch>(); call.GroupDispatches = new List <CallDispatchGroup>(); call.RoleDispatches = new List <CallDispatchRole>(); List <string> groupUserIds = new List <string>(); var users = await _departmentsService.GetAllUsersForDepartmentAsync(DepartmentId); if (callInput.AllCall) { foreach (var u in users) { var cd = new CallDispatch { UserId = u.UserId }; call.Dispatches.Add(cd); } } else { if (callInput.GroupCodesToDispatch != null && callInput.GroupCodesToDispatch.Count > 0) { var allGroups = await _departmentGroupsService.GetAllGroupsForDepartmentAsync(DepartmentId); foreach (var groupCode in callInput.GroupCodesToDispatch) { var groupsToDispatch = allGroups.FirstOrDefault(x => x.DispatchEmail == groupCode); if (groupsToDispatch != null) { var cd = new CallDispatchGroup { DepartmentGroupId = groupsToDispatch.DepartmentGroupId }; call.GroupDispatches.Add(cd); if (groupsToDispatch.Members != null && groupsToDispatch.Members.Any()) { foreach (var departmentGroupMember in groupsToDispatch.Members) { if (!groupUserIds.Contains(departmentGroupMember.UserId)) { groupUserIds.Add(departmentGroupMember.UserId); } } } } } } } if (callInput.Attachments != null && callInput.Attachments.Any()) { call.Attachments = new List <CallAttachment>(); foreach (var attachment in callInput.Attachments) { var newAttachment = new CallAttachment(); newAttachment.Data = attachment.Data; newAttachment.Timestamp = DateTime.UtcNow; newAttachment.FileName = attachment.FileName; newAttachment.Size = attachment.Size; newAttachment.CallAttachmentType = attachment.CallAttachmentType; call.Attachments.Add(newAttachment); } } var savedCall = _callsService.SaveCall(call); OutboundEventProvider.CallAddedTopicHandler handler = new OutboundEventProvider.CallAddedTopicHandler(); handler.Handle(new CallAddedEvent() { DepartmentId = DepartmentId, Call = savedCall }); var cqi = new CallQueueItem(); cqi.Call = savedCall; if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any()) { cqi.Profiles = await _userProfileService.GetSelectedUserProfilesAsync(cqi.Call.Dispatches.Select(x => x.UserId).ToList()); } else { if (groupUserIds.Any()) { cqi.Profiles = await _userProfileService.GetSelectedUserProfilesAsync(groupUserIds); } } _queueService.EnqueueCallBroadcast(cqi); callInput.CallId = savedCall.CallId; callInput.Number = savedCall.Number; } catch (Exception ex) { Logging.LogException(ex); throw ex; } return(callInput); }
public async Task <ActionResult> IncomingMessage([FromQuery] TwilioMessage request) { if (request == null || string.IsNullOrWhiteSpace(request.To) || string.IsNullOrWhiteSpace(request.From) || string.IsNullOrWhiteSpace(request.Body)) { return(BadRequest()); } var response = new MessagingResponse(); var textMessage = new TextMessage(); textMessage.To = request.To.Replace("+", ""); textMessage.Msisdn = request.From.Replace("+", ""); textMessage.MessageId = request.MessageSid; textMessage.Timestamp = DateTime.UtcNow.ToLongDateString(); textMessage.Data = request.Body; textMessage.Text = request.Body; var messageEvent = new InboundMessageEvent(); messageEvent.MessageType = (int)InboundMessageTypes.TextMessage; messageEvent.RecievedOn = DateTime.UtcNow; messageEvent.Type = typeof(InboundMessageEvent).FullName; messageEvent.Data = JsonConvert.SerializeObject(textMessage); messageEvent.Processed = false; messageEvent.CustomerId = ""; try { var departmentId = await _departmentSettingsService.GetDepartmentIdByTextToCallNumberAsync(textMessage.To); if (departmentId.HasValue) { var department = await _departmentsService.GetDepartmentByIdAsync(departmentId.Value); var textToCallEnabled = await _departmentSettingsService.GetDepartmentIsTextCallImportEnabledAsync(departmentId.Value); var textCommandEnabled = await _departmentSettingsService.GetDepartmentIsTextCommandEnabledAsync(departmentId.Value); var dispatchNumbers = await _departmentSettingsService.GetTextToCallSourceNumbersForDepartmentAsync(departmentId.Value); var authroized = await _limitsService.CanDepartmentProvisionNumberAsync(departmentId.Value); var customStates = await _customStateService.GetAllActiveCustomStatesForDepartmentAsync(departmentId.Value); messageEvent.CustomerId = departmentId.Value.ToString(); if (authroized) { bool isDispatchSource = false; if (!String.IsNullOrWhiteSpace(dispatchNumbers)) { isDispatchSource = _numbersService.DoesNumberMatchAnyPattern(dispatchNumbers.Split(Char.Parse(",")).ToList(), textMessage.Msisdn); } // If we don't have dispatchNumbers and Text Command isn't enabled it's a dispatch text if (!isDispatchSource && !textCommandEnabled) { isDispatchSource = true; } if (isDispatchSource && textToCallEnabled) { var c = new Call(); c.Notes = textMessage.Text; c.NatureOfCall = textMessage.Text; c.LoggedOn = DateTime.UtcNow; c.Name = string.Format("TTC {0}", c.LoggedOn.TimeConverter(department).ToString("g")); c.Priority = (int)CallPriority.High; c.ReportingUserId = department.ManagingUserId; c.Dispatches = new Collection <CallDispatch>(); c.CallSource = (int)CallSources.EmailImport; c.SourceIdentifier = textMessage.MessageId; c.DepartmentId = departmentId.Value; var users = await _departmentsService.GetAllUsersForDepartmentAsync(departmentId.Value, true); foreach (var u in users) { var cd = new CallDispatch(); cd.UserId = u.UserId; c.Dispatches.Add(cd); } var savedCall = await _callsService.SaveCallAsync(c); var cqi = new CallQueueItem(); cqi.Call = savedCall; cqi.Profiles = await _userProfileService.GetSelectedUserProfilesAsync(users.Select(x => x.UserId).ToList()); cqi.DepartmentTextNumber = await _departmentSettingsService.GetTextToCallNumberForDepartmentAsync(cqi.Call.DepartmentId); _queueService.EnqueueCallBroadcastAsync(cqi); messageEvent.Processed = true; } if (!isDispatchSource && textCommandEnabled) { var profile = await _userProfileService.GetProfileByMobileNumberAsync(textMessage.Msisdn); if (profile != null) { var payload = _textCommandService.DetermineType(textMessage.Text); var customActions = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Personnel); var customStaffing = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Staffing); switch (payload.Type) { case TextCommandTypes.None: response.Message("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands."); break; case TextCommandTypes.Help: messageEvent.Processed = true; var help = new StringBuilder(); help.Append("Resgrid Text Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("These are the commands you can text to alter your status and staffing. Text help for help." + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("Core Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("STOP: To turn off all text messages" + Environment.NewLine); help.Append("HELP: This help text" + Environment.NewLine); help.Append("CALLS: List active calls" + Environment.NewLine); help.Append("C[CallId]: Get Call Detail i.e. C1445" + Environment.NewLine); help.Append("UNITS: List unit statuses" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("Status or Action Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any()) { var activeDetails = customActions.GetActiveDetails(); for (int i = 0; i < activeDetails.Count; i++) { help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or {i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine); } } else { help.Append("responding or 1: Responding" + Environment.NewLine); help.Append("notresponding or 2: Not Responding" + Environment.NewLine); help.Append("onscene or 3: On Scene" + Environment.NewLine); help.Append("available or 4: Available" + Environment.NewLine); } help.Append("---------------------" + Environment.NewLine); help.Append("Staffing Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any()) { var activeDetails = customStaffing.GetActiveDetails(); for (int i = 0; i < activeDetails.Count; i++) { help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or S{i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine); } } else { help.Append("available or s1: Available Staffing" + Environment.NewLine); help.Append("delayed or s2: Delayed Staffing" + Environment.NewLine); help.Append("unavailable or s3: Unavailable Staffing" + Environment.NewLine); help.Append("committed or s4: Committed Staffing" + Environment.NewLine); help.Append("onshift or s4: On Shift Staffing" + Environment.NewLine); } response.Message(help.ToString()); //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile); break; case TextCommandTypes.Action: messageEvent.Processed = true; await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, (int)payload.GetActionType()); response.Message(string.Format("Resgrid received your text command. Status changed to: {0}", payload.GetActionType())); //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Status", string.Format("Resgrid recieved your text command. Status changed to: {0}", payload.GetActionType()), department.DepartmentId, textMessage.To, profile); break; case TextCommandTypes.Staffing: messageEvent.Processed = true; await _userStateService.CreateUserState(profile.UserId, department.DepartmentId, (int)payload.GetStaffingType()); response.Message(string.Format("Resgrid received your text command. Staffing level changed to: {0}", payload.GetStaffingType())); //_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Staffing", string.Format("Resgrid recieved your text command. Staffing level changed to: {0}", payload.GetStaffingType()), department.DepartmentId, textMessage.To, profile); break; case TextCommandTypes.Stop: messageEvent.Processed = true; await _userProfileService.DisableTextMessagesForUserAsync(profile.UserId); response.Message("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile."); break; case TextCommandTypes.CustomAction: messageEvent.Processed = true; await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, payload.GetCustomActionType()); if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any() && customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType()) != null) { var detail = customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType()); response.Message(string.Format("Resgrid received your text command. Status changed to: {0}", detail.ButtonText)); } else { response.Message("Resgrid received your text command and updated your status"); } break; case TextCommandTypes.CustomStaffing: messageEvent.Processed = true; await _userStateService.CreateUserState(profile.UserId, department.DepartmentId, payload.GetCustomStaffingType()); if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any() && customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType()) != null) { var detail = customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType()); response.Message(string.Format("Resgrid received your text command. Staffing changed to: {0}", detail.ButtonText)); } else { response.Message("Resgrid received your text command and updated your staffing"); } break; case TextCommandTypes.MyStatus: messageEvent.Processed = true; var userStatus = await _actionLogsService.GetLastActionLogForUserAsync(profile.UserId); var userStaffing = await _userStateService.GetLastUserStateByUserIdAsync(profile.UserId); var customStatusLevel = await _customStateService.GetCustomPersonnelStatusAsync(department.DepartmentId, userStatus); var customStaffingLevel = await _customStateService.GetCustomPersonnelStaffingAsync(department.DepartmentId, userStaffing); response.Message($"Hello {profile.FullName.AsFirstNameLastName} at {DateTime.UtcNow.TimeConverterToString(department)} your current status is {customStatusLevel.ButtonText} and your current staffing is {customStaffingLevel.ButtonText}."); break; case TextCommandTypes.Calls: messageEvent.Processed = true; var activeCalls = await _callsService.GetActiveCallsByDepartmentAsync(department.DepartmentId); var activeCallText = new StringBuilder(); activeCallText.Append($"Active Calls for {department.Name}" + Environment.NewLine); activeCallText.Append("---------------------" + Environment.NewLine); foreach (var activeCall in activeCalls) { activeCallText.Append($"CallId: {activeCall.CallId} Name: {activeCall.Name} Nature:{activeCall.NatureOfCall}" + Environment.NewLine); } response.Message(activeCallText.ToString()); break; case TextCommandTypes.Units: messageEvent.Processed = true; var unitStatus = await _unitsService.GetAllLatestStatusForUnitsByDepartmentIdAsync(department.DepartmentId); var unitStatusesText = new StringBuilder(); unitStatusesText.Append($"Unit Statuses for {department.Name}" + Environment.NewLine); unitStatusesText.Append("---------------------" + Environment.NewLine); foreach (var unit in unitStatus) { var unitState = await _customStateService.GetCustomUnitStateAsync(unit); unitStatusesText.Append($"{unit.Unit.Name} is {unitState.ButtonText}" + Environment.NewLine); } response.Message(unitStatusesText.ToString()); break; case TextCommandTypes.CallDetail: messageEvent.Processed = true; var call = await _callsService.GetCallByIdAsync(int.Parse(payload.Data)); var callText = new StringBuilder(); callText.Append($"Call Information for {call.Name}" + Environment.NewLine); callText.Append("---------------------" + Environment.NewLine); callText.Append($"Id: {call.CallId}" + Environment.NewLine); callText.Append($"Number: {call.Number}" + Environment.NewLine); callText.Append($"Logged: {call.LoggedOn.TimeConverterToString(department)}" + Environment.NewLine); callText.Append("-----Nature-----" + Environment.NewLine); callText.Append(call.NatureOfCall + Environment.NewLine); callText.Append("-----Address-----" + Environment.NewLine); if (!String.IsNullOrWhiteSpace(call.Address)) { callText.Append(call.Address + Environment.NewLine); } else if (!string.IsNullOrEmpty(call.GeoLocationData)) { try { string[] points = call.GeoLocationData.Split(char.Parse(",")); if (points != null && points.Length == 2) { callText.Append(_geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1])) + Environment.NewLine); } } catch { } } response.Message(callText.ToString()); break; } } } } } else if (textMessage.To == "17753765253") // Resgrid master text number { var profile = await _userProfileService.GetProfileByMobileNumberAsync(textMessage.Msisdn); var payload = _textCommandService.DetermineType(textMessage.Text); switch (payload.Type) { case TextCommandTypes.None: response.Message("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands."); break; case TextCommandTypes.Help: messageEvent.Processed = true; var help = new StringBuilder(); help.Append("Resgrid Text Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("This is the Resgrid system for first responders (https://resgrid.com) automated text system. Your department isn't signed up for inbound text messages, but you can send the following commands." + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("STOP: To turn off all text messages" + Environment.NewLine); help.Append("HELP: This help text" + Environment.NewLine); response.Message(help.ToString()); break; case TextCommandTypes.Stop: messageEvent.Processed = true; await _userProfileService.DisableTextMessagesForUserAsync(profile.UserId); response.Message("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile."); break; } } } catch (Exception ex) { Framework.Logging.LogException(ex); } finally { await _numbersService.SaveInboundMessageEventAsync(messageEvent); } //Ok(); //var response = new TwilioResponse(); //return Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter()); return(Ok(new StringContent(response.ToString(), Encoding.UTF8, "application/xml"))); }
public static Tuple <bool, string> ProcessQueueMessage(BrokeredMessage message) { bool success = true; string result = ""; if (message != null) { try { var body = message.GetBody <string>(); if (!String.IsNullOrWhiteSpace(body)) { CallQueueItem cqi = null; try { cqi = ObjectSerialization.Deserialize <CallQueueItem>(body); } catch (Exception ex) { success = false; result = "Unable to parse message body Exception: " + ex.ToString(); message.DeadLetter(); } if (cqi != null && cqi.Call != null && cqi.Call.HasAnyDispatches()) { try { ProcessCallQueueItem(cqi); } catch (Exception ex) { Logging.LogException(ex); message.Abandon(); success = false; result = ex.ToString(); } } } else { success = false; result = "Message body is null or empty"; } try { message.Complete(); } catch (MessageLockLostException) { } } catch (Exception ex) { success = false; result = ex.ToString(); Logging.LogException(ex); message.Abandon(); } } return(new Tuple <bool, string>(success, result)); }
public HttpResponseMessage SaveCall([FromBody] NewCallInput newCallInput) { if (!ModelState.IsValid) { return(Request.CreateErrorResponse(HttpStatusCode.BadRequest, ModelState)); } var call = new Call { DepartmentId = DepartmentId, ReportingUserId = UserId, Priority = (int)Enum.Parse(typeof(CallPriority), newCallInput.Pri), Name = newCallInput.Nme, NatureOfCall = newCallInput.Noc }; if (!string.IsNullOrWhiteSpace(newCallInput.CNme)) { call.ContactName = newCallInput.CNme; } if (!string.IsNullOrWhiteSpace(newCallInput.CNum)) { call.ContactName = newCallInput.CNum; } if (!string.IsNullOrWhiteSpace(newCallInput.Cid)) { call.IncidentNumber = newCallInput.Cid; } if (!string.IsNullOrWhiteSpace(newCallInput.Add)) { call.Address = newCallInput.Add; } if (!string.IsNullOrWhiteSpace(newCallInput.W3W)) { call.W3W = newCallInput.W3W; } //if (call.Address.Equals("Current Coordinates", StringComparison.InvariantCultureIgnoreCase)) // call.Address = ""; if (!string.IsNullOrWhiteSpace(newCallInput.Not)) { call.Notes = newCallInput.Not; } if (!string.IsNullOrWhiteSpace(newCallInput.Geo)) { call.GeoLocationData = newCallInput.Geo; } if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.Address)) { call.GeoLocationData = _geoLocationProvider.GetLatLonFromAddress(call.Address); } if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.W3W)) { var coords = _geoLocationProvider.GetCoordinatesFromW3W(call.W3W); if (coords != null) { call.GeoLocationData = $"{coords.Latitude},{coords.Longitude}"; } } call.LoggedOn = DateTime.UtcNow; if (!String.IsNullOrWhiteSpace(newCallInput.Typ) && newCallInput.Typ != "No Type") { var callTypes = _callsService.GetCallTypesForDepartment(DepartmentId); var type = callTypes.FirstOrDefault(x => x.Type == newCallInput.Typ); if (type != null) { call.Type = type.Type; } } var users = _departmentsService.GetAllUsersForDepartment(DepartmentId); call.Dispatches = new Collection <CallDispatch>(); call.GroupDispatches = new List <CallDispatchGroup>(); call.RoleDispatches = new List <CallDispatchRole>(); if (string.IsNullOrWhiteSpace(newCallInput.Dis) || newCallInput.Dis == "0") { // Use case, existing clients and non-ionic2 app this will be null dispatch all users. Or we've specified everyone (0). foreach (var u in users) { var cd = new CallDispatch { UserId = u.UserId }; call.Dispatches.Add(cd); } } else { var dispatch = newCallInput.Dis.Split(char.Parse("|")); try { var usersToDispatch = dispatch.Where(x => x.StartsWith("P:")).Select(y => y.Replace("P:", "")); foreach (var user in usersToDispatch) { var cd = new CallDispatch { UserId = user }; call.Dispatches.Add(cd); } } catch (Exception ex) { Logging.LogException(ex); } try { var groupsToDispatch = dispatch.Where(x => x.StartsWith("G:")).Select(y => int.Parse(y.Replace("G:", ""))); foreach (var group in groupsToDispatch) { var cd = new CallDispatchGroup { DepartmentGroupId = group }; call.GroupDispatches.Add(cd); } } catch (Exception ex) { Logging.LogException(ex); } try { var rolesToDispatch = dispatch.Where(x => x.StartsWith("R:")).Select(y => int.Parse(y.Replace("R:", ""))); foreach (var role in rolesToDispatch) { var cd = new CallDispatchRole { RoleId = role }; call.RoleDispatches.Add(cd); } } catch (Exception ex) { Logging.LogException(ex); } } var savedCall = _callsService.SaveCall(call); OutboundEventProvider.CallAddedTopicHandler handler = new OutboundEventProvider.CallAddedTopicHandler(); handler.Handle(new CallAddedEvent() { DepartmentId = DepartmentId, Call = savedCall }); var profiles = new List <string>(); if (call.Dispatches != null && call.Dispatches.Any()) { profiles.AddRange(call.Dispatches.Select(x => x.UserId).ToList()); } if (call.GroupDispatches != null && call.GroupDispatches.Any()) { foreach (var groupDispatch in call.GroupDispatches) { var group = _departmentGroupsService.GetGroupById(groupDispatch.DepartmentGroupId); if (group != null && group.Members != null) { profiles.AddRange(group.Members.Select(x => x.UserId)); } } } if (call.RoleDispatches != null && call.RoleDispatches.Any()) { foreach (var roleDispatch in call.RoleDispatches) { var members = _personnelRolesService.GetAllMembersOfRole(roleDispatch.RoleId); if (members != null) { profiles.AddRange(members.Select(x => x.UserId).ToList()); } } } var cqi = new CallQueueItem(); cqi.Call = savedCall; cqi.Profiles = _userProfileService.GetSelectedUserProfiles(profiles); _queueService.EnqueueCallBroadcast(cqi); return(Request.CreateResponse(HttpStatusCode.Created)); }
public static void ProcessCallQueueItem(CallQueueItem cqi) { ICommunicationService _communicationService; ICallsService _callsService; try { if (cqi != null && cqi.Call != null && cqi.Call.HasAnyDispatches()) { _communicationService = Bootstrapper.GetKernel().Resolve <ICommunicationService>(); _callsService = Bootstrapper.GetKernel().Resolve <ICallsService>(); List <int> groupIds = new List <int>(); /* Trying to see if I can eek out a little perf here now that profiles are in Redis. Previously the * the parallel operation would cause EF errors. This shouldn't be the case now because profiles are * cached and GetProfileForUser operations will hit that first. */ if (cqi.Profiles == null || !cqi.Profiles.Any()) { var userProfilesService = Bootstrapper.GetKernel().Resolve <IUserProfileService>(); cqi.Profiles = userProfilesService.GetAllProfilesForDepartment(cqi.Call.DepartmentId).Select(x => x.Value).ToList(); } if (cqi.CallDispatchAttachmentId > 0) { //var callsService = Bootstrapper.GetKernel().Resolve<ICallsService>(); cqi.Call.ShortenedAudioUrl = _callsService.GetShortenedAudioUrl(cqi.Call.CallId, cqi.CallDispatchAttachmentId); } cqi.Call.ShortenedCallUrl = _callsService.GetShortenedCallLinkUrl(cqi.Call.CallId); try { cqi.Call.CallPriority = _callsService.GetCallPrioritesById(cqi.Call.DepartmentId, cqi.Call.Priority, false); } catch { /* Doesn't matter */ } var dispatchedUsers = new HashSet <string>(); // Dispatch Personnel if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any()) { foreach (var d in cqi.Call.Dispatches) { dispatchedUsers.Add(d.UserId); } Parallel.ForEach(cqi.Call.Dispatches, d => { try { var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == d.UserId); if (profile != null) { _communicationService.SendCall(cqi.Call, d, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address); } } catch (SocketException sex) { } }); } var departmentGroupsService = Bootstrapper.GetKernel().Resolve <IDepartmentGroupsService>(); // Dispatch Groups if (cqi.Call.GroupDispatches != null && cqi.Call.GroupDispatches.Any()) { foreach (var d in cqi.Call.GroupDispatches) { if (!groupIds.Contains(d.DepartmentGroupId)) { groupIds.Add(d.DepartmentGroupId); } var members = departmentGroupsService.GetAllMembersForGroup(d.DepartmentGroupId); foreach (var member in members) { if (!dispatchedUsers.Contains(member.UserId)) { dispatchedUsers.Add(member.UserId); try { var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId); _communicationService.SendCall(cqi.Call, new CallDispatch() { UserId = member.UserId }, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address); } catch (SocketException sex) { } catch (Exception ex) { Logging.LogException(ex); } } } } } // Dispatch Units if (cqi.Call.UnitDispatches != null && cqi.Call.UnitDispatches.Any()) { var unitsService = Bootstrapper.GetKernel().Resolve <IUnitsService>(); foreach (var d in cqi.Call.UnitDispatches) { var unit = unitsService.GetUnitById(d.UnitId); if (unit != null && unit.StationGroupId.HasValue) { if (!groupIds.Contains(unit.StationGroupId.Value)) { groupIds.Add(unit.StationGroupId.Value); } } _communicationService.SendUnitCall(cqi.Call, d, cqi.DepartmentTextNumber, cqi.Address); var unitAssignedMembers = unitsService.GetCurrentRolesForUnit(d.UnitId); if (unitAssignedMembers != null && unitAssignedMembers.Count() > 0) { foreach (var member in unitAssignedMembers) { if (!dispatchedUsers.Contains(member.UserId)) { dispatchedUsers.Add(member.UserId); try { var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId); _communicationService.SendCall(cqi.Call, new CallDispatch() { UserId = member.UserId }, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address); } catch (SocketException sex) { } catch (Exception ex) { Logging.LogException(ex); } } } } else { if (unit.StationGroupId.HasValue) { var members = departmentGroupsService.GetAllMembersForGroup(unit.StationGroupId.Value); foreach (var member in members) { if (!dispatchedUsers.Contains(member.UserId)) { dispatchedUsers.Add(member.UserId); try { var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId); _communicationService.SendCall(cqi.Call, new CallDispatch() { UserId = member.UserId }, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address); } catch (SocketException sex) { } catch (Exception ex) { Logging.LogException(ex); } } } } } } } // Dispatch Roles if (cqi.Call.RoleDispatches != null && cqi.Call.RoleDispatches.Any()) { var rolesService = Bootstrapper.GetKernel().Resolve <IPersonnelRolesService>(); foreach (var d in cqi.Call.RoleDispatches) { var members = rolesService.GetAllMembersOfRole(d.RoleId); foreach (var member in members) { if (!dispatchedUsers.Contains(member.UserId)) { dispatchedUsers.Add(member.UserId); try { var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId); _communicationService.SendCall(cqi.Call, new CallDispatch() { UserId = member.UserId }, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address); } catch (SocketException sex) { } catch (Exception ex) { Logging.LogException(ex); } } } } } // Send Call Print to Printer var printerProvider = Bootstrapper.GetKernel().Resolve <IPrinterProvider>(); Dictionary <int, DepartmentGroup> fetchedGroups = new Dictionary <int, DepartmentGroup>(); if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any()) { foreach (var d in cqi.Call.Dispatches) { var group = departmentGroupsService.GetGroupForUser(d.UserId, cqi.Call.DepartmentId); if (group != null) { if (!groupIds.Contains(group.DepartmentGroupId)) { groupIds.Add(group.DepartmentGroupId); } if (!fetchedGroups.ContainsKey(group.DepartmentGroupId)) { fetchedGroups.Add(group.DepartmentGroupId, group); } } } } foreach (var groupId in groupIds) { try { DepartmentGroup group = null; if (fetchedGroups.ContainsKey(groupId)) { group = fetchedGroups[groupId]; } else { group = departmentGroupsService.GetGroupById(groupId); } if (!String.IsNullOrWhiteSpace(group.PrinterData) && group.DispatchToPrinter) { var printerData = JsonConvert.DeserializeObject <DepartmentGroupPrinter>(group.PrinterData); var apiKey = SymmetricEncryption.Decrypt(printerData.ApiKey, Config.SystemBehaviorConfig.ExternalLinkUrlParamPassphrase); var callUrl = _callsService.GetShortenedCallPdfUrl(cqi.Call.CallId, true, groupId); var printJob = printerProvider.SubmitPrintJob(apiKey, printerData.PrinterId, "CallPrint", callUrl); } } catch (Exception ex) { Logging.LogException(ex); } } } } finally { _communicationService = null; } }
public static void ProcessCallQueueItem(CallQueueItem cqi) { ICommunicationService _communicationService; ICallsService _callsService; try { if (cqi != null && cqi.Call != null && cqi.Call.HasAnyDispatches()) { _communicationService = Bootstrapper.GetKernel().Resolve <ICommunicationService>(); _callsService = Bootstrapper.GetKernel().Resolve <ICallsService>(); /* Trying to see if I can eek out a little perf here now that profiles are in Redis. Previously the * the parallel operation would cause EF errors. This shouldn't be the case now because profiles are * cached and GetProfileForUser operations will hit that first. */ if (cqi.Profiles == null || !cqi.Profiles.Any()) { var userProfilesService = Bootstrapper.GetKernel().Resolve <IUserProfileService>(); cqi.Profiles = userProfilesService.GetAllProfilesForDepartment(cqi.Call.DepartmentId).Select(x => x.Value).ToList(); } if (cqi.CallDispatchAttachmentId > 0) { //var callsService = Bootstrapper.GetKernel().Resolve<ICallsService>(); cqi.Call.ShortenedAudioUrl = _callsService.GetShortenedAudioUrl(cqi.Call.CallId, cqi.CallDispatchAttachmentId); } cqi.Call.ShortenedCallUrl = _callsService.GetShortenedCallLinkUrl(cqi.Call.CallId); try { cqi.Call.CallPriority = _callsService.GetCallPrioritesById(cqi.Call.DepartmentId, cqi.Call.Priority, false); } catch { /* Doesn't matter */ } var dispatchedUsers = new HashSet <string>(); // Dispatch Personnel if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any()) { foreach (var d in cqi.Call.Dispatches) { dispatchedUsers.Add(d.UserId); } Parallel.ForEach(cqi.Call.Dispatches, d => { try { var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == d.UserId); if (profile != null) { _communicationService.SendCall(cqi.Call, d, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address); } } catch (SocketException sex) { } }); } // Dispatch Groups if (cqi.Call.GroupDispatches != null && cqi.Call.GroupDispatches.Any()) { var departmentGroupsService = Bootstrapper.GetKernel().Resolve <IDepartmentGroupsService>(); foreach (var d in cqi.Call.GroupDispatches) { var members = departmentGroupsService.GetAllMembersForGroup(d.DepartmentGroupId); foreach (var member in members) { if (!dispatchedUsers.Contains(member.UserId)) { dispatchedUsers.Add(member.UserId); try { var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId); _communicationService.SendCall(cqi.Call, new CallDispatch() { UserId = member.UserId }, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address); } catch (SocketException sex) { } catch (Exception ex) { Logging.LogException(ex); } } } } } // Dispatch Units if (cqi.Call.UnitDispatches != null && cqi.Call.UnitDispatches.Any()) { var unitsService = Bootstrapper.GetKernel().Resolve <IUnitsService>(); var departmentGroupsService = Bootstrapper.GetKernel().Resolve <IDepartmentGroupsService>(); foreach (var d in cqi.Call.UnitDispatches) { var unit = unitsService.GetUnitById(d.UnitId); _communicationService.SendUnitCall(cqi.Call, d, cqi.DepartmentTextNumber, cqi.Address); var unitAssignedMembers = unitsService.GetCurrentRolesForUnit(d.UnitId); if (unitAssignedMembers != null && unitAssignedMembers.Count() > 0) { foreach (var member in unitAssignedMembers) { if (!dispatchedUsers.Contains(member.UserId)) { dispatchedUsers.Add(member.UserId); try { var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId); _communicationService.SendCall(cqi.Call, new CallDispatch() { UserId = member.UserId }, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address); } catch (SocketException sex) { } catch (Exception ex) { Logging.LogException(ex); } } } } else { if (unit.StationGroupId.HasValue) { var members = departmentGroupsService.GetAllMembersForGroup(unit.StationGroupId.Value); foreach (var member in members) { if (!dispatchedUsers.Contains(member.UserId)) { dispatchedUsers.Add(member.UserId); try { var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId); _communicationService.SendCall(cqi.Call, new CallDispatch() { UserId = member.UserId }, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address); } catch (SocketException sex) { } catch (Exception ex) { Logging.LogException(ex); } } } } } } } // Dispatch Roles if (cqi.Call.RoleDispatches != null && cqi.Call.RoleDispatches.Any()) { var rolesService = Bootstrapper.GetKernel().Resolve <IPersonnelRolesService>(); foreach (var d in cqi.Call.RoleDispatches) { var members = rolesService.GetAllMembersOfRole(d.RoleId); foreach (var member in members) { if (!dispatchedUsers.Contains(member.UserId)) { dispatchedUsers.Add(member.UserId); try { var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId); _communicationService.SendCall(cqi.Call, new CallDispatch() { UserId = member.UserId }, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address); } catch (SocketException sex) { } catch (Exception ex) { Logging.LogException(ex); } } } } } } } finally { _communicationService = null; } }
private async Task StartMonitoring() { if (SystemBehaviorConfig.ServiceBusType == ServiceBusTypes.Rabbit) { var callQueueReceivedConsumer = new EventingBasicConsumer(_channel); callQueueReceivedConsumer.Received += async(model, ea) => { if (ea != null && ea.Body.Length > 0) { CallQueueItem cqi = null; try { var body = ea.Body; var message = Encoding.UTF8.GetString(body.ToArray()); cqi = ObjectSerialization.Deserialize <CallQueueItem>(message); } catch (Exception ex) { _channel.BasicNack(ea.DeliveryTag, false, false); Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray())); } try { if (cqi != null) { if (CallQueueReceived != null) { await CallQueueReceived.Invoke(cqi); _channel.BasicAck(ea.DeliveryTag, false); } } } catch (Exception ex) { Logging.LogException(ex); if (RetryQueueItem(ea, ex)) { _channel.BasicNack(ea.DeliveryTag, false, false); } else { _channel.BasicNack(ea.DeliveryTag, false, true); } } } }; var messageQueueReceivedConsumer = new EventingBasicConsumer(_channel); messageQueueReceivedConsumer.Received += async(model, ea) => { if (ea != null && ea.Body.Length > 0) { MessageQueueItem mqi = null; try { var body = ea.Body; var message = Encoding.UTF8.GetString(body.ToArray()); mqi = ObjectSerialization.Deserialize <MessageQueueItem>(message); } catch (Exception ex) { _channel.BasicNack(ea.DeliveryTag, false, false); Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray())); } try { if (mqi != null) { if (MessageQueueReceived != null) { await MessageQueueReceived.Invoke(mqi); _channel.BasicAck(ea.DeliveryTag, false); } } } catch (Exception ex) { Logging.LogException(ex); if (RetryQueueItem(ea, ex)) { _channel.BasicAck(ea.DeliveryTag, false); } else { _channel.BasicNack(ea.DeliveryTag, false, true); } } } }; var distributionListQueueReceivedConsumer = new EventingBasicConsumer(_channel); distributionListQueueReceivedConsumer.Received += async(model, ea) => { if (ea != null && ea.Body.Length > 0) { DistributionListQueueItem dlqi = null; try { var body = ea.Body; var message = Encoding.UTF8.GetString(body.ToArray()); dlqi = ObjectSerialization.Deserialize <DistributionListQueueItem>(message); } catch (Exception ex) { _channel.BasicNack(ea.DeliveryTag, false, false); Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray())); } try { if (dlqi != null) { if (DistributionListQueueReceived != null) { await DistributionListQueueReceived.Invoke(dlqi); _channel.BasicAck(ea.DeliveryTag, false); } } } catch (Exception ex) { Logging.LogException(ex); if (RetryQueueItem(ea, ex)) { _channel.BasicAck(ea.DeliveryTag, false); } else { _channel.BasicNack(ea.DeliveryTag, false, true); } } } }; var notificationQueueReceivedConsumer = new EventingBasicConsumer(_channel); notificationQueueReceivedConsumer.Received += async(model, ea) => { if (ea != null && ea.Body.Length > 0) { NotificationItem ni = null; try { var body = ea.Body; var message = Encoding.UTF8.GetString(body.ToArray()); ni = ObjectSerialization.Deserialize <NotificationItem>(message); } catch (Exception ex) { _channel.BasicNack(ea.DeliveryTag, false, false); Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray())); } try { if (ni != null) { if (NotificationQueueReceived != null) { await NotificationQueueReceived.Invoke(ni); _channel.BasicAck(ea.DeliveryTag, false); } } } catch (Exception ex) { Logging.LogException(ex); if (RetryQueueItem(ea, ex)) { _channel.BasicAck(ea.DeliveryTag, false); } else { _channel.BasicNack(ea.DeliveryTag, false, true); } } } }; var shiftNotificationQueueReceivedConsumer = new EventingBasicConsumer(_channel); shiftNotificationQueueReceivedConsumer.Received += async(model, ea) => { if (ea != null && ea.Body.Length > 0) { ShiftQueueItem sqi = null; try { var body = ea.Body; var message = Encoding.UTF8.GetString(body.ToArray()); sqi = ObjectSerialization.Deserialize <ShiftQueueItem>(message); } catch (Exception ex) { _channel.BasicNack(ea.DeliveryTag, false, false); Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray())); } try { if (sqi != null) { if (ShiftNotificationQueueReceived != null) { await ShiftNotificationQueueReceived.Invoke(sqi); _channel.BasicAck(ea.DeliveryTag, false); } } } catch (Exception ex) { Logging.LogException(ex); if (RetryQueueItem(ea, ex)) { _channel.BasicAck(ea.DeliveryTag, false); } else { _channel.BasicNack(ea.DeliveryTag, false, true); } } } }; var cqrsEventQueueReceivedConsumer = new EventingBasicConsumer(_channel); cqrsEventQueueReceivedConsumer.Received += async(model, ea) => { if (ea != null && ea.Body.Length > 0) { CqrsEvent cqrs = null; try { var body = ea.Body; var message = Encoding.UTF8.GetString(body.ToArray()); cqrs = ObjectSerialization.Deserialize <CqrsEvent>(message); } catch (Exception ex) { _channel.BasicNack(ea.DeliveryTag, false, false); Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray())); } try { if (cqrs != null) { if (CqrsEventQueueReceived != null) { await CqrsEventQueueReceived.Invoke(cqrs); _channel.BasicAck(ea.DeliveryTag, false); } } } catch (Exception ex) { Logging.LogException(ex); if (RetryQueueItem(ea, ex)) { _channel.BasicAck(ea.DeliveryTag, false); } else { _channel.BasicNack(ea.DeliveryTag, false, true); } } } }; var paymentEventQueueReceivedConsumer = new EventingBasicConsumer(_channel); paymentEventQueueReceivedConsumer.Received += async(model, ea) => { if (ea != null && ea.Body.Length > 0) { CqrsEvent cqrs = null; try { var body = ea.Body; var message = Encoding.UTF8.GetString(body.ToArray()); cqrs = ObjectSerialization.Deserialize <CqrsEvent>(message); } catch (Exception ex) { _channel.BasicNack(ea.DeliveryTag, false, false); Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray())); } try { if (cqrs != null) { if (PaymentEventQueueReceived != null) { await PaymentEventQueueReceived.Invoke(cqrs); _channel.BasicAck(ea.DeliveryTag, false); } } } catch (Exception ex) { Logging.LogException(ex); if (RetryQueueItem(ea, ex)) { _channel.BasicAck(ea.DeliveryTag, false); } else { _channel.BasicNack(ea.DeliveryTag, false, true); } } } }; String callQueueReceivedConsumerTag = _channel.BasicConsume( queue: SetQueueNameForEnv(ServiceBusConfig.CallBroadcastQueueName), autoAck: false, consumer: callQueueReceivedConsumer); String messageQueueReceivedConsumerTag = _channel.BasicConsume( queue: SetQueueNameForEnv(ServiceBusConfig.MessageBroadcastQueueName), autoAck: false, consumer: messageQueueReceivedConsumer); String distributionListQueueReceivedConsumerTag = _channel.BasicConsume( queue: SetQueueNameForEnv(ServiceBusConfig.EmailBroadcastQueueName), autoAck: false, consumer: distributionListQueueReceivedConsumer); String notificationQueueReceivedConsumerTag = _channel.BasicConsume( queue: SetQueueNameForEnv(ServiceBusConfig.NotificaitonBroadcastQueueName), autoAck: false, consumer: notificationQueueReceivedConsumer); String shiftNotificationQueueReceivedConsumerTag = _channel.BasicConsume( queue: SetQueueNameForEnv(ServiceBusConfig.ShiftNotificationsQueueName), autoAck: false, consumer: shiftNotificationQueueReceivedConsumer); String cqrsEventQueueReceivedConsumerTag = _channel.BasicConsume( queue: SetQueueNameForEnv(ServiceBusConfig.SystemQueueName), autoAck: false, consumer: cqrsEventQueueReceivedConsumer); String paymentEventQueueReceivedConsumerTag = _channel.BasicConsume( queue: SetQueueNameForEnv(ServiceBusConfig.PaymentQueueName), autoAck: false, consumer: paymentEventQueueReceivedConsumer); } }
public HttpResponseMessage Receive(PostmarkInboundMessage message) { if (message != null) { try { var mailMessage = new MimeMessage(); if (message.FromFull != null && !String.IsNullOrWhiteSpace(message.FromFull.Email) && message.FromFull.Email.Trim() == "*****@*****.**") { return(new HttpResponseMessage(HttpStatusCode.Created)); } if (message.FromFull != null && !String.IsNullOrWhiteSpace(message.FromFull.Email) && !String.IsNullOrWhiteSpace(message.FromFull.Name)) { mailMessage.From.Add(new MailboxAddress(message.FromFull.Name.Trim(), message.FromFull.Email.Trim())); } else { mailMessage.From.Add(new MailboxAddress("Inbound Email Dispatch", "*****@*****.**")); } if (!String.IsNullOrWhiteSpace(message.Subject)) { mailMessage.Subject = message.Subject; } else { mailMessage.Subject = "Dispatch Email"; } var builder = new BodyBuilder(); if (!String.IsNullOrWhiteSpace(message.HtmlBody)) { builder.HtmlBody = HttpUtility.HtmlDecode(message.HtmlBody); } if (!String.IsNullOrWhiteSpace(message.TextBody)) { builder.TextBody = message.TextBody; } int type = 0; // 1 = dispatch // 2 = email list // 3 = group dispatch // 4 = group message string emailAddress = String.Empty; string bounceEmail = String.Empty; string name = String.Empty; #region Trying to Find What type of email this is foreach (var email in message.ToFull) { if (StringHelpers.ValidateEmail(email.Email)) { if (email.Email.Contains($"@{Config.InboundEmailConfig.DispatchDomain}") || email.Email.Contains($"@{Config.InboundEmailConfig.DispatchTestDomain}")) { type = 1; if (email.Email.Contains($"@{Config.InboundEmailConfig.DispatchDomain}")) { emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.DispatchDomain}", ""); } else { emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.DispatchTestDomain}", ""); } name = email.Name; mailMessage.To.Clear(); mailMessage.To.Add(new MailboxAddress(email.Name, email.Email)); break; } else if (email.Email.Contains($"@{Config.InboundEmailConfig.ListsDomain}") || email.Email.Contains($"@{Config.InboundEmailConfig.ListsTestDomain}")) { type = 2; if (email.Email.Contains($"@{Config.InboundEmailConfig.ListsDomain}")) { emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.ListsDomain}", ""); } else { emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.ListsTestDomain}", ""); } if (emailAddress.Contains("+") && emailAddress.Contains("=")) { var tempBounceEmail = emailAddress.Substring(emailAddress.IndexOf("+") + 1); bounceEmail = tempBounceEmail.Replace("=", "@"); emailAddress = emailAddress.Replace(tempBounceEmail, ""); emailAddress = emailAddress.Replace("+", ""); } name = email.Name; mailMessage.To.Clear(); mailMessage.To.Add(new MailboxAddress(email.Name, email.Email)); break; } else if (email.Email.Contains($"@{Config.InboundEmailConfig.GroupsDomain}") || email.Email.Contains($"@{Config.InboundEmailConfig.GroupsTestDomain}")) { type = 3; if (email.Email.Contains($"@{Config.InboundEmailConfig.GroupsDomain}")) { emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.GroupsDomain}", ""); } else { emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.GroupsTestDomain}", ""); } name = email.Name; mailMessage.To.Clear(); mailMessage.To.Add(new MailboxAddress(email.Name, email.Email)); break; } else if (email.Email.Contains($"@{Config.InboundEmailConfig.GroupMessageDomain}") || email.Email.Contains($"@{Config.InboundEmailConfig.GroupTestMessageDomain}")) { type = 4; if (email.Email.Contains($"@{Config.InboundEmailConfig.GroupMessageDomain}")) { emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.GroupMessageDomain}", ""); } else { emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.GroupTestMessageDomain}", ""); } name = email.Name; mailMessage.To.Clear(); mailMessage.To.Add(new MailboxAddress(email.Name, email.Email)); break; } } } // Some providers aren't putting email address in the To line, process the CC line if (type == 0) { foreach (var email in message.CcFull) { if (StringHelpers.ValidateEmail(email.Email)) { var proccedEmailInfo = ProcessEmailAddress(email.Email); if (proccedEmailInfo.Item1 > 0) { type = proccedEmailInfo.Item1; emailAddress = proccedEmailInfo.Item2; mailMessage.To.Clear(); mailMessage.To.Add(new MailboxAddress(email.Name, email.Email)); } } } } // If To and CC didn't work, try the header. if (type == 0) { try { if (message.Headers != null && message.Headers.Count > 0) { var header = message.Headers.FirstOrDefault(x => x.Name == "Received-SPF"); if (header != null) { var lastValue = header.Value.LastIndexOf(char.Parse("=")); var newEmail = header.Value.Substring(lastValue + 1, (header.Value.Length - (lastValue + 1))); newEmail = newEmail.Trim(); if (StringHelpers.ValidateEmail(newEmail)) { emailAddress = newEmail; var proccedEmailInfo = ProcessEmailAddress(newEmail); type = proccedEmailInfo.Item1; emailAddress = proccedEmailInfo.Item2; mailMessage.To.Clear(); mailMessage.To.Add(new MailboxAddress("Email Importer", newEmail)); } } } } catch (Exception ex) { Logging.LogException(ex); } } #endregion Trying to Find What type of email this is if (type == 1) // Dispatch { #region Dispatch Email var departmentId = _departmentSettingsService.GetDepartmentIdForDispatchEmail(emailAddress); if (departmentId.HasValue) { try { var emailSettings = _departmentsService.GetDepartmentEmailSettings(departmentId.Value); List <IdentityUser> departmentUsers = _departmentsService.GetAllUsersForDepartment(departmentId.Value, true); var callEmail = new CallEmail(); if (!String.IsNullOrWhiteSpace(message.Subject)) { callEmail.Subject = message.Subject; } else { callEmail.Subject = "Dispatch Email"; } if (!String.IsNullOrWhiteSpace(message.HtmlBody)) { callEmail.Body = HttpUtility.HtmlDecode(message.HtmlBody); } else { callEmail.Body = message.TextBody; } callEmail.TextBody = message.TextBody; foreach (var attachment in message.Attachments) { try { if (Convert.ToInt32(attachment.ContentLength) > 0) { if (attachment.Name.Contains(".mp3") || attachment.Name.Contains(".amr")) { byte[] filebytes = Convert.FromBase64String(attachment.Content); callEmail.DispatchAudioFileName = attachment.Name; callEmail.DispatchAudio = filebytes; } } } catch { } } if (emailSettings == null) { emailSettings = new DepartmentCallEmail(); emailSettings.FormatType = (int)CallEmailTypes.Generic; emailSettings.DepartmentId = departmentId.Value; emailSettings.Department = _departmentsService.GetDepartmentById(departmentId.Value, false); } else if (emailSettings.Department == null) { emailSettings.Department = _departmentsService.GetDepartmentById(departmentId.Value); } var activeCalls = _callsService.GetLatest10ActiveCallsByDepartment(emailSettings.Department.DepartmentId); var units = _unitsService.GetUnitsForDepartment(emailSettings.Department.DepartmentId); var priorities = _callsService.GetActiveCallPrioritesForDepartment(emailSettings.Department.DepartmentId); int defaultPriority = (int)CallPriority.High; if (priorities != null && priorities.Any()) { var defaultPrio = priorities.FirstOrDefault(x => x.IsDefault && x.IsDeleted == false); if (defaultPrio != null) { defaultPriority = defaultPrio.DepartmentCallPriorityId; } } var call = _callsService.GenerateCallFromEmail(emailSettings.FormatType, callEmail, emailSettings.Department.ManagingUserId, departmentUsers, emailSettings.Department, activeCalls, units, defaultPriority); if (call != null) { call.DepartmentId = departmentId.Value; var savedCall = _callsService.SaveCall(call); var cqi = new CallQueueItem(); cqi.Call = savedCall; cqi.Profiles = _userProfileService.GetAllProfilesForDepartment(call.DepartmentId).Select(x => x.Value).ToList(); cqi.DepartmentTextNumber = _departmentSettingsService.GetTextToCallNumberForDepartment(cqi.Call.DepartmentId); _queueService.EnqueueCallBroadcast(cqi); return(new HttpResponseMessage(HttpStatusCode.Created)); } } catch (Exception ex) { Logging.LogException(ex); return(new HttpResponseMessage(HttpStatusCode.InternalServerError)); } } #endregion Dispatch } else if (type == 2) // Email List { #region Distribution Email var list = _distributionListsService.GetDistributionListByAddress(emailAddress); if (list != null) { if (String.IsNullOrWhiteSpace(bounceEmail)) { try { List <Model.File> files = new List <Model.File>(); try { if (message.Attachments != null && message.Attachments.Any()) { foreach (var attachment in message.Attachments) { if (Convert.ToInt32(attachment.ContentLength) > 0) { Model.File file = new Model.File(); byte[] filebytes = Convert.FromBase64String(attachment.Content); file.Data = filebytes; file.FileName = attachment.Name; file.DepartmentId = list.DepartmentId; file.ContentId = attachment.ContentID; file.FileType = attachment.ContentType; file.Timestamp = DateTime.UtcNow; files.Add(_fileService.SaveFile(file)); } } } } catch { } var dlqi = new DistributionListQueueItem(); dlqi.List = list; dlqi.Users = _departmentsService.GetAllUsersForDepartment(list.DepartmentId); if (files != null && files.Any()) { dlqi.FileIds = new List <int>(); dlqi.FileIds.AddRange(files.Select(x => x.FileId).ToList()); } dlqi.Message = new InboundMessage(); dlqi.Message.Attachments = new List <InboundMessageAttachment>(); if (message.FromFull != null && !String.IsNullOrWhiteSpace(message.FromFull.Email) && !String.IsNullOrWhiteSpace(message.FromFull.Name)) { dlqi.Message.FromEmail = message.FromFull.Email.Trim(); dlqi.Message.FromName = message.FromFull.Name.Trim(); } dlqi.Message.Subject = message.Subject; dlqi.Message.HtmlBody = message.HtmlBody; dlqi.Message.TextBody = message.TextBody; dlqi.Message.MessageID = message.MessageID; _queueService.EnqueueDistributionListBroadcast(dlqi); } catch (Exception ex) { Logging.LogException(ex); return(new HttpResponseMessage(HttpStatusCode.InternalServerError)); } } else { return(new HttpResponseMessage(HttpStatusCode.Created)); } } return(new HttpResponseMessage(HttpStatusCode.Created)); #endregion Distribution Email } if (type == 3) // Group Dispatch { #region Group Dispatch Email var departmentGroup = _departmentGroupsService.GetGroupByDispatchEmailCode(emailAddress); if (departmentGroup != null) { try { var emailSettings = _departmentsService.GetDepartmentEmailSettings(departmentGroup.DepartmentId); //var departmentGroupUsers = _departmentGroupsService.GetAllMembersForGroup(departmentGroup.DepartmentGroupId); var departmentGroupUsers = _departmentGroupsService.GetAllMembersForGroupAndChildGroups(departmentGroup); var callEmail = new CallEmail(); callEmail.Subject = message.Subject; if (!String.IsNullOrWhiteSpace(message.HtmlBody)) { callEmail.Body = HttpUtility.HtmlDecode(message.HtmlBody); } else { callEmail.Body = message.TextBody; } foreach (var attachment in message.Attachments) { try { if (Convert.ToInt32(attachment.ContentLength) > 0) { if (attachment.Name.Contains(".mp3") || attachment.Name.Contains(".amr")) { byte[] filebytes = Convert.FromBase64String(attachment.Content); callEmail.DispatchAudioFileName = attachment.Name; callEmail.DispatchAudio = filebytes; } } } catch { } } if (emailSettings == null) { emailSettings = new DepartmentCallEmail(); emailSettings.FormatType = (int)CallEmailTypes.Generic; emailSettings.DepartmentId = departmentGroup.DepartmentId; if (departmentGroup.Department != null) { emailSettings.Department = departmentGroup.Department; } else { emailSettings.Department = _departmentsService.GetDepartmentById(departmentGroup.DepartmentId); } } var activeCalls = _callsService.GetActiveCallsByDepartment(emailSettings.Department.DepartmentId); var units = _unitsService.GetAllUnitsForGroup(departmentGroup.DepartmentGroupId); var priorities = _callsService.GetActiveCallPrioritesForDepartment(emailSettings.Department.DepartmentId); int defaultPriority = (int)CallPriority.High; if (priorities != null && priorities.Any()) { var defaultPrio = priorities.FirstOrDefault(x => x.IsDefault && x.IsDeleted == false); if (defaultPrio != null) { defaultPriority = defaultPrio.DepartmentCallPriorityId; } } var call = _callsService.GenerateCallFromEmail(emailSettings.FormatType, callEmail, emailSettings.Department.ManagingUserId, departmentGroupUsers.Select(x => x.User).ToList(), emailSettings.Department, activeCalls, units, defaultPriority); if (call != null) { call.DepartmentId = departmentGroup.DepartmentId; var savedCall = _callsService.SaveCall(call); var cqi = new CallQueueItem(); cqi.Call = savedCall; cqi.Profiles = _userProfileService.GetSelectedUserProfiles(departmentGroupUsers.Select(x => x.UserId).ToList()); cqi.DepartmentTextNumber = _departmentSettingsService.GetTextToCallNumberForDepartment(cqi.Call.DepartmentId); _queueService.EnqueueCallBroadcast(cqi); return(new HttpResponseMessage(HttpStatusCode.Created)); } } catch (Exception ex) { Logging.LogException(ex); return(new HttpResponseMessage(HttpStatusCode.InternalServerError)); } } #endregion Group Dispatch Email } if (type == 4) // Group Message { #region Group Message var departmentGroup = _departmentGroupsService.GetGroupByMessageEmailCode(emailAddress); if (departmentGroup != null) { try { //var departmentGroupUsers = _departmentGroupsService.GetAllMembersForGroup(departmentGroup.DepartmentGroupId); var departmentGroupUsers = _departmentGroupsService.GetAllMembersForGroupAndChildGroups(departmentGroup); var newMessage = new Message(); newMessage.SentOn = DateTime.UtcNow; newMessage.SendingUserId = departmentGroup.Department.ManagingUserId; newMessage.IsBroadcast = true; newMessage.Subject = message.Subject; newMessage.SystemGenerated = true; if (!String.IsNullOrWhiteSpace(message.HtmlBody)) { newMessage.Body = HttpUtility.HtmlDecode(message.HtmlBody); } else { newMessage.Body = message.TextBody; } foreach (var member in departmentGroupUsers) { if (newMessage.GetRecipients().All(x => x != member.UserId)) { newMessage.AddRecipient(member.UserId); } } var savedMessage = _messageService.SaveMessage(newMessage); _messageService.SendMessage(savedMessage, "", departmentGroup.DepartmentId, false); return(new HttpResponseMessage(HttpStatusCode.Created)); } catch (Exception ex) { Logging.LogException(ex); return(new HttpResponseMessage(HttpStatusCode.InternalServerError)); } } #endregion Group Message } return(new HttpResponseMessage(HttpStatusCode.InternalServerError)); } catch (Exception ex) { Framework.Logging.LogException(ex); throw new HttpResponseException(new HttpResponseMessage(HttpStatusCode.InternalServerError) { Content = new StringContent(ex.ToString()) }); } } else { // If our message was null, we throw an exception throw new HttpResponseException(new HttpResponseMessage(HttpStatusCode.InternalServerError) { Content = new StringContent("Error parsing Inbound Message, message is null.") }); } }
public async Task <Tuple <bool, string> > ProcessQueueMessage(Message message, CancellationToken token) { bool success = true; string result = ""; if (message != null) { try { var body = message.GetBody <string>(); if (!String.IsNullOrWhiteSpace(body)) { CallQueueItem cqi = null; try { cqi = ObjectSerialization.Deserialize <CallQueueItem>(body); } catch (Exception ex) { success = false; result = "Unable to parse message body Exception: " + ex.ToString(); //message.DeadLetter(); await _client.DeadLetterAsync(message.SystemProperties.LockToken); } if (cqi != null && cqi.Call != null && cqi.Call.HasAnyDispatches()) { try { await ProcessCallQueueItem(cqi); } catch (Exception ex) { Logging.LogException(ex); //message.Abandon(); await _client.DeadLetterAsync(message.SystemProperties.LockToken); success = false; result = ex.ToString(); } } } else { success = false; result = "Message body is null or empty"; } try { //message.Complete(); await _client.CompleteAsync(message.SystemProperties.LockToken); } catch (MessageLockLostException) { } } catch (Exception ex) { success = false; result = ex.ToString(); Logging.LogException(ex); //message.Abandon(); await _client.DeadLetterAsync(message.SystemProperties.LockToken); } } return(new Tuple <bool, string>(success, result)); }
//[AcceptVerbs("POST")] public HttpResponseMessage Process() //([FromBody]TextMessage textMessage2) { var queryValues = Request.RequestUri.ParseQueryString(); var textMessage = new TextMessage(); textMessage.Type = queryValues["type"]; textMessage.To = queryValues["to"]; textMessage.Msisdn = queryValues["msisdn"]; textMessage.NetworkCode = queryValues["network-code"]; textMessage.MessageId = queryValues["messageId"]; textMessage.Timestamp = queryValues["message-timestamp"]; textMessage.Concat = queryValues["concat"]; textMessage.ConcatRef = queryValues["concat-ref"]; textMessage.ConcatTotal = queryValues["concat-total"]; textMessage.ConcatPart = queryValues["concat-part"]; textMessage.Data = queryValues["data"]; textMessage.Udh = queryValues["udh"]; textMessage.Text = queryValues["text"]; var messageEvent = new InboundMessageEvent(); messageEvent.MessageType = (int)InboundMessageTypes.TextMessage; messageEvent.RecievedOn = DateTime.UtcNow; messageEvent.Type = typeof(InboundMessageEvent).FullName; messageEvent.Data = JsonConvert.SerializeObject(textMessage); messageEvent.Processed = false; messageEvent.CustomerId = ""; try { var departmentId = _departmentSettingsService.GetDepartmentIdByTextToCallNumber(textMessage.To); if (departmentId.HasValue) { var department = _departmentsService.GetDepartmentById(departmentId.Value); var textToCallEnabled = _departmentSettingsService.GetDepartmentIsTextCallImportEnabled(departmentId.Value); var textCommandEnabled = _departmentSettingsService.GetDepartmentIsTextCommandEnabled(departmentId.Value); var dispatchNumbers = _departmentSettingsService.GetTextToCallSourceNumbersForDepartment(departmentId.Value); var authroized = _limitsService.CanDepartmentProvisionNumber(departmentId.Value); messageEvent.CustomerId = departmentId.Value.ToString(); if (authroized) { bool isDispatchSource = false; if (!String.IsNullOrWhiteSpace(dispatchNumbers)) { isDispatchSource = _numbersService.DoesNumberMatchAnyPattern(dispatchNumbers.Split(Char.Parse(",")).ToList(), textMessage.Msisdn); } // If we don't have dispatchNumbers and Text Command isn't // enabled it's a dispatch text if (!isDispatchSource && !textCommandEnabled) { isDispatchSource = true; } if (isDispatchSource && textToCallEnabled) { var c = new Call(); c.Notes = textMessage.Text; c.NatureOfCall = textMessage.Text; c.LoggedOn = DateTime.UtcNow; c.Name = string.Format("TTC {0}", c.LoggedOn.TimeConverter(department).ToString("g")); c.Priority = (int)CallPriority.High; c.ReportingUserId = department.ManagingUserId; c.Dispatches = new Collection <CallDispatch>(); c.CallSource = (int)CallSources.EmailImport; c.SourceIdentifier = textMessage.MessageId; c.DepartmentId = departmentId.Value; var users = _departmentsService.GetAllUsersForDepartment(departmentId.Value, true); foreach (var u in users) { var cd = new CallDispatch(); cd.UserId = u.UserId; c.Dispatches.Add(cd); } var savedCall = _callsService.SaveCall(c); var cqi = new CallQueueItem(); cqi.Call = savedCall; cqi.Profiles = _userProfileService.GetSelectedUserProfiles(users.Select(x => x.UserId).ToList()); cqi.DepartmentTextNumber = _departmentSettingsService.GetTextToCallNumberForDepartment(cqi.Call.DepartmentId); _queueService.EnqueueCallBroadcast(cqi); messageEvent.Processed = true; } if (!isDispatchSource && textCommandEnabled) { var profile = _userProfileService.FindProfileByMobileNumber(textMessage.Msisdn); if (profile != null) { var payload = _textCommandService.DetermineType(textMessage.Text); switch (payload.Type) { case TextCommandTypes.None: break; case TextCommandTypes.Help: messageEvent.Processed = true; var help = new StringBuilder(); help.Append("Resgrid Text Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("These are the commands you can text to alter your status and staffing. Text help for help." + Environment.NewLine); help.Append("Status Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("responding or 1: Responding" + Environment.NewLine); help.Append("notresponding or 2: Not Responding" + Environment.NewLine); help.Append("onscene or 3: On Scene" + Environment.NewLine); help.Append("available or 4: Available" + Environment.NewLine); help.Append("Staffing Commands" + Environment.NewLine); help.Append("---------------------" + Environment.NewLine); help.Append("normal or s1: Available Staffing" + Environment.NewLine); help.Append("delayed or s2: Delayed Staffing" + Environment.NewLine); help.Append("unavailable or s3: Unavailable Staffing" + Environment.NewLine); help.Append("committed or s4: Committed Staffing" + Environment.NewLine); help.Append("onshift or s4: On Shift Staffing" + Environment.NewLine); _communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile); break; case TextCommandTypes.Action: messageEvent.Processed = true; _actionLogsService.SetUserAction(profile.UserId, department.DepartmentId, (int)payload.GetActionType()); _communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Status", string.Format("Resgrid received your text command. Status changed to: {0}", payload.GetActionType()), department.DepartmentId, textMessage.To, profile); break; case TextCommandTypes.Staffing: messageEvent.Processed = true; _userStateService.CreateUserState(profile.UserId, department.DepartmentId, (int)payload.GetStaffingType()); _communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Staffing", string.Format("Resgrid received your text command. Staffing level changed to: {0}", payload.GetStaffingType()), department.DepartmentId, textMessage.To, profile); break; } } } } } } catch (Exception ex) { Framework.Logging.LogException(ex); } finally { _numbersService.SaveInboundMessageEvent(messageEvent); } return(Request.CreateResponse(HttpStatusCode.OK)); }
public async Task <Tuple <bool, string> > Process(CallEmailQueueItem item) { bool success = true; string result = ""; _callEmailProvider = Bootstrapper.GetKernel().Resolve <ICallEmailProvider>(); if (!String.IsNullOrWhiteSpace(item?.EmailSettings?.Hostname)) { CallEmailsResult emailResult = _callEmailProvider.GetAllCallEmailsFromServer(item.EmailSettings); if (emailResult?.Emails != null && emailResult.Emails.Count > 0) { var calls = new List <Call>(); _callsService = Bootstrapper.GetKernel().Resolve <ICallsService>(); _queueService = Bootstrapper.GetKernel().Resolve <IQueueService>(); _departmentsService = Bootstrapper.GetKernel().Resolve <IDepartmentsService>(); _userProfileService = Bootstrapper.GetKernel().Resolve <IUserProfileService>(); _departmentSettingsService = Bootstrapper.GetKernel().Resolve <IDepartmentSettingsService>(); _unitsService = Bootstrapper.GetKernel().Resolve <IUnitsService>(); // Ran into an issue where the department users didn't come back. We can't put the email back in the POP // email box so just added some simple retry logic here. List <IdentityUser> departmentUsers = await _departmentsService.GetAllUsersForDepartmentAsync(item.EmailSettings.DepartmentId, true); var profiles = await _userProfileService.GetAllProfilesForDepartmentAsync(item.EmailSettings.DepartmentId); int retry = 0; while (retry < 3 && departmentUsers == null) { Thread.Sleep(150); departmentUsers = await _departmentsService.GetAllUsersForDepartmentAsync(item.EmailSettings.DepartmentId, true); retry++; } foreach (var email in emailResult.Emails) { var activeCalls = await _callsService.GetActiveCallsByDepartmentAsync(item.EmailSettings.Department.DepartmentId); var units = await _unitsService.GetUnitsForDepartmentAsync(item.EmailSettings.Department.DepartmentId); var priorities = await _callsService.GetActiveCallPrioritiesForDepartmentAsync(item.EmailSettings.Department.DepartmentId); int defaultPriority = (int)CallPriority.High; if (priorities != null && priorities.Any()) { var defaultPrio = priorities.FirstOrDefault(x => x.IsDefault && x.IsDeleted == false); if (defaultPrio != null) { defaultPriority = defaultPrio.DepartmentCallPriorityId; } } var call = _callsService.GenerateCallFromEmail(item.EmailSettings.FormatType, email, item.EmailSettings.Department.ManagingUserId, departmentUsers, item.EmailSettings.Department, activeCalls, units, defaultPriority, priorities); if (call != null) { call.DepartmentId = item.EmailSettings.DepartmentId; if (!calls.Any(x => x.Name == call.Name && x.NatureOfCall == call.NatureOfCall)) { calls.Add(call); } } } if (calls.Any()) { var departmentTextNumber = await _departmentSettingsService.GetTextToCallNumberForDepartmentAsync(item.EmailSettings.DepartmentId); foreach (var call in calls) { try { // Adding this in here to try and fix the error below with ObjectContext issues. var newCall = CreateNewCallFromCall(call); if (newCall.Dispatches != null && newCall.Dispatches.Any()) { // We've been having this error here: // The relationship between the two objects cannot be defined because they are attached to different ObjectContext objects. // So I'm wrapping this in a try catch to prevent all calls form being dropped. var savedCall = await _callsService.SaveCallAsync(newCall); var cqi = new CallQueueItem(); cqi.Call = savedCall; cqi.Profiles = profiles.Values.ToList(); cqi.DepartmentTextNumber = departmentTextNumber; await _queueService.EnqueueCallBroadcastAsync(cqi); } } catch (Exception ex) { result = ex.ToString(); Logging.LogException(ex); } } } await _departmentsService.SaveDepartmentEmailSettingsAsync(emailResult.EmailSettings); _callsService = null; _queueService = null; _departmentsService = null; _callEmailProvider = null; _userProfileService = null; _departmentSettingsService = null; } } return(new Tuple <bool, string>(success, result)); }