public async Task <bool> Process(CallQueueItem item)
{
bool success = true;
if (Config.SystemBehaviorConfig.IsAzure)
{
//ProcessQueueMessage(_client.Receive());
var messageHandlerOptions = new MessageHandlerOptions(ExceptionReceivedHandler)
{
MaxConcurrentCalls = 1,
AutoComplete = false
};
// Register the function that will process messages
_client.RegisterMessageHandler(ProcessQueueMessage, messageHandlerOptions);
}
else
{
return(await ProcessCallQueueItem(item));
}
_queueService = null;
return(false);
}
public void EnqueueCall(CallQueueItem callQueue)
{
string serializedObject = String.Empty;
try
{
serializedObject = ObjectSerialization.Serialize(callQueue);
// We are limited to 256KB in azure queue messages
var size = ASCIIEncoding.Unicode.GetByteCount(serializedObject);
if (size > 220000)
{
callQueue.Profiles = null;
serializedObject = ObjectSerialization.Serialize(callQueue);
}
}
catch { }
// If we get an Exception, i.e. OutOfMemmory, lets just strip out the heavy data and try.
if (String.IsNullOrWhiteSpace(serializedObject))
{
callQueue.Profiles = null;
serializedObject = ObjectSerialization.Serialize(callQueue);
}
SendMessage(ServiceBusConfig.CallBroadcastQueueName, serializedObject);
}
private async Task OnCallQueueReceived(CallQueueItem cqi)
{
_logger.LogInformation($"{Name}: Call Queue Received with a number of {cqi.Call.Number}, starting processing...");
await BroadcastCallLogic.ProcessCallQueueItem(cqi);
_logger.LogInformation($"{Name}: Finished processing of call {cqi.Call.Number}.");
}
public void Process(CallQueueItem item)
{
bool success = true;
if (Config.SystemBehaviorConfig.IsAzure)
{
ProcessQueueMessage(_client.Receive());
}
else
{
ProcessCallQueueItem(item);
}
_queueService = null;
}
public void EnqueueCall(CallQueueItem callQueue)
{
if (SystemBehaviorConfig.ServiceBusType == ServiceBusTypes.Rabbit)
{
_rabbitOutboundQueueProvider.EnqueueCall(callQueue);
return;
}
VerifyAndCreateClients();
string serializedObject = String.Empty;
try
{
serializedObject = ObjectSerialization.Serialize(callQueue);
// We are limited to 256KB in azure queue messages
var size = ASCIIEncoding.Unicode.GetByteCount(serializedObject);
if (size > 220000)
{
callQueue.Profiles = null;
serializedObject = ObjectSerialization.Serialize(callQueue);
}
}
catch { }
// If we get an Exception, i.e. OutOfMemmory, lets just strip out the heavy data and try.
if (String.IsNullOrWhiteSpace(serializedObject))
{
callQueue.Profiles = null;
serializedObject = ObjectSerialization.Serialize(callQueue);
}
BrokeredMessage message = new BrokeredMessage(serializedObject);
message.MessageId = string.Format("{0}|{1}", callQueue.Call.CallId, callQueue.Call.DispatchCount);
SendMessage(_callClient, message);
}
public async Task <bool> EnqueueCallBroadcastAsync(CallQueueItem cqi, CancellationToken cancellationToken = default(CancellationToken))
{
//if (Config.SystemBehaviorConfig.IsAzure)
//{
// If we have geolocation data, lets get the approx address now.
if (!string.IsNullOrEmpty(cqi.Call.GeoLocationData) && String.IsNullOrWhiteSpace(cqi.Call.Address))
{
try
{
string[] points = cqi.Call.GeoLocationData.Split(char.Parse(","));
if (points != null && points.Length == 2)
{
cqi.Address = await _geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1]));
}
}
catch { /* Ignore */ }
}
else
{
cqi.Address = cqi.Call.Address;
}
//if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any())
//{
// foreach (var dispatch in cqi.Call.Dispatches)
// {
// if (dispatch.User == null)
// {
// var user = cqi.Profiles.FirstOrDefault(x => x.UserId == dispatch.UserId);
// }
// }
//}
if (cqi.Call.Attachments != null &&
cqi.Call.Attachments.Count(x => x.CallAttachmentType == (int)CallAttachmentTypes.DispatchAudio) > 0)
{
var audio = cqi.Call.Attachments.FirstOrDefault(x =>
x.CallAttachmentType == (int)CallAttachmentTypes.DispatchAudio);
if (audio != null)
{
cqi.CallDispatchAttachmentId = audio.CallAttachmentId;
}
}
// We can't queue up any attachment data as it'll be too large.
cqi.Call.Attachments = null;
return(await _outboundQueueProvider.EnqueueCall(cqi));
//}
//else
//{
// QueueItem item = new QueueItem();
// item.QueueType = (int)QueueTypes.CallBroadcast;
// item.SourceId = cqi.Call.CallId.ToString();
// item.QueuedOn = DateTime.UtcNow;
// await _queueItemsRepository.SaveOrUpdateAsync(item, cancellationToken);
//}
//return true;
}
public void EnqueueCallBroadcast(CallQueueItem cqi)
{
if (Config.SystemBehaviorConfig.IsAzure)
{
// If we have geolocation data, lets get the approx address now.
if (!string.IsNullOrEmpty(cqi.Call.GeoLocationData) && String.IsNullOrWhiteSpace(cqi.Call.Address))
{
try
{
string[] points = cqi.Call.GeoLocationData.Split(char.Parse(","));
if (points != null && points.Length == 2)
{
cqi.Address = _geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1]));
}
}
catch
{
}
}
else
{
cqi.Address = cqi.Call.Address;
}
if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any())
{
foreach (var dispatch in cqi.Call.Dispatches)
{
if (dispatch.User == null)
{
var user = cqi.Profiles.FirstOrDefault(x => x.UserId == dispatch.UserId);
}
}
}
if (cqi.Call.Attachments != null &&
cqi.Call.Attachments.Count(x => x.CallAttachmentType == (int)CallAttachmentTypes.DispatchAudio) > 0)
{
var audio = cqi.Call.Attachments.FirstOrDefault(x =>
x.CallAttachmentType == (int)CallAttachmentTypes.DispatchAudio);
if (audio != null)
{
cqi.CallDispatchAttachmentId = audio.CallAttachmentId;
}
}
// We can't queue up any attachment data as it'll be too large.
cqi.Call.Attachments = null;
_outboundQueueProvider.EnqueueCall(cqi);
}
else
{
QueueItem item = new QueueItem();
item.QueueType = (int)QueueTypes.CallBroadcast;
item.SourceId = cqi.Call.CallId.ToString();
item.QueuedOn = DateTime.UtcNow;
_queueItemsRepository.SaveOrUpdate(item);
}
}
/// <summary>
/// Adds a new call into Resgrid and Dispatches the call
/// </summary>
/// <param name="callInput">Call data to add into the system</param>
/// <returns></returns>
public async Task <AddCallInput> AddCall([FromBody] AddCallInput callInput)
{
try
{
var call = new Call
{
DepartmentId = DepartmentId,
ReportingUserId = UserId,
Priority = callInput.Priority,
Name = callInput.Name,
NatureOfCall = callInput.NatureOfCall,
Number = callInput.Number,
IsCritical = callInput.IsCritical,
IncidentNumber = callInput.IncidentNumber,
MapPage = callInput.MapPage,
Notes = callInput.Notes,
CompletedNotes = callInput.CompletedNotes,
Address = callInput.Address,
GeoLocationData = callInput.GeoLocationData,
LoggedOn = callInput.LoggedOn,
ClosedByUserId = callInput.ClosedByUserId,
ClosedOn = callInput.ClosedOn,
State = callInput.State,
IsDeleted = callInput.IsDeleted,
CallSource = callInput.CallSource,
DispatchCount = callInput.DispatchCount,
LastDispatchedOn = callInput.LastDispatchedOn,
SourceIdentifier = callInput.SourceIdentifier,
W3W = callInput.W3W,
ContactName = callInput.ContactName,
ContactNumber = callInput.ContactNumber,
Public = callInput.Public,
ExternalIdentifier = callInput.ExternalIdentifier,
ReferenceNumber = callInput.ReferenceNumber
};
if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.Address))
{
call.GeoLocationData = _geoLocationProvider.GetLatLonFromAddress(call.Address);
}
if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.W3W))
{
var coords = await _geoLocationProvider.GetCoordinatesFromW3WAsync(call.W3W);
if (coords != null)
{
call.GeoLocationData = $"{coords.Latitude},{coords.Longitude}";
}
}
call.LoggedOn = DateTime.UtcNow;
if (!String.IsNullOrWhiteSpace(callInput.Type) && callInput.Type != "No Type")
{
var callTypes = await _callsService.GetCallTypesForDepartmentAsync(DepartmentId);
var type = callTypes.FirstOrDefault(x => x.Type == callInput.Type);
if (type != null)
{
call.Type = type.Type;
}
}
call.Dispatches = new List <CallDispatch>();
call.GroupDispatches = new List <CallDispatchGroup>();
call.RoleDispatches = new List <CallDispatchRole>();
List <string> groupUserIds = new List <string>();
var users = await _departmentsService.GetAllUsersForDepartmentAsync(DepartmentId);
if (callInput.AllCall)
{
foreach (var u in users)
{
var cd = new CallDispatch {
UserId = u.UserId
};
call.Dispatches.Add(cd);
}
}
else
{
if (callInput.GroupCodesToDispatch != null && callInput.GroupCodesToDispatch.Count > 0)
{
var allGroups = await _departmentGroupsService.GetAllGroupsForDepartmentAsync(DepartmentId);
foreach (var groupCode in callInput.GroupCodesToDispatch)
{
var groupsToDispatch = allGroups.FirstOrDefault(x => x.DispatchEmail == groupCode);
if (groupsToDispatch != null)
{
var cd = new CallDispatchGroup {
DepartmentGroupId = groupsToDispatch.DepartmentGroupId
};
call.GroupDispatches.Add(cd);
if (groupsToDispatch.Members != null && groupsToDispatch.Members.Any())
{
foreach (var departmentGroupMember in groupsToDispatch.Members)
{
if (!groupUserIds.Contains(departmentGroupMember.UserId))
{
groupUserIds.Add(departmentGroupMember.UserId);
}
}
}
}
}
}
}
if (callInput.Attachments != null && callInput.Attachments.Any())
{
call.Attachments = new List <CallAttachment>();
foreach (var attachment in callInput.Attachments)
{
var newAttachment = new CallAttachment();
newAttachment.Data = attachment.Data;
newAttachment.Timestamp = DateTime.UtcNow;
newAttachment.FileName = attachment.FileName;
newAttachment.Size = attachment.Size;
newAttachment.CallAttachmentType = attachment.CallAttachmentType;
call.Attachments.Add(newAttachment);
}
}
var savedCall = _callsService.SaveCall(call);
OutboundEventProvider.CallAddedTopicHandler handler = new OutboundEventProvider.CallAddedTopicHandler();
handler.Handle(new CallAddedEvent()
{
DepartmentId = DepartmentId, Call = savedCall
});
var cqi = new CallQueueItem();
cqi.Call = savedCall;
if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any())
{
cqi.Profiles =
await _userProfileService.GetSelectedUserProfilesAsync(cqi.Call.Dispatches.Select(x => x.UserId).ToList());
}
else
{
if (groupUserIds.Any())
{
cqi.Profiles = await _userProfileService.GetSelectedUserProfilesAsync(groupUserIds);
}
}
_queueService.EnqueueCallBroadcast(cqi);
callInput.CallId = savedCall.CallId;
callInput.Number = savedCall.Number;
}
catch (Exception ex)
{
Logging.LogException(ex);
throw ex;
}
return(callInput);
}
public async Task <ActionResult> IncomingMessage([FromQuery] TwilioMessage request)
{
if (request == null || string.IsNullOrWhiteSpace(request.To) || string.IsNullOrWhiteSpace(request.From) || string.IsNullOrWhiteSpace(request.Body))
{
return(BadRequest());
}
var response = new MessagingResponse();
var textMessage = new TextMessage();
textMessage.To = request.To.Replace("+", "");
textMessage.Msisdn = request.From.Replace("+", "");
textMessage.MessageId = request.MessageSid;
textMessage.Timestamp = DateTime.UtcNow.ToLongDateString();
textMessage.Data = request.Body;
textMessage.Text = request.Body;
var messageEvent = new InboundMessageEvent();
messageEvent.MessageType = (int)InboundMessageTypes.TextMessage;
messageEvent.RecievedOn = DateTime.UtcNow;
messageEvent.Type = typeof(InboundMessageEvent).FullName;
messageEvent.Data = JsonConvert.SerializeObject(textMessage);
messageEvent.Processed = false;
messageEvent.CustomerId = "";
try
{
var departmentId = await _departmentSettingsService.GetDepartmentIdByTextToCallNumberAsync(textMessage.To);
if (departmentId.HasValue)
{
var department = await _departmentsService.GetDepartmentByIdAsync(departmentId.Value);
var textToCallEnabled = await _departmentSettingsService.GetDepartmentIsTextCallImportEnabledAsync(departmentId.Value);
var textCommandEnabled = await _departmentSettingsService.GetDepartmentIsTextCommandEnabledAsync(departmentId.Value);
var dispatchNumbers = await _departmentSettingsService.GetTextToCallSourceNumbersForDepartmentAsync(departmentId.Value);
var authroized = await _limitsService.CanDepartmentProvisionNumberAsync(departmentId.Value);
var customStates = await _customStateService.GetAllActiveCustomStatesForDepartmentAsync(departmentId.Value);
messageEvent.CustomerId = departmentId.Value.ToString();
if (authroized)
{
bool isDispatchSource = false;
if (!String.IsNullOrWhiteSpace(dispatchNumbers))
{
isDispatchSource = _numbersService.DoesNumberMatchAnyPattern(dispatchNumbers.Split(Char.Parse(",")).ToList(), textMessage.Msisdn);
}
// If we don't have dispatchNumbers and Text Command isn't enabled it's a dispatch text
if (!isDispatchSource && !textCommandEnabled)
{
isDispatchSource = true;
}
if (isDispatchSource && textToCallEnabled)
{
var c = new Call();
c.Notes = textMessage.Text;
c.NatureOfCall = textMessage.Text;
c.LoggedOn = DateTime.UtcNow;
c.Name = string.Format("TTC {0}", c.LoggedOn.TimeConverter(department).ToString("g"));
c.Priority = (int)CallPriority.High;
c.ReportingUserId = department.ManagingUserId;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = textMessage.MessageId;
c.DepartmentId = departmentId.Value;
var users = await _departmentsService.GetAllUsersForDepartmentAsync(departmentId.Value, true);
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
var savedCall = await _callsService.SaveCallAsync(c);
var cqi = new CallQueueItem();
cqi.Call = savedCall;
cqi.Profiles = await _userProfileService.GetSelectedUserProfilesAsync(users.Select(x => x.UserId).ToList());
cqi.DepartmentTextNumber = await _departmentSettingsService.GetTextToCallNumberForDepartmentAsync(cqi.Call.DepartmentId);
_queueService.EnqueueCallBroadcastAsync(cqi);
messageEvent.Processed = true;
}
if (!isDispatchSource && textCommandEnabled)
{
var profile = await _userProfileService.GetProfileByMobileNumberAsync(textMessage.Msisdn);
if (profile != null)
{
var payload = _textCommandService.DetermineType(textMessage.Text);
var customActions = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Personnel);
var customStaffing = customStates.FirstOrDefault(x => x.Type == (int)CustomStateTypes.Staffing);
switch (payload.Type)
{
case TextCommandTypes.None:
response.Message("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.");
break;
case TextCommandTypes.Help:
messageEvent.Processed = true;
var help = new StringBuilder();
help.Append("Resgrid Text Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("These are the commands you can text to alter your status and staffing. Text help for help." + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("Core Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("STOP: To turn off all text messages" + Environment.NewLine);
help.Append("HELP: This help text" + Environment.NewLine);
help.Append("CALLS: List active calls" + Environment.NewLine);
help.Append("C[CallId]: Get Call Detail i.e. C1445" + Environment.NewLine);
help.Append("UNITS: List unit statuses" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("Status or Action Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any())
{
var activeDetails = customActions.GetActiveDetails();
for (int i = 0; i < activeDetails.Count; i++)
{
help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or {i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine);
}
}
else
{
help.Append("responding or 1: Responding" + Environment.NewLine);
help.Append("notresponding or 2: Not Responding" + Environment.NewLine);
help.Append("onscene or 3: On Scene" + Environment.NewLine);
help.Append("available or 4: Available" + Environment.NewLine);
}
help.Append("---------------------" + Environment.NewLine);
help.Append("Staffing Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any())
{
var activeDetails = customStaffing.GetActiveDetails();
for (int i = 0; i < activeDetails.Count; i++)
{
help.Append($"{activeDetails[i].ButtonText.Trim().Replace(" ", "").Replace("-", "").Replace(":", "")} or S{i + 1}: {activeDetails[i].ButtonText}" + Environment.NewLine);
}
}
else
{
help.Append("available or s1: Available Staffing" + Environment.NewLine);
help.Append("delayed or s2: Delayed Staffing" + Environment.NewLine);
help.Append("unavailable or s3: Unavailable Staffing" + Environment.NewLine);
help.Append("committed or s4: Committed Staffing" + Environment.NewLine);
help.Append("onshift or s4: On Shift Staffing" + Environment.NewLine);
}
response.Message(help.ToString());
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Action:
messageEvent.Processed = true;
await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, (int)payload.GetActionType());
response.Message(string.Format("Resgrid received your text command. Status changed to: {0}", payload.GetActionType()));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Status", string.Format("Resgrid recieved your text command. Status changed to: {0}", payload.GetActionType()), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Staffing:
messageEvent.Processed = true;
await _userStateService.CreateUserState(profile.UserId, department.DepartmentId, (int)payload.GetStaffingType());
response.Message(string.Format("Resgrid received your text command. Staffing level changed to: {0}", payload.GetStaffingType()));
//_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Staffing", string.Format("Resgrid recieved your text command. Staffing level changed to: {0}", payload.GetStaffingType()), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Stop:
messageEvent.Processed = true;
await _userProfileService.DisableTextMessagesForUserAsync(profile.UserId);
response.Message("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.");
break;
case TextCommandTypes.CustomAction:
messageEvent.Processed = true;
await _actionLogsService.SetUserActionAsync(profile.UserId, department.DepartmentId, payload.GetCustomActionType());
if (customActions != null && customActions.IsDeleted == false && customActions.GetActiveDetails() != null && customActions.GetActiveDetails().Any() && customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType()) != null)
{
var detail = customActions.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomActionType());
response.Message(string.Format("Resgrid received your text command. Status changed to: {0}", detail.ButtonText));
}
else
{
response.Message("Resgrid received your text command and updated your status");
}
break;
case TextCommandTypes.CustomStaffing:
messageEvent.Processed = true;
await _userStateService.CreateUserState(profile.UserId, department.DepartmentId, payload.GetCustomStaffingType());
if (customStaffing != null && customStaffing.IsDeleted == false && customStaffing.GetActiveDetails() != null && customStaffing.GetActiveDetails().Any() && customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType()) != null)
{
var detail = customStaffing.GetActiveDetails().FirstOrDefault(x => x.CustomStateDetailId == payload.GetCustomStaffingType());
response.Message(string.Format("Resgrid received your text command. Staffing changed to: {0}", detail.ButtonText));
}
else
{
response.Message("Resgrid received your text command and updated your staffing");
}
break;
case TextCommandTypes.MyStatus:
messageEvent.Processed = true;
var userStatus = await _actionLogsService.GetLastActionLogForUserAsync(profile.UserId);
var userStaffing = await _userStateService.GetLastUserStateByUserIdAsync(profile.UserId);
var customStatusLevel = await _customStateService.GetCustomPersonnelStatusAsync(department.DepartmentId, userStatus);
var customStaffingLevel = await _customStateService.GetCustomPersonnelStaffingAsync(department.DepartmentId, userStaffing);
response.Message($"Hello {profile.FullName.AsFirstNameLastName} at {DateTime.UtcNow.TimeConverterToString(department)} your current status is {customStatusLevel.ButtonText} and your current staffing is {customStaffingLevel.ButtonText}.");
break;
case TextCommandTypes.Calls:
messageEvent.Processed = true;
var activeCalls = await _callsService.GetActiveCallsByDepartmentAsync(department.DepartmentId);
var activeCallText = new StringBuilder();
activeCallText.Append($"Active Calls for {department.Name}" + Environment.NewLine);
activeCallText.Append("---------------------" + Environment.NewLine);
foreach (var activeCall in activeCalls)
{
activeCallText.Append($"CallId: {activeCall.CallId} Name: {activeCall.Name} Nature:{activeCall.NatureOfCall}" + Environment.NewLine);
}
response.Message(activeCallText.ToString());
break;
case TextCommandTypes.Units:
messageEvent.Processed = true;
var unitStatus = await _unitsService.GetAllLatestStatusForUnitsByDepartmentIdAsync(department.DepartmentId);
var unitStatusesText = new StringBuilder();
unitStatusesText.Append($"Unit Statuses for {department.Name}" + Environment.NewLine);
unitStatusesText.Append("---------------------" + Environment.NewLine);
foreach (var unit in unitStatus)
{
var unitState = await _customStateService.GetCustomUnitStateAsync(unit);
unitStatusesText.Append($"{unit.Unit.Name} is {unitState.ButtonText}" + Environment.NewLine);
}
response.Message(unitStatusesText.ToString());
break;
case TextCommandTypes.CallDetail:
messageEvent.Processed = true;
var call = await _callsService.GetCallByIdAsync(int.Parse(payload.Data));
var callText = new StringBuilder();
callText.Append($"Call Information for {call.Name}" + Environment.NewLine);
callText.Append("---------------------" + Environment.NewLine);
callText.Append($"Id: {call.CallId}" + Environment.NewLine);
callText.Append($"Number: {call.Number}" + Environment.NewLine);
callText.Append($"Logged: {call.LoggedOn.TimeConverterToString(department)}" + Environment.NewLine);
callText.Append("-----Nature-----" + Environment.NewLine);
callText.Append(call.NatureOfCall + Environment.NewLine);
callText.Append("-----Address-----" + Environment.NewLine);
if (!String.IsNullOrWhiteSpace(call.Address))
{
callText.Append(call.Address + Environment.NewLine);
}
else if (!string.IsNullOrEmpty(call.GeoLocationData))
{
try
{
string[] points = call.GeoLocationData.Split(char.Parse(","));
if (points != null && points.Length == 2)
{
callText.Append(_geoLocationProvider.GetAproxAddressFromLatLong(double.Parse(points[0]), double.Parse(points[1])) + Environment.NewLine);
}
}
catch
{
}
}
response.Message(callText.ToString());
break;
}
}
}
}
}
else if (textMessage.To == "17753765253") // Resgrid master text number
{
var profile = await _userProfileService.GetProfileByMobileNumberAsync(textMessage.Msisdn);
var payload = _textCommandService.DetermineType(textMessage.Text);
switch (payload.Type)
{
case TextCommandTypes.None:
response.Message("Resgrid (https://resgrid.com) Automated Text System. Unknown command, text help for supported commands.");
break;
case TextCommandTypes.Help:
messageEvent.Processed = true;
var help = new StringBuilder();
help.Append("Resgrid Text Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("This is the Resgrid system for first responders (https://resgrid.com) automated text system. Your department isn't signed up for inbound text messages, but you can send the following commands." + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("STOP: To turn off all text messages" + Environment.NewLine);
help.Append("HELP: This help text" + Environment.NewLine);
response.Message(help.ToString());
break;
case TextCommandTypes.Stop:
messageEvent.Processed = true;
await _userProfileService.DisableTextMessagesForUserAsync(profile.UserId);
response.Message("Text messages are now turned off for this user, to enable again log in to Resgrid and update your profile.");
break;
}
}
}
catch (Exception ex)
{
Framework.Logging.LogException(ex);
}
finally
{
await _numbersService.SaveInboundMessageEventAsync(messageEvent);
}
//Ok();
//var response = new TwilioResponse();
//return Request.CreateResponse(HttpStatusCode.OK, response.Element, new XmlMediaTypeFormatter());
return(Ok(new StringContent(response.ToString(), Encoding.UTF8, "application/xml")));
}
public static Tuple <bool, string> ProcessQueueMessage(BrokeredMessage message)
{
bool success = true;
string result = "";
if (message != null)
{
try
{
var body = message.GetBody <string>();
if (!String.IsNullOrWhiteSpace(body))
{
CallQueueItem cqi = null;
try
{
cqi = ObjectSerialization.Deserialize <CallQueueItem>(body);
}
catch (Exception ex)
{
success = false;
result = "Unable to parse message body Exception: " + ex.ToString();
message.DeadLetter();
}
if (cqi != null && cqi.Call != null && cqi.Call.HasAnyDispatches())
{
try
{
ProcessCallQueueItem(cqi);
}
catch (Exception ex)
{
Logging.LogException(ex);
message.Abandon();
success = false;
result = ex.ToString();
}
}
}
else
{
success = false;
result = "Message body is null or empty";
}
try
{
message.Complete();
}
catch (MessageLockLostException)
{
}
}
catch (Exception ex)
{
success = false;
result = ex.ToString();
Logging.LogException(ex);
message.Abandon();
}
}
return(new Tuple <bool, string>(success, result));
}
public HttpResponseMessage SaveCall([FromBody] NewCallInput newCallInput)
{
if (!ModelState.IsValid)
{
return(Request.CreateErrorResponse(HttpStatusCode.BadRequest, ModelState));
}
var call = new Call
{
DepartmentId = DepartmentId,
ReportingUserId = UserId,
Priority = (int)Enum.Parse(typeof(CallPriority), newCallInput.Pri),
Name = newCallInput.Nme,
NatureOfCall = newCallInput.Noc
};
if (!string.IsNullOrWhiteSpace(newCallInput.CNme))
{
call.ContactName = newCallInput.CNme;
}
if (!string.IsNullOrWhiteSpace(newCallInput.CNum))
{
call.ContactName = newCallInput.CNum;
}
if (!string.IsNullOrWhiteSpace(newCallInput.Cid))
{
call.IncidentNumber = newCallInput.Cid;
}
if (!string.IsNullOrWhiteSpace(newCallInput.Add))
{
call.Address = newCallInput.Add;
}
if (!string.IsNullOrWhiteSpace(newCallInput.W3W))
{
call.W3W = newCallInput.W3W;
}
//if (call.Address.Equals("Current Coordinates", StringComparison.InvariantCultureIgnoreCase))
// call.Address = "";
if (!string.IsNullOrWhiteSpace(newCallInput.Not))
{
call.Notes = newCallInput.Not;
}
if (!string.IsNullOrWhiteSpace(newCallInput.Geo))
{
call.GeoLocationData = newCallInput.Geo;
}
if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.Address))
{
call.GeoLocationData = _geoLocationProvider.GetLatLonFromAddress(call.Address);
}
if (string.IsNullOrWhiteSpace(call.GeoLocationData) && !string.IsNullOrWhiteSpace(call.W3W))
{
var coords = _geoLocationProvider.GetCoordinatesFromW3W(call.W3W);
if (coords != null)
{
call.GeoLocationData = $"{coords.Latitude},{coords.Longitude}";
}
}
call.LoggedOn = DateTime.UtcNow;
if (!String.IsNullOrWhiteSpace(newCallInput.Typ) && newCallInput.Typ != "No Type")
{
var callTypes = _callsService.GetCallTypesForDepartment(DepartmentId);
var type = callTypes.FirstOrDefault(x => x.Type == newCallInput.Typ);
if (type != null)
{
call.Type = type.Type;
}
}
var users = _departmentsService.GetAllUsersForDepartment(DepartmentId);
call.Dispatches = new Collection <CallDispatch>();
call.GroupDispatches = new List <CallDispatchGroup>();
call.RoleDispatches = new List <CallDispatchRole>();
if (string.IsNullOrWhiteSpace(newCallInput.Dis) || newCallInput.Dis == "0")
{
// Use case, existing clients and non-ionic2 app this will be null dispatch all users. Or we've specified everyone (0).
foreach (var u in users)
{
var cd = new CallDispatch {
UserId = u.UserId
};
call.Dispatches.Add(cd);
}
}
else
{
var dispatch = newCallInput.Dis.Split(char.Parse("|"));
try
{
var usersToDispatch = dispatch.Where(x => x.StartsWith("P:")).Select(y => y.Replace("P:", ""));
foreach (var user in usersToDispatch)
{
var cd = new CallDispatch {
UserId = user
};
call.Dispatches.Add(cd);
}
}
catch (Exception ex)
{
Logging.LogException(ex);
}
try
{
var groupsToDispatch = dispatch.Where(x => x.StartsWith("G:")).Select(y => int.Parse(y.Replace("G:", "")));
foreach (var group in groupsToDispatch)
{
var cd = new CallDispatchGroup {
DepartmentGroupId = group
};
call.GroupDispatches.Add(cd);
}
}
catch (Exception ex)
{
Logging.LogException(ex);
}
try
{
var rolesToDispatch = dispatch.Where(x => x.StartsWith("R:")).Select(y => int.Parse(y.Replace("R:", "")));
foreach (var role in rolesToDispatch)
{
var cd = new CallDispatchRole {
RoleId = role
};
call.RoleDispatches.Add(cd);
}
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
var savedCall = _callsService.SaveCall(call);
OutboundEventProvider.CallAddedTopicHandler handler = new OutboundEventProvider.CallAddedTopicHandler();
handler.Handle(new CallAddedEvent()
{
DepartmentId = DepartmentId, Call = savedCall
});
var profiles = new List <string>();
if (call.Dispatches != null && call.Dispatches.Any())
{
profiles.AddRange(call.Dispatches.Select(x => x.UserId).ToList());
}
if (call.GroupDispatches != null && call.GroupDispatches.Any())
{
foreach (var groupDispatch in call.GroupDispatches)
{
var group = _departmentGroupsService.GetGroupById(groupDispatch.DepartmentGroupId);
if (group != null && group.Members != null)
{
profiles.AddRange(group.Members.Select(x => x.UserId));
}
}
}
if (call.RoleDispatches != null && call.RoleDispatches.Any())
{
foreach (var roleDispatch in call.RoleDispatches)
{
var members = _personnelRolesService.GetAllMembersOfRole(roleDispatch.RoleId);
if (members != null)
{
profiles.AddRange(members.Select(x => x.UserId).ToList());
}
}
}
var cqi = new CallQueueItem();
cqi.Call = savedCall;
cqi.Profiles = _userProfileService.GetSelectedUserProfiles(profiles);
_queueService.EnqueueCallBroadcast(cqi);
return(Request.CreateResponse(HttpStatusCode.Created));
}
public static void ProcessCallQueueItem(CallQueueItem cqi)
{
ICommunicationService _communicationService;
ICallsService _callsService;
try
{
if (cqi != null && cqi.Call != null && cqi.Call.HasAnyDispatches())
{
_communicationService = Bootstrapper.GetKernel().Resolve <ICommunicationService>();
_callsService = Bootstrapper.GetKernel().Resolve <ICallsService>();
List <int> groupIds = new List <int>();
/* Trying to see if I can eek out a little perf here now that profiles are in Redis. Previously the
* the parallel operation would cause EF errors. This shouldn't be the case now because profiles are
* cached and GetProfileForUser operations will hit that first.
*/
if (cqi.Profiles == null || !cqi.Profiles.Any())
{
var userProfilesService = Bootstrapper.GetKernel().Resolve <IUserProfileService>();
cqi.Profiles = userProfilesService.GetAllProfilesForDepartment(cqi.Call.DepartmentId).Select(x => x.Value).ToList();
}
if (cqi.CallDispatchAttachmentId > 0)
{
//var callsService = Bootstrapper.GetKernel().Resolve<ICallsService>();
cqi.Call.ShortenedAudioUrl = _callsService.GetShortenedAudioUrl(cqi.Call.CallId, cqi.CallDispatchAttachmentId);
}
cqi.Call.ShortenedCallUrl = _callsService.GetShortenedCallLinkUrl(cqi.Call.CallId);
try
{
cqi.Call.CallPriority = _callsService.GetCallPrioritesById(cqi.Call.DepartmentId, cqi.Call.Priority, false);
}
catch { /* Doesn't matter */ }
var dispatchedUsers = new HashSet <string>();
// Dispatch Personnel
if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any())
{
foreach (var d in cqi.Call.Dispatches)
{
dispatchedUsers.Add(d.UserId);
}
Parallel.ForEach(cqi.Call.Dispatches, d =>
{
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == d.UserId);
if (profile != null)
{
_communicationService.SendCall(cqi.Call, d, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
}
catch (SocketException sex)
{
}
});
}
var departmentGroupsService = Bootstrapper.GetKernel().Resolve <IDepartmentGroupsService>();
// Dispatch Groups
if (cqi.Call.GroupDispatches != null && cqi.Call.GroupDispatches.Any())
{
foreach (var d in cqi.Call.GroupDispatches)
{
if (!groupIds.Contains(d.DepartmentGroupId))
{
groupIds.Add(d.DepartmentGroupId);
}
var members = departmentGroupsService.GetAllMembersForGroup(d.DepartmentGroupId);
foreach (var member in members)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
}
// Dispatch Units
if (cqi.Call.UnitDispatches != null && cqi.Call.UnitDispatches.Any())
{
var unitsService = Bootstrapper.GetKernel().Resolve <IUnitsService>();
foreach (var d in cqi.Call.UnitDispatches)
{
var unit = unitsService.GetUnitById(d.UnitId);
if (unit != null && unit.StationGroupId.HasValue)
{
if (!groupIds.Contains(unit.StationGroupId.Value))
{
groupIds.Add(unit.StationGroupId.Value);
}
}
_communicationService.SendUnitCall(cqi.Call, d, cqi.DepartmentTextNumber, cqi.Address);
var unitAssignedMembers = unitsService.GetCurrentRolesForUnit(d.UnitId);
if (unitAssignedMembers != null && unitAssignedMembers.Count() > 0)
{
foreach (var member in unitAssignedMembers)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
else
{
if (unit.StationGroupId.HasValue)
{
var members = departmentGroupsService.GetAllMembersForGroup(unit.StationGroupId.Value);
foreach (var member in members)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
}
}
}
// Dispatch Roles
if (cqi.Call.RoleDispatches != null && cqi.Call.RoleDispatches.Any())
{
var rolesService = Bootstrapper.GetKernel().Resolve <IPersonnelRolesService>();
foreach (var d in cqi.Call.RoleDispatches)
{
var members = rolesService.GetAllMembersOfRole(d.RoleId);
foreach (var member in members)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
}
// Send Call Print to Printer
var printerProvider = Bootstrapper.GetKernel().Resolve <IPrinterProvider>();
Dictionary <int, DepartmentGroup> fetchedGroups = new Dictionary <int, DepartmentGroup>();
if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any())
{
foreach (var d in cqi.Call.Dispatches)
{
var group = departmentGroupsService.GetGroupForUser(d.UserId, cqi.Call.DepartmentId);
if (group != null)
{
if (!groupIds.Contains(group.DepartmentGroupId))
{
groupIds.Add(group.DepartmentGroupId);
}
if (!fetchedGroups.ContainsKey(group.DepartmentGroupId))
{
fetchedGroups.Add(group.DepartmentGroupId, group);
}
}
}
}
foreach (var groupId in groupIds)
{
try
{
DepartmentGroup group = null;
if (fetchedGroups.ContainsKey(groupId))
{
group = fetchedGroups[groupId];
}
else
{
group = departmentGroupsService.GetGroupById(groupId);
}
if (!String.IsNullOrWhiteSpace(group.PrinterData) && group.DispatchToPrinter)
{
var printerData = JsonConvert.DeserializeObject <DepartmentGroupPrinter>(group.PrinterData);
var apiKey = SymmetricEncryption.Decrypt(printerData.ApiKey, Config.SystemBehaviorConfig.ExternalLinkUrlParamPassphrase);
var callUrl = _callsService.GetShortenedCallPdfUrl(cqi.Call.CallId, true, groupId);
var printJob = printerProvider.SubmitPrintJob(apiKey, printerData.PrinterId, "CallPrint", callUrl);
}
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
finally
{
_communicationService = null;
}
}
public static void ProcessCallQueueItem(CallQueueItem cqi)
{
ICommunicationService _communicationService;
ICallsService _callsService;
try
{
if (cqi != null && cqi.Call != null && cqi.Call.HasAnyDispatches())
{
_communicationService = Bootstrapper.GetKernel().Resolve <ICommunicationService>();
_callsService = Bootstrapper.GetKernel().Resolve <ICallsService>();
/* Trying to see if I can eek out a little perf here now that profiles are in Redis. Previously the
* the parallel operation would cause EF errors. This shouldn't be the case now because profiles are
* cached and GetProfileForUser operations will hit that first.
*/
if (cqi.Profiles == null || !cqi.Profiles.Any())
{
var userProfilesService = Bootstrapper.GetKernel().Resolve <IUserProfileService>();
cqi.Profiles = userProfilesService.GetAllProfilesForDepartment(cqi.Call.DepartmentId).Select(x => x.Value).ToList();
}
if (cqi.CallDispatchAttachmentId > 0)
{
//var callsService = Bootstrapper.GetKernel().Resolve<ICallsService>();
cqi.Call.ShortenedAudioUrl = _callsService.GetShortenedAudioUrl(cqi.Call.CallId, cqi.CallDispatchAttachmentId);
}
cqi.Call.ShortenedCallUrl = _callsService.GetShortenedCallLinkUrl(cqi.Call.CallId);
try
{
cqi.Call.CallPriority = _callsService.GetCallPrioritesById(cqi.Call.DepartmentId, cqi.Call.Priority, false);
}
catch { /* Doesn't matter */ }
var dispatchedUsers = new HashSet <string>();
// Dispatch Personnel
if (cqi.Call.Dispatches != null && cqi.Call.Dispatches.Any())
{
foreach (var d in cqi.Call.Dispatches)
{
dispatchedUsers.Add(d.UserId);
}
Parallel.ForEach(cqi.Call.Dispatches, d =>
{
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == d.UserId);
if (profile != null)
{
_communicationService.SendCall(cqi.Call, d, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
}
catch (SocketException sex)
{
}
});
}
// Dispatch Groups
if (cqi.Call.GroupDispatches != null && cqi.Call.GroupDispatches.Any())
{
var departmentGroupsService = Bootstrapper.GetKernel().Resolve <IDepartmentGroupsService>();
foreach (var d in cqi.Call.GroupDispatches)
{
var members = departmentGroupsService.GetAllMembersForGroup(d.DepartmentGroupId);
foreach (var member in members)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
}
// Dispatch Units
if (cqi.Call.UnitDispatches != null && cqi.Call.UnitDispatches.Any())
{
var unitsService = Bootstrapper.GetKernel().Resolve <IUnitsService>();
var departmentGroupsService = Bootstrapper.GetKernel().Resolve <IDepartmentGroupsService>();
foreach (var d in cqi.Call.UnitDispatches)
{
var unit = unitsService.GetUnitById(d.UnitId);
_communicationService.SendUnitCall(cqi.Call, d, cqi.DepartmentTextNumber, cqi.Address);
var unitAssignedMembers = unitsService.GetCurrentRolesForUnit(d.UnitId);
if (unitAssignedMembers != null && unitAssignedMembers.Count() > 0)
{
foreach (var member in unitAssignedMembers)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
else
{
if (unit.StationGroupId.HasValue)
{
var members = departmentGroupsService.GetAllMembersForGroup(unit.StationGroupId.Value);
foreach (var member in members)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
}
}
}
// Dispatch Roles
if (cqi.Call.RoleDispatches != null && cqi.Call.RoleDispatches.Any())
{
var rolesService = Bootstrapper.GetKernel().Resolve <IPersonnelRolesService>();
foreach (var d in cqi.Call.RoleDispatches)
{
var members = rolesService.GetAllMembersOfRole(d.RoleId);
foreach (var member in members)
{
if (!dispatchedUsers.Contains(member.UserId))
{
dispatchedUsers.Add(member.UserId);
try
{
var profile = cqi.Profiles.FirstOrDefault(x => x.UserId == member.UserId);
_communicationService.SendCall(cqi.Call, new CallDispatch()
{
UserId = member.UserId
}, cqi.DepartmentTextNumber, cqi.Call.DepartmentId, profile, cqi.Address);
}
catch (SocketException sex)
{
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
}
}
}
}
}
finally
{
_communicationService = null;
}
}
private async Task StartMonitoring()
{
if (SystemBehaviorConfig.ServiceBusType == ServiceBusTypes.Rabbit)
{
var callQueueReceivedConsumer = new EventingBasicConsumer(_channel);
callQueueReceivedConsumer.Received += async(model, ea) =>
{
if (ea != null && ea.Body.Length > 0)
{
CallQueueItem cqi = null;
try
{
var body = ea.Body;
var message = Encoding.UTF8.GetString(body.ToArray());
cqi = ObjectSerialization.Deserialize <CallQueueItem>(message);
}
catch (Exception ex)
{
_channel.BasicNack(ea.DeliveryTag, false, false);
Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray()));
}
try
{
if (cqi != null)
{
if (CallQueueReceived != null)
{
await CallQueueReceived.Invoke(cqi);
_channel.BasicAck(ea.DeliveryTag, false);
}
}
}
catch (Exception ex)
{
Logging.LogException(ex);
if (RetryQueueItem(ea, ex))
{
_channel.BasicNack(ea.DeliveryTag, false, false);
}
else
{
_channel.BasicNack(ea.DeliveryTag, false, true);
}
}
}
};
var messageQueueReceivedConsumer = new EventingBasicConsumer(_channel);
messageQueueReceivedConsumer.Received += async(model, ea) =>
{
if (ea != null && ea.Body.Length > 0)
{
MessageQueueItem mqi = null;
try
{
var body = ea.Body;
var message = Encoding.UTF8.GetString(body.ToArray());
mqi = ObjectSerialization.Deserialize <MessageQueueItem>(message);
}
catch (Exception ex)
{
_channel.BasicNack(ea.DeliveryTag, false, false);
Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray()));
}
try
{
if (mqi != null)
{
if (MessageQueueReceived != null)
{
await MessageQueueReceived.Invoke(mqi);
_channel.BasicAck(ea.DeliveryTag, false);
}
}
}
catch (Exception ex)
{
Logging.LogException(ex);
if (RetryQueueItem(ea, ex))
{
_channel.BasicAck(ea.DeliveryTag, false);
}
else
{
_channel.BasicNack(ea.DeliveryTag, false, true);
}
}
}
};
var distributionListQueueReceivedConsumer = new EventingBasicConsumer(_channel);
distributionListQueueReceivedConsumer.Received += async(model, ea) =>
{
if (ea != null && ea.Body.Length > 0)
{
DistributionListQueueItem dlqi = null;
try
{
var body = ea.Body;
var message = Encoding.UTF8.GetString(body.ToArray());
dlqi = ObjectSerialization.Deserialize <DistributionListQueueItem>(message);
}
catch (Exception ex)
{
_channel.BasicNack(ea.DeliveryTag, false, false);
Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray()));
}
try
{
if (dlqi != null)
{
if (DistributionListQueueReceived != null)
{
await DistributionListQueueReceived.Invoke(dlqi);
_channel.BasicAck(ea.DeliveryTag, false);
}
}
}
catch (Exception ex)
{
Logging.LogException(ex);
if (RetryQueueItem(ea, ex))
{
_channel.BasicAck(ea.DeliveryTag, false);
}
else
{
_channel.BasicNack(ea.DeliveryTag, false, true);
}
}
}
};
var notificationQueueReceivedConsumer = new EventingBasicConsumer(_channel);
notificationQueueReceivedConsumer.Received += async(model, ea) =>
{
if (ea != null && ea.Body.Length > 0)
{
NotificationItem ni = null;
try
{
var body = ea.Body;
var message = Encoding.UTF8.GetString(body.ToArray());
ni = ObjectSerialization.Deserialize <NotificationItem>(message);
}
catch (Exception ex)
{
_channel.BasicNack(ea.DeliveryTag, false, false);
Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray()));
}
try
{
if (ni != null)
{
if (NotificationQueueReceived != null)
{
await NotificationQueueReceived.Invoke(ni);
_channel.BasicAck(ea.DeliveryTag, false);
}
}
}
catch (Exception ex)
{
Logging.LogException(ex);
if (RetryQueueItem(ea, ex))
{
_channel.BasicAck(ea.DeliveryTag, false);
}
else
{
_channel.BasicNack(ea.DeliveryTag, false, true);
}
}
}
};
var shiftNotificationQueueReceivedConsumer = new EventingBasicConsumer(_channel);
shiftNotificationQueueReceivedConsumer.Received += async(model, ea) =>
{
if (ea != null && ea.Body.Length > 0)
{
ShiftQueueItem sqi = null;
try
{
var body = ea.Body;
var message = Encoding.UTF8.GetString(body.ToArray());
sqi = ObjectSerialization.Deserialize <ShiftQueueItem>(message);
}
catch (Exception ex)
{
_channel.BasicNack(ea.DeliveryTag, false, false);
Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray()));
}
try
{
if (sqi != null)
{
if (ShiftNotificationQueueReceived != null)
{
await ShiftNotificationQueueReceived.Invoke(sqi);
_channel.BasicAck(ea.DeliveryTag, false);
}
}
}
catch (Exception ex)
{
Logging.LogException(ex);
if (RetryQueueItem(ea, ex))
{
_channel.BasicAck(ea.DeliveryTag, false);
}
else
{
_channel.BasicNack(ea.DeliveryTag, false, true);
}
}
}
};
var cqrsEventQueueReceivedConsumer = new EventingBasicConsumer(_channel);
cqrsEventQueueReceivedConsumer.Received += async(model, ea) =>
{
if (ea != null && ea.Body.Length > 0)
{
CqrsEvent cqrs = null;
try
{
var body = ea.Body;
var message = Encoding.UTF8.GetString(body.ToArray());
cqrs = ObjectSerialization.Deserialize <CqrsEvent>(message);
}
catch (Exception ex)
{
_channel.BasicNack(ea.DeliveryTag, false, false);
Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray()));
}
try
{
if (cqrs != null)
{
if (CqrsEventQueueReceived != null)
{
await CqrsEventQueueReceived.Invoke(cqrs);
_channel.BasicAck(ea.DeliveryTag, false);
}
}
}
catch (Exception ex)
{
Logging.LogException(ex);
if (RetryQueueItem(ea, ex))
{
_channel.BasicAck(ea.DeliveryTag, false);
}
else
{
_channel.BasicNack(ea.DeliveryTag, false, true);
}
}
}
};
var paymentEventQueueReceivedConsumer = new EventingBasicConsumer(_channel);
paymentEventQueueReceivedConsumer.Received += async(model, ea) =>
{
if (ea != null && ea.Body.Length > 0)
{
CqrsEvent cqrs = null;
try
{
var body = ea.Body;
var message = Encoding.UTF8.GetString(body.ToArray());
cqrs = ObjectSerialization.Deserialize <CqrsEvent>(message);
}
catch (Exception ex)
{
_channel.BasicNack(ea.DeliveryTag, false, false);
Logging.LogException(ex, Encoding.UTF8.GetString(ea.Body.ToArray()));
}
try
{
if (cqrs != null)
{
if (PaymentEventQueueReceived != null)
{
await PaymentEventQueueReceived.Invoke(cqrs);
_channel.BasicAck(ea.DeliveryTag, false);
}
}
}
catch (Exception ex)
{
Logging.LogException(ex);
if (RetryQueueItem(ea, ex))
{
_channel.BasicAck(ea.DeliveryTag, false);
}
else
{
_channel.BasicNack(ea.DeliveryTag, false, true);
}
}
}
};
String callQueueReceivedConsumerTag = _channel.BasicConsume(
queue: SetQueueNameForEnv(ServiceBusConfig.CallBroadcastQueueName),
autoAck: false,
consumer: callQueueReceivedConsumer);
String messageQueueReceivedConsumerTag = _channel.BasicConsume(
queue: SetQueueNameForEnv(ServiceBusConfig.MessageBroadcastQueueName),
autoAck: false,
consumer: messageQueueReceivedConsumer);
String distributionListQueueReceivedConsumerTag = _channel.BasicConsume(
queue: SetQueueNameForEnv(ServiceBusConfig.EmailBroadcastQueueName),
autoAck: false,
consumer: distributionListQueueReceivedConsumer);
String notificationQueueReceivedConsumerTag = _channel.BasicConsume(
queue: SetQueueNameForEnv(ServiceBusConfig.NotificaitonBroadcastQueueName),
autoAck: false,
consumer: notificationQueueReceivedConsumer);
String shiftNotificationQueueReceivedConsumerTag = _channel.BasicConsume(
queue: SetQueueNameForEnv(ServiceBusConfig.ShiftNotificationsQueueName),
autoAck: false,
consumer: shiftNotificationQueueReceivedConsumer);
String cqrsEventQueueReceivedConsumerTag = _channel.BasicConsume(
queue: SetQueueNameForEnv(ServiceBusConfig.SystemQueueName),
autoAck: false,
consumer: cqrsEventQueueReceivedConsumer);
String paymentEventQueueReceivedConsumerTag = _channel.BasicConsume(
queue: SetQueueNameForEnv(ServiceBusConfig.PaymentQueueName),
autoAck: false,
consumer: paymentEventQueueReceivedConsumer);
}
}
public HttpResponseMessage Receive(PostmarkInboundMessage message)
{
if (message != null)
{
try
{
var mailMessage = new MimeMessage();
if (message.FromFull != null && !String.IsNullOrWhiteSpace(message.FromFull.Email) && message.FromFull.Email.Trim() == "*****@*****.**")
{
return(new HttpResponseMessage(HttpStatusCode.Created));
}
if (message.FromFull != null && !String.IsNullOrWhiteSpace(message.FromFull.Email) && !String.IsNullOrWhiteSpace(message.FromFull.Name))
{
mailMessage.From.Add(new MailboxAddress(message.FromFull.Name.Trim(), message.FromFull.Email.Trim()));
}
else
{
mailMessage.From.Add(new MailboxAddress("Inbound Email Dispatch", "*****@*****.**"));
}
if (!String.IsNullOrWhiteSpace(message.Subject))
{
mailMessage.Subject = message.Subject;
}
else
{
mailMessage.Subject = "Dispatch Email";
}
var builder = new BodyBuilder();
if (!String.IsNullOrWhiteSpace(message.HtmlBody))
{
builder.HtmlBody = HttpUtility.HtmlDecode(message.HtmlBody);
}
if (!String.IsNullOrWhiteSpace(message.TextBody))
{
builder.TextBody = message.TextBody;
}
int type = 0; // 1 = dispatch // 2 = email list // 3 = group dispatch // 4 = group message
string emailAddress = String.Empty;
string bounceEmail = String.Empty;
string name = String.Empty;
#region Trying to Find What type of email this is
foreach (var email in message.ToFull)
{
if (StringHelpers.ValidateEmail(email.Email))
{
if (email.Email.Contains($"@{Config.InboundEmailConfig.DispatchDomain}") || email.Email.Contains($"@{Config.InboundEmailConfig.DispatchTestDomain}"))
{
type = 1;
if (email.Email.Contains($"@{Config.InboundEmailConfig.DispatchDomain}"))
{
emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.DispatchDomain}", "");
}
else
{
emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.DispatchTestDomain}", "");
}
name = email.Name;
mailMessage.To.Clear();
mailMessage.To.Add(new MailboxAddress(email.Name, email.Email));
break;
}
else if (email.Email.Contains($"@{Config.InboundEmailConfig.ListsDomain}") || email.Email.Contains($"@{Config.InboundEmailConfig.ListsTestDomain}"))
{
type = 2;
if (email.Email.Contains($"@{Config.InboundEmailConfig.ListsDomain}"))
{
emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.ListsDomain}", "");
}
else
{
emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.ListsTestDomain}", "");
}
if (emailAddress.Contains("+") && emailAddress.Contains("="))
{
var tempBounceEmail = emailAddress.Substring(emailAddress.IndexOf("+") + 1);
bounceEmail = tempBounceEmail.Replace("=", "@");
emailAddress = emailAddress.Replace(tempBounceEmail, "");
emailAddress = emailAddress.Replace("+", "");
}
name = email.Name;
mailMessage.To.Clear();
mailMessage.To.Add(new MailboxAddress(email.Name, email.Email));
break;
}
else if (email.Email.Contains($"@{Config.InboundEmailConfig.GroupsDomain}") || email.Email.Contains($"@{Config.InboundEmailConfig.GroupsTestDomain}"))
{
type = 3;
if (email.Email.Contains($"@{Config.InboundEmailConfig.GroupsDomain}"))
{
emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.GroupsDomain}", "");
}
else
{
emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.GroupsTestDomain}", "");
}
name = email.Name;
mailMessage.To.Clear();
mailMessage.To.Add(new MailboxAddress(email.Name, email.Email));
break;
}
else if (email.Email.Contains($"@{Config.InboundEmailConfig.GroupMessageDomain}") || email.Email.Contains($"@{Config.InboundEmailConfig.GroupTestMessageDomain}"))
{
type = 4;
if (email.Email.Contains($"@{Config.InboundEmailConfig.GroupMessageDomain}"))
{
emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.GroupMessageDomain}", "");
}
else
{
emailAddress = email.Email.Replace($"@{Config.InboundEmailConfig.GroupTestMessageDomain}", "");
}
name = email.Name;
mailMessage.To.Clear();
mailMessage.To.Add(new MailboxAddress(email.Name, email.Email));
break;
}
}
}
// Some providers aren't putting email address in the To line, process the CC line
if (type == 0)
{
foreach (var email in message.CcFull)
{
if (StringHelpers.ValidateEmail(email.Email))
{
var proccedEmailInfo = ProcessEmailAddress(email.Email);
if (proccedEmailInfo.Item1 > 0)
{
type = proccedEmailInfo.Item1;
emailAddress = proccedEmailInfo.Item2;
mailMessage.To.Clear();
mailMessage.To.Add(new MailboxAddress(email.Name, email.Email));
}
}
}
}
// If To and CC didn't work, try the header.
if (type == 0)
{
try
{
if (message.Headers != null && message.Headers.Count > 0)
{
var header = message.Headers.FirstOrDefault(x => x.Name == "Received-SPF");
if (header != null)
{
var lastValue = header.Value.LastIndexOf(char.Parse("="));
var newEmail = header.Value.Substring(lastValue + 1, (header.Value.Length - (lastValue + 1)));
newEmail = newEmail.Trim();
if (StringHelpers.ValidateEmail(newEmail))
{
emailAddress = newEmail;
var proccedEmailInfo = ProcessEmailAddress(newEmail);
type = proccedEmailInfo.Item1;
emailAddress = proccedEmailInfo.Item2;
mailMessage.To.Clear();
mailMessage.To.Add(new MailboxAddress("Email Importer", newEmail));
}
}
}
}
catch (Exception ex)
{
Logging.LogException(ex);
}
}
#endregion Trying to Find What type of email this is
if (type == 1) // Dispatch
{
#region Dispatch Email
var departmentId = _departmentSettingsService.GetDepartmentIdForDispatchEmail(emailAddress);
if (departmentId.HasValue)
{
try
{
var emailSettings = _departmentsService.GetDepartmentEmailSettings(departmentId.Value);
List <IdentityUser> departmentUsers = _departmentsService.GetAllUsersForDepartment(departmentId.Value, true);
var callEmail = new CallEmail();
if (!String.IsNullOrWhiteSpace(message.Subject))
{
callEmail.Subject = message.Subject;
}
else
{
callEmail.Subject = "Dispatch Email";
}
if (!String.IsNullOrWhiteSpace(message.HtmlBody))
{
callEmail.Body = HttpUtility.HtmlDecode(message.HtmlBody);
}
else
{
callEmail.Body = message.TextBody;
}
callEmail.TextBody = message.TextBody;
foreach (var attachment in message.Attachments)
{
try
{
if (Convert.ToInt32(attachment.ContentLength) > 0)
{
if (attachment.Name.Contains(".mp3") || attachment.Name.Contains(".amr"))
{
byte[] filebytes = Convert.FromBase64String(attachment.Content);
callEmail.DispatchAudioFileName = attachment.Name;
callEmail.DispatchAudio = filebytes;
}
}
}
catch { }
}
if (emailSettings == null)
{
emailSettings = new DepartmentCallEmail();
emailSettings.FormatType = (int)CallEmailTypes.Generic;
emailSettings.DepartmentId = departmentId.Value;
emailSettings.Department = _departmentsService.GetDepartmentById(departmentId.Value, false);
}
else if (emailSettings.Department == null)
{
emailSettings.Department = _departmentsService.GetDepartmentById(departmentId.Value);
}
var activeCalls = _callsService.GetLatest10ActiveCallsByDepartment(emailSettings.Department.DepartmentId);
var units = _unitsService.GetUnitsForDepartment(emailSettings.Department.DepartmentId);
var priorities = _callsService.GetActiveCallPrioritesForDepartment(emailSettings.Department.DepartmentId);
int defaultPriority = (int)CallPriority.High;
if (priorities != null && priorities.Any())
{
var defaultPrio = priorities.FirstOrDefault(x => x.IsDefault && x.IsDeleted == false);
if (defaultPrio != null)
{
defaultPriority = defaultPrio.DepartmentCallPriorityId;
}
}
var call = _callsService.GenerateCallFromEmail(emailSettings.FormatType, callEmail,
emailSettings.Department.ManagingUserId,
departmentUsers, emailSettings.Department, activeCalls, units, defaultPriority);
if (call != null)
{
call.DepartmentId = departmentId.Value;
var savedCall = _callsService.SaveCall(call);
var cqi = new CallQueueItem();
cqi.Call = savedCall;
cqi.Profiles = _userProfileService.GetAllProfilesForDepartment(call.DepartmentId).Select(x => x.Value).ToList();
cqi.DepartmentTextNumber = _departmentSettingsService.GetTextToCallNumberForDepartment(cqi.Call.DepartmentId);
_queueService.EnqueueCallBroadcast(cqi);
return(new HttpResponseMessage(HttpStatusCode.Created));
}
}
catch (Exception ex)
{
Logging.LogException(ex);
return(new HttpResponseMessage(HttpStatusCode.InternalServerError));
}
}
#endregion Dispatch
}
else if (type == 2) // Email List
{
#region Distribution Email
var list = _distributionListsService.GetDistributionListByAddress(emailAddress);
if (list != null)
{
if (String.IsNullOrWhiteSpace(bounceEmail))
{
try
{
List <Model.File> files = new List <Model.File>();
try
{
if (message.Attachments != null && message.Attachments.Any())
{
foreach (var attachment in message.Attachments)
{
if (Convert.ToInt32(attachment.ContentLength) > 0)
{
Model.File file = new Model.File();
byte[] filebytes = Convert.FromBase64String(attachment.Content);
file.Data = filebytes;
file.FileName = attachment.Name;
file.DepartmentId = list.DepartmentId;
file.ContentId = attachment.ContentID;
file.FileType = attachment.ContentType;
file.Timestamp = DateTime.UtcNow;
files.Add(_fileService.SaveFile(file));
}
}
}
}
catch { }
var dlqi = new DistributionListQueueItem();
dlqi.List = list;
dlqi.Users = _departmentsService.GetAllUsersForDepartment(list.DepartmentId);
if (files != null && files.Any())
{
dlqi.FileIds = new List <int>();
dlqi.FileIds.AddRange(files.Select(x => x.FileId).ToList());
}
dlqi.Message = new InboundMessage();
dlqi.Message.Attachments = new List <InboundMessageAttachment>();
if (message.FromFull != null && !String.IsNullOrWhiteSpace(message.FromFull.Email) && !String.IsNullOrWhiteSpace(message.FromFull.Name))
{
dlqi.Message.FromEmail = message.FromFull.Email.Trim();
dlqi.Message.FromName = message.FromFull.Name.Trim();
}
dlqi.Message.Subject = message.Subject;
dlqi.Message.HtmlBody = message.HtmlBody;
dlqi.Message.TextBody = message.TextBody;
dlqi.Message.MessageID = message.MessageID;
_queueService.EnqueueDistributionListBroadcast(dlqi);
}
catch (Exception ex)
{
Logging.LogException(ex);
return(new HttpResponseMessage(HttpStatusCode.InternalServerError));
}
}
else
{
return(new HttpResponseMessage(HttpStatusCode.Created));
}
}
return(new HttpResponseMessage(HttpStatusCode.Created));
#endregion Distribution Email
}
if (type == 3) // Group Dispatch
{
#region Group Dispatch Email
var departmentGroup = _departmentGroupsService.GetGroupByDispatchEmailCode(emailAddress);
if (departmentGroup != null)
{
try
{
var emailSettings = _departmentsService.GetDepartmentEmailSettings(departmentGroup.DepartmentId);
//var departmentGroupUsers = _departmentGroupsService.GetAllMembersForGroup(departmentGroup.DepartmentGroupId);
var departmentGroupUsers = _departmentGroupsService.GetAllMembersForGroupAndChildGroups(departmentGroup);
var callEmail = new CallEmail();
callEmail.Subject = message.Subject;
if (!String.IsNullOrWhiteSpace(message.HtmlBody))
{
callEmail.Body = HttpUtility.HtmlDecode(message.HtmlBody);
}
else
{
callEmail.Body = message.TextBody;
}
foreach (var attachment in message.Attachments)
{
try
{
if (Convert.ToInt32(attachment.ContentLength) > 0)
{
if (attachment.Name.Contains(".mp3") || attachment.Name.Contains(".amr"))
{
byte[] filebytes = Convert.FromBase64String(attachment.Content);
callEmail.DispatchAudioFileName = attachment.Name;
callEmail.DispatchAudio = filebytes;
}
}
}
catch { }
}
if (emailSettings == null)
{
emailSettings = new DepartmentCallEmail();
emailSettings.FormatType = (int)CallEmailTypes.Generic;
emailSettings.DepartmentId = departmentGroup.DepartmentId;
if (departmentGroup.Department != null)
{
emailSettings.Department = departmentGroup.Department;
}
else
{
emailSettings.Department = _departmentsService.GetDepartmentById(departmentGroup.DepartmentId);
}
}
var activeCalls = _callsService.GetActiveCallsByDepartment(emailSettings.Department.DepartmentId);
var units = _unitsService.GetAllUnitsForGroup(departmentGroup.DepartmentGroupId);
var priorities = _callsService.GetActiveCallPrioritesForDepartment(emailSettings.Department.DepartmentId);
int defaultPriority = (int)CallPriority.High;
if (priorities != null && priorities.Any())
{
var defaultPrio = priorities.FirstOrDefault(x => x.IsDefault && x.IsDeleted == false);
if (defaultPrio != null)
{
defaultPriority = defaultPrio.DepartmentCallPriorityId;
}
}
var call = _callsService.GenerateCallFromEmail(emailSettings.FormatType, callEmail,
emailSettings.Department.ManagingUserId,
departmentGroupUsers.Select(x => x.User).ToList(), emailSettings.Department, activeCalls, units, defaultPriority);
if (call != null)
{
call.DepartmentId = departmentGroup.DepartmentId;
var savedCall = _callsService.SaveCall(call);
var cqi = new CallQueueItem();
cqi.Call = savedCall;
cqi.Profiles = _userProfileService.GetSelectedUserProfiles(departmentGroupUsers.Select(x => x.UserId).ToList());
cqi.DepartmentTextNumber = _departmentSettingsService.GetTextToCallNumberForDepartment(cqi.Call.DepartmentId);
_queueService.EnqueueCallBroadcast(cqi);
return(new HttpResponseMessage(HttpStatusCode.Created));
}
}
catch (Exception ex)
{
Logging.LogException(ex);
return(new HttpResponseMessage(HttpStatusCode.InternalServerError));
}
}
#endregion Group Dispatch Email
}
if (type == 4) // Group Message
{
#region Group Message
var departmentGroup = _departmentGroupsService.GetGroupByMessageEmailCode(emailAddress);
if (departmentGroup != null)
{
try
{
//var departmentGroupUsers = _departmentGroupsService.GetAllMembersForGroup(departmentGroup.DepartmentGroupId);
var departmentGroupUsers = _departmentGroupsService.GetAllMembersForGroupAndChildGroups(departmentGroup);
var newMessage = new Message();
newMessage.SentOn = DateTime.UtcNow;
newMessage.SendingUserId = departmentGroup.Department.ManagingUserId;
newMessage.IsBroadcast = true;
newMessage.Subject = message.Subject;
newMessage.SystemGenerated = true;
if (!String.IsNullOrWhiteSpace(message.HtmlBody))
{
newMessage.Body = HttpUtility.HtmlDecode(message.HtmlBody);
}
else
{
newMessage.Body = message.TextBody;
}
foreach (var member in departmentGroupUsers)
{
if (newMessage.GetRecipients().All(x => x != member.UserId))
{
newMessage.AddRecipient(member.UserId);
}
}
var savedMessage = _messageService.SaveMessage(newMessage);
_messageService.SendMessage(savedMessage, "", departmentGroup.DepartmentId, false);
return(new HttpResponseMessage(HttpStatusCode.Created));
}
catch (Exception ex)
{
Logging.LogException(ex);
return(new HttpResponseMessage(HttpStatusCode.InternalServerError));
}
}
#endregion Group Message
}
return(new HttpResponseMessage(HttpStatusCode.InternalServerError));
}
catch (Exception ex)
{
Framework.Logging.LogException(ex);
throw new HttpResponseException(new HttpResponseMessage(HttpStatusCode.InternalServerError)
{
Content = new StringContent(ex.ToString())
});
}
}
else
{
// If our message was null, we throw an exception
throw new HttpResponseException(new HttpResponseMessage(HttpStatusCode.InternalServerError)
{
Content = new StringContent("Error parsing Inbound Message, message is null.")
});
}
}
public async Task <Tuple <bool, string> > ProcessQueueMessage(Message message, CancellationToken token)
{
bool success = true;
string result = "";
if (message != null)
{
try
{
var body = message.GetBody <string>();
if (!String.IsNullOrWhiteSpace(body))
{
CallQueueItem cqi = null;
try
{
cqi = ObjectSerialization.Deserialize <CallQueueItem>(body);
}
catch (Exception ex)
{
success = false;
result = "Unable to parse message body Exception: " + ex.ToString();
//message.DeadLetter();
await _client.DeadLetterAsync(message.SystemProperties.LockToken);
}
if (cqi != null && cqi.Call != null && cqi.Call.HasAnyDispatches())
{
try
{
await ProcessCallQueueItem(cqi);
}
catch (Exception ex)
{
Logging.LogException(ex);
//message.Abandon();
await _client.DeadLetterAsync(message.SystemProperties.LockToken);
success = false;
result = ex.ToString();
}
}
}
else
{
success = false;
result = "Message body is null or empty";
}
try
{
//message.Complete();
await _client.CompleteAsync(message.SystemProperties.LockToken);
}
catch (MessageLockLostException)
{
}
}
catch (Exception ex)
{
success = false;
result = ex.ToString();
Logging.LogException(ex);
//message.Abandon();
await _client.DeadLetterAsync(message.SystemProperties.LockToken);
}
}
return(new Tuple <bool, string>(success, result));
}
//[AcceptVerbs("POST")]
public HttpResponseMessage Process() //([FromBody]TextMessage textMessage2)
{
var queryValues = Request.RequestUri.ParseQueryString();
var textMessage = new TextMessage();
textMessage.Type = queryValues["type"];
textMessage.To = queryValues["to"];
textMessage.Msisdn = queryValues["msisdn"];
textMessage.NetworkCode = queryValues["network-code"];
textMessage.MessageId = queryValues["messageId"];
textMessage.Timestamp = queryValues["message-timestamp"];
textMessage.Concat = queryValues["concat"];
textMessage.ConcatRef = queryValues["concat-ref"];
textMessage.ConcatTotal = queryValues["concat-total"];
textMessage.ConcatPart = queryValues["concat-part"];
textMessage.Data = queryValues["data"];
textMessage.Udh = queryValues["udh"];
textMessage.Text = queryValues["text"];
var messageEvent = new InboundMessageEvent();
messageEvent.MessageType = (int)InboundMessageTypes.TextMessage;
messageEvent.RecievedOn = DateTime.UtcNow;
messageEvent.Type = typeof(InboundMessageEvent).FullName;
messageEvent.Data = JsonConvert.SerializeObject(textMessage);
messageEvent.Processed = false;
messageEvent.CustomerId = "";
try
{
var departmentId = _departmentSettingsService.GetDepartmentIdByTextToCallNumber(textMessage.To);
if (departmentId.HasValue)
{
var department = _departmentsService.GetDepartmentById(departmentId.Value);
var textToCallEnabled = _departmentSettingsService.GetDepartmentIsTextCallImportEnabled(departmentId.Value);
var textCommandEnabled = _departmentSettingsService.GetDepartmentIsTextCommandEnabled(departmentId.Value);
var dispatchNumbers = _departmentSettingsService.GetTextToCallSourceNumbersForDepartment(departmentId.Value);
var authroized = _limitsService.CanDepartmentProvisionNumber(departmentId.Value);
messageEvent.CustomerId = departmentId.Value.ToString();
if (authroized)
{
bool isDispatchSource = false;
if (!String.IsNullOrWhiteSpace(dispatchNumbers))
{
isDispatchSource = _numbersService.DoesNumberMatchAnyPattern(dispatchNumbers.Split(Char.Parse(",")).ToList(), textMessage.Msisdn);
}
// If we don't have dispatchNumbers and Text Command isn't
// enabled it's a dispatch text
if (!isDispatchSource && !textCommandEnabled)
{
isDispatchSource = true;
}
if (isDispatchSource && textToCallEnabled)
{
var c = new Call();
c.Notes = textMessage.Text;
c.NatureOfCall = textMessage.Text;
c.LoggedOn = DateTime.UtcNow;
c.Name = string.Format("TTC {0}", c.LoggedOn.TimeConverter(department).ToString("g"));
c.Priority = (int)CallPriority.High;
c.ReportingUserId = department.ManagingUserId;
c.Dispatches = new Collection <CallDispatch>();
c.CallSource = (int)CallSources.EmailImport;
c.SourceIdentifier = textMessage.MessageId;
c.DepartmentId = departmentId.Value;
var users = _departmentsService.GetAllUsersForDepartment(departmentId.Value, true);
foreach (var u in users)
{
var cd = new CallDispatch();
cd.UserId = u.UserId;
c.Dispatches.Add(cd);
}
var savedCall = _callsService.SaveCall(c);
var cqi = new CallQueueItem();
cqi.Call = savedCall;
cqi.Profiles = _userProfileService.GetSelectedUserProfiles(users.Select(x => x.UserId).ToList());
cqi.DepartmentTextNumber = _departmentSettingsService.GetTextToCallNumberForDepartment(cqi.Call.DepartmentId);
_queueService.EnqueueCallBroadcast(cqi);
messageEvent.Processed = true;
}
if (!isDispatchSource && textCommandEnabled)
{
var profile = _userProfileService.FindProfileByMobileNumber(textMessage.Msisdn);
if (profile != null)
{
var payload = _textCommandService.DetermineType(textMessage.Text);
switch (payload.Type)
{
case TextCommandTypes.None:
break;
case TextCommandTypes.Help:
messageEvent.Processed = true;
var help = new StringBuilder();
help.Append("Resgrid Text Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("These are the commands you can text to alter your status and staffing. Text help for help." + Environment.NewLine);
help.Append("Status Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("responding or 1: Responding" + Environment.NewLine);
help.Append("notresponding or 2: Not Responding" + Environment.NewLine);
help.Append("onscene or 3: On Scene" + Environment.NewLine);
help.Append("available or 4: Available" + Environment.NewLine);
help.Append("Staffing Commands" + Environment.NewLine);
help.Append("---------------------" + Environment.NewLine);
help.Append("normal or s1: Available Staffing" + Environment.NewLine);
help.Append("delayed or s2: Delayed Staffing" + Environment.NewLine);
help.Append("unavailable or s3: Unavailable Staffing" + Environment.NewLine);
help.Append("committed or s4: Committed Staffing" + Environment.NewLine);
help.Append("onshift or s4: On Shift Staffing" + Environment.NewLine);
_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Help", help.ToString(), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Action:
messageEvent.Processed = true;
_actionLogsService.SetUserAction(profile.UserId, department.DepartmentId, (int)payload.GetActionType());
_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Status", string.Format("Resgrid received your text command. Status changed to: {0}", payload.GetActionType()), department.DepartmentId, textMessage.To, profile);
break;
case TextCommandTypes.Staffing:
messageEvent.Processed = true;
_userStateService.CreateUserState(profile.UserId, department.DepartmentId, (int)payload.GetStaffingType());
_communicationService.SendTextMessage(profile.UserId, "Resgrid TCI Staffing", string.Format("Resgrid received your text command. Staffing level changed to: {0}", payload.GetStaffingType()), department.DepartmentId, textMessage.To, profile);
break;
}
}
}
}
}
}
catch (Exception ex)
{
Framework.Logging.LogException(ex);
}
finally
{
_numbersService.SaveInboundMessageEvent(messageEvent);
}
return(Request.CreateResponse(HttpStatusCode.OK));
}
public async Task <Tuple <bool, string> > Process(CallEmailQueueItem item)
{
bool success = true;
string result = "";
_callEmailProvider = Bootstrapper.GetKernel().Resolve <ICallEmailProvider>();
if (!String.IsNullOrWhiteSpace(item?.EmailSettings?.Hostname))
{
CallEmailsResult emailResult = _callEmailProvider.GetAllCallEmailsFromServer(item.EmailSettings);
if (emailResult?.Emails != null && emailResult.Emails.Count > 0)
{
var calls = new List <Call>();
_callsService = Bootstrapper.GetKernel().Resolve <ICallsService>();
_queueService = Bootstrapper.GetKernel().Resolve <IQueueService>();
_departmentsService = Bootstrapper.GetKernel().Resolve <IDepartmentsService>();
_userProfileService = Bootstrapper.GetKernel().Resolve <IUserProfileService>();
_departmentSettingsService = Bootstrapper.GetKernel().Resolve <IDepartmentSettingsService>();
_unitsService = Bootstrapper.GetKernel().Resolve <IUnitsService>();
// Ran into an issue where the department users didn't come back. We can't put the email back in the POP
// email box so just added some simple retry logic here.
List <IdentityUser> departmentUsers = await _departmentsService.GetAllUsersForDepartmentAsync(item.EmailSettings.DepartmentId, true);
var profiles = await _userProfileService.GetAllProfilesForDepartmentAsync(item.EmailSettings.DepartmentId);
int retry = 0;
while (retry < 3 && departmentUsers == null)
{
Thread.Sleep(150);
departmentUsers = await _departmentsService.GetAllUsersForDepartmentAsync(item.EmailSettings.DepartmentId, true);
retry++;
}
foreach (var email in emailResult.Emails)
{
var activeCalls = await _callsService.GetActiveCallsByDepartmentAsync(item.EmailSettings.Department.DepartmentId);
var units = await _unitsService.GetUnitsForDepartmentAsync(item.EmailSettings.Department.DepartmentId);
var priorities = await _callsService.GetActiveCallPrioritiesForDepartmentAsync(item.EmailSettings.Department.DepartmentId);
int defaultPriority = (int)CallPriority.High;
if (priorities != null && priorities.Any())
{
var defaultPrio = priorities.FirstOrDefault(x => x.IsDefault && x.IsDeleted == false);
if (defaultPrio != null)
{
defaultPriority = defaultPrio.DepartmentCallPriorityId;
}
}
var call = _callsService.GenerateCallFromEmail(item.EmailSettings.FormatType, email,
item.EmailSettings.Department.ManagingUserId, departmentUsers, item.EmailSettings.Department, activeCalls, units, defaultPriority, priorities);
if (call != null)
{
call.DepartmentId = item.EmailSettings.DepartmentId;
if (!calls.Any(x => x.Name == call.Name && x.NatureOfCall == call.NatureOfCall))
{
calls.Add(call);
}
}
}
if (calls.Any())
{
var departmentTextNumber = await _departmentSettingsService.GetTextToCallNumberForDepartmentAsync(item.EmailSettings.DepartmentId);
foreach (var call in calls)
{
try
{
// Adding this in here to try and fix the error below with ObjectContext issues.
var newCall = CreateNewCallFromCall(call);
if (newCall.Dispatches != null && newCall.Dispatches.Any())
{
// We've been having this error here:
// The relationship between the two objects cannot be defined because they are attached to different ObjectContext objects.
// So I'm wrapping this in a try catch to prevent all calls form being dropped.
var savedCall = await _callsService.SaveCallAsync(newCall);
var cqi = new CallQueueItem();
cqi.Call = savedCall;
cqi.Profiles = profiles.Values.ToList();
cqi.DepartmentTextNumber = departmentTextNumber;
await _queueService.EnqueueCallBroadcastAsync(cqi);
}
}
catch (Exception ex)
{
result = ex.ToString();
Logging.LogException(ex);
}
}
}
await _departmentsService.SaveDepartmentEmailSettingsAsync(emailResult.EmailSettings);
_callsService = null;
_queueService = null;
_departmentsService = null;
_callEmailProvider = null;
_userProfileService = null;
_departmentSettingsService = null;
}
}
return(new Tuple <bool, string>(success, result));
}
