public IncidentsFile(string incidentFileListing)
{
incidentList = incidentFileListing;
Incidents = new List <Incidents>();
try
{
StreamReader ir = new StreamReader(incidentList);
while (!ir.EndOfStream)
{
Incidents incident = new Incidents();
string iLine = ir.ReadLine();
int idx = iLine.IndexOf('"');
if (idx == -1)
{
string[] incidentDetails = iLine.Split(',');
incident.ticketId = UInt64.Parse(incidentDetails[0]);
incident.summary = incidentDetails[1];
incident.status = incidentDetails[2];
incident.priority = incidentDetails[3];
incident.submitter = incidentDetails[4];
incident.assigned = incidentDetails[5];
incident.watching = incidentDetails[6].Split('|').ToList();
incident.severity = incidentDetails[7];
}
Incidents.Add(incident);
}
ir.Close();
}
catch (Exception ex)
{
logger.Error(ex.Message);
}
}
public void AddIncident(Incidents incident)
{
//tiertiary conditional if count = 0, change to 1 or add 1
incident.ticketId = Incidents.Count() == 0 ? 1 : Incidents.Max(inc => inc.ticketId) + 1;
StreamWriter sw = new StreamWriter(incidentList, true);
sw.WriteLine($"{incident.ticketId},{incident.summary}, {incident.status}, {incident.priority}, {incident.submitter}, {incident.assigned}, {string.Join("|", incident.watching)}, {incident.severity}");
sw.Close();
Incidents.Add(incident);
logger.Info("Incident {Id} added", incident.ticketId);
}
static void Main(string[] args)
{
logger.Info("Program started");
string incidentPathFile = Directory.GetCurrentDirectory() + "\\Tickets.csv";
logger.Info(incidentPathFile);
string enhancementPathFile = Directory.GetCurrentDirectory() + "\\Enhancements.csv";
logger.Info(enhancementPathFile);
string taskPathFile = Directory.GetCurrentDirectory() + "\\Tasks.csv";
logger.Info(taskPathFile);
IncidentsFile incidentsFile = new IncidentsFile(incidentPathFile);
EnhancementsFile enhancementsFile = new EnhancementsFile(enhancementPathFile);
TasksFile tasksFile = new TasksFile(taskPathFile);
string choice = "";
do
{
// ask user a question
Console.WriteLine("1) Create ticket");
Console.WriteLine("2) Read data from file.");
Console.WriteLine("3) Search for ticket");
Console.WriteLine("Enter any other key to exit.");
// input response
choice = Console.ReadLine();
if (choice == "1")
{
string tChoice = "";
Console.WriteLine("What kind of ticket are you submitting?");
Console.WriteLine("1) Incident");
Console.WriteLine("2) Enhancement");
Console.WriteLine("3) Task");
tChoice = Console.ReadLine();
if (tChoice == "1")
{
Incidents incident = new Incidents();
// short summary of issue
Console.WriteLine("Please enter the summary of the issue:");
// save the summary
incident.summary = Console.ReadLine();
// prompt for ticket status
Console.WriteLine("What is the ticket status? (Open/Resolved)");
// save the course grade
incident.status = Console.ReadLine();
// enter pritority of ticket
Console.WriteLine("What is the priority of this ticket? (Low/Med/High)");
// save priority level
incident.priority = Console.ReadLine();
// prompt name of submitter
Console.WriteLine("Who is submitting this ticket?");
incident.submitter = Console.ReadLine();
// name of assigned analyst
Console.WriteLine("Who is assigned this ticket?");
incident.assigned = Console.ReadLine();
// name of person watching this ticket
Console.WriteLine("Who is watching this ticket?");
string watchers;
do
{
Console.WriteLine("Enter ticket watchers. Enter done to move on");
watchers = Console.ReadLine();
if (watchers != "done" && watchers.Length > 0)
{
incident.watching.Add(watchers);
}
} while (watchers != "done");
if (incident.watching.Count == 0)
{
incident.watching.Add("(No one is watching this ticket)");
}
// serverity of issue
Console.WriteLine("What is the serverity of this issue?");
incident.severity = Console.ReadLine();
incidentsFile.AddIncident(incident);
}
else if (tChoice == "2")
{
Enhancements enhancement = new Enhancements();
Console.WriteLine("Please enter the summary of the issue:");
// save the summary
enhancement.summary = Console.ReadLine();
// prompt for ticket status
Console.WriteLine("What is the ticket status? (Open/Resolved)");
// save the course grade
enhancement.status = Console.ReadLine();
// enter pritority of ticket
Console.WriteLine("What is the priority of this ticket? (Low/Med/High)");
// save priority level
enhancement.priority = Console.ReadLine();
// prompt name of submitter
Console.WriteLine("Who is submitting this ticket?");
enhancement.submitter = Console.ReadLine();
// name of assigned analyst
Console.WriteLine("Who is assigned this ticket?");
enhancement.assigned = Console.ReadLine();
// name of person watching this ticket
Console.WriteLine("Who is watching this ticket?");
string watchers;
do
{
Console.WriteLine("Enter ticket watchers. Enter done to move on");
watchers = Console.ReadLine();
if (watchers != "done" && watchers.Length > 0)
{
enhancement.watching.Add(watchers);
}
} while (watchers != "done");
if (enhancement.watching.Count == 0)
{
enhancement.watching.Add("(No one is watching this ticket)");
}
Console.WriteLine("What software requires enhancement?");
enhancement.software = Console.ReadLine();
Console.WriteLine("Why does this software require enhancement?");
enhancement.reason = Console.ReadLine();
Console.WriteLine("Estimated Cost?");
enhancement.costEstimate = Console.ReadLine();
enhancementsFile.AddEnhancements(enhancement);
}
else if (tChoice == "3")
{
Tasks tasks = new Tasks();
Console.WriteLine("Please enter the summary of the issue:");
// save the summary
tasks.summary = Console.ReadLine();
// prompt for ticket status
Console.WriteLine("What is the ticket status? (Open/Resolved)");
// save the course grade
tasks.status = Console.ReadLine();
// enter pritority of ticket
Console.WriteLine("What is the priority of this ticket? (Low/Med/High)");
// save priority level
tasks.priority = Console.ReadLine();
// prompt name of submitter
Console.WriteLine("Who is submitting this ticket?");
tasks.submitter = Console.ReadLine();
// name of assigned analyst
Console.WriteLine("Who is assigned this ticket?");
tasks.assigned = Console.ReadLine();
// name of person watching this ticket
Console.WriteLine("Who is watching this ticket?");
string watchers;
do
{
Console.WriteLine("Enter ticket watchers. Enter done to move on");
watchers = Console.ReadLine();
if (watchers != "done" && watchers.Length > 0)
{
tasks.watching.Add(watchers);
}
} while (watchers != "done");
if (tasks.watching.Count == 0)
{
tasks.watching.Add("(No one is watching this ticket)");
}
Console.WriteLine("What is the project name associated with this task?");
tasks.projectName = Console.ReadLine();
Console.WriteLine("What is the due date for this task?");
tasks.dueDate = Console.ReadLine();
tasksFile.AddTasks(tasks);
}
}
else if (choice == "2")
{
Console.WriteLine("Which data would you like to view?");
Console.WriteLine("1) Incidents");
Console.WriteLine("2) Enhancements");
Console.WriteLine("3) Tasks");
string dataChoice = Console.ReadLine();
if (dataChoice == "1")
{
foreach (Incidents inc in incidentsFile.Incidents)
{
Console.WriteLine(inc.Display());
}
}
else if (dataChoice == "2")
{
foreach (Enhancements enh in enhancementsFile.Enhancements)
{
Console.WriteLine(enh.Display());
}
}
else if (dataChoice == "3")
{
foreach (Tasks task in tasksFile.Tasks)
{
Console.WriteLine(task.Display());
}
}
}
else if (choice == "3")
{
Console.WriteLine("Are you looking for tickets based on status, priority, or submitter?");
Console.WriteLine("1) Status");
Console.WriteLine("2) Priority");
Console.WriteLine("3) Submitter");
string lookUp = Console.ReadLine();
if (lookUp == "1")
{
Console.WriteLine("Please enter status (Open/Resolved)");
string statusLookup = Console.ReadLine();
var incidentStatus = incidentsFile.Incidents.Where(i => i.status.Contains(statusLookup)).Select(i => i.status);
var enhancementStatus = enhancementsFile.Enhancements.Where(e => e.status.Contains(statusLookup)).Select(e => e.status);
var taskStatus = tasksFile.Tasks.Where(t => t.status.Contains(statusLookup)).Select(t => t.status);
Console.WriteLine($"There are {incidentStatus.Count() + enhancementStatus.Count() + taskStatus.Count()} tickets with that status code");
}
else if (lookUp == "2")
{
Console.WriteLine("Please enter priority (Low/Med/High)");
string priorityLookup = Console.ReadLine();
var incidentPriority = incidentsFile.Incidents.Where(i => i.priority.Contains(priorityLookup)).Select(i => i.priority);
var enhancementPriority = enhancementsFile.Enhancements.Where(e => e.priority.Contains(priorityLookup)).Select(e => e.priority);
var taskPriority = tasksFile.Tasks.Where(t => t.priority.Contains(priorityLookup)).Select(t => t.priority);
Console.WriteLine($"There are {incidentPriority.Count() + enhancementPriority.Count() + taskPriority.Count()} tickets with that status code");
}
else if (lookUp == "3")
{
Console.WriteLine("Please enter the name of the submitter");
string submitterLookup = Console.ReadLine();
var incidentSub = incidentsFile.Incidents.Where(i => i.submitter.Contains(submitterLookup)).Select(i => i.submitter);
var enhancementSub = enhancementsFile.Enhancements.Where(e => e.submitter.Contains(submitterLookup)).Select(e => e.submitter);
var taskSub = tasksFile.Tasks.Where(t => t.submitter.Contains(submitterLookup)).Select(t => t.submitter);
Console.WriteLine($"There are {incidentSub.Count() + enhancementSub.Count() + taskSub.Count()} tickets submitted by that user");
}
}
} while (choice == "1" || choice == "2" || choice == "3");
logger.Info("Program ended");
}