Beispiel #1
0
        public IncidentsFile(string incidentFileListing)
        {
            incidentList = incidentFileListing;
            Incidents    = new List <Incidents>();

            try
            {
                StreamReader ir = new StreamReader(incidentList);
                while (!ir.EndOfStream)
                {
                    Incidents incident = new Incidents();
                    string    iLine    = ir.ReadLine();
                    int       idx      = iLine.IndexOf('"');
                    if (idx == -1)
                    {
                        string[] incidentDetails = iLine.Split(',');
                        incident.ticketId  = UInt64.Parse(incidentDetails[0]);
                        incident.summary   = incidentDetails[1];
                        incident.status    = incidentDetails[2];
                        incident.priority  = incidentDetails[3];
                        incident.submitter = incidentDetails[4];
                        incident.assigned  = incidentDetails[5];
                        incident.watching  = incidentDetails[6].Split('|').ToList();
                        incident.severity  = incidentDetails[7];
                    }
                    Incidents.Add(incident);
                }
                ir.Close();
            }
            catch (Exception ex)
            {
                logger.Error(ex.Message);
            }
        }
Beispiel #2
0
        public void AddIncident(Incidents incident)
        {
            //tiertiary conditional if count = 0, change to 1 or add 1
            incident.ticketId = Incidents.Count() == 0 ? 1 : Incidents.Max(inc => inc.ticketId) + 1;
            StreamWriter sw = new StreamWriter(incidentList, true);

            sw.WriteLine($"{incident.ticketId},{incident.summary}, {incident.status}, {incident.priority}, {incident.submitter}, {incident.assigned}, {string.Join("|", incident.watching)}, {incident.severity}");
            sw.Close();
            Incidents.Add(incident);
            logger.Info("Incident {Id} added", incident.ticketId);
        }
Beispiel #3
0
        static void Main(string[] args)
        {
            logger.Info("Program started");
            string incidentPathFile = Directory.GetCurrentDirectory() + "\\Tickets.csv";

            logger.Info(incidentPathFile);
            string enhancementPathFile = Directory.GetCurrentDirectory() + "\\Enhancements.csv";

            logger.Info(enhancementPathFile);
            string taskPathFile = Directory.GetCurrentDirectory() + "\\Tasks.csv";

            logger.Info(taskPathFile);

            IncidentsFile    incidentsFile    = new IncidentsFile(incidentPathFile);
            EnhancementsFile enhancementsFile = new EnhancementsFile(enhancementPathFile);
            TasksFile        tasksFile        = new TasksFile(taskPathFile);

            string choice = "";

            do
            {
                // ask user a question
                Console.WriteLine("1) Create ticket");
                Console.WriteLine("2) Read data from file.");
                Console.WriteLine("3) Search for ticket");
                Console.WriteLine("Enter any other key to exit.");
                // input response
                choice = Console.ReadLine();

                if (choice == "1")
                {
                    string tChoice = "";

                    Console.WriteLine("What kind of ticket are you submitting?");
                    Console.WriteLine("1) Incident");
                    Console.WriteLine("2) Enhancement");
                    Console.WriteLine("3) Task");
                    tChoice = Console.ReadLine();

                    if (tChoice == "1")
                    {
                        Incidents incident = new Incidents();

                        // short summary of issue
                        Console.WriteLine("Please enter the summary of the issue:");
                        // save the summary
                        incident.summary = Console.ReadLine();
                        // prompt for ticket status
                        Console.WriteLine("What is the ticket status? (Open/Resolved)");
                        // save the course grade
                        incident.status = Console.ReadLine();
                        // enter pritority of ticket
                        Console.WriteLine("What is the priority of this ticket? (Low/Med/High)");
                        // save priority level
                        incident.priority = Console.ReadLine();
                        // prompt name of submitter
                        Console.WriteLine("Who is submitting this ticket?");
                        incident.submitter = Console.ReadLine();
                        // name of assigned analyst
                        Console.WriteLine("Who is assigned this ticket?");
                        incident.assigned = Console.ReadLine();
                        // name of person watching this ticket
                        Console.WriteLine("Who is watching this ticket?");
                        string watchers;
                        do
                        {
                            Console.WriteLine("Enter ticket watchers. Enter done to move on");
                            watchers = Console.ReadLine();
                            if (watchers != "done" && watchers.Length > 0)
                            {
                                incident.watching.Add(watchers);
                            }
                        } while (watchers != "done");
                        if (incident.watching.Count == 0)
                        {
                            incident.watching.Add("(No one is watching this ticket)");
                        }
                        // serverity of issue
                        Console.WriteLine("What is the serverity of this issue?");
                        incident.severity = Console.ReadLine();
                        incidentsFile.AddIncident(incident);
                    }
                    else if (tChoice == "2")
                    {
                        Enhancements enhancement = new Enhancements();
                        Console.WriteLine("Please enter the summary of the issue:");
                        // save the summary
                        enhancement.summary = Console.ReadLine();
                        // prompt for ticket status
                        Console.WriteLine("What is the ticket status? (Open/Resolved)");
                        // save the course grade
                        enhancement.status = Console.ReadLine();
                        // enter pritority of ticket
                        Console.WriteLine("What is the priority of this ticket? (Low/Med/High)");
                        // save priority level
                        enhancement.priority = Console.ReadLine();
                        // prompt name of submitter
                        Console.WriteLine("Who is submitting this ticket?");
                        enhancement.submitter = Console.ReadLine();
                        // name of assigned analyst
                        Console.WriteLine("Who is assigned this ticket?");
                        enhancement.assigned = Console.ReadLine();
                        // name of person watching this ticket
                        Console.WriteLine("Who is watching this ticket?");
                        string watchers;
                        do
                        {
                            Console.WriteLine("Enter ticket watchers. Enter done to move on");
                            watchers = Console.ReadLine();
                            if (watchers != "done" && watchers.Length > 0)
                            {
                                enhancement.watching.Add(watchers);
                            }
                        } while (watchers != "done");
                        if (enhancement.watching.Count == 0)
                        {
                            enhancement.watching.Add("(No one is watching this ticket)");
                        }
                        Console.WriteLine("What software requires enhancement?");
                        enhancement.software = Console.ReadLine();
                        Console.WriteLine("Why does this software require enhancement?");
                        enhancement.reason = Console.ReadLine();
                        Console.WriteLine("Estimated Cost?");
                        enhancement.costEstimate = Console.ReadLine();
                        enhancementsFile.AddEnhancements(enhancement);
                    }
                    else if (tChoice == "3")
                    {
                        Tasks tasks = new Tasks();
                        Console.WriteLine("Please enter the summary of the issue:");
                        // save the summary
                        tasks.summary = Console.ReadLine();
                        // prompt for ticket status
                        Console.WriteLine("What is the ticket status? (Open/Resolved)");
                        // save the course grade
                        tasks.status = Console.ReadLine();
                        // enter pritority of ticket
                        Console.WriteLine("What is the priority of this ticket? (Low/Med/High)");
                        // save priority level
                        tasks.priority = Console.ReadLine();
                        // prompt name of submitter
                        Console.WriteLine("Who is submitting this ticket?");
                        tasks.submitter = Console.ReadLine();
                        // name of assigned analyst
                        Console.WriteLine("Who is assigned this ticket?");
                        tasks.assigned = Console.ReadLine();
                        // name of person watching this ticket
                        Console.WriteLine("Who is watching this ticket?");
                        string watchers;
                        do
                        {
                            Console.WriteLine("Enter ticket watchers. Enter done to move on");
                            watchers = Console.ReadLine();
                            if (watchers != "done" && watchers.Length > 0)
                            {
                                tasks.watching.Add(watchers);
                            }
                        } while (watchers != "done");
                        if (tasks.watching.Count == 0)
                        {
                            tasks.watching.Add("(No one is watching this ticket)");
                        }
                        Console.WriteLine("What is the project name associated with this task?");
                        tasks.projectName = Console.ReadLine();
                        Console.WriteLine("What is the due date for this task?");
                        tasks.dueDate = Console.ReadLine();
                        tasksFile.AddTasks(tasks);
                    }
                }
                else if (choice == "2")
                {
                    Console.WriteLine("Which data would you like to view?");
                    Console.WriteLine("1) Incidents");
                    Console.WriteLine("2) Enhancements");
                    Console.WriteLine("3) Tasks");
                    string dataChoice = Console.ReadLine();
                    if (dataChoice == "1")
                    {
                        foreach (Incidents inc in incidentsFile.Incidents)
                        {
                            Console.WriteLine(inc.Display());
                        }
                    }
                    else if (dataChoice == "2")
                    {
                        foreach (Enhancements enh in enhancementsFile.Enhancements)
                        {
                            Console.WriteLine(enh.Display());
                        }
                    }
                    else if (dataChoice == "3")
                    {
                        foreach (Tasks task in tasksFile.Tasks)
                        {
                            Console.WriteLine(task.Display());
                        }
                    }
                }

                else if (choice == "3")
                {
                    Console.WriteLine("Are you looking for tickets based on status, priority, or submitter?");
                    Console.WriteLine("1) Status");
                    Console.WriteLine("2) Priority");
                    Console.WriteLine("3) Submitter");
                    string lookUp = Console.ReadLine();
                    if (lookUp == "1")
                    {
                        Console.WriteLine("Please enter status (Open/Resolved)");
                        string statusLookup      = Console.ReadLine();
                        var    incidentStatus    = incidentsFile.Incidents.Where(i => i.status.Contains(statusLookup)).Select(i => i.status);
                        var    enhancementStatus = enhancementsFile.Enhancements.Where(e => e.status.Contains(statusLookup)).Select(e => e.status);
                        var    taskStatus        = tasksFile.Tasks.Where(t => t.status.Contains(statusLookup)).Select(t => t.status);
                        Console.WriteLine($"There are {incidentStatus.Count() + enhancementStatus.Count() + taskStatus.Count()} tickets with that status code");
                    }
                    else if (lookUp == "2")
                    {
                        Console.WriteLine("Please enter priority (Low/Med/High)");
                        string priorityLookup      = Console.ReadLine();
                        var    incidentPriority    = incidentsFile.Incidents.Where(i => i.priority.Contains(priorityLookup)).Select(i => i.priority);
                        var    enhancementPriority = enhancementsFile.Enhancements.Where(e => e.priority.Contains(priorityLookup)).Select(e => e.priority);
                        var    taskPriority        = tasksFile.Tasks.Where(t => t.priority.Contains(priorityLookup)).Select(t => t.priority);
                        Console.WriteLine($"There are {incidentPriority.Count() + enhancementPriority.Count() + taskPriority.Count()} tickets with that status code");
                    }
                    else if (lookUp == "3")
                    {
                        Console.WriteLine("Please enter the name of the submitter");
                        string submitterLookup = Console.ReadLine();
                        var    incidentSub     = incidentsFile.Incidents.Where(i => i.submitter.Contains(submitterLookup)).Select(i => i.submitter);
                        var    enhancementSub  = enhancementsFile.Enhancements.Where(e => e.submitter.Contains(submitterLookup)).Select(e => e.submitter);
                        var    taskSub         = tasksFile.Tasks.Where(t => t.submitter.Contains(submitterLookup)).Select(t => t.submitter);
                        Console.WriteLine($"There are {incidentSub.Count() + enhancementSub.Count() + taskSub.Count()} tickets submitted by that user");
                    }
                }
            } while (choice == "1" || choice == "2" || choice == "3");


            logger.Info("Program ended");
        }