/// <summary> /// /// </summary> /// <param name="securityToken"></param> /// <param name="tenantId"></param> /// <param name="companyId"></param> public CallHandler(string securityToken, int tenantId, int companyId) { SipServiceCall = CommonDataHandler.GetEventInfo(securityToken, tenantId, companyId); _logger = Logger.Instance; }
public ResourceHandler(string securityToken, int tenantId, int companyId) { handler = new ArdsHandler(); var showMsg = false; try { var setting = CommonDataHandler.GetEventInfo(securityToken, tenantId, companyId); showMsg = setting.ShowMsg; } catch (Exception exception) { Logger.Instance.LogMessage(Logger.LogAppender.DuoDefault, "GetEventInfo", exception, Logger.LogLevel.Error); } if (showMsg) { handler.OnStatusUpdatedMessage += (s) => { try { if (OnStatusUpdatedMessage != null) { var msg = string.Empty; switch (s.Command) { case WorkflowResultCode.ACDS401: //- Agent status updated to Break "ACDS401" msg = "Agent status updated to Break"; break; case WorkflowResultCode.ACDS402: //- Agent status updated to Busy "ACDS402" msg = "Agent status updated to Busy"; break; case WorkflowResultCode.ACDS403: //- Agent status updated to Idle "ACDS403" msg = "Agent status updated to Idle"; break; case WorkflowResultCode.ACDS4031: //- Logoff Granted on Idle "ACDS4031" msg = "Logoff Granted on Idle"; break; case WorkflowResultCode.ACDS4032: // - Break Granted on Idle "ACDS4032" msg = "Break Granted on Idle"; break; case WorkflowResultCode.ACDS4033: // - Mode Change Granted on Idle "ACDS4033" msg = "Mode Change Granted on Idle"; break; case WorkflowResultCode.ACDS404: //- Agent status updated to ACW "ACDS404" msg = "Agent status updated to ACW"; break; case WorkflowResultCode.ACDE401: //- Agent does not exist / not correctly registered "ACDE401" msg = "Agent does not exist / not correctly registered"; break; case WorkflowResultCode.ACDE402: //- Agent status updated to Break Failed "ACDE402" msg = "Agent status updated to Break Failed"; break; case WorkflowResultCode.ACDE403: //- Agent status updated to Busy Failed "ACDE403" msg = "Agent status updated to Busy Failed"; break; case WorkflowResultCode.ACDE404: //- Agent status updated to ACW Failed "ACDE404" msg = "Agent status updated to ACW Failed"; break; default: msg = "Agent status updated."; break; } s.ExtraData = msg; OnStatusUpdatedMessage(s); } else { Logger.Instance.LogMessage(Logger.LogAppender.DuoDefault, "Status Update Notification-Disable by Admin", Logger.LogLevel.Debug); } } catch (Exception exception) { Logger.Instance.LogMessage(Logger.LogAppender.DuoDefault, "Status Update Notification-Disable.", exception, Logger.LogLevel.Error); } }; } handler.OnCancelBreakRequestCompleted += (s) => { if (OnCancelBreakRequestCompleted != null) { OnCancelBreakRequestCompleted(s); } }; handler.OnResourceRegistrationCompleted += (s) => { if (OnResourceRegistrationCompleted != null) { OnResourceRegistrationCompleted(s); } }; handler.OnSendModeChangeRequestInboundCompleted += (s) => { if (OnSendModeChangeRequestInboundCompleted != null) { OnSendModeChangeRequestInboundCompleted(s); } }; handler.OnSendStatusChangeRequestBreakCompleted += (s) => { if (OnSendStatusChangeRequestBreakCompleted != null) { OnSendStatusChangeRequestBreakCompleted(s); } }; handler.OnSendStatusChangeRequestIdelCompleted += (s) => { if (OnSendStatusChangeRequestIdelCompleted != null) { OnSendStatusChangeRequestIdelCompleted(s); } }; handler.OnSendModeChangeRequestOutboundCompleted += (s) => { if (OnSendModeChangeRequestOutboundCompleted != null) { OnSendModeChangeRequestOutboundCompleted(s); } }; handler.OnResourceModeChanged += (s) => { if (OnResourceModeChanged != null) { OnResourceModeChanged(s); } }; handler.OnSendResourceChangeBreakCompleted += (s) => { if (OnSendResourceChangeBreakCompleted != null) { OnSendResourceChangeBreakCompleted(s); } }; }
public CallHandler(string securityToken, int tenantId, int companyId) { _sipServiceCall = CommonDataHandler.GetEventInfo(securityToken, tenantId, companyId); }