/// <summary>
///
/// </summary>
/// <param name="securityToken"></param>
/// <param name="tenantId"></param>
/// <param name="companyId"></param>
public CallHandler(string securityToken, int tenantId, int companyId)
{
SipServiceCall = CommonDataHandler.GetEventInfo(securityToken, tenantId, companyId);
_logger = Logger.Instance;
}
public ResourceHandler(string securityToken, int tenantId, int companyId)
{
handler = new ArdsHandler();
var showMsg = false;
try
{
var setting = CommonDataHandler.GetEventInfo(securityToken, tenantId, companyId);
showMsg = setting.ShowMsg;
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoDefault, "GetEventInfo", exception, Logger.LogLevel.Error);
}
if (showMsg)
{
handler.OnStatusUpdatedMessage += (s) =>
{
try
{
if (OnStatusUpdatedMessage != null)
{
var msg = string.Empty;
switch (s.Command)
{
case WorkflowResultCode.ACDS401: //- Agent status updated to Break "ACDS401"
msg = "Agent status updated to Break";
break;
case WorkflowResultCode.ACDS402: //- Agent status updated to Busy "ACDS402"
msg = "Agent status updated to Busy";
break;
case WorkflowResultCode.ACDS403: //- Agent status updated to Idle "ACDS403"
msg = "Agent status updated to Idle";
break;
case WorkflowResultCode.ACDS4031: //- Logoff Granted on Idle "ACDS4031"
msg = "Logoff Granted on Idle";
break;
case WorkflowResultCode.ACDS4032: // - Break Granted on Idle "ACDS4032"
msg = "Break Granted on Idle";
break;
case WorkflowResultCode.ACDS4033: // - Mode Change Granted on Idle "ACDS4033"
msg = "Mode Change Granted on Idle";
break;
case WorkflowResultCode.ACDS404: //- Agent status updated to ACW "ACDS404"
msg = "Agent status updated to ACW";
break;
case WorkflowResultCode.ACDE401:
//- Agent does not exist / not correctly registered "ACDE401"
msg = "Agent does not exist / not correctly registered";
break;
case WorkflowResultCode.ACDE402: //- Agent status updated to Break Failed "ACDE402"
msg = "Agent status updated to Break Failed";
break;
case WorkflowResultCode.ACDE403: //- Agent status updated to Busy Failed "ACDE403"
msg = "Agent status updated to Busy Failed";
break;
case WorkflowResultCode.ACDE404: //- Agent status updated to ACW Failed "ACDE404"
msg = "Agent status updated to ACW Failed";
break;
default:
msg = "Agent status updated.";
break;
}
s.ExtraData = msg;
OnStatusUpdatedMessage(s);
}
else
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoDefault,
"Status Update Notification-Disable by Admin", Logger.LogLevel.Debug);
}
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LogAppender.DuoDefault, "Status Update Notification-Disable.",
exception, Logger.LogLevel.Error);
}
};
}
handler.OnCancelBreakRequestCompleted += (s) =>
{
if (OnCancelBreakRequestCompleted != null)
{
OnCancelBreakRequestCompleted(s);
}
};
handler.OnResourceRegistrationCompleted += (s) =>
{
if (OnResourceRegistrationCompleted != null)
{
OnResourceRegistrationCompleted(s);
}
};
handler.OnSendModeChangeRequestInboundCompleted += (s) =>
{
if (OnSendModeChangeRequestInboundCompleted != null)
{
OnSendModeChangeRequestInboundCompleted(s);
}
};
handler.OnSendStatusChangeRequestBreakCompleted += (s) =>
{
if (OnSendStatusChangeRequestBreakCompleted != null)
{
OnSendStatusChangeRequestBreakCompleted(s);
}
};
handler.OnSendStatusChangeRequestIdelCompleted += (s) =>
{
if (OnSendStatusChangeRequestIdelCompleted != null)
{
OnSendStatusChangeRequestIdelCompleted(s);
}
};
handler.OnSendModeChangeRequestOutboundCompleted += (s) =>
{
if (OnSendModeChangeRequestOutboundCompleted != null)
{
OnSendModeChangeRequestOutboundCompleted(s);
}
};
handler.OnResourceModeChanged += (s) =>
{
if (OnResourceModeChanged != null)
{
OnResourceModeChanged(s);
}
};
handler.OnSendResourceChangeBreakCompleted += (s) =>
{
if (OnSendResourceChangeBreakCompleted != null)
{
OnSendResourceChangeBreakCompleted(s);
}
};
}
public CallHandler(string securityToken, int tenantId, int companyId)
{
_sipServiceCall = CommonDataHandler.GetEventInfo(securityToken, tenantId, companyId);
}