///<summary>Create a CTA with handling for the Bot </summary>
///<param name="userinput">comments from the user through the bot</param>
///<param name="title">Title of the CTA </param>
/// <returns>Case or CTA number for the customer reference</returns>
private string createCTA(string userinput, string title)
{
//decide in here if we want to make a support CASE or a Call To Action
//local variables
ArrayList messages = new ArrayList();
bool success;
string caseNum = String.Empty;
//basic error handling
if (user == null)
{
throw new Exception("Need a user and/or email to create a CTA");
}
//create the case
SalesforceUtils su = new SalesforceUtils(company);
caseNum = su.createCTA(title, userinput, user, out messages, out success);
//something went wrong!
if (!success)
{
emailHelpMe(messages, userinput, user);
}
return(caseNum);
}
public string createCTAForAddingSupportUsers(String userinput)
{
if (user == null)
{
throw new Exception("Need a user and/or email to create a CTA");
}
SalesforceUtils su = new SalesforceUtils(company);
return(su.createCase("VCSM: User requested a CSM", userinput, user));
}
public string createCaseForUser(String userinput)
{
if (user == null)
{
throw new Exception("Need a user email to create a case");
}
SalesforceUtils su = new SalesforceUtils(company);
return(su.createCase("VCSM: User requested a case", userinput, user));
}
/* what to impletement the *************************************************************************************************
* Step 2: Register for Tech Support
*
* for Onboarding
* *************************************************************************************************************************/
public string createCaseForAddingSupportUsers(String userinput)
{
if (user == null)
{
throw new Exception("Need a user email to create a case");
}
SalesforceUtils su = new SalesforceUtils(company);
return(su.createCase("VCSM: Please enlist users in support", userinput, user));
}
/// <summary>
/// Get the options for the Webscreens to create a CTA in Gainsight
/// </summary>
/// <param name="priorities">Dictionary of key/value pairs</param>
/// <param name="stages">Dictionary of key/value pairs</param>
/// <param name="reasons">Dictionary of key/value pairs</param>
/// <param name="users">Dictionary of key/value pairs</param>
/// <param name="CTATypes">Dictionary of key/value pairs</param>
/// <param name="playbooks">Dictionary of key/value pairs</param>
/// <param name="messages">if this doesn't work, these are messages why to handle</param>
public void GetCTAOptions(
out Dictionary <string, string> priorities,
out Dictionary <string, string> stages,
out Dictionary <string, string> reasons,
out Dictionary <string, string> users,
out Dictionary <string, string> CTATypes,
out Dictionary <string, string> playbooks,
out ArrayList messages)
{
SalesforceUtils su = new SalesforceUtils(company);
su.GetCTAOptions(out priorities, out stages, out reasons, out users, out CTATypes, out playbooks, out messages);
}
/// <summary>
/// Based on the email, look in salesforce for a selection of account records that match.
/// </summary>
/// <param name="email">email</param>
/// <param name="messages">if this doesn't work, these are messages why to handle</param>
/// <returns>Dictionary of key/value pairs</returns>
public Dictionary <string, string> SFGetAccountIDFromEmail(string email, out ArrayList messages)
{
SalesforceUtils su = new SalesforceUtils(company);
return(su.SFGetAccountsFromEmail(email, out messages));
}
